DO NOT COME HERE! They are dishonest, refuse to accept fault after they break things while working…read moreon a car. My car has been at that shop for almost three months. We are furious with the service here. The lack of communication is just disrespectful. They will over charge you and use crappy parts. My car ran before I took it here now it can't even drive and they only made it unsafe for the road. They installed a radiator and broke the fan. Disconnected the PCV valve which caused the car not to be able to even run. Make claims about other shops being really bad and dishonest. Update: We got the car back with scratches on the driver door and back end and missing a bolt from the air box. I REPEAT NEVER BRING YOUR CAR HERE!!!

Updating from 3 years ago, as we continue to be customers. I have a very high mileage vehicle…read morethat's likely nearing the end of its time, and CARSS has been wonderful in proactively anticipating issues but not pushing for unnecessary services. They've stood behind their work when I had a defective part, fitting me in and replacing it for free. I'm still incredibly happy with them and highly recommend!

I had a situation where another auto shop quoted me a very large repair bill, so I decided to get a…read moresecond opinion at Jax. They were able to correctly diagnose the real issue, and the repair ended up costing much less. I also had another vehicle with a squeak that several other shops couldn't figure out. Jax diagnosed it correctly on the first try. I'd definitely recommend giving Jax a chance and earning your business.

Great , everyone's knowledgeable and friendly. Great price . Kept you informed on what needed to be…read moredone .

Friendly, honestly answered questions and explained details. Pricing is good and fair. Quality…read moreworks performed well and within estimated time frame. No issue using coupons available at their web site. Trustworthy. Glad to find this gem!

Love this honest business of hard working people! Highly recommended car shop! Easy to talk to…read moreabout concerns and cost. My opinion is that this shop is money well spent. Quality service!

Brought vehicle for diagnosis. Air conditioning stopped working. 2020 Subaru Forester…read more Paul was very friendly when we dropped vehicle off. He calls the next day to lie to my face and tell me that it is the blower motor(which was incorrect) that because it is a newer vehicle I could not get an "aftermarket" part. This was most likely done because I was a woman. Paul didn't realize I was raised by my dad who is a mechanic. So I finished the call with Paul playing the "damsel in distress" begging him to save me. I then hung up the phone and called autozone. When Autozone confirmed they had the aftermarket part in hand for 50% less than Paul wanted to charge me, I called Paul back Initially, Paul ate crow and agreed to install the part I purchased. But of course wouldn't guarantee the work. I said, It is a simple install. The part has a lifetime warranty its fine. So I dropped off the part. Paul of course was nowhere to be seen. The mechanic grabbed the part and walked away. Paul was quick to call me up as soon as I turned out of the parking lot to tell me the part was wrong. I told him I would be picking my car up. I walked in, they had supposedly my blower motor(from my vehicle) on the counter next to the one I purchased, however, it had an extra piece protruding from it to make it look different. I told them to give me my car and it escalated into a screaming match. They were going to charge me 149 to diagnose after giving me a 488 total charge which included parts, labor and diagnostics. Luckily Paul's temper got the better of him(he didn't like being called out for his lack of integrity). He said he didn't want my money and I waited in the parking lot for over 30 minutes while they"put my car back together" Hey Paul, it wasn't the blower motor you moron! Don't assume every woman who walks in the door knows nothing about cars. Integrity goes a long way in life Paul. Chalk it up to a lesson learned and do better next time! Be blessed!

14 years of outstanding service over three cars. I cannot say enough about their professional and…read morepersonal service.

We always trust them with our cars. Very reasonable and reliable…read more They accommodate you when you need help with your car

I reached out about a simple alignment to a few places around town. Some people were over charging…read moreand others said they could not accommodate me. Not only did the guys over at Mastertec give me a very fair deal on an alignment but they were responsive and quick. They also seemed to care about the work and my car which is hard to find now. They really stood out and I will be taking all of the family cars here from now on.

I found myself in their parking lot early A.M (car just died) anyhoo as I am in tears the manager…read morepulled in. He immediately approached me to make sure I was ok. I told him what happened and I couldn't help but cry because this was during Covid I was pretty much homeless with my husband living at the Drake Motel and had no income. (I was on a job hunt and my husband's disabled) I got the call saying it is my alternator but ALSO was given the best news I could have that not only touched my heart but helped me remember..."There ARE kind people out there still." Their own employee Carlos along with Mike I believe paid for the alternator and the labor with the money in their own pockets!!! You want your auto fixed by Mechanics go elsewhere however if you want your car fixed by not only great mechanics but mechanics and a business that has HEART Come to Northtown Auto Thank you SO MUCH!!!!

I am actually a heavy equipment mechanic but prefer to not work on cars after doing similar work…read moreall day. I totally trust these guys and have been taking all my cars here for years and honestly never felt they try to take advantage of me. If I did I would remove my car and leave a poor review. They may be a little more expensive than some but I think you pay for what you get. In my industry we have a sign in out office that reads fast, cheap or good... pick two because you can't get all three. I have tried another shop in McHenry a few years ago that a friend recommended. The car was there for 3 days and I called because I hadn't heard anything. They stated that they were going to look at it the next day ( 4 working days later). I picked it up and brought it to North Town and was driving it two days later. I really have never had a bad experience here and do trust them.

I've had multiple repairs and services, at Crystal Lake Brake & Auto over the past two…read moreyears--alternator replacement, engine rockers replacement, transmission work. Their prices are fair. They have fit me into their busy schedule when I have had emergencies. They've answered my questions on the phone and given me sound advice. I even recently asked them to inspect my car and let me know anything that could possibly need to be done, and they didn't add anything to the list. I travel hundreds of miles in order to come back to this shop for repair.

Armondo is the best! Fair prices and great service! I have had big repairs done here and never had…read moreany issues

What a rip off!!! a few months ago i brought in my Impala to find out i needed a new water pump…read more Paid over $1000.00 for the repair, noticed a big charge on the invoice for a new oil cap and oil in the car. When i ask about the charge I find out Mark forgot to put the oil cap back on and oil in the car when he did the oil change previous. So i paid money for them to correct their mistake. My son brought his truck in last week because the front when was smoking. He was told the calipers are sticking and need to be replaced. $500.00 15 minutes down the road, both front wheel are smoking bad! Takes it back in just to hear "I guess we could've checked the hose" then they charge him $265.00 for the hose repair. Wasted $500.00 on calipers not needed! They've gone down hill with there repairs and service. DO NOT TRUST THEM WITH YOUR VEHICLE

Recently I had taken my 2016 Chevy Silverado with 34k miles to a dealership for an oil change and…read morewithin an hour they called me about $750 of repairs my truck needed. I declined the repairs knowing something wasn't right. Next day at the barber shop in Woodstock I asked if they knew or could recommend an honest good mechanic. I was told DeCraene's. I called them the same day and Mark told me to bring my truck over the next day and they did a complete inspection and found nothing wrong which I was not surprised, but yet I always try to play to the side of caution. I was very impressed by Mark and certainly he has a new customer from here on out. Mark is very knowledgeable and easy to deal with.