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    Esplanade at Starkey Ranch

    1.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    6 years ago

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    Vitale Homes

    Vitale Homes

    (2 reviews)

    Communication is key and Vitale lacks it. Once you sign your…read morecontract you don't hear from them they do not return emails, texts or calls you will not get any updates for anything nor will you get to know how long the process will take. 6 months in still no clue what month (at least) we will close on. If I could do it again I definitely wouldn't build here nor would I recommend family and friends.

    You bought a new home. Now what?…read more As time approaches for my one year home buyer warranty to expire I finally have time (COVID slowed me down, what else is new) to open a review on my purchase. To start I want to make clear that Vitale's personnel have been (at least the veteran ones) professional, approachable, courteous, and helpful to most questions I had after moving in. Having written that, another thing to realize is that, when still under warranty, a builder is as good as its sub-contractors. How good are Vitale's subs? Based on my experience: Scratched mirrors - Noticed right after moving in - The good: Prompt, courteous and professional Chipped floor tiles - Noticed right after moving in - The good: Prompt, courteous and professional Loosen back on bathroom cabinet - Noticed right after moving in - The good: Prompt, courteous and professional Dimples or pits on the driveway - The bad: No service whatsoever Bathroom medicine wall cabinet - Latch broke the first month of use - The ugly: poor quality - The bad: No contact for repair or replacement so far Dish Washer GE - ? Stay tuned for more updates of my experience along with a timeline. Readers can then decide.

    S&W Kitchens

    S&W Kitchens

    (19 reviews)

    Ultimately, my project was transferred to someone with the bandwidth and initiative to properly…read morehandle it. She finally got the long-languishing repairs on track while competently navigating further challenges that arose along the way. I believe now that the source of the problem is that I was unfortunately working with a designer who was not effectively communicating my repeated concerns or requests for escalation through the company channels, which left me stuck in an endless loop of delays and setbacks. That said, I have lingering concerns about the repeated quality-control lapses involving the cabinet supplier itself. While S&W ultimately worked through the problems, the number of defects, replacement parts, and repeated corrections was well beyond what I would reasonably expect on a new installation of this scale. In fairness, I also recognize that had I been more assertive about making sure management directly heard my concerns, the resolution likely would have come much sooner. Once I finally went around the bottleneck and escalated the issues myself, things began smoothing out quickly. In summary, I don't believe my experience reflects the company as a whole as much as an unfortunate mismatch with one designer who was not effectively managing communication or escalation. Once others within S&W Kitchens became involved, the project moved forward much more professionally and efficiently. I would like to thank all involved for, ultimately, a good result. Thank you!

    Annie, KC and Alex were very professional. Good communication process. Timely work. Would use…read morethem again.

    Esplanade at Starkey Ranch - homedevelopers - Updated July 2026

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