Poor management Didn't communicate appoint time and caused…read morean hour wait. Used to be good

This is my fav place for a little R and R. My mom and aunt introduced me a few years back and I am…read morehooked! They have a variety of treatments from maple wraps, to deep tissue massages to and Indian head massage (the hot oil is drool worthy). I visited a few weeks back and got the Thai Table Massage from Poon and it was truly the best massage of my life! It is a mix of massage and stretching and I felt so refreshed after. I will certainly be back to try every service on the list!

Had received a recommendation about this place months back and decided to experience it for myself…read more John was my host and had everything ready to go on my arrival. Had a fantastic time! Felt refreshed and energy recharged. Was definitely worth the hype! Would absolutely return again and recommend to others!

If I could give it 0 stars I would. My husband and I just showed up at 12pm for our scheduled…read moreluxury couples spa package and there was no one there. Not a soul. We went into every building and the sauna wasn't even turned on. This was for our 5th wedding anniversary. A milestone anniversary and we don't know if we will see another as my husband has terminal cancer. We haven't been able to plan much with treatments and doctors appointments so we were really looking forward to a nice relaxing few hours of just focusing on us. I cannot describe how disappointing this is. We did call and at first I was told he didn't have a booking but quickly corrected himself when I said we had just received an email that morning reminding us to bring a bathing suit and flip flops. He apologized and offered for us to come back at 3pm but we already have dinner reservations and we wouldn't make it on time. He did refund us but that doesn't make up for a disappointing anniversary and it's not like we could just go somewhere else.

Recently visited from out of town and did one of their packages. The staff is excellent, very…read morefriendly. Services provided were ok. The esthetics of the rooms feel like a medical office from the 70's and not very relaxing, especially the room where they do pedicures. Walls had marks on them, there was dust everywhere. The location needs a full refresh. The equipment, towels, robes and slippers need all looks old and run down. But if this review was purely based on the staff, it would have been a 5 out of 5.

Best massage ever! My husband and I had a 90- minute couples hot stone massage on a cold blustery…read moreday. Faroza and Naquia were masterful. Treat yourself. You'll be happy you did!

Initially I wanted to go to this spa for their salt room. However, I was not very impressed with…read morethe size of the room, and it lacked a peaceful setup. I ended up still getting a pedicure, where the lady ended up cutting my foot twice! One of the cuts lasted a whole week and made me very nervous about contracting something or risking infection. Thankfully, it did not. The lady was not friendly and obviously distracted during my pedicure since she ended up cutting me two times. The photo below indicates the worse of the cut, which made my foot tender and difficult to walk and perform sports in my active lifestyle. They were very accommodating after I asked for some sort of adjustment to my final bill, which they finally did agree to. I will not go back even though my daughter's haircut turned out great.

I had the best experience here on the weekend! My husband bought me the "Parental Escape" wellness…read morepackage for my birthday, which includes the 50-minute Exhalo scalp treatment that includes hand and arm treatment, a 45-minute relaxing Swedish massage, and one hour in the salt room. I arrived about 10 minutes early on Saturday morning, checked in, hung up my coat, and waited on the small bench. I didn't have to take off my boots, but I should have grabbed a paid of the sandals at the front, as there were none in the back. It's a much smaller space than I expected, with the "spa" part is at the back, hair on the right, and nails on the left. I only saw one small room for massages and spa treatments and another one across from it for the salt room. The front has all of the products and gifts, including a bunch of local brands, but it's also where people check in, pay, and wait, so it's very tight and makes it hard to look at the products, as well as social distance. I had Maureen for both my scalp treatment and my massage, and she was great! She asked me which one I wanted first. I wasn't sure and asked which one was more relaxing, and she said usually the scalp one gets her, so I did massage, salt room, then scalp. The massage was great and nice, harder pressure like I prefer. I asked what the difference was between the relaxing Swedish massage and the RMT massage and she said the RMT massage typically has more pressure and tries to get out knots. The RMT can also be claimed for insurance, while the relaxing massage cannot). Maureen was kind enough to ask if I wanted to do the front of my legs and other parts of my body instead of hands and arms because those were already included in the scalp treatment and this way we could maximize the massage. Really appreciated this suggestion! I wish I paid more attention to the package details because I thought it was an hour long instead of 45 minutes. It goes by quickly! The salt room is also much smaller than I expected, but I enjoyed the vibe of the room with the soft orange and blue hues. There are two anti-gravity chairs, but I was the only one booked in there for that time, so I could wear whatever clothing I liked. It was my first time and I was told comfy clothing is fine, but some people wear bikinis and swimwear because it's better to expose your problematic skin areas to the healing salt. I was also told to bring snacks, which I did but didn't end up eating, and instead I was allowed to just take off my mask for a little bit to breathe in the medical grade salt that gets pumped out. Again, I was the only one in there with the door shut, otherwise I absolutely would have kept it on. I also got a robe and a blanket, and had the option of turning the heat of the electric fireplace up or down. You could also get a massage in there, though I'm sure the protocol with the mask and fireplace is different. Maureen said she'd knock before coming in, but I only fell asleep for about 10 minutes (it's hard to relax!), but it was nice. I would have napped longer if I could. There's no clock in there, so it's a great way to unplug (minus the couple of photos I took at the beginning when I was getting settled). The only downside is that the room is right across from some of the hair stations, so I could hear the hair dryers and conversations over the relaxing music. The scalp treatment was like nothing I've ever had before. They massage warm essential oils onto your neck, shoulders, and scalp. They then wrap your hair in a heated towel while you get a hydration face mask and get more massage, plus your hands in wax with gloves on. Once they take the towel off, you get some cool drops (oils? serum?) massaged into your scalp. Some of the hot stuff, like the towel behind your neck and the wax, are really hot, so be prepared for that, especially if you're sensitive to heat, though the burning sensation goes away pretty quickly. You can definitely come out of this one a little woozy, so take a few minutes before sitting up and leaving to drive home. Maureen was such a pleasure and really took great care of this new mama. She was really understanding of all of my issues, like tense shoulders, lower back pain, postpartum hair loss, etc. I enjoyed it all so much that I ended up buying my husband a gift certificate for the same package! Just need to remember that the tip is not included. Hot tip: If you're looking for an actual parental escape, don't book on a Sunday, as it's family day at the spa.

We went here for a counseling appointment. And we were greeted with a place to put our dirty winter…read moreshoes. There are sandals available to borrow, super cool! But we just went in with socks. We were greeted by a lovely attendant at the front desk. We were offered cocoa and tea. I selected a lemon ginger tea. It was lovely while we waited. The place is serene, it's big and offers all kinds of services. We met with Claudine and had a lovely experience and even my teen said she was okay - which is saying a lot. If this was closer to our house I think I would explore many of their other services. They even offer reflexology. Lots of great things. We had a fantastic experience. Thank you.

After several recommendations from family and friends, on August 26, 2016, I decided to pamper…read moremyself and was able to get an appointment for the same day. I had a cut and style, and a pedicure and couldn't be happier with my experience and the results. Amanda cut my hair and gave me the best scalp massage I've ever had! It was also interesting to see how her scissors flew through my hair, cutting, snipping and sliding through the strands to work with my greying, wavy hair. It looks great and has been easy to recreate the style with a quick blow dry and a small amount of the recommended product - which I also bought. They will even refill the bottle for a 10% discount.! Ekatarina did my pedicure and her gentle touch and attention to detail, made for a relaxing and lovely experience. I will definitely be back!

Great SPA. Really felt like she was there for me, asking if the pressure was ok for me, making sure…read morethat her massage therapy met my expectations. As I expected to be greeted by a smiling staff, followed by a soft relaxing massage, that would make my day brighter. I left with a smile, and a thought that this is a SPA that I will visit again. And I did. The female therapist that provided the service, has a first name that starts with an 'A', so my review is really about this therapist, in this SPA. But the cleanliness and the caring applies to the entire SPA.

Best massage I've ever had…read more I am on holiday and was having issues with my neck and shoulders. I made an appointment online with the hope of some relief so I could enjoy the rest of my week away. Justin gave me the best neck, back, shoulders massage I've ever had. He was kind and very knowledgeable. I cannot believe how good I feel afterwards. Highly recommend and I'd encourage booking Justin

Finding an RMT to suit your needs can sometimes be a challenge. After a VERY stressful week I…read morerequired a magician to calm my body and mind. In comes Danielle. I booked myself a very last minute Hot Stone Massage to help my cause, and I cannot express enough how overly happy I am with my treatment. Danielle respected my request for a silent treatment, only talking to check in on how I was feeling. The massage was THE BEST RELAXATION MASSAGE I HAVE EVER HAD! I left relaxed without feeling drowsy, and my nervous system felt less anxious, exactly what I wanted. Danielle's intuitive treatment anticipated my every need. And I cannot wait to come back. 10/10 would recommend!

Always a treat day when I have time for the spa. Clean rooms - quiet when doing the facials,…read moreetc. and so relaxing. Enjoying Karen on Mondays which are the best day for a treat day. Glad to have it so close by. Thanks Karen and I will see you again soon.

Ok so not the best decor on the planet and not sure how I feel about sitting in my robe in a second…read morewaiting lounge with other robed ladies (never experienced that before and it's kind of weird). Once you get past all that, the spa is great simply because of the variety of services they offer. Any place that uses Dermalogica is on the right track. I only had a little bit of time to devote to a spa so I just went in for a facial. My therapist was seriously amazing. On top of being a great aesthetician, she was really professional yet fun to talk to. Usually I hate being quiet in spas (I know, I'm weird) and she was great about it. She let me start the conversations so that if I wanted to just be quiet and relax, I could have been. Very tactful! So despite the lacklustre decor and ambience, I will give it 5 stars just for the range of services and excellent therapists (from my visit anyway). With 12 options for a facial, a plastic surgeon on call and hydrotherapy on the menu, it's hard to find a comparable spa in Ottawa.