Everyone from the front desk to nana the hair washer all amazing friendly. I went to Carlos to fix…read moremy hair and he did an amazing job very friendly professional and felt like a million bucks walking out. My hair looks healthier and longer even w a hair cut! The salon is very clean and modern

I had a very disappointing experience at what is considered a high-end salon…read more Before booking my first appointment, I sent photos of my current hair and inspiration pictures to the stylist. I have an AirTouch technique in my hair, and since the salon does not offer AirTouch services, I wanted to confirm in advance that we could achieve a similar look using balayage or highlights. I was assured we could proceed. At the appointment, I waited a bit (which I understand happens in Miami). Once seated, the stylist examined my hair carefully and suggested doing a half head of highlights first to see how my fine, chemically damaged hair would react. I appreciated the caution and explained my previous negative experience with another stylist. When I left the salon, I was happy. The result wasn't identical to my inspiration photos, but I felt good about it. However, after washing my hair once, I noticed obvious orange foil spots and poorly blended areas near my ears. I immediately contacted the salon, and to their credit, they accommodated me the next day for a correction. Unfortunately, the solution offered was to darken my roots to cover the orange spots. This left me questioning why I paid $450 to lighten my roots, only to have them darkened again. Now, just a little over two weeks later, my hair already looks grown out because of the darker roots. For the price point and reputation of this salon, I expected better execution and a longer-lasting result. I truly wanted to love the experience, but overall, I'm very disappointed.

As most women can relate, finding the perfect hairdresser is a must; and not as easy as you think…read more I started coming to this salon 3 years ago (conveniently located in the heart of Miami Lakes) and have always had my hair done by Chelsea. Her work is amazing and her prices are just right. Wether you want to go dark or light, she'll get you just right (yes, that rhymed). I've gone through many hair changes with Chelsea, and she always manages to keep my hair looking healthy. Now about the salon: GORGEOUS! They recently renovated and it is perfection! Very glamorous/luxurious! Great environment, and friendly staff. My forever go-to salon!

Just had my dyed, cut and dried by Chelsea. She did a phenomenal job. My hair is shiny, looks…read morehealthy. She a great stylist and has wonderful social skills. I felt welcomed.

I was really looking forward to my appointment, but unfortunately, my experience was frustrating…read morefrom the start. After booking and paying a deposit, I received a call stating that the time and service was incorrectly scheduled. On top of that, I wasn't even asked about the service I selected (Color Package 4, the highest package) to ensure everything was set up correctly. To make matters worse, while I was initially able to book a later time online, I was then asked to come earlier. This was fine with me, and I was told the technician would stay, and we wouldn't finish until 11 PM. By this point, my hair (or myself) hadn't even been seen yet. I understand that prices can change, but this situation made it hard to enjoy the experience, especially as a busy mom who rarely has time to pamper herself. Additionally, while the website recommends a consultation, the call felt more like reading the rules on the site rather than a personalized conversation, which I did take the time to read as it has taken me some time to try and find a new salon that is closer to my home. Better communication and a more thoughtful approach would have gone a long way. Overall, I hope the business can improve its customer service and communication so clients feel valued before they even arrive.

Jocelyn is a wonderful stylist and very polite…read more Unfortunately I did have to look for a new salon. LMG calls to change my appointments 70-80% of the time. Appointments I make 3-6 months in advance. They request I change my appointment to accommodate other customers. I generally agree to change my appointment. Today I called to change tomorrow's appointment last minute because I was in the ER Sunday and my doctor called to see me tomorrow at 8am. My appointment was at 9am. They wouldn't even offer to give me 15min grace period which is pretty standard. I was charged the cancellation fee. I would be fine with this policy if I did not have to accommodated them by changing my appointments as often as I have over the 3-4 years I have been a customer at LMG. If they require customers to cancel appointments more than 24hrs in advance then they must do the same for customers. If they move customers around to fit it more appointments often then they should allow a one-time courtesy of allowing the customer to change the day before their appointment. I would recommend trying a salon which offers better customer service to long time customers before booking at LMG.

After having a terrible experience with another stylist who completely stood me up, I walked into…read morethis salon, and Ela and Marangely completely saved my day! I honestly don't have enough words to describe their amazing energy and outstanding customer service. From the moment I arrived, they understood my situation, treated me with the utmost care, and explained every single step of the process. They were so supportive and genuinely excited about the final results. I absolutely love how my hair turned out--my curls look beautiful, healthy, and perfectly hydrated. Thank you, Ela and Marangely, for your professionalism and your beautiful vibes. I highly recommend them!

Joli was amazing! She was wonderful with my daughter and did a great job. We asked for layers and…read moreshe checked with often to make sure the length was correct. She was gentle combing out her hair and styling it afterwards. We already booked our next appointment with Joli.

it's a great experience, the attention to detail in a hair cut or style it's above & beyond. I am…read morewalk-in and a visit infrequently yet I'm never turned away and within a very short time I am discussion my cut with a VIP. Thank you.

It's been quite some time since I have visited this salon…read more It was very nice to see familiar faces and they recognized me. Salon is quiet and everyone is smiling and friendly. I was out of there within the hour which was great as I was on my break . Ed and Monica are the same friendly couple and I will be visiting them again in the near future.

The Merrick Park Madison Reed location knocked it out of the park, literally!!! A huge THANK YOU to…read moreall the staff there, especially Indira and Savannah! These 2 ladies helped shape my new view of Madison Reed. They, and the other 2 staff members are exceptional representatives of this brand. Long story short. I went to another location last month, day before my birthday. My experience was not the best from start to finish. I hung in trying to be understanding of being someone's last appointment and they were exhausted and or inexperienced when left alone with multiple clients. Whatever the case, I was left with dark, large dye marks 2 inches from hairline on my forehead and temple, had dye marks on both ears, cheeks, and back of neck. I was told nothing could be done and there was no product there available to try to remove stains left by colorist who had already left. I went home and had to wash face/hair after paying for my blow out. I considered canceling the membership I just signed up for because now I was leaving on a birthday trip not like I payed to look for the celebration. Hesitant, I made another appointment, but, this time at Merrick Park location. Both Indira and Savannah listened to my past experience and went above and beyond to rectify it. I am so grateful to them both for their professionalism, expertise, and kindness. I am more than satisfied with the color, the styling. I recommend THIS Madison Reed location!!!!

I had given up on them and tried after 6 months or so, to give them a second chance. went yesterday…read morehad a terrible color. the person who did my color never once checked to see how it had gone after wash and dry. it was horrible I asked her for something specific, same color, put a different one that looks awful. but she never once came to ask or check how it had turned out. it's not like it's much cheaper. the entire time she was just selling a membership, must get commission on that. never again!

This salon is a hidden charmer in the middle of Hialeah. I asked for full highlights with a toner,…read morea cut, and blow dry. Not only they did a marvelous job--as it looks elegant, and the color came out amazing (see pics) but they also treated me like family. Everyone is so sweet and accommodating, and so very caring. An elderly woman came in for hair services and everyone treated her with the most kindness and made sure she was comfortable at all times. As far as my nails, another success, see for yourself. The nail technician is knowledgeable and detailed oriented. I 100% recommend Berenice Beauty Salon, you won't regret it!!

First time visiting this location…read more Customer service was exceptional. Nice and clean environment and very friendly staff. I came for a haircut and the lady who cut my hair make sure I was getting what I asked.

I think this woman right here is an angel in disguise. She made my ratchet hair look like brand new…read moreand I feel like an absolute new woman!!! Her spot is super cute and she is super funny and sweet. I could really tell that she loves and enjoys her craft by the attention to detail she gives every strand of hair!! I'm so happy she took on my trash panda hair and made me feel like a human again!! Her shop is also super cute and clean and makes you feel comfortable! I will definitely be back when the hair needs a touch up! Love her!

I always feel beautiful after LAR styles my hair. I've been…read moreto many others and no one leaves my hair healthy, shiny, and insta worthy like her. I have curly thick hair and she always manages to make it look sleek and straight. The midnight blue bangs in my hair was just what I wanted. She comvince me to try fantasy colors for the first time to inaugurate a change in my life. All her prices are very fair and her salon is clean organized with yummy snacks. FYI she loves Bad Bunny and has some awesome personal touches of him in the salon.

Una hr esperando para q me secaran el pelo pq la q la q lava la cabeza no es la misma q seca…read moreentonces deja q pasen mujeres delante d uno q llegaron después. Horrible servicio, es mejor hablar y decir q estar busy a q uno este ahi sentado esperando una vida.

Very professional know exactly what you want the hole team is great price excellent makes you feel…read morelike family atmosphere is just great

Beyond happy with my hair!…read more Ida literally did what no other hair stylist I ever had before could do, and that's ACTUALLY give me exactly what I asked. Showed her a few pictures of the hair color I was aiming for (Natalie Portman auburn) and got an almost EXACT match. Also did the keratin treatment, super happy so far with how everything looks. Btw, prices are totally worth the service.

I have to give this salon 5 stars! From making an appointment to the finishing touches of my hair!…read moreAffordable prices! Ida knew my frustration with another salon that overcharged me and came in with orange hair! She fixed my hair instantly! Her vision was clear and set! Her massage to my head felt so good and she washed my hair.. Maria did my eyebrows, upper lip, and chin! Everything was executed properly and well done professionally. I made next appointment for the 30th. I shall update for my partial highlights!