it was a goood Experience here I feel safe and confortable in this aparment. thanks to lily, tesss and Ama

I felt connected to my new home community at Estates at New Albany, OH from the moment I pulled up into the Street. Greeted by the welcoming scenery and utmost glee from the staff members. And oh! Lily, an absolute delight. She went above and beyond to ensure my experience was memorable. Love love love her. read more

Apartments are outdated but after "amenities" charge you pay $2700 a month. The pool is often closed. Hopefully you don't need maintenance because it takes 3-5 days. We had to be in a hotel for 3 days because of air being out as well of several other problems that haven't been tended to. Moved from out of state so had to pick an apartment quick or we would have shopped around and definitely went somewhere else. Staff are not very understanding just want money. Husband has a preferred job which we were relocated to here and now that we're being relocated again they want us to buy out the lease. read more

I have lived here for about 5 days now and I must say after reading the comments, I would argue there has been a drastic improvement to the property. Before my arrival, I was moving from out of state and my movers were VERY delayed so I was unable to meed the leasing agents prior to my arrival. They worked with me to problem solve and ensured that although the office would be closed, I would be able to access my apartment with no problem. This was very helpful as I arrived to the property around midnight/1am. When I arrived, there seemed to be a mix-up with the apartment I was intially assigned to and the one I arrived in. I sent them an email at 2am, and the next morning around 8am (the office opens at 11am for context), I recieved an email response with a profuse apologies from the property manager followed by a rectification of the mix-up within the hour. I can not stress enough how QUICKLY the office staff responded and rectified the issue. I then did a walk-through of the new apartment with the property manager and leasing agent and was much happier at the new apartment. This apartment had its share of problems (I presume because of the mix up it was not totally move-in ready) but again, after expressing concerns this time with maintenance issues, problems were rectified in 24 hours. Although I am new to the property, I must say the staff is and continued to be exceptional. I have not had an issue that was not resolved in record speed. They continue to make me feel like a priority regardless of how minute the issue I express might be. They continue to be warm, professional, and major advocates for the residents. It is apparent that they value residential experiences. All this to say, without the quality of the staff, the rating of the apartment quality would be lower, but truly - there is nothing that they don't try to fix as long as you bring it to their attention and again, in RECORD SPEED. Specifically, Carrie (property manager) is a ROCKSTAR. I wish the property had 30 of her! Her efficiency and care is unmatched. Immidiately following her is Amanda (leasing agent), who is beyond genuine and personable everytime I have interacted with her. Their team dynamic is one that should be studied and replicated across properties. Thank you two for your amazing service. PS - I have never been asked to write a review of their service which I thought was different from my other experiences with leasing agents/property managers. I just wanted to write this to highlight my personaly experince which has been positive overall. read more

Moved in September (been living here for about 2 months). 1 bed room. Con's: BLUF (bottom line up front): *Potential health hazard with painted dishwasher racks - slowly is getting resolved after two months - will rant more at the end of this review. (apartment complex's doing the cliche "fix" with painting any issue and thinking that makes it look "better"). *Maintenance request response times are not great. *must have spectrum internet & cable (non negotiable - flat rate $115 a month - I've heard other complex's do this - "bundle" deal, but I think it sucks since I know I can find an affordable rate elsewhere). Pro's: BLUF: Location & middle of the road in apartment price for how much space you get. *location: close to my work, gym, restaurants, and most of all: feels like a safe neighborhood because there are all ages that live here. *Space: living room is the biggest I saw for the price compared to LC New Albany & the Gardens (2 other complex's I looked at). Could be a con: expensive if you have a pet here ($700 nonrefundable pet fee) but not a terrible deal as long as they keep their word and don't rip me off leaving the apartment (will update what happens after that). The dishwasher saga: Below are the email correspondence. If you don't wanna spend the time reading them; BLUF: sometimes being polite and nice doesn't work til you tell them they need to do their job and provide the service you pay for. I'm renting because I do not have the flexibility to pay for every appliance that has issues & the expectation when moving in is to have things that work and are safe to use. Dishwasher washer racks are not supposed to peel (pictured below). What I think happened is the racks were looking gross, but they were too lazy to buy new ones // they wanted a quick fix so they spray painted it and said it was good to go. I have paint chips as proof if they ever come back and want to get them tested - after speaking to people smarter than I, there aren't products out there where small paint chips are edible for consumption. I ran the dishwasher 4 times and every time small white speckles appeared on the glass and then it was annoying to scrub off. (This isn't my first time using a dishwasher, I've had them growing up so I'm not dumb enough to know that it's normal to have speckles attach to your dishes). At this point I wish they didn't have a dishwasher and could use cupboard space. (They're now in the process of buying me new ones so hopefully it comes before I move out lol). But truly, this is a decent place to live, just their service kinda sucks and I'm excited to buy a condo in the future so that I can take responsibility and not rely on mediocre service to fix simple problems. read more

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We moved from here several months ago. I would not recommend this place. The office people are nice enough but they don't take care of issues here. In the beginning we had a issue with pests, rude neighbors & things in the apartment. Most were fixed. They overcharged when we moved out for cleaning things, it's ok. It's in a great location but this place is too pricey for the problems they have. Way too many teens that don't take care of the property. The trash area & bulk area is always a hot mess. They have the audacity to charge the residents for trash removal. Making you get cable. Planning on increasing the rent. Then they put you in this goofy RBS thing & they try to explain why you are paying what your paying twice. Renting is a huge scam. Beware of things appearing nice but turns out to be garbage! I deleted most of my pictures but I found one of the trash area we pay for turn to pick up... On top of my complaint they had the nerve to send an $8 check from my deposit talking about painting & cleaning!! Right, you guys apparently paint & new carpet each time someone moves...I'm just disgusting with this shady place!!! read more

Estates at New Albany Apartments & Townhomes - Trash - Apartments Near Me - New Albany, Ohio

They are absolutely so helpful and always super responsive! They also have no restrictions on doc breeds or sizes which is amazing and so hard to find in Columbus! read more

They refuse to do any maintenance. Requests are completely ignored. My daughter & her family have lived there for 2 months & are ready to move. More than Half the windows don't open or close. The smoke detector had to be broken because they refused to fix it & they couldn't stand the constant beeping. The garage door has been broken since they moved in. They've had to chase people out of the garages. I assume that's not a problem because management has functioning windows, garage doors & don't have to live with the beeping. The apartment was dirty when they moved in. Half the blinds are broken. Air conditioning doesn't work because the filter has never been changed & of course, they refuse to change it. Complex has trash everywhere because apparently there are no grounds people & management has no pride. They should be ashamed, but apparently have no shame. read more

We decided not to rent, but will give our experience based on the tour. Leasing Office person felt pushy and fake. Called my phone multiple times asking if we made a decision. The complex itself looks nice and new. However, the apartment we toured looked outdated. We read a lot of reviews of complex having lots of children playing in the parking lot and damaging vehicles + trash collections issues, that plus pushy leasing office, and VERY pricy rental application was enough for us to look somewhere else. read more

My family and I had to live in this horrible apartment for two years. I wish I could give it minus one star, even 1 star out of necessity would show that some things are acceptable here. They use aggressive marketing tactics. The house was infested with bugs, and no one took care of it for five months. When I raised the issues many times, they kicked me out of their office. No matter how many emails and texts you send, they only respond when they feel like it, which is not often. when you report something that needs to be fixed and you want it fixed, they come late, once they come after 1.5 months It seems crazy to pay that much for a house of this quality. If you have to live in this area, keep in mind that there are other apartment complexes to consider read more

We moved in two full weeks ago and this has been a horrible, near-criminal experience. RUN RUN RUN AWAY as far and as fast as you can. Never mind the bait & switch in terms of units, showing us a property with a fenced-in yard (as we had expressed to the staff that we were prioritizing green space and a yard for our dog) as well as a fireplace but instead getting a property with neither. The unit was disgusting and had very clearly NOT been cleaned or had a single person walk through. The unit had: human waste in a toilet that had been sitting unflushed for so long it stained the bowl (fun!), blood on blinds, the entire property was covered in a layer of dust, grime (see below for example of what it looked like vs. what I cleaned on left), and all the walls/windows had a layer of brown residue that appeared. We had to buy over $100 of cleaning supplies and over 3 bags of trash JUST to make the property clean enough to live in. The vinyl flooring was violently peeling up in multiple bathrooms and they still have not fixed / replaced it so subflooring is showing through. The unit smelled HORRIBLE - like someone had been smoking inside for 10+ years, which of course management claimed they didn't notice. Very few of our appliances work (despite the staff assuring us that they had tested everything). The dishwasher/kitchen sink are too clogged to use/back-up immediately as we tried to run the dishwasher the first time. The bathroom sinks are all leaking - fixtures do not even fit & were so shoddily installed. Our clothes dryer doesn't even work - one maintenance team member indicated we would likely need a new machine, until his boss came over and decided that decent living conditions weren't worth the $ for the company. We've been in the leasing office nearly every day for the last 2+ weeks and we still cannot use appliances. There's been no sense of urgency or even sympathy for A SINGLE PERSON in that leasing office. Overall, if you're looking to pay over $2 GRAND for a "luxury apartment" that barely has running water & criminal landlords, would highly recommend!!! read more

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I moved into the Estates at New Albany back in May of 2023 and just moved out May of 2024. I was in a pinch due to living in an unsafe apartment, so signed this lease pretty quickly when I actually should've looked around and found somewhere else. First, leasing office staff pushes a really hard sales tactic. Right after my tour, she immediately pulled out a lease and had me sign. Like I said, I was in a pinch and just needed a place to go. When I moved in, I paid a $200 deposit AND $1,000 for "pent rent deposit" which I was told by two different people that this goes towards changing carpet when I moved out, which *shocker*, it doesn't and they charged me $1,650 for carpet when I moved out in a small 800 sqf apartment. You get internet thought the apartment which is $130 a month, can't opt out, even though you can get internet cheaper on your own. Like $90 a month for TRASH, which half of that goes towards valet trash when half of the time I was taking it to the trash myself and 90% of the time the trash compactors were overflowing all OVER the place. Nobody in the office takes any accountability. They send out these "newsletters" reminding residents of the policies like kids not playing in the streets, no trash out before 6am of valet trash days, or no parking in front of the garage, but will never go out and actually do something about it. So if you want kids hitting your car with soccer balls or you want to come home and see raccoons outside your apartment because your neighbors put out 5 bags of trash a day before trash day, don't lease here!! Leasing staff don't care about YOU. All they care about is making a profit. Don't believe any review over a 1-2 star with this place. I wish I could go back never sign that lease. read more

I would give a zero rating if I could. I was on a time crunch to find a place with new Albany schools for my children and the staff seemed really nice and attentive. I went to look at the place I was renting and noticed that there was a lot of work that needed to be done and was assured that it would all be completed before move in. The day of move in, nothing was done and everything was still filthy. My carpets downstairs were disgusting and had two big black spots and one of the rooms upstairs smelled like urine. There was also a missing doorbell and one of the mirrors upstairs look like someone burned it. It took a whole week for them to come clean the carpets( when they should have just replaced it) and that was after I had to act a fool in the office. They kept telling me someone would come on a certain day and no one showed would show up. One of the employees (Kat) told me that they weren't going to drop what they were doing to fix the issue even though it should have been completed prior to my move in. I haven't even been here a month yet and there are so many issues on top of the ones I brought to their attention already. Two of the three toilets keep clogging. We can't use one of the showers because we can't turn it on. The knob is stuck. There is a leak under the sink and a leak in the refrigerator. I'm still finding grime and crud everywhere and I have bleached this house from top to bottom! There are these little silver bugs that I keep finding and one fell on me while I was in my bed last week! I went into my bathroom and there were 3 more in the light fixture. To put the icing on the cake.... All of the fire alarms keep beeping and I have high ceilings... I went to ask them to change the battery and they handed the battery to my daughter and told us that no one would be over any time soon. How in the hell am I supposed to get up there?!?! I have called and emailed the company and no one responds. Don't move here. I'm going to do my time and then I'm out. I'm also filing a complaint with the bbb AND contacting the news. No one should have to go through this and pay this much money. read more

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Starting in May of 2024 I reported the AC malfunctioning to the property manager. Over the course of 5 months and multiple work orders my AC's compressor was finally replaced. They have insisted that the "AC Unit" was replaced. Please see the photographic evidence that proves otherwise. In addition to the AC malfunction my power bill has drastically increased over the course of the 5 months by over 100%. The extent of these issues did not only affect me but also my 2 1 year old twins who are currently teething. I was unable to maintain my child's temperature because the house was over 80 degrees resulting in a visit to the emergency room. Due to the negligence of the property manager to fulfill their obligations to provide adequate air conditioning as stated in the lease I am now forced to leave a negative review as they also will not offer any financial compensation for their actions or lack there of. read more

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Run don't walk run as fast as you can do not rent from the Conner group. They will nickel dime you to death and they have horrible customer service. I was told I did not have to pay any of my deposit back and they were nice enough. This is what they were nice enough to charge me. They charge you $200 to clean carpet, which is where in tear I would rather live in the ghetto on the west side of Columbus in rent from the Conner group again. read more

Estates at New Albany Apartments & Townhomes - Apartments Near Me - New Albany, Ohio

VERY aggressive sales staff. They only know the hard sell. They will pressure and pressure you, saying whatever they want to get you to sign. "Last one left, sign today, and only today to get special pricing, quick, hurry! Well, I don't know, I've got 3 people REALLY interested in this, you better sign right now and give us a $400 reservation fee up front if you want this place, its in SUPER high demand." Check out their reviews on google! Check out the huge influxes of thoughtless 5 star reviews, similar in length, with very little detail, from accounts with no profile pictures that bury every negative review. Check out how many are like "oh we just moved here 5 stars" The apartment buildings are decent enough. Very few amenities though. Every interaction I've had with the staff has left me feeling taken advantage of and scummy. Every concern I've brought up has been entirely ignored. Literally no response, ghosted. Price is exorbitant. I'm paying $1700 per month for a one bedroom apartment, internet, water, and trash. I can get a townhome for that elsewhere. I talk to some of my neighbors and people in the dog park. Everyone is having similar experiences. I've not met one person here who is happy and planning to renew their lease. A lot are new immigrants to the united states and it sounds like you're even more aggressive with them than me. The sales staff knows they can get away with more because of they're unfamiliar with housing laws in the US. One guy said you called him at work saying there was an urgent matter and when he showed up to the office you tried to hard sell him into renewing and said if he didn't sign TODAY his rent would increase by $300. What the hell is wrong with you people? read more

The apartments are cute and the location is great. Maintenance is also very friendly. The trash policy is silly though. It's $90/month and it is not optional. I take my trash to the dumpster every time, so I'm paying $90 for nothing. They just made it worse by adding a policy that charges you $100 if you 1. leave your trash can outside the door without the bag in it, 2. leave your trash can (bag or not) outside after 9 am EST or 3. leave the trash bag out without the can. They also threatened the take the provided trash can back if you break the rules. When I mentioned I was looking to buy a house they said, 'You don't want to do that' and asked me if I knew what the market was like right now. I came from a mortgage company, but even if I hadn't that's not the approach. Excited to get out of here! It's unfortunate they aren't more accommodating because the apartments themselves are great. They should really put more time into trying to make the experience better for the residents. read more

I am writing this review to share my experience with this complex and their unethical business practices. I had to relocate for work and attempted to speak with them 4 months prior to the end of my lease and the start of the "new lease". I wanted to discuss a way to work together and no answer to any of my emails or phone calls. I decided to go to the office to talk to them and the manager was unprofessional, disrespectful, very defensive and argumentative. I attempted to explain why I needed to move and she did not want to hear me out. The reason for my relocation was work related and out of my control. I had no option but to send them a 90 days notice via certified mail and moved out 50 days prior to the end of the lease and paid my rent. I was confident that they would be able to rent the Appartment Easily if in fact they only had "one" Appartment left as advertised on their website. Off course everything is a mirage with this company. Fast forward 5 months after I moved I received a bill for almost $4000 for skipping out on rent without notice and repairs ??? I gave them 90 days notice via certified mail. I will let you judge by the pictures of the filth in the Appartment when I moved in And the pictures when I moved out. I believe that they did not put the the apartment in the market when I gave them my notice. This is new Albany schools (which is the only reason people live there) and it was end of May. How can you not rent 1 or 2 Apartments out of hundreds in 90 days ? Either they choose not to rent them, are incompetent or both. Also be aware if they call you for walk through it is a set up to have you renew a lease 5 months prior to the end of your current lease and threatened to increase the rent by 300/500 if you don't sign it right then. read more

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Zero star is what is needed. Horrible , horrible management - no service requests are taken care of. No matter online requests or personal or calls - they do not attend. All girls say is we will call back when we want to talk to the manager, but no return call. If one complaint , its okay but there a are so many, appliances do not work, roaches everywhere - list never ends - just waiting to end the lease and get out. Please do not move in here atleast till the management is changed. All they want is money, no concern for the tenants. read more

The "estates" at new Albany "luxury apartments" is the biggest laugh you'll get after living here for a year. Constant screaming children in the streets, maintenance problems monthly, and a slow increase in your utilities bill over the time you live here will make you realize what a mistake it was. A strong reason we chose this place was because it's "pet friendly". Weeks after we moved in we got a scathing note taped to our door about our dog, saying if we didn't fix his barking "they would". Our dog was adjusting to the move and we considered this threat serious. Made a police report, but the Estates didn't seem to care. Just today a huge chunk of concrete was sticking out at the bottom of the stairs my 12 year old dog with cataracts could easily have hurt himself on. Moreover, the people living under us consistently let their dog outside without a leash, causing it to come up and be aggressive with our LEASHED dog multiple times. We let the Estates know and they sent out a letter about cleaning up your dog poop, which they never have bags stocked for anyways. There have also been past reports of people putting out cayenne pepper with the intention of harming dogs. All in all, the Estates are insanely overpriced compared to the reality of the POS apartment you're living in. They never tell you that an additional $32 platform/app fee is added to monthly rent when you pay. Recently we had a huge water break that flooded our downstairs apartment and affected our water pressure. Plastic "wooden" floors come up at all corners. Windows never opened or were never fixed. While this place may look like luxury at a glance with the pool, gym, pretty lake, and walking paths, this place is very frustrating to live in and I am so done after a year's lease. Consider how often you will use these overpriced facilities before moving to the Estates. I do not recommend living here. read more

ZERO STAR RATING IS WHAT THIS PLACE DESERVES!!!! Where do I begin? DO NOT MOVE HERE!!!!! We moved to this horrible apartment complex in June 2022 and that was the biggest mistake we EVER made!!!! The day we moved in it was 100 degrees outside and our AC didn't work. After hours of moving in and sweating profusely, I called AEP to make sure the service transferred, and it had. I spoke with 2 agents in the rental office before finding out that they failed to tell me the flipped the fuse for the AC so that they wouldn't be charged until we moved in. They had to literally kick the previous tenants out. Instead of doing this when their lease was up a week before we moved in, they waited until the day before we moved in. There were still clothes in the dryer from the previous tenant, dishes in the dishwasher from the previous tenant, the apartment clearly HAD NOT BEEN CLEANED AT ALL!! The window sills were disgusting, base boards disgusting, there was a 2" hairball between the back of the toilet and the wall, the floor & wall behind the bathroom door upstairs was beyond disgusting, brown stuff dripping down the wall in the 1/2 bath, broken blinds, toilet paper holder in 1/2 bath broken and hanging on the wall, the carpet in the master closet smells like cat pee, the shelves on the inside of the refrigerator were missing, we weren't told about valet trash until at least a week after we moved in. Had no idea where to take our trash or what to do with it, couldn't find our mailbox, we weren't given front door keys (only back door keys were given to us. After trying to reach management for a couple months and getting nowhere, I sent a very lengthy email (with pictures attached) to The Connor Group and NEVER GOT A REPLY!!!!! Never ever did the maintenance people come fix any issues in a timely manner. Sometimes never fixed what we requested to be fixed. Management rarely ever returned my calls. I literally called several times a week and left messages for management and they rarely called back. None of the issues we had when we moved in that I mentioned were cared for until literally 9 months into our lease!!!!! We moved out a week before our lease expired in June. It's mid October and we literally JUST got our deposit back!!! To say that I completely HATE THIS PROPERTY, MANAGEMENT and THE CONNOR GROUP IS AN UNDERSTATEMENT!!!!!!! read more

Don't even look at any review with more than 1 star! I have lived here for 3 years and the bad outweighs the good!!!! First off the management is unprofessional, disorganized, and dishonest. Their "maintenance team" A JOKE. Only good person they have is our trash guy!! I could write a booked about the things I've dealt with only in the last year and you'd be disgusted! Not only are they not worth the rent, you'll have to beg for anything to be fixed, and you'll wait until they are ready to get to it. Pool? 9/10 you'll get a good few weeks then it's dirty for the rest of summer. My garage has been broken for 2 years. My car has been stolen once and broken into multiple times, you'd think they'd care? Again JOKE. Over the summer our compactor was overflowing so bad we had to driver around it but don't you dare put your trash out on a non trash day even though it's 70 extra dollars a month! They were piling it up behind garages! My air conditioner froze and I had to complain 3 times for about two weeks until they finally realized it was ice. And then tonight, I got the manger and leasing agent calling me disgusting on my ring camera and how they can't wait until I move! But yet, won't let me out of my lease 1 month early, even with a 60 day notice! You're only getting a good school district and nice area but your actual home is below average!!! read more

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Sam came and worked on tab, went extra mile to check socket out let with excellent attitude. I am great full of of his work!!

They delete bad reviews and comments, this place has a roach problem, at least to the new unit i just moved in a couple of months ago, I've called them and went to ask for help, they pretty much laugh at your face, very disrespectful staff when you ask for help read more

Estates at New Albany Apartments & Townhomes - Roaches - Apartments Near Me - New Albany, Ohio

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I've been here about a month, and totally regret moving here. During the walk through, the leasing agent pointed out that the flooring was coming up and the hose in the sink was broken. She said she would file a service request to have it fixed but never did, even when I followed up with her about a few days later. The drain in the shower is now clogged (I tried to fix it but wasn't able to). I called again to have it added to the original request but it sounded like the person who answered just created a new request all together. They make you do trash valet (there's a monthly fee & you can't opt out). I asked if there was an issue leaving boxes out, because I knew I was going to have a ton from the move. She said it was absolutely no problem and they would be taken with the rest of the trash, but they never are. I ended up having to call the office twice to take the boxes and was assured it would be taken care of. I ended up finding a dumpster back here & drove most of the boxes to it myself after 4 days. They eventually came to take the TV box after I called the 2nd time because it wouldn't fit in my car. Normally I wouldn't make such a big deal, but I'm a single female living alone. It was obvious I just moved in and it was a safety issue. They are supposed to pick up the trash on Monday, Wednesday, and Friday but don't always do it (our trash just sat here for the last 5 days and was just picked up today). The office said the dumpsters were full & the city hadn't come to empty them but not sure if that is true or not. It's just really gross and unsightly to have trash bags all over the place as not everyone puts them in a trashcan. I'm honestly waiting for an issue with mice because of it. This apartment is mediocre at best, there is nothing "luxury" about it. I have photos, videos, and a detailed list of all the issues here so far just to cover myself for when I move out. There's a ton of apartments in this area so if you need this neighborhood for the schools, please check everywhere else first. I would honestly only use this place as a last resort. The people in the office are nice enough, but lie to your face when you ask them a direct question. As much as moving sucks, I cannot wait to leave this place. read more

Hmmmm...I'm surprised by the negative reviews. We moved here in July of this year and we are very happy here. Our apartment faces the woods and there is a lovely path that runs along the back of the property which has a nice wooden deck by the lake and a gazebo to sit and chill and have coffee or lunch. I've had a few maintenance requests that I submitted through the app that were taken care of in reasonable time if not sooner. The girl Erica who helped me get this apartment from another state site unseen was amazing. She has since moved to another location but had it not been for her this move would had been very difficult for me. She went over and above for me. As for lots of kids, yes there are. And four of them are mine. Lol. It's new Albany school district which is one of the best and this place is zoned for it and the only complex with three bedrooms so there you go. This place is great for families. I can't vouch for any other stage of life but we love it here. My kids love it here. I will say that the landscaping does need some serious work. Other than that, we love it!! Oh! And our place isn't a new Reno and we still enjoy it! Granted would love a newly renovated one but the timing wasn't in the cards for us. And I like our blue painted balcony. I see nothing wrong with the pretty colored balconies. Everyone has their own taste. read more

I would not recommend moving here! They do not do a very cleaning the units before new tenants move in. I pulled a hair out of the tub drain the size of a rodent, the cabinets were extremely dirty on top and the refrigerator and freezer were not cleaned well. The toilets in both bathrooms had leaks that took them weeks to come fix and then they left the trash and old materials in one of the bathrooms. After all of that, they then called me for a "WALK THROUGH" of the unit which turned out to be them bamboozling me into signing a new lease. They never said anything about a lease renewal when they called to set the appointment! On top of that they told me the rent would be increasing $250 which would put my rent for a 2 bedroom apartment at $1599!!! NOT WORTH IT!!!! When I asked if I could have a day to think about it I was told no. I reluctantly signed it and called two days later because it wasn't sitting well with me and they said that there was nothing they could do. I tried reaching out to The Connor Group Corporate office and I never received a return call or reply to any emails I sent. After reviewing the lease and move-out requirements, I sent a certified letter with my intent to move 90-days before the end of my lease and before the "NEW" one should begin. They never called or emailed me saying that the letter would not be honored. Now that I'm ready to move, they are saying that my lease is not up until 2023. This entire experience has been UNPROFESSIONAL and I would not recommend to company to anyone!!! P.S. I'll be checking everyday and if they delete my review I will repost it!!!! read more

We have lived here for about 4 months now, and this is my cursory review. There are good and bad, just with any complex. However, for the area it is in, I expect the quality to be higher. The apartments used to be beautiful. I say used to, because now they are this depressing dark grey, with garish red/blue/green/yellow painted porches. Even the beautiful red brick was painted the dark grey. Honestly, if they were this way when we were looking at apartments, we would never have chosen the Estates. I'm a bit embarrassed to live here now frankly. Before they were cream colored, and looked very classy. Signing up for the apartment was pretty standard, and Kelli made it easy and explained when issues came up. What made it very frustrating was a week or so before we moved in, only because I emailed them my renters insurance, did they inform us of an issue. Now granted, it was a week before moving, and I was fairly frazzled so was a bit grumpy. But the apartment we had originally signed up for with the upgrades, was not the one we were getting. To be fair, they did make that right, and worked with us. The apartment itself is nice. I love the kitchen pantry, and the general size of the kitchen is nice. Enough room that my boyfriend and I can be doing things, and not be on top of each other. The layout is open and the view from the windows is gorgeous. We are facing Blendon Woods, and is a gorgeous view. Even better now that we can finally enjoy our screened in patio. It took several months for it to be rescreened and painted the eye sore red we currently have. I will say the soaker tub is something you really can't find elsewhere, and the walk-in closets are very nice. Maintenance is slow to getting to requests. Don't even bother with the app, that seems to take even longer. Or really, the app in general. You can pay your rent and the First Advantage, but even using a checking account you charged. When we first moved in, the master bathroom sink had part of the trim missing on the side. It was noted in the move in sheet. Fast forward to present, and it has yet to be fixed. Maintenance came out once, measured, and has not returned. Property staff are friendly, if not curt. I'll close this review by saying that the Estates at New Albany does have its perks, but I don't necessarily think they are worth the price. Not now at least. read more

I wish I could give this complex 0 stars. Absolutely horrible property management and even worse staff. When Conor Group purchased this complex from Village Green, Of course they didn't hesitate to raise our rent without upgrading anything or even fixing the problems that are already wrong with our current home that we pay them over $1800 for each month. They force us to pay for trash services we never use, and other things things like the new water fountain and pet park they put in. On top of this, every time I call into the leasing office with a simple question the staff is extremely rude and disconnected. My neighbors tell me they feel like numbers on a spreadsheet rather than tenants and actual people. The maintenance service takes years to respond and are not polite. I am 26 years old and have only lived at two apartment complexes, however there is no doubt this is the worst. I was excited when I found out Conor Group would be taking over our complex after reading they have an A+ Rating and great reviews on BBB, however the work they have done in this complex is horrible. I expected more. This is not a community I will be staying at past my lease and I would not suggest living here to anyone. There are better options down the street. read more

TLDR; excessive move-out charges, multiple lies, many hidden fees and a very poorly maintained apartment complex. Prior to move in we had signed our lease which was only a single page, not even front and back, but after we were already committed to the apartment for the full term of the lease (which has no buy out agreement, might I add) we were presented with a packet of additional addendums which we were forced to agree to because we had already signed the lease. Which even included a limit on what hours of the day we were allowed to use our washer and dryer. They will control you in any way they can possibly think of. There were MULTIPLE hidden fees. And only a couple months into our lease we were forced to give up our high speed internet 1000 which was required for my job and forced into paying for basic internet 100 AND cable for double the price, which eventually was raised even higher. Upon move in we expected our rent to be approximately $1500 but we were paying more than $2000 per month including all the hidden fees. The estates at new Albany is FAR from a "luxury" apartment complex. Upon move in to the apartment there was extreme mold in multiple rooms, including the bathroom and kitchen. I requested maintenance resolve the mold issue in the bathroom on multiple occasions and each time I was told they would "take note of it" instead of actually coming to remove it. Then upon move out I'm being charged for the presence of mold regardless of the fact that it was present before I even moved in. I was told there was no mention of it on my move in inspection sheet, which was a blatant lie because it is clearly stated on it, I have a PDF copy of the original. When I recently asked to be sent a copy of the move in inspection (before I found my personal copy) I was told it would be sent at a later date, it was never sent and I was blamed and asked "why are you calling back 33 days later" because I've been waiting for 33 days to be sent the copy that is clear now was never going to be sent. Obviously. There was frequently broken glass throughout the property, pet waste and litter covering the grounds. The kitchen counters were covered in a sticker type material which was already damaged upon move-in with photo evidence provided to management that they conveniently don't have any longer, so as a result I'm being charged for that as well. When I moved in I was told there were newly installed carpets in the apartment, which is not possible because there were still indents in the carpet from the previous tenants furniture The vinyl flooring used in the kitchen and bathrooms is a cheap product that was poorly installed. It quickly started to uplift as a result of normal use but yet again, I'm the one who reaps the consequences of their choice to use cheap product and their laziness in installation because I'm responsible to pay for its replacement. All together I'm being charged $1,200 in "damages" when in reality I should only responsible e for the damaged carpet, which should be covered by the $700 I paid in "pet fees" but those are just that, fees for the "privilege of having a pet" and are not used to cover any damages. Extremely excessive considering they will still charge you $75 a month in pet rent in addition to the initial pet fees. I was charged a $500 pet fee and monthly pet rent illegally for my emotional support animal. I explained to them she was an ESA prior to move-in and was told they "don't accept emotional support animals" when the acceptance of emotional support animals is not optional and is against the Americans with Disabilities Act and the Fair Housing Act. When I moved out 3 months prior to my lease end and my (ex) partner stayed, I made an attempt to remove the dogs which were no longer living on the property from the lease, they refused to remove them and forced me to continuing paying pet rent for the remainder of the lease for animals that were no longer living on the property. Lastly, you better take advantage of their $75 a month trash service because if you need to take out your own trash you won't even be able to reach the dumpsters as a result of the mounds of trash just left to pile up constantly. I simply cannot stress this enough, there are FAR more valuable places you can choose to live for that amount of money, and they will treat you much better too. Don't pay $2000+ a month to live in a basic apartment like the estates and be treated with extreme disrespect. read more

For full disclosure, I lived here while I worked here as the Assistant Property Manager under the previous management company. I'll try to keep the review more about the property than the work environment. I moved into The Estates in March of 2015. My apartment was very nice, one of the renovated 1 bedrooms. I'm glad I took the first one available because I don't think I would have been happy with one of the non-renovated ones. My biggest complaint about the apartment is that it was not very clean when I moved in. It was "hit" according to Gerard. A cursory cleaning was done but there were a few areas which I had to intensively clean after I moved in. Mainly this was the washer and dryer (which hadn't been cleaned at all), the cabinets and walls in the kitchen which had orange goop all over the bottoms and inside the drawers, and the bathtub which was cracked down the middle, stained, and clogged with long black hair. I was also perplexed as to why there were coconut shells and small vials of cocaine on my balcony when I moved in. Despite all that, it was a nice apartment once I got it cleaned and set up. My only other complaints would be the water billing through AUM which are not individually metered and the noise from Hamilton Road. My bedroom faced Hamilton and every morning I was woken up by the traffic. I'm a heavy sleeper but it is VERY loud. You want to try to find an apartment in the middle. On the east side you have noise and on the other side you have the nature preserve so you'll get weird bugs and snakes. Seriously, there are so many snakes on this property. Crawling across the parking lots and swimming in the pond by the fitness center. This property was long neglected by the property manager of about 15 years. I can say that when Jill took over, I could see that projects were getting completed. I would even consider moving back. Just beware that there are SO MANY kids here because it's New Albany schools. read more

The staff at the Estates are super nice and helpful. I had a problem locating a package that was delivered, Magaret went out of her way for me and kept me up to date every step of the way. Thank you read more

Don't let the word luxury fool you, it's still a dump. The bathroom was so filthy when I moved in, I had to scrub it for half an hour before I could even use it. I had to tighten most of the door knobs because they were ready to fall off. Absolutely no policies are enforced except for late rent. My neighbors next door use the grass area in front of our building as their personal dog park. They don't pick up the poop so we have to live with the smell and the flies. I've sent emails, texts and pictures and nothing has been done. My neighbors upstairs are pounding the floor or dropping weights or doing something that is knocking my pictures over and shaking my dishes and glasses in the cabinets. When the manager wanted to discuss my lease renewal, I said absolutely not. I can't live under these conditions. She assured me that these issues would be taken care of and also that the neighbors upstairs would be moving the next month. So, naive as I am, I signed a second lease. When the neighbors didn't move and no issues were taken care of, I asked to get out of the second lease because it was signed under false pretenses. I was told too bad you're not getting out of it. All the phone conversations were recorded for training purposes, which this manager sorely needs! Don't be fooled by the smiles and promises. It's all bs. Run as fast as you can and find another apartment complex. read more

Very surprised at negative reviews. We have lived here a year now and it has been great. Very clean updated apartments- spacious too. Any maintenance issue I have had gets addressed that day- awesome. Beautiful paths to walk on if you have pets. My dog loves the dog park here also! Feels safe, and everyone is friendly. read more

I didn't even rent here, but I have to share my story of being constantly and relentlessly harassed by the sales manager and sales agent. We went to view the place on September 29th, as well as viewed several other apartments. This was the last place we viewed. The previous leasing offices allowed us to view the unit and ask questions, however at the Estates of New Albany, the Sales Associate walked us through like a robot. She had a very specific dialogue for each room, and wanted specific information concerning where we were putting our furniture, what we thought of very specific small appliances or light bulbs, and random stuff like that. This in itself isn't a negative thing, just that we weren't responsive to this style of selling. The one turn-off was when she asked what we thought of the place at the end of the walkthrough, we told her we liked it. She immediately led into 'Well, let's head back to the leasing office and we can get started on paperwork' without even asking us if we wanted to proceed with renting, or if we had somewhere else we wanted to see, etc. Again, not immediately a turnoff, but a bit too pushy for my liking. To set the stage a bit, I want to iterate that at the beginning of the walkthrough, the sales agent basically interviewed us, asked about specific income information, and asked more intrusive questions than ANY apartment I've rented at previously. We even went to see another apartment by the same rental group (The Connor Group), and that sales agent was extremely kind and pleasant, and didn't interview us. After we headed back to the rental office, she brought out her sales manager who basically hammered us into renting before October 1st to get a 'special deal.' We discussed that didn't have any plan on getting anything that weekend, as we had more places to visit. That didn't stop them from calling me, my wife, emailing me and my wife, and TEXTING me and my wife for 3 STRAIGHT WEEKS after leaving. After the first couple calls, I discussed with them that we'd be holding off until we came back in two weeks to view the rental unit again. That didn't stop them from calling, and texting both my wife and I. My wife was going through surgery and recovery, so I rarely had the opportunity to respond or answer the call. I answered one and told them again we'd be holding off. This again, didn't stop them from calling relentlessly. I ended up blocking numbers on my wife and I's phone, and they changed numbers just to call and harass us again. I'm sure they just used their cell phone or a coworkers cell phone, but the point is that we made it clear we didn't want to be called and they tried circumventing this just to harass us further. I now have FIVE numbers blocked from their relentless harassment. I've filed a complaint with the FTC, as well as with the Connor's group, and I will strongly advise anyone who asks for recommendations to avoid this place. read more

This is a lengthy review but please take the time to read before you think about signing a lease here. The first experience we had with the office staff (which has changed several times from move in to move out) was generally okay except for being very pushy about signing a lease. They also offered to take money off my first month of rent if we left them a 5 star review. This is why when you read the 5 star reviews, the people leaving the review have usually only lived here for 1-2 weeks. The unit we had was one of their "upgraded / updated" models. (This complex was built in 1998-1999.) It should be noted that the windows are original. They condensate horribly and grow mold along with the door to the patio. Most of them barely open / close and usually require a great deal of effort to do so. The cabinets have a cheap coating on them that flakes off and just generally looks very trashy. Appliances are okay. The carpet is really cheap and so are the sheet vinyl floors in the kitchen and bathrooms. Insulation is minimal and you will constantly hear your neighbors (especially if you're on the first floor). The light fixture in our kitchen was full of dead bugs and I would imagine that it still is. Moving outside the apartment, the biggest thing to take into consideration is the fact that you're next to a metro park. The bugs during the spring and summer are no joke. Not to mention that when there are heavy rains, several areas around the complex will flood. The area close to the playground and dog park will turn into a small lake. Parking is unassigned and there are no passes or permits so neighbors will frequently park multiple vehicles (including company / work vehicles) in front of the units so you'll have to park sometimes multiple buildings over. Over Memorial Day weekend 2021, a work truck that had been parked for several days was broken into. The pieces of the smashed window were laying all over the grass and by the main walking path where kids play and people walk their dogs. I called the emergency maintenance line to explain the situation. I was told that it would be dealt with when everyone came back from the holiday weekend. Trash collection is a mess. You are forced to pay $25 a month for valet service that is supposed to come M/W/F. Most times, we were lucky if they came twice and they frequently didn't pick up the day they were supposed to. This led to having to take your trash out yourself which was usually impossible to do because the compactor was literally overflowing and you couldn't get anywhere near it due to the mountain of trash piled around it. You also have no choice but to pay for Spectrum internet and it's $100 a month. Maintenance is hit or miss. They typically default to the cheapest fix possible as opposed to just doing it right. Kids run all over completely unsupervised and frequently play in the road. I have almost run over several of them because they pay no attention. They will also play and scream in the breezeways right outside your door. We had noise issues with the neighbors above us (two different sets of people over the course of our tenancy). The office claims they reached out to get them to be more mindful of having downstairs neighbors but nothing ever came of it. Also, if you do have an issue, they will ALWAYS ask you to call the office and won't answer emails. I tried to email so there would be documentation (which they obviously didn't want a paper trail) and if I ever did actually get an answer, it was to just call the office. More than once when I did call the office after trying to email they lied to me and tried to make an excuse like I know nothing about computers or how email works. Once they have your money, they don't care if you have an issue and are slow to respond if they actually respond at all. We had a neighbor park against a snow bank last winter right in front of my vehicle. If I didn't have 4 wheel drive, I wouldn't have been able to maneuver out of the space to make it to work that morning. After we moved out, we were charged $75 to replace a $25 window screen that we didn't even know was damaged because we never opened the windows (for obvious reasons). They also charged us $75 to clean the fridge, even though we cleaned it AND the stove before turning in the keys. We even pulled them both out and cleaned under / around them. I was most shocked though that after living there for two years and through a pandemic, they were just cleaning the cheap carpet instead of replacing it. So much for being a "luxury" complex. Basically, all you need to know is that they are overpriced and you will be disappointed. Do your research. Check out the other reviews across multiple sites and see what people have to say about the company that manages this complex (Connor Group). There are some real gems on the BBB website. Good luck with your apartment search! read more

Management is terrible here. The water lines in the apartment above my girlfriend burst. "Emergency" maintenance took 4 hours to respond, and then informed me that they would be there in about 90 minutes. Flooding all over the floor and walls. Squishy carpet, etc. I understand, things happen. The managements response is controllable, and they refused to give her a dry place to sleep. Said it was 'livable' in the condition it was. The apartments are grossly overpriced, they nickle and dime you for everything. Then when something happens, you have to deal with the consequences on your own. See (and share) my facebook post: https://www.facebook.com/khume17/posts/1486340491401419?notif_id=1513340721321942&notif_t=like read more

I am giving 4 stars. I started off a little rocky- moving here from another state I looked at model but the one I moved into did not look like the model I thought I was getting. 2 bedroom with loft. A/C leaked on first week staining the ceiling. But- the older gentleman maintenance guy is awesome he even brings doggy snacks for the dog if you have one. He is quick to respond to any maintenance issue. Second complaint was my lease renewal and the promise of upgrades. When the upgrades were done, I got stains on my carpet, a dented washer, holes left in the walls from the upgraded light fixtures and the patch work was horrendous. My toilet leaked for about a month until I notices it warped my new bathroom tile. I was promised new kitchen counter tops but it didn't happen. I paid $200 extra a month for making my place look worse. TP rods that were new fell out of the wall. It was a nightmare. Never had an issue with bugs. Erica was attentive and communication was always welcome. The office staff are excellent. My 3rd year lease was coming up and I was looking at their 2 bedroom option. They allowed me to transfer early to save me money. I absolutely love my new apartment with awesome views of Blendon Woods. Margaret was extremely helpful and also responded to me same day sometimes within minutes of my message. I cannot say enough about Margaret! I also want to thank Dakota for running to my old mailbox for me to grab a package. Neighbors are kind and private. You definitely are paying for the location and this is a prime spot. There are no perfect apartment complexes. The staff here try to fix issues and make it right. I will stay here until I buy a home. read more

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After living 15 years in different apartments I am writing a bad review about one for the first time. Many apartments have issues but these people are topping all of them. This summer was horrible. The new management has increased rents without upgrading anything. So you could be paying same rent for old appliances and cabinets. Mosquitoes were everywhere. Kids playing outside were getting bitten by mosquitoes. They management didn't care. It's not their job. They painted all apartments outside, put a new fountain and did all good look better outside. Inside toilets were leaking and soaking the carpets downstairs in the family room. Water was coming inside the house every time it rains. Snakes were right outside your doorsteps and kids were scared playing outside their homes. Yet none of these things mattered to the management. After complaints they changed the manager but the new one is the same. The only good thing is, it is in the New Albany School district and the management knows this perfectly. And that's their trump card. read more

DO NOT LIVE HERE! The staff is rude, the apartments are shoddy, maintenance takes forever to fix anything, there is trash everywhere, they do not maintain the landscape, and there are car break-ins all the time. Filthy, terrible, disgusting. read more