I bought an old 1989 camper and Jason's team fixed the transmission and did a wonderful…read morejob...almost a year later (still under the warranty) it started making this knocking sound and Jason was very understanding and I brought the camper back to have it looked at. Jason started it and knew exactly what the issue was and fixed right away. I just want to say that CL Transmission cannot be beat for their time, expertise, and customer service in helping resolve this issue on this old camper of mine. THANK YOU JASON Alexis Martel

A couple months ago, my Jeep started acting really wonky. The car would as they call it "slip…read morebetween gears". Weirdest thing ever. I creeped into my local repair shop-dropped the keys in the slot and hoped for the best. Remington"s (my trusted repair shop) have fixed everything on my car for years. They called me with crazy bad news,"It's my transmission and they can't fix it". The shop they recommended was an hour away and I thought ok Yelp will be where i find my answer. I must have sounded desperate when I sent the lonely message to Jason the owner of Crystal Lake Transmission. He texted me back in under an hour. He spent a great deal of time explaining all the details. I decided to trust him and we had AAA tow my Jeep to his location and it arrived within 3 hours. His communication was terrific through the whole process and He gave me a great price well under what I expected. My car is purring like a kitten and I am glad I trusted him. It's scary when something like this happens to your car. Keep in mind when something like this happens it takes a week or so to get your car back. The time went fast and I have a brand new transmission. One happy girl!!

Believing it was a transmission issue and unable to drive, vehicle was towed to Transmission…read moreExpress. Result was an odd computer glitch which resolved itself, yet Jeff and Steve spent a solid 24 hours checking for computer error codes or any other obvious causes for the issue. All at no charge! This is a professional & qualified team, with integrity and honesty, I highly recommend!

Will not install rebuilt transmissions, work with car dealers so they can keep their discounted…read moreprice and $500.00 rebate. Hate dishonest mechanics... $3400.00 for a new tranfer case really! Go to Woodstock they repair, rebuild and install for around $1000.00 Lesson learned.

This shop got the work done faster then I was told. They…read moreare very knowledgeable about unique problems My Toyota Tacoma is living on to see another 100000 miles.

I was told the diagnosis was free then I get a phone call telling me they had to take the…read moredriveshaft down because they couldn't figure out the problem and that would cost me $125.00 . Actually cost $139.26 but who who cares . So they took the shaft down and I got a call back from a woman calling herself the manager . She explained to me that they couldn't take the shaft down because the exhaust would have to come down ( not true ) and that would be more money . She then added to it telling me they had to drop the transmission to look at the rear differential that was inside the transmission ( not true ) that's a whole different part and I am sure most of you can guess where the rear differential is . Treat your customers like idiots that will always guarantee return business . Take your cars somewhere else do yourself a favor .

Doug's is THE place to go to get trans work done!!! Fast and…read morefair!!! Brought them a '04 Excursion with 265,000 miles on it,had it back in a little more than a week. I like the fact they rebuild YOUR trans, not like most other places where they "swap" transmission rebuilt by someone else. All the work is done in house!!! Great job by Doug and his team.

My 2011 Chevy Cruze transmission was not shifting properly at 140k miles. I took it to Doug and he…read morewas able to diagnose right away and found some bad sensors. He was able to get the parts immediately and fixed it within a few days. His prices are fair and his work is good. I will continue to take my vehicles to him for any transmission services.

I was driving on NW Hwy and I saw Valvoline workers holding signs that said $19.99 for an oil…read morechange. It was their grand opening special. So I ended up taking 3 vehicles in for service. I was allowed 1 drawing from their fish bowl per vehicle and I won (buy one wiper get one free), (one free tire rotation) and the grand prize (4 free oil changes). They were the nicest people. It was the best day ever. I will be back for sure.

Quick service! Helped with everything from wipers to Oil change. Would recommend the Crystal lake…read moreshop!

There is nothing bad I can say about this team of auto repair experts!…read more Here's what makes them amazing: - Great (and I mean personable, polite, and trustworthy) customer service - Reasonable prices: I researched several local repair shops and all came in $75 - $500 more expensive for the repair I needed - Quick turnaround: This was the only shop in the area that could complete the repair in the same day I brought it in. Other local shops were on a 2-3 day delay. - Honest: They let me know about other repairs that might need attention in the next few months, but didn't press the issue, sharing that there was no need to throw all the repairs down. With all these factors, I'm sorry that I hadn't found them sooner. I guess that they haven't been in this location for very long, so they are still getting their reputation going and building in exposure through word of mouth. Well, let me be one of those people to tell you... stop in, check them out, and make them your regular spot for service. Thank you, SJM!

I crashed my car and chose SJM to repair it. They were very communicative with me on where they…read morewere in the process and what what being done to it. It took about a month in a half To get my car back, to no fault of theirs. When my rental my insurance covered tan out and they needed to keep my car longer to finish the repairs, they paid for an additional rental with no cost to me. After I picked up my car when it was finished, my bumper had an issue and I went back and they were more than happy to fix it again. The quality of work was great too. I'd recommend them to anyone for body work.

I reached out to Under The Hood for brakes and sn oil change and they're responsive timely and they…read moredo great work, it was efficient i could leave it overnight for repairs, it was long over priced and I felt like I got bang for my buck.

From the owner: Here at Under The Hood Automotive we take pride in every job that we do, no matter the size or…read morecomplexity. From oil changes, to engine repair, you can count on us at Under The Hood Automotive to get your vehicle up and running as it should, and a smile on your face when you leave! We offer free full vehicle inspections and estimates so you know what needs to get services right away, or what could wait a few thousand miles!

Had some work done to my van here and it was great service , the owner has a lot of knowledge he…read moredid a free inspection for me just to make sure my car was running great before the winter ! Will definitely be coming back regularly for my oil changes and other maintenance work .

From the owner: Services: Fabricate, Exhaust Repair, Custom Exhausts,…read moreEmissions Testing, Exhaust Systems, Strut Repair, Shocks Repair, Inspections, Oil Changes, Brakes, Tune-Ups, Maintenance, Safety Inspections, Muffler Repair, Catalytic Converters, Suspensions. Brands: MOOG Parts, Walker Exhaust Systems, MagnaFlow, Flowmaster, Valvoline. History: Medina Mufflers is your premier destination for all things auto repair in Crystal Lake, IL, and the surrounding areas. Founded with a commitment to excellence, our team specializes in providing expert auto and muffler repairs, oil changes, brake services, tune-ups, inspections, and more. With a dedication to quality work and outstanding customer service, we ensure that your vehicle receives the care and attention it deserves. Trust Medina Mufflers for all your automotive needs. Contact us today!

It's fine, but the lack of weekend service hours and no loaner cars is a bummer. Plus I feel like…read morethey suggest optional service repairs I don't REALLY desperately need done. The 15% off on service from Costco keeps me loyal, though.

I'm honestly getting sick and tired of companies charging a 3% surcharge for purchases made with a…read morecredit card... especially when they suggest that I can "save 3%" by using a debit card. I've been a customer here for almost a decade, but I am FIRMLY committed to no longer doing business with anywhere that charges this 3% fee instead of simply including it in their prices. Also, the 3% surcharge is not mentioned anywhere on the written estimate I was given, and wasn't point out until after the work was done and I was about to pay. Then, after I indicated that I wasn't happy, I was told by the guys working the desk that EVERY shop in the area is doing this. So I decided to call, and after 5 shops that are all within 1 mile of this shop, literally NONE of them are doing this. Don't get me wrong. I like the guys at Douglas. But Even more than that, I really don't like being lied to. I won't be going back.

DO NOT COME HERE! They are dishonest, refuse to accept fault after they break things while working…read moreon a car. My car has been at that shop for almost three months. We are furious with the service here. The lack of communication is just disrespectful. They will over charge you and use crappy parts. My car ran before I took it here now it can't even drive and they only made it unsafe for the road. They installed a radiator and broke the fan. Disconnected the PCV valve which caused the car not to be able to even run. Make claims about other shops being really bad and dishonest. Update: We got the car back with scratches on the driver door and back end and missing a bolt from the air box. I REPEAT NEVER BRING YOUR CAR HERE!!!

Updating from 3 years ago, as we continue to be customers. I have a very high mileage vehicle…read morethat's likely nearing the end of its time, and CARSS has been wonderful in proactively anticipating issues but not pushing for unnecessary services. They've stood behind their work when I had a defective part, fitting me in and replacing it for free. I'm still incredibly happy with them and highly recommend!