Stay away from this doctor, and especially from his nurse Carly! In addition to this review, I will be filing a complaint with the College of Physicians and Surgeons, which regulates doctors, and with the Halton Regional Police since Dr. Escudero decided to call them while I was in the clinic. I have never experienced such unprofessional and abusive behaviour from any medical professional. I needed to see a walk-in doctor to address a post-operative infection. Dr. Escudero's new clinic in River Oaks has multiple signs announcing its walk-in clinic services - on the sidewalk, on the storefront, in the clinic itself, and on its website. I walked in and explained to the nurse/receptionist Carly that I needed to see a doctor about an infection. She asked if I had an appointment, and I said no. She said "Oh, you're a walk-in. We don't do walk-ins". I said that was surprising given there was literally a sign on her reception desk saying "Walk-in appointments available today". Carly said that they had changed their minds and don't do walk-ins, so I said "That's fair, but then you should take down the signs that say you're a walk-in clinic and update your website so patients don't come in looking for care". Carly immediately yelled at me "don't tell me how to do my job - just leave!" startling not only me, but also the pharmacists in the store. The doctor came out to see why she was yelling - I explained that I had come for a walk-in and he told me I had to leave because I was upsetting his staff. I calmly explained the conversation I had started with Carly, and he said he was calling the police. He locked himself and Carly in an exam room and called the police to tell them that there was an intimidating man in the clinic and "I don't feel safe". Since the police were called, I sat down to wait to talk to them. Carly came back out, took my picture, and called me an a**hole. Dr. Escudero came out and asked me to leave and accused me of "overwhelming a 5 foot 2 woman" - when I asked how I had done that by sitting in the waiting room for the police to come, he claimed that he had seen me "aggressively approach Carly with my fists in the air". When I pointed out that I had been sitting in a chair with a phone in one hand and an iPad in the other hand, which would have made it impossible to have my fists in the air, he told me he was afraid for his safety. I am a 64-year-old cancer patient, recovering from two recent surgeries, with two drains in my chest, a catheter hanging off my leg, and an infection that prevents me from standing up straight. I couldn't scare a squirrel if I tried. The pharmacist witnessed this entire episode with a look of disbelief on her face and told me she didn't understand why he was saying this. I recorded much of the rants from the doctor and Carly and will share those with both the police and the Royal College of Physicians and Surgeons with my written complaints. Do not take the risk of going to this clinic. I will post an update once I have spoken with the police and the College. Update #1 - based on the rant posted below by Carly in response to my original review - a response that is 100% untrue, defamatory and libellous, I have now added to my complaints to the College and the police instructions to my lawyer to file a lawsuit for libel. I have video recording of the interaction. Carly has only the story that she wants to make true. Once again, based on the tone of the response from Carly, I would suggest that this may not be the clinic you want to choose for your medical care. It appears that, despite working in a medical clinic, she doesn't understand that a cancer patient's catheter and chest-incision drains are worn under the clothing and are not designed to be visible for her reassurance. Once again, I have offered to have a reasonable, calm, mediated conversation with Dr. Escudero in order to discuss how we can all make sure no misunderstanding about something like this happens again in his clinic - I await his response. read more

I am writing to file a complaint regarding the treatment and unfounded accusations I have received from the Office Manager, Carly, in relation to a recent appointment cancellation at your clinic. Specifically, I would like to refer to the message in which I was informed that I have been "derostered" from the clinic and its premises without any valid reason. I consider this action not only completely inappropriate, but also disproportionate, as I have not violated any policies nor misused the clinic in any way. First and foremost, I want to make it clear that I have no issue with Dr. Escudero, but rather with the treatment I received from the Office Manager and the lack of communication and professionalism I encountered. My only intention in contacting the office was to cancel my appointment and obtain clear information about the cancellation policy, while also providing suggestions to improve communication for new patients, as the lack of prior information led to unnecessary inconveniences. What truly surprised me was receiving a message accusing me of "abusing" the policies and staff, a term I find completely out of place and baseless. Furthermore, the fact that I was prohibited from accessing the clinic and its premises without having committed any serious offense or having harmed anyone is, in my opinion, entirely disproportionate and illegal. To be clear, my cancellation was made within the required time frame, and at all times, my interactions were cordial and respectful. My intention was never to cause conflict or inconvenience to the staff, but rather to receive information that would allow me to better understand their policies and ensure that no misunderstandings would occur. In conclusion, I had a very disappointing experience, and I strongly recommend that the clinic review its customer service practices and how policies are communicated to new patients. No one should be treated in this manner, especially when simply trying to provide constructive feedback read more

Negligent, Dangerous, and Unacceptable This clinic is an absolute disgrace. Carly Campodonico, the receptionist, is by far the most rude, incompetent, and unprofessional person I've ever encountered in a healthcare setting. She ignored critical medication requests, refused to help, and even lied to cover her own incompetence. Dr. Ivan Escudero, as the physician in charge, is no better. This is his clinic, and he allows patients to be mistreated and neglected under his watch. The sheer indifference and negligence here are not only unprofessional but dangerous. Based on other reviews, I wouldn't be surprised if the clinic responds with defensive accusations rather than addressing these issues. It seems they have a pattern of trying to discredit patients rather than taking accountability for their actions. What's worse, my experience is not unique. Other reviews highlight the exact same issues--Carly's dismissive and hostile behavior, the lack of proper care, and the clinic's complete disregard for patients' well-being. This is a pattern, not an isolated incident, and it's clear they don't care about the people they're supposed to help. The situation here is so unacceptable that I was forced to take further action, including filing an official complaint with the College of Physicians. Clinics like this have no place in healthcare. Avoid this place at all costs. They don't care about your health, your pain, or your dignity. This isn't a clinic--it's a danger to anyone who walks through the door. read more