I'm very disappointed with the work done by Quality Fence and Gates. The owner, Frank, and his…read moreinstaller, Grovis, did not deliver what was promised. I paid in full, and after the installation, several issues became clear. The poles of the gate were a different color. When I mentioned it at the time they were installing the poles, the installer said the poles "come like that," but I later found out that was not true. After they left, I noticed how sloppy the paint on the fence door really was. I showed it to the second installer, Arielkey, who had been sent later to finish my neighbor's job, and he's the one who pointed out that the door color didn't match the fence. He said he would let Frank know so the issue could be corrected, and Frank agreed to make the modification--but they never came back. I called and sent multiple messages to both Frank and the installer, but neither of them ever responded. From the beginning, this company was unreliable. Frank promised to start the project within two days after I signed the contract, but he kept changing the start date. Once they received payment, communication stopped completely. Two of my neighbors also hired this company--one for a gate door and the other for the other side of the fence, since our properties are connected--and they had similar problems. The way the fence was cut was very sloppy. One of my neighbors pointed it out to the worker, but he just made excuses and didn't make any effort to fix it or do a quality job. It's clear that this company does not care about quality or customer satisfaction. They cut corners, don't follow through on their promises, and avoid responsibility. I would not recommend Quality Fence and Gates to anyone looking for reliable service or good workmanship. One star only because there's no option for zero. ------- Estoy muy decepcionada con el trabajo realizado por Quality Fence and Gates. El dueño, Frank, y su instalador, Grovis, no cumplieron con lo que prometieron. Pagué el trabajo en su totalidad y, después de la instalación, se hicieron evidentes varios problemas. Los postes del portón eran de un color diferente. Cuando lo mencioné en el momento en que estaban instalando los postes, el instalador me dijo que "vienen así", pero después descubrí que eso no era cierto. Después de que se fueron, noté lo descuidado que estaba el trabajo de pintura en la puerta de la cerca. Le mostré el problema al segundo instalador, Arielkey, quien fue enviado después para terminar el trabajo de mi vecina, y él fue quien señaló que el color de la puerta no coincidía con el de la cerca. Dijo que hablaría con Frank para corregirlo, y Frank estuvo de acuerdo en hacer la modificación, pero nunca regresaron. Llamé y envié varios mensajes tanto a Frank como al instalador, pero ninguno respondió. Desde el principio, esta compañía fue muy poco confiable. Frank prometió comenzar el proyecto dentro de dos días después de firmar el contrato, pero siguió cambiando la fecha de inicio. Una vez que recibieron el pago, dejaron de comunicarse por completo. Dos de mis vecinas también contrataron a esta compañía: una para instalar una puerta y la otra para hacer el otro lado de la cerca, ya que nuestras propiedades están conectadas, y ambas tuvieron problemas similares. La forma en que cortaron la cerca fue muy descuidada. Una de ellas se lo señaló al trabajador, pero él solo dio excusas y no hizo ningún esfuerzo por corregirlo ni hacer un trabajo bien hecho. Está claro que esta empresa no se preocupa por la calidad ni por la satisfacción del cliente. Trabajan de manera descuidada, no cumplen lo que prometen y evaden su responsabilidad. No recomiendo Quality Fence and Gates a nadie que busque un servicio confiable o un trabajo de buena calidad. Les doy una estrella solo porque no hay opción para poner cero

Engaged this contractor in August 2024 for residential construction (driveway, concrete pads,…read morefencing, gates, outdoor kitchen, landscaping). From the start, no firm completion date was ever provided. Responses to timeline requests were vague: 'soon,' 'next week,' 'almost done.' This vagueness defined the entire project. PATTERN OF DELAYS: Over 18 months, the same pattern repeated: target date set, deadline missed, excuse offered, new date set, deadline missed again. No accountability because there were no firm deadlines. The project was perpetually 'almost finished' but never completed. DEFECT 1 -- CONCRETE SLAB: Specified shed slab at 6 inches thick on compacted base via written message December 4, 2025. Contractor confirmed. Slab was poured 4 inches thick on 6 inches of loose rubble fill without compaction. Structure is unsound with eroding edges. Material breach of specification. DEFECT 2 -- SEALER FAILURE: Sealer applied November-December 2025 failed within 4 months. Manufacturer (Super Stone) confirmed March 5, 2026 via email that failure was caused by inadequate surface preparation. DEFECT 3 -- OUTDOOR KITCHEN: PVC composite trim installed with brad nails only, no adhesive per manufacturer specs. Panels separating under load. Multiple panels damaged. DEFECT 4 -- ABANDONED WORK: Contractor's own punch list (February 4, 2026) acknowledges incomplete items: river stone fill (entire driveway), porch resurfacing, walkway form removal, rear wall stone, half-moon step from extension, gate shortening/replacement so they could open properly, alley fence cleanup, debris removal. None completed despite weekly promises of "next week." DEFECT 5 -- PERSONAL PROPERTY: Two custom grills delivered November 2025 for refinishing. Not returned. No response to inquiries. FINAL TERMINATION: March 20, 2026: Gave written deadline--complete all work by Friday, March 27, 2026, or contract terminated. Deadline missed. Contract terminated March 27, 2026.