Essestial Pest Control always do a great job, I have been using them for quite some time. Tony was the tech who sprayed both inside and outside the house. I have this done on a monthly bases. Thank you Essential Donal D. read more

Not only did the technician from Essential Pest Control come to my apartment but he brought bed bugs with him and now I'm dealing with that on top of trying to move. The technician was coming over on his off time to spray for roaches. A couple days later I had to inform the guy after getting bitten several times to what appears to be a bedbug about a week or so later. That I think he gave me bedbugs. He said he had bedbugs at his apartment he's had them for more than 8 mos. He also stated that he meant to get rid of them sooner but he just hadn't and he stated he would help me with whatever I needed to help eliminate them. His roommate, a female vouched that they had given me the bedbugs because she came with him to spray. She gave me some money towards the problem. We both let him know that the rest was up to him but once he found out I was given some money ,and not a lot mind you, he decided he was no longer going to help and that it wasn't his problem anymore. He is a horrible person who is very dirty, his home is filthy and he lives right by his work and takes his work truck home. He refuses to even spray the apartment for me and he lives in the same complex. I am devastated. I'm completely stressed and don't know what to do. I dont know where to turn. I want to call his boss but i don't know what to say. How can you be in pest control and have bedbugs its unbelievable. But ive seen pictures and his and her admittance was all I needed. Now I've got to figure out what to do fast. I am going to lose everything. I cry everyday. I've bought bug spray and trash bags and I'm gonna have to throw out my bed. My four thousand dollar bed. And his boss, what kind of a boss does he have if his employee is like this? "R" first initial for him, has bragged, in talking to him about this before blocking my calls, that he could do anything and he'd never get fired. And if he gets fired he'll just get money for unemployment like $800 a week. How is that fair. I want to go to see if I can sue him and his boss and the company. And call the Better Business Bureau. And take them to court but that cost money i don't have. Doesn't it? Does anyone know what my options are? Can this guy get into trouble? Can I sue them? Are there lawyers who specialize in this? He is disgusting. This is ruining my life. Should I call his boss? Will he even care? What do I do? Who do I turn to? How do I get this jerk "R" to pay for the damage he's caused me. Is it my fault? How many other homes or places has he brought bedbugs into? Who else is suffering because of him? This should be against the law. And the roaches aren't even getting better. It's unbelievable. How can this happen to a good person like me who needs to get this fixed fast? Who is gonna help? And right away? How can i make "R" pay? Am I completely screwed? He just had a serious complaint last week from a customer.. They only took his work truck away for one day.. Instead of helping me he spent all his money on a glock gun. Guess that is where all his money goes, his collection of guns. He bought it the day i told him. Maybe he'll shoot himself. If I'm lucky. He won't even buy cleaning supplies for his home his roommate said. Ever. His place is really bad. Why does he not have to maintain a standard. Will the employer de-bedbug my home or hang up on me. What to do? Please does anyone have any advice. This just happened last week. All of it. Maybe his boss will only let him work one or two jobs and not fire him as o he suffers financially. So he can't go get the covid-19 unemployment. And put him on a really long suspension- make sure he's in hell like I am. I need a miracle. Someone talk to me. He said he'd do something more to me if I got him fired. Even if I called his boss about this.. What more can he do?? This is pretty damn bad to do already. I have him on a recording admitting fault. Does that help? Something needs to be done to this loser for this. I need him to pay for this shit. I need a new bed. It's only just begun. I'm trying everything. What works and what doesn't? Shouldn't this be his and his bosses problem? Be careful about the workers from Essential Pest Control. Be careful about what this worker brings with him, You just wouldn't believe. You never know. Bedbugs are in many homes but they shouldn't be in a technicians home of a pest control place especially if he didnt get them from his work. He can't even blaim his line of work. It was from his own nastiness. Not even his work. That is insane! Be careful if you let this guy in your home especially. This really happened to me. This is all truth. People need to be aware of this kind of thing. Maybe this is the only case of this happening? That'd be crazy. Maybe not. I hope this guy gets what he deserves. Hopefully I'm the one who makes him pay. Hopefully. read more

This is honestly the worst company I have had the displeasure of dealing with. We called due to an out of control rat infestation in the ceiling of our rental. The first technician came out and placed a single trap on the outside of the home without even looking up in the crawl space. From then until now, 8 MONTHS LATER, we have had a nonstop series of late cancellations from the technician, if he even bothers to show up for our appointments. The technician is nice enough, but there have been several instances where he is reporting false information about the problem to the homeowner. It is 8 months later and we still have rats in the ceiling. We have wasted hundreds of hours on this problem and there is no resolution in sight. STAY FAR AWAY from this company!! read more

Andrew came out and did a great job on getting rid of wasps in our pine tree. And under budget!!! Will definitely use again.

I've remodeled my entire home over the past two years. The single vendor I had any issue with is Essential Pest Control. I wish I'd never called them. Really, you should choose another company, there are plenty of better options. I paid over $1600 for nothing. I feel like I was scammed and I totally regret it. In a 30 year old house with no termites anywhere for 30 years, I found one very small spot in the center concrete floor with several coming through a hole in the concrete floor. Further inspection revealed no active termites anywhere, in my block construction house. Rather than treat that spot, they claimed they needed to install the Ferrari of termite traps all over my entire 1 acre property. Of course, no termites were ever found in a single one of their traps for an entire year. After 6 months, and that spot of termites still there, a guy finally came and spot treated that area. It took me several calls to convince them this was in fact the reason I'd called them in the first place, and they had to treat it. In 5 minutes, he killed all of them with some goo and they never returned. The stupid traps have still never done a single thing, other than lighten my wallet $1600. Not a single one of them has ever been active at all. On the phone, they are rude to my wife and try to bully her. On the bright side, there was one super nice, younger guy who came to inspect at about the 10 month point. His main goal was to try and get me to re-up the contract, so they could get another year of my money for nothing. He totally agreed that I didn't at all need the super duper termite plan. He actually laughed about it, but in a nice way. That guy should move companies, since he's the lone good spot I've seen from them. They also left my normally locked backyard gate wide open so my dog ran away during the install. We never found the dog and you can imagine how much they cared--zero. I suppose that is bound to happen, but their pest control is suspect as well. read more

My husband and I purchased a house and during the termite inspection they found cockroaches. Essential said they could use a gas product on the house to "kill up to 99%" of the pests followed by three months of follow up treatments "to make sure they were gone." The technician promised us we wouldn't see any bugs after four weeks. We decided to buy the house an pay for the services based on the company's assurances. They have NEVER once called to set up appointments. I have had to call weekly to find out when they scheduled them and then juggle my schedule to be available. They send you reminder emails which don't have any important details, like when your appointment is. About five or six weeks in we were still seeing roaches and called the office. I explained that I was concerned that my job was under bid and the roaches are still all over the house. It is worth noting that I thought they were treating for three months... they weren't! They scheduled me for weekly treatments and only mentioned at the end that it would be a 6weeks of actual service work because the three months refers to bi weekly applications. My technician only ever used a pump sprayer and occasionally used the little powder puffing device. I never saw him apply the IGR baits from a tube... until the last application. This last week the tech never called. So my husband called the company and spoke to a young lady. She informed him that the contract had ended. He asked what he needed to do to keep the treatments going. The girl paused for a second and in the rudest way possible told him to "Find someone else to take care of it for you." We hace treated their staff with respect and have never been rude customers. The ONLY thing we could have possibly done to merit this type of treatment is to point out that the job was UNDERBID and ask to PAY to extend the contract. These people write checks with their mouths that their you-know-whats can't pay. They will take your money, inappropriately use chemicals to CHASE the roaches around your house, making the problem worse, then tell you the resulting mess is your problem to fix. My next call is to file a complaint with the Attorney General's office for fraud. read more

I have been using Essential for 8 years to kill my termites. Recently they took care of my bad ant problem without harming my turtles or my garden. Everyone is professional and nice I will continue using them long into the future. read more

We moved from a radically different climate, and were looking for a company that would answer our questions and explain the problems as we encountered them. Our tech, Mike T. does a super job treating our yard and house, informing us of potential issues and making sure that our dog is safe. Mike is thorough, efficient and gives us a call before he arrives. The office staff also sends a reminder email and courtesy call a few days ahead of our scheduled appointment. Essential Pest Control is a class outfit in delivering affordable, high quality service. read more

I moved into my home about six months ago and didnt seem to have an issue with bugs until around spring when I found a Scorpion. I heard about Essential from a friend and thought I'd give it a shot. When i called the office the staff was very friendly and asked if I had any concerns with pest in my home. When I mentioned I had seen a scorpion, the girl had seemed concerned about getting someone out right away. She scheduled someone out the next day and not to mention it was a Saturday. The technician John who had came out was very thorough and explained everything to me and answered all the questions I had. He was very polite and clean and knew his stuff. He had many years of experience. He told me not to hesitate to call anytime if I had noticed any pest activity. I highly reccommend this company to anyone who is thinking of getting pest control for their home. I couldnt be happier with the service. read more

Purchased the top package they offer, since they did the first spay (2 weeks) they have had to come out twice. We have had 1scorpion, multiple small spiders, centipedes and Beatles. We are looking for other options now. read more

Bee Infested beware! Called them to come out to my rental. Bees were in 2 cardboard boxes in the back yard. Tech was there for 5 minutes. left honeycomb and dead bees in the yard. He didn't bother to check the other box. a 2nd hive and honeycomb with approximately 1500. bees in that one also. I called the next day to let them know they didn't finish the job. They told me they would have to charge me 2x because bees were in a second location. This is the same 12x12 rear yard! I called someone else to do the job right. I called Greg with Desert Swarm Bee removal. Greg was very knowledgeable, thorough, and bagged and hauled off all the bees and honeycomb, which keeps the remainder of bees buzzing around if left behind like these guys did. In conclusion, These guys tried to blame me, said I didn't tell them where the bees were, and tried to say it was a new infestation. They may be great when it comes to termites, but call a professional company when dealing with bees. read more

The guy who runs this joint is too lame to take care of long time customers. I put out verbally and written to have manager come to my house and discuss issues and concerns and received no response from him! Poor business ethics. Also, their employees like to bully you. I literally had one of their employees do property damage and not care! Tucson has to many other options in exterminating pests and termites. It's best to steer away from a company who puts customers last! read more

We used Essential Pest Management to remove wasps from 5 bathroom vents on the roof. Junior was the tech who came out, and he was very good. He gave us the estimate, and we had him do the job on the spot. He was very friendly, professional, and explained everything to us, and answered all of our questions. We will definitely use them again in the future!! read more

I liked these guys enough to tell others. They DON'T try and pressure sell you. They look, listen and evaluate your particular needs and you decide how to proceed. read more

been a customer for a couple years, they are always in communication with us when they will arrive. they are great with getting rid of our pesky wasps! read more

The technician that takes care of my house, Mike T., does such a good and thorough job that after watching Mike service my house, one of my friends immediately switched to Essential Pest Control. Mike always provides excellent service and is a great ambassador for the company. read more

Customer service was great! I had a bee hive in my back yard and with me being highly allergic I needed to call someone to help. I called Essential Pest Control and they took care of the issue the SAME day. I have not had any bee's back again. If I ever need any bee, pest control, termite, or weed service I will make sure to call Essential! I highly recommend them to anyone! read more

We have used Essential for 5+ years. They went through a rough patch when they had a bad receptionist handling calls & scheduling. They've gotten better because the rude/ineffective person is gone. We went through a few different techs but we're back with our favorite. A substitute told us about a bi-monthly program that no one else told us about (when the other receptionist was still there)--cheaper per month and back with our favorite tech. I was ready to find a different company but Essential got their act cleaned up. We love our tech! He knows what he's doing! read more

We recently started using Essential for my property and have been very satisfied with the knowledge and help that they have provided us. Paul is a great technician and always goes above and beyond to get the job done! I will be recommending Essential to everyone I know! read more

We recently purchased a townhouse in Oro Valley and we immediately noticed a bat infestation. Essential tech who inspected our home immediately got the bats out and sealed the entry. Very pleased with the quick removal. We also had 'pack rats' infesting our ceiling. Essential came back out and trapped the rat(s). Since then, no more pack rats to be heard. Bait traps for rats and spraying for other pests has been completed in a very timely manner. We are very happy with Essential's service. However, the company has 'lost' our house key and when we called the manager three times to discuss he has not returned our call. We understand errors happen, but this is important since no key means no entry to house to continue treatments inside. I wonder how that will happen? The office workers are very nice and do take messages, but we don't know if the appropriate person (Jerry) is getting our messages. As customer service is important to keep service, we would like to speak to Jerry or someone in authority to figure our the key issue. Our house has been basically pest free since Essential has treated our home and we have noticed dead insect, pests outside which means the treatments are working. Thank you for being our pest control company despite our lost key. read more

Very rude, condescending, showed up late both times and spent less then five minutes in house. First two out MIke Boies and Dan Reese are lazy and did not want to do anything. Spent less time in house then took them to park and get out of vehicle. Called and complained immediately hoping would be treated respectfully and would come out that day at least. Robert Romero(termite manager ha ha) called and all he did was talk down to me. Requested he come out and see since we pay for service as part of association dues. If not part of association dues would have used other pest control service as neighbors and handyman warned me that they are lazy, very rude and are a lot better pest control companies in Tucson. Despite handyman finding termites and being obvious issues all Robert Romero could go on about is his over 20 years experience and what clients he had. Spent more time telling us how great he is then actually doing anything. Did not even get a ladder out and actually do some work. Did not provide anything in writing and would not recommend to anyone. Only good thing about them is person who answer phones Ashley is at least pleasant. read more

We have been using Essential Pest Management's Sentricon Termite control system since approximately 2010. In July 2014 we renewed our Sentricon termite control system for $260.00, as we have since we initially got the system. In October of the same year we sold our home and the new owners stated that they did not want the Sentricon system for termite control. I called Essential Pest Management to get a prorated refund on our $260.00. I initially talked with a secretary and she told me the system stays with the house and that the realtors usually deal with this. I informed her that the new owners had no desire for the existing system that was in place. She said thats how this system functions, it stays with the home. My wife called the next day and she got the same statement from the secretary. My wife asked to speak with a manager. One wasn't available and my wife was told one would call her. After approximately 3 days a manager finally called me back. I explained to him that I dont mind paying for a service, but now that service is no longer needed and I wanted a prorated refund on my $260.00. The manager, Robert Romero, again stated that the system stays with the home. I again stated that the new home owners did not want this system. I explained that this was a substantial amount of money to just walk away from and that I expected some money to be returned to me. Mr. Romero said that he has never had this situation happen before where the new home owners didn't want the existing system. I asked Mr. Romero how long Essential Pest Management had been in business. He responded that they had been in business for 33 years. I explained that I found it hard to believe that this issue has never come up in the 33 years of the companies existence. Mr. Romero then said that he would have to call Dow Chemical and talk to them since Essential is obligated by contract to Dow Chemical for the system that was in place. The next afternoon, Corinne, the General Manager called me and straight up said that Essential Pest Management does not refund any money on the Sentricon systems and that I was basically screwed out of the $173.00 for the remainder of the year that I would not be living at the residence and for a system that the new home owners did not want. Corinne, the General Manager made no mention about speaking with Dow Chemical as manager Robert Romero stated the previous day. At this point I felt as though I had been lied to and been given the run around by Essential Pest Management just so they could keep all of the $260.00 that I had already paid. I have always paid my bills on time with Essential Pest Management and I owe them no back payments what so ever. I feel as though I have been taken advantage of, treated unfairly, and I don't feel as though I or anyone else can trust this company. I am paying $173.00 for a service that I no longer am in need of. All that I ask is for a prorated refund which I feel is fair since I am no longer in need of these services. I basically have no recourse with this company, I can't force them to pay me the money I am owed, that's why I have contacted the Better Business Bureau and I hope this will force their hand. I also want to make any future customers aware of what they are getting themselves into when dealing with Essential Pest Management. If you are reading this don't fall into the same trap I did. Choose another company for any of the services that Essential Pest Management offers. read more

Bought my house about 4 months ago. Started seeing creepy crawlies. Called Essential based upon being a locally owned business. Paul C. ,who is a commercial technician, agreed to come do a same day inspection of my house. He arrived at agreed upon time, introduced himself, answered a zillion questions posed by me (and my mom), completed inspection of my house, made several recommendations for keeping pests out, and was friendly and professional. I signed up for an annual contract. My mom is very leery of strangers and will not let people in my house even if they are scheduled for work. Paul C. was very kind and she trusted him right away. I requested him to be the technician who performs our service. As he is a commercial technician, this was not an option. However, Paul came to our first service call with our new technician, Mike. Paul introduced Mike to my mom and helped complete the service call. Paul C's helping transition services to a new technician is a great example of putting the customer first. Thank you Paul. You are appreciated!! read more