I recently went to Escondite in laval for a 40th birthday and I thought that you should know the adventure we had that evening. I wanted to love this place.. trust me... Make yourself some popcorn because it was an interesting night.
Now, i am well aware that serving a group of 35-40 people is no easy task however the issues our table had directly is outstanding. Since our group was so large, we were given a fixed menu. A menu that the birthday girl discussed with someone and was confirmed that we were to receive: mango salad, chips & dip, quesadillas, chicken wings, ribs, fried chicken tacos and pulled pork tacos. Everything was confirmed.
I started off with ordering a spicy margarita. Mistake. This was honestly the worst drink I have ever had in my life. Sitting at our table were 7 people, 6 of which returned their beverages and 4 of which are mixologists so I can assure you, it wasn't just me. We are drinkers and not fussy ones at that. One of the girl's at my table decided to call the manager over and advise her that we were dissatisfied with our drinks, to which we were told "maybe your tastes are too fancy?" I see.....
Then we get the mango salad. terrible. There was so much dressing on the mango salad that it was soup-like. It remained untouched at my table (all three plates) as well as the table beside me. When we brought this up to the manager, she brought the table next to us a replacement dish. So one dish for two tables of 7. Once again, I see.........
We finally get our tacos (or lack there of). In the menu that the birthday girl discussed with someone, she advised the individual that she did NOT want fish tacos but instead would like it to be replaced with pulled pork. the confusion that there was, was truly unbelievable. The waitresses kept on coming out with fish tacos (something that was NOT on the menu) but when one waitress finally came with the pulled pork tacos the birthday girl was promised, she was told "Sorry, we ran out. Here are 8 tacos". So are we supposed to share the 8 tacos with the 36 people that were present?
Now, it's midnight, and we still have not received our dessert or bills, so we ask for both because we have plans elsewhere (plans that we were late too). The waitress hands over the bill and to my surprise, I have a $300 bill (plus tip). Ehhhhh what? How is it that I had 17+ drinks on a bill for two people? After looking into it, my husband and I realized that the waitress put every single person's drink at the table on our tab. So we called the waitress over and advised her that there must have been some sort of mistake. At which point the waitress ripped the bill out of my husbands hands and stormed off... only for it to come to our attention later on that she went around telling people in our group that my husband made her cry. Is this a joke? My husband is the calmest person you have ever met in your life. The manager then walks over and we discuss with her. She walks off with our bill, and we assume she is going to fix something but instead comes back with a couple of shots. We explain that we aren't interested in the shots but would like to have our bill fixed. Needless to say, the manager left and came back on 3 different occasions ... with shots of tequila. Now at this point, we are not pleased. The manager isn't listening to what we are saying and we aren't getting anywhere and we just want to go home!
Now, if I may ask, where in all of this is the professionalism? we were told that the restaurant "ran out" of food... but were you not aware of the reservation that was made a week before? How is it our fault that Escondite ran out of food? I finally walked out with a $267 bill (plus tip) because at that point, I was just so fed up I wanted to get out. I walked out with an empty stomach because there wasn't nearly enough food on the tables to feed everyone and an empty wallet.
I can assure you, that I was not the only one who was so disappointed. Needless to say that the 7 people at my table were beyond unhappy and there was also a lot of grumbling at the other tables. Please don't take this as me trying to get anyone in any trouble but I thought that someone higher up should know what is going on and that fact that we kept on receiving excuses for the issues we were having that evening. My husband has been to the Montreal location 5 or 6 times and always raved about it. What happened?
I am beyond disappointed with the lack of professionalism and unfortunately will not be returning.
Much love,
Sabrina
PS IF you made it this far, I reached out to the owner concerning this matter before posting this review. On march 11th, I was told they would look into the matter. I haven't heard anything since. I reached out again on April 1st asking what is going on with this matter and I have yet to receive a response. read more