Probably the worst company you can use if you want a vacation rental. They are a good example of…read morewhy not everyone should own a business. Their properties are disgusting and dirty and they are unprofessional.

From the owner: A local, hospitality group equipped to serve the properties of Charleston, SC. We provide superior…read moreproperty management services for homeowners and their guests. Wowing clients with unique and memorable experiences every stay is our top priority! No hospitality group is better equipped to serve the Charleston, SC area.

I booked a three-night stay - Dec 26, 27, 28 2016 - in a 493 King Street suite, Charleston, SC…read morethrough VRBO. The owner was listed as Kevin High, however I later learned that this is a front for Walk Away Stays, LLC. I was switched out of the unit that I booked and paid for, forced to disrupt our stay with a move, and given two very unacceptable replacement units. The following is the full story. A couple of hours prior to our arrival I was contacted by Kelsey at Walk Away Stays and informed that the unit we had booked had a burst water pipe, water damage, and although the cleaning service was working to get it cleaned up, it would not be available for our stay. (The cleaning service told me that the unit had actually been double booked. Kelsey at Walk Away Stays stood my her story and said the cleaning service was "confused", it was actually a different unit that had been double booked. Seriously?!?) Walk Away Stays, LLC found two different units for us - one night (12/26/16) at 154A Spring Street and two nights (12/27 and 12/28) at 248A Ashley Ave. To make up for the disappointment, trouble, and inconvenience Kelsey promised the following: 1) Both of the units were at least comparable to the 493 King Street unit that we booked and paid for. 2) Although we would have to be out of the 154A Spring Street unit at the normal checkout time of 11:00am, the 248A Ashley Ave unit would be cleaned and ready before the normal 3:00 check-in. Walk Away Stays would call me as soon as the Ashley Ave unit was ready. 3) Walk Away Stays would give us a $50 gift certificate to a local restaurant. None of these promises were kept. Upon arrival at 154A Spring Street, I was devastated. It was in no way comparable to 493 King Street and the convenience of being steps away from great restaurants. It was next door to a hostel in a very sketchy neighborhood, and about one mile further away from the areas we had planned to walk to. I called and left a message that this was unacceptable and to please call me back. My call was never returned. I then called the after-hours number and left another request for a return call. That call was not returned either. They did text me the access code to the wifi - which, btw, did not work. They didn't return my request for help with that, either. On 12/27, the day of our move to 248A Ashley Ave, we did not receive a call and were not allowed into the unit early. I called Walk Away Stays and spoke to Allie. She claimed to know nothing about any promises or the situation with the 493 King Street unit and said she would look into it. She never called me back. Before leaving Charleston, I called and spoke to Kelsey again. I told her that she had not followed through on any of her promises to make things right for us. The substitute units were not acceptable. We weren't allowed "early checkin" to the second unit. I never received the gift certificate. She said they had been too busy. I told her that I would be posting negative reviews and she said "OK. Fine." I'll probably never know if a pipe really broke, or if Kelsey lied to cover up a double booking (intentional or not?) However, based on the complete failure to make things right for us and follow through on the promises made, I believe the cleaning service and I think that Kelsey and Allie at Walk Away Stays, LLC flat out lied to me. A legitimate company would return calls and make sure that customers got what they paid for, or in the case of unavoidable situations were fairly compensated for their loss. Don't just walk away from Walk Away Stays, RUN-RUN-RUN AWAY!

With Hurricane Florence headed for Charleston, we were hit with another unforeseen dilemma…read moreregarding our relocation to Charleston from out of state. All businesses closed, all communication had shut down, and all hopes of finding a decent rental became one big question mark. We had to play the waiting game from afar. As soon as businesses reopened, we called Walk Away Stays as a temporary landing zone until we could find a more permanent solution. We were able to get in touch with Jamie. We explained our situation and within 24 hours we had secured the 248A property for a duration of two weeks. Jamie was very helpful, and we were fortunate something was still available considering our timeline to get to town. Walk Away Stays even lets you make payment (required in full with a pet fee, cleaning fee, and a refundable deposit) via credit card (with no processing fee), so that's a huge plus! We checked ourselves into 248A using the keyless door entry with a code they give you prior to arrival. 248A is a first floor unit (of a duplex) with 2 BR / 2 BA. Both bedrooms have California king beds and are quite comfy! There's a fully equipped kitchen and a washer and dryer. You are allocated one parking spot in the back of the house. Last but not least, they are dog friendly. Check-in is 3:00 pm, and check-out is 11:00 am. Considering our circumstances, we were able to have some semblance of normalcy due to the amenities that came with the rental (i.e. kitchen), making it feel almost as if we were home. 248A is such a great location! With King Street only 10-15 minutes away, we pretty much walked everywhere downtown and barely used our car. It is also centrally located with regards to Highway 17 to West Ashley one way and Mount Pleasant the other way. We couldn't have asked for a better location. My only complaints were they only had one roll of toilet paper for each bathroom and one paper towel for the kitchen. We ended up having to purchase additional toilet paper and paper towels to get us through our two-week stay. We also couldn't lower the thermostat lower than what had already been set, and there were some days it was extremely hot and almost unbearable. Keep in mind we stayed in the property in September. Keep those fans running, so the the place can stay somewhat cooler. It shouldn't be an issue in the fall or winter. In addition, my husband and I are extremely allergic to cats dander and had a tough time during our stay. There may have been cats here previously (as they are pet friendly). Overall, we had a pretty pleasant experience with Walk Away Stays and we'd definitely recommend it to anyone looking for an extended stay that feels more like a home (because it is) than a hotel.

STEER CLEAR. Worst property management/ rental agency…read moreimaginable. After 5 years at the same location and putting up with countless issues that I was charged for, my apartment flooded terribly on June 22, 2019. I lived without parts of walls, parts of ceilings cut out, no flooring and mold until I had to move out on August 31,2019. There was a hurricane barring down on the area and it was a long holiday weekend. I had asked the property management if I could possibly stay for a few more days or until the storm passed as at that time a mandatory evacuation was imminent. They absolutely said no. I had no where to go as hotels were not allowing check ins due to the impending mandatory evacuation. They charged me late fees for not paying the rent under their breach of the conditions I was living in. Stay away from this agency. You are responsible and charged for everything. Side note: they kept my deposit even though the unit was uninhabitable due to a flood from the neighbor and no fault of my own.

I have a downtown rental in Charleston through this company, and have learned my lesson to never…read morerent through Rent Charleston again. Given, my apartment is "historical", but there are issues with the property that are unacceptable and just plain unsafe. The staff that I've dealt with are essentially just paper-pushers and can never seem to give an answer themselves. They are not willing to negotiate in any manner Please do not make my same mistake as I (and many others) have made. The staff essentially has just told me that all the property's problems are just "how it is". I recommend for the potential renter to look for a property through ANYBODY ELSE.

We have rented an apartment in Charleston for a student through Belser Thompson Real Estate. Mr…read more Thompson is rude, cusses at females on the phone, hangs up on you often...and in my opinion, violates some of the standards for Realtors. We felt that the property was misrepresented, and customer service was downright awful. Dealing with rent payments, and small issues with an apartment is one thing, however getting tied up in ethics complaints, etc. is just too much. My experience was similar to the other one already noted.

ZERO STARS!! Do not rent from William Thompson (Belser-Thompson). They refuse to repair anything…read more We are dealing with a house that floods multiple inches, the ceiling leaks, the sump pump doesn't work, there's mold, and their response is to damage of your property do to flooding, is, "dont you have renters insurance?" Thompson will yell over you while you try to tell him what's wrong. If you try to continue to speak, he hangs up on you. That way he can say he wasn't aware of anything needing repair. This has gone on for over a year. I can't wait to not deal with him! Do not rent these properties! I promise it'll be a mistake.