My daughter and I have used Reliable for many years to oversee two houses on Kiawah. They have not…read moreonly done a great job of the cleaning, but have also advised us of problems that come up from time to time. They have arranged for major bathroom work, new and remodel, in both houses. The reps assigned to us have always informed us of visits to the house. Very happy. Grace M

Reliable manages our development, and unfortunately the upper management lacks professionalism in…read moremany of its dealings with residents. Transparency is an issue, as well as inept communication. Management is often non-responsive, and there is little collaborative effort when issues arise. Management exhibits a lack of concern for residents. Would not recommend this company as property managers.

Very slow to respond, if they respond at all to residents' issues. Often difficult to get through…read moreto a real person if there is a situation that requires immediate attention. Staff is spread very thin it appears.

KatiebNell no answer to Increase in HOA monthly fees $1350…read more Finally for irrigation They have too many properties to deal with Never reach HOA MGR by phone!!

We stayed at a Sweetgrass property on Kiawah (Windswept 4411, July 11-18, 2026). Great location and…read morea nicely furnished unit -- but our experience with the company itself is why I'm writing this review. The home wasn't ready at check-in: dust-caked ceiling fans, a large food stain on the back porch, non-working lights in the master closet and laundry room, a broken blind, and AC that wasn't cooling (74° against a 68° setting). Some of it was handled quickly -- the fans and porch were cleaned that day, and to their credit a tech came out that first evening for the AC. But the blind and the closet light were never fixed all week; we were handed a portable light instead. The AC is the real story. The tech diagnosed the system as 7 lbs low on refrigerant with a dirty coil, told me directly the proper fix was repairing the leak and cleaning the coil, and said he couldn't clean the coil because the property's outdoor spigots were turned off. Instead, the system was just recharged -- he said it "should hold for the week." It didn't. Five days later it was failing to hold setpoint again. I reported it that evening and asked for escalation to management; that request was never acknowledged. When I sent a photo the next night showing 71° against 69° and climbing at 9:47pm, the response the following morning was that 71° is "comfortable" -- measured at the hallway thermostat next to the air handler, the coolest spot in the house, with no thermostats in the bedrooms, which ran warmer. The bedrooms were uncomfortable for sleeping multiple nights. After checkout I sent a dated, factual summary and requested a partial refund. The denial defended their process but never addressed the disruption to our week -- and it said their review relied on the HVAC technician's reports, so I asked to see those reports. That request was ignored, and the follow-up reply arrived four minutes after my email, declaring the matter "closed." Notably, across every written response, no one at Sweetgrass ever disputed the leak diagnosis or the technician's recommendations. Things break -- that's not the complaint. The complaint is a home that wasn't ready, a known and diagnosed problem patched instead of repaired, a week of our vacation spent managing it, and a company that cited records to deny a refund and declined to produce them when asked. Plan accordingly.

Be warned! This company does not care about your experience. They asked to send landscapers to the…read moreproperty early morning while we were trying to pack and leave. I said sure if they would give us a late they said no, so I said no. They sent them anyway, and after I was seen through a deck window while dressing because I didn't know they were there and they were blowing debris and leaves in our direction while we're trying to pack up the house to leave without regard. I asked the landscapers to leave a couple times and they refused. I called the property management and they said it was not their problem. Too bad. It was a frustrating experience. They are very unprofessional.

ESPM Vacation Rentals is my #1 "go to" company that I will call when I want to rent a vacation…read moreproperty on Kiawah Island. The owner/staff /maintenance departments are very responsive and reliable. As I have used them quite regularly over the years, I have never come across an inferior vacation rental. The housekeeping staff make sure that the home is sparkling clean for the stay and "check in" ready upon arrival. As their website states they believe in keeping a low Property to staff ratio, ensuring that you are stay is superior to other vacation rental companies. The value paid for ESPM's vacationRENTALS is competitive and I find them to be not overpriced. If you plan on using ESPM continually they offer a 15% discount off the rate. ESPM partners with VayKLife Beach Gear and a Credit is awarded upon booking for BEACH gear, such as paddle boards, bikes, kayaks, surfboards, loungers, umbrellas, etc. Will continue to use!

Management and employees without knowledge nor experience of the resort communities expectations of…read morehigh end service on every level, need not pretend to know what they're doing. (transplants from Ohio, Michigan, among others) Only for clients to learn the hard way in disappointment.

Our stay at the Penthouse at Windswept was lovely. Our accommodations were just as you see in the…read morephotos on the Kiawah Island Getaway website. It was a sisters trip and one much needed . We were welcomed by soft music and beautiful flowers welcoming us. There was everything we needed in the unit for our weekend. The accommodations were updated and very tasteful. If we could say one thing about the Villa it was the upstairs beds were too soft. If you need a firm mattress sleep downstairs in the room with the twins . Our overall stay was wonderful. It was when I went to book again that we had an unpleasant surprise. Jeanette (the owner) told me we did not follow the check out instructions to take out garbage . She stated the head of her her cleaning crew said garbage was left in the Villa and then check out instructions were not followed. I was shocked! There had to be a mix up with which Villa the cleaning crew was talking about, because I personally took all the garbage out to the parking lot garbage bin located in the center of the parking lot in an enclosure. There were 6 of us ladies ranged in the ages of 49-58. We left that place as we found it and the list was followed. Well, due to this accusation I was very insulted. Jeanette insisted she was right. I canceled my current reservation as I was so taken aback and a bit shaken. I have never had this happen to me in all the years I have rented homes and villas. Then after a week or so I decided it was too petty and the other set of women I was planning a trip with wanted to stay at Ocean Blue. So I put in the reservation and deposit. I very quickly received an email from Jeanette telling me they would not be honoring my reservation and no longer would be allowing me to rent from them. I couldn't believe what happened... This was the most unbelievable experience. After all the years of sending people to Kiawah Island Getaways and referring them they treat me as if I am some dirty rat. Sad experience... and probably due to a mix up with which Villa the cleaners were really talking about. However, that is far from how you handle yourself in business and customer service.

Our stay itself at The Shade in 2021 was wonderful. We appreciated the fresh flowers & warm music…read moreupon arrival, property cleanliness, tasteful decor, well-stocked kitchen & attention to detail. The 3 minute walk to the beach was shaded and pretty. We read through the helpful robust welcome binder thoroughly. Specifically, check out instructions were detailed, and we felt encouraged knowing this is part of what keeps the property a great place to stay. It was when my husband went to book the following year and to our surprise, the female co-owner advised that they cancelled our reservation. Disappointed, we called for an explanation, and she told us it was noted by housekeepers that the property was "difficult to clean with a lot of garbage left behind" after our stay. We responded asking for specifics, could this be a mistake, perhaps a mix up with another unit - as we took such diligent care to honor the property throughout, follow instructions, and to leave The Shade better than we found it. We swept, vacuumed, wiped down every surface and are 100% confident there was zero garbage left behind. Jeanette was curt, rude and would give no further explanation. She then deferred by offering to "allow" us to stay in one of their lower-end properties which she thought would be a better fit. This was insulting and we opted to take our business elsewhere. Interacting with her felt unsettling. A red flag and poor business acumen. There was another poster on this string who described a very similar experience arguing with the same property manager who told her that check out instructions for garbage were not followed. Reading that provided some solidarity after the bizarre interaction my husband and I had. Perhaps it is a pattern with this property manager. Posting here in case anyone else views this and experiences the same. There is not much competition on the island, but I would recommend booking with one of the other agents on beautiful Kiawah Island.

Andrew from James Island Property Management has been very helpful with our rental property. His…read morerates are fair and we have been impressed by his professional and timely communication throughout the process.

James Island Property Management has been a great partner. What stands out most is their…read moreresponsiveness and willingness to stay on top of the details, from tenant placement to maintenance and ongoing oversight. I appreciate that they keep the owner involved in major decisions while still taking initiative and handling the routine work efficiently. Their management model is straightforward, transparent, and owner-friendly. Strongly recommended for anyone who wants reliable property management with a personal touch.

These people are awful. I rented a house in September for the end of the year and had to cancel in…read moreOctober. I was within the time frame for a 100% refund. I am still waiting and it is 2 months later. The last conversation I had with them in October was that it would take no more than 30 days to receive my refund. When I try to contact them there is no answer. Do yourself a favor and steer away from these crooks.

Purchased a 3/2 condo in 2014. Used Matt Van Bakergem. He was, and is the best real estate agent…read morethere. I would recommend stopping by and asking for him if you're in the market for a place there. Edisto is beautiful all times of the year. Tell Matt Lin sent you.