My daughter and I have used Reliable for many years to oversee two houses on Kiawah. They have not…read moreonly done a great job of the cleaning, but have also advised us of problems that come up from time to time. They have arranged for major bathroom work, new and remodel, in both houses. The reps assigned to us have always informed us of visits to the house. Very happy. Grace M

Reliable manages our development, and unfortunately the upper management lacks professionalism in…read moremany of its dealings with residents. Transparency is an issue, as well as inept communication. Management is often non-responsive, and there is little collaborative effort when issues arise. Management exhibits a lack of concern for residents. Would not recommend this company as property managers.

Very slow to respond, if they respond at all to residents' issues. Often difficult to get through…read moreto a real person if there is a situation that requires immediate attention. Staff is spread very thin it appears.

KatiebNell no answer to Increase in HOA monthly fees $1350…read more Finally for irrigation They have too many properties to deal with Never reach HOA MGR by phone!!

What a disappointing stay. We rented a home in Isle of Palms…read morethrough Sweetgrass, and it was a luxury property. When I booked it, I asked if we could check in early, they said no problem. However, the week of they said no because the house was for sale then they flipped their decision and wanted to charge me an extra $150 to check in 90 minutes early. We paid $8500 to stay for three days at this house . The house needed a lot of work once we arrived. We requested a heated pool, it was not heated. Ryan, showed up the next morning and the pool heat up and it still did not meet our requirements. The house was old and more importantly, my issues, and took some pictures as well. They did refund the $540 cleaning fee Inside the home. It needs updating. It is not close to being luxury property. It's decorated poorly, including pictures that were hung that were from a garage sale. They left the Price tech on them... Five dollars in fact There was not a full length mirror in the entire property, that is eight bedrooms with full mirror. The kitchen supply, pans, glasses, etc. was brutal. We went to cook in the frying pan. Looks like it was 1995. I would not do business again with Sweetgrass and this property is brutal. It was 5508 Palm Boulevard just in case anyone is looking in that area.

Forgot to post this review! Back in lage 2020 we had a family reunion at a large home to celebrate…read morea milestone birthday. First gathering aftee the lockdowns. The home was on Kiawah Island and wonderful. Well taken care of! Will look at this company again the next time we need a rental in the area.

Management and employees without knowledge nor experience of the resort communities expectations of…read morehigh end service on every level, need not pretend to know what they're doing. (transplants from Ohio, Michigan, among others) Only for clients to learn the hard way in disappointment.

My wife and I are seniors who rented a house from them on Kiawah through Airbnb. On our…read morenext-to-last day I sat on the bed to tie my shoes and the bed frame broke into splinters under me. I took pictures and let them know. Now they're charging me $425 for repairs. No acknowledgement that it may have been damaged; or effort to compromise by even splitting the cost. Nevermind that our Airbnb reviews have been uniformly positive. Stay at your own risk.

Our stay itself at The Shade in 2021 was wonderful. We appreciated the fresh flowers & warm music…read moreupon arrival, property cleanliness, tasteful decor, well-stocked kitchen & attention to detail. The 3 minute walk to the beach was shaded and pretty. We read through the helpful robust welcome binder thoroughly. Specifically, check out instructions were detailed, and we felt encouraged knowing this is part of what keeps the property a great place to stay. It was when my husband went to book the following year and to our surprise, the female co-owner advised that they cancelled our reservation. Disappointed, we called for an explanation, and she told us it was noted by housekeepers that the property was "difficult to clean with a lot of garbage left behind" after our stay. We responded asking for specifics, could this be a mistake, perhaps a mix up with another unit - as we took such diligent care to honor the property throughout, follow instructions, and to leave The Shade better than we found it. We swept, vacuumed, wiped down every surface and are 100% confident there was zero garbage left behind. Jeanette was curt, rude and would give no further explanation. She then deferred by offering to "allow" us to stay in one of their lower-end properties which she thought would be a better fit. This was insulting and we opted to take our business elsewhere. Interacting with her felt unsettling. A red flag and poor business acumen. There was another poster on this string who described a very similar experience arguing with the same property manager who told her that check out instructions for garbage were not followed. Reading that provided some solidarity after the bizarre interaction my husband and I had. Perhaps it is a pattern with this property manager. Posting here in case anyone else views this and experiences the same. There is not much competition on the island, but I would recommend booking with one of the other agents on beautiful Kiawah Island.

Our stay at the Penthouse at Windswept was lovely. Our accommodations were just as you see in the…read morephotos on the Kiawah Island Getaway website. It was a sisters trip and one much needed . We were welcomed by soft music and beautiful flowers welcoming us. There was everything we needed in the unit for our weekend. The accommodations were updated and very tasteful. If we could say one thing about the Villa it was the upstairs beds were too soft. If you need a firm mattress sleep downstairs in the room with the twins . Our overall stay was wonderful. It was when I went to book again that we had an unpleasant surprise. Jeanette (the owner) told me we did not follow the check out instructions to take out garbage . She stated the head of her her cleaning crew said garbage was left in the Villa and then check out instructions were not followed. I was shocked! There had to be a mix up with which Villa the cleaning crew was talking about, because I personally took all the garbage out to the parking lot garbage bin located in the center of the parking lot in an enclosure. There were 6 of us ladies ranged in the ages of 49-58. We left that place as we found it and the list was followed. Well, due to this accusation I was very insulted. Jeanette insisted she was right. I canceled my current reservation as I was so taken aback and a bit shaken. I have never had this happen to me in all the years I have rented homes and villas. Then after a week or so I decided it was too petty and the other set of women I was planning a trip with wanted to stay at Ocean Blue. So I put in the reservation and deposit. I very quickly received an email from Jeanette telling me they would not be honoring my reservation and no longer would be allowing me to rent from them. I couldn't believe what happened... This was the most unbelievable experience. After all the years of sending people to Kiawah Island Getaways and referring them they treat me as if I am some dirty rat. Sad experience... and probably due to a mix up with which Villa the cleaners were really talking about. However, that is far from how you handle yourself in business and customer service.

Andrew from James Island Property Management has been very helpful with our rental property. His…read morerates are fair and we have been impressed by his professional and timely communication throughout the process.

James Island Property Management has been a great partner. What stands out most is their…read moreresponsiveness and willingness to stay on top of the details, from tenant placement to maintenance and ongoing oversight. I appreciate that they keep the owner involved in major decisions while still taking initiative and handling the routine work efficiently. Their management model is straightforward, transparent, and owner-friendly. Strongly recommended for anyone who wants reliable property management with a personal touch.

These people are awful. I rented a house in September for the end of the year and had to cancel in…read moreOctober. I was within the time frame for a 100% refund. I am still waiting and it is 2 months later. The last conversation I had with them in October was that it would take no more than 30 days to receive my refund. When I try to contact them there is no answer. Do yourself a favor and steer away from these crooks.

Purchased a 3/2 condo in 2014. Used Matt Van Bakergem. He was, and is the best real estate agent…read morethere. I would recommend stopping by and asking for him if you're in the market for a place there. Edisto is beautiful all times of the year. Tell Matt Lin sent you.