I purchased a 2012 CTS Premium via internet and phone, first the car was priced $1000 over top market value - which I was okay with assuming the car is trouble free. The salesman Devon assured me it was and I am coning from over 4 hours away. Devon said there is no warranty, but if any issues are found they will take care of me. I also asked Devon to drive it to be sure, he said it drives great and passed their "point inspection" I drove 4 hours with my wife to get the car, paid cash and it was very beautiful as pictured, Devon was not working. Upon driving home at speed, I noticed the rotors were warped (I did test drive but only at slow speed). Then almost arriving home it loses power steering and service light comes on. After researching myself its common for the alternator to get weak and trigger the electronic assist power steering. I check voltage and the alternator was low as suspected 11.9-12.6 running. I alerted the dealer that day - I said I can take it to a Cadillac dealer, a local tech or save them money and can replace myself - if they wish they can send me the parts (Alternator and rotors). The response from Devon was (Do not take it to a dealer, they will over charge you! - coming from another Cadillac dealer - neat). Then said, "get it checked out, or replace the parts and we will see what we can do". I replaced rotors and alternator myself, sent picture of the pitted and stressed cracked rotors and the new parts on the car and in progress. I sent the receipt for parts from Autozone ($416). I get a voicemail back from Devon saying they will send a check for $250 and that is all they will do. I leave messages to Devon and sales manager Todd Bartley with no response saying that is not acceptable - I will need to fix all of these issues to pass Pennsylvania inspection in addition to the chipped/cracked windshield that I did not even claim and had repaired myself. When on my search to find the right car that I wanted - I decided to buy from a large Cadillac dealer to not have this issue assuming I could trust them, they would stand behind their sale and quality of sale. What angers me is that I was not being unreasonable at all and trying to give best solution with least cost to them - I took the time to researched the issues, fixed the car myself to not cause cost overages to them. I paid $1000 over MAX market value, which I am willing and did do, but with the assumption I am getting a car worth that and a car with no issues. It was very unprofessional that they could not give the extra $166 to make me whole for the issues the car had???? Unreal! I left the conversation thinking: if they cover what is right, they will gain a customer for life, but to be petty and not even cover the full $416 for parts with me absorbing all of the work and time and offering to take it anywhere they wanted to validate the concerns. At this point, no, they lost me. I should have read the reviews first before buying. I understand as a business they must make a profit and had a margin they needed to make; however, they did not do their due diligence when accepting the vehicle on trade as it was traded in with these issues for certain. I would also be interested to see their "Point inspection". I love the car, but right is right and this is not that. If they wish to do the right thing and cover the petty $166 I will reverse this and not contact BBB next. Especially being I made this sale for them seamless and efficient, I cost the salesman no more than 15 minutes of his time with 2 phone calls and 1 email, we drove 4.1 hours to and paid cash on sight, was gone in 20 minutes after arrival for another 4.1 hour drive home in 2 vehicles on the promise that the vehicle needed nothing and was near perfect. I will also add that they were adamant I showed proof of funds prior to arrival - I kept my promises, now keep yours. read more

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It's great to walk into a business and be greeted like a friend. Every time I go here I'm greeted as if they're expecting me (even if I stop in completely unannounced) and are always eager to help. Brandon is super polite and Ethan is always able to answer my technical questions without making me feel dumb for asking them. I always get the impression that they care about me as a customer and want me to have a good experience. Most dealerships make me feel like im just a cog in the machine and would rather just start replacing parts on my vehicle rather than take the time to figure out what's ACTUALLY wrong and point me in the right direction. Not Estle. They give a hoot. read more

I purchased a 2011 ram 1500 it only had 85,000 miles. I test drove it and it was fine I signed a temporary title to hold it until financing was cleared and they told me in the meantime it would be serviced and detailed. It certainly was detailed it looked amazing but it wasn't serviced. I handed them the check and tried starting it up and it wouldn't turn over. The vehicle had a key I was unfair with so i thought maybe it was the key and I tried the other key. The truck started up fine no problem so I thought nothing of it. Two days after that it wouldn't start at all. I contacted them to have the fuel pump replaced they agreed to cover labor but I had to pay for the parts. I agreed and had it replaced but it still won't start. a technical called me and said part of the truck needed rewired and recommend I have it taken to a certified ram dealer but they had no intention of having it towed to another dealer or to pay any more toward the repairs. I asked for the manager and he tried transferring my call but I was sent to a voicemail. I have called over 5 times in two days trying to get in contact with their gm (Todd Barkley) and I have been completely ghosted. Please do not buy any vehicles from this company I have contacted the bbb and attorney general. I hope this saves someone from being scammed. read more

Purchased a used vehicle here this spring. There were issues with the vehicle and the paperwork process. It was frustrating but Todd and team worked diligently to resolve both issues. No business is going to be perfect, but it's how they react when things go wrong that makes the difference. read more

Service department was excellent as always. The pick up and drop off service they offer is a time saver.

Purchased a vehicle in December 2023. Trade in plus cash and still have not received paperwork. Sales manager was rude and confrontational. Have been getting the run around when I called about paperwork. read more

Always great service at Estle Chevrolet! Their customer service is the best! Thank you Brandon for always being so pleasant.

This has to be the worst dealership on the planet. This dealership delivered my brand new 2024 Cadillac Escalade with a huge scratch on the passenger side that covered both doors. I was told that I already purchased the vehicle and paid for it so from there on it is my problem. The vehicle was delivered to me with this scratch. This Escalade is brand new and cost me over $115,000. I even paid extra for the ceramic coating that is guaranteed to help protect against scratches.. when I questioned Alex, the sales person, he told me he would check with his manager. All I got for response was a bunch of BS as to why they couldn't help me or cover it. They offered to do absolutely nothing to rectify the issue. This vehicle was delivered to my door with this giant scratch on it. Read the rest of the one star reviews here and run away!!! I have contacted an attorney, the BBB and the local media to help make others aware of this dealerships shady practices. I have also reached out directly to Cadillac in an effort to have their dealer accreditation pulled. read more

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Amazing customer service from the time to purchase/order my vehicle to any maintenance and services. Fair and will work with your needs. Best dealership I've ever been to. read more

We purchased a "Certified Preowned" vehicle from Estle in February 2019. Not only was the "certified" and "inspected" car missing the cover for the undercarriage, the cooling pipes were aftermarket-- as in, not the "premium" parts that our Certification called for. Also, the tubes were not properly secured to the car body, which caused them to rub together and develop holes. We only discovered this issue when the service light came on. We took the vehicle to another Chevy dealership (closer to where we lived) to be repaired under warranty and were shown what had happened. That dealership said the warranty doesn't cover after-market parts-- which we never should have had in the first place! For those of you who say "Of course Estle should cover the repairs and re-certify the car!"-- You're right, they should. We got someone to take our first call and promise to call back. Since then, we have heard nothing. We have left several messages and no one has returned a call. Estle should do what's right by standing by the vehicle they sold us and honoring the warranty, but I am not hopeful that they will. UPDATE-- We spoke to someone on the phone on 9/20, We were told that the only way to have our car repaired was to bring it back to Estle at our expense. It's also a five-hour round trip. When I asked if it could be repaired locally and the two dealerships work together to cover the cost, I was told "It just doesn't work that way." We dropped it off on 9/23. When it's ready, we'll drive the five hours to pick it up. Estle told us they will recheck the inspection points for the certification before giving it back. Regardless of whether our car is repaired properly this time or not, we have lost faith in the "certification" process. We are worried about what may happen down the road when we discover another bad repair job on our "certified" vehicle. read more

When you think of Cadillac you think of excellence. Well, this dealership falls far short of this! The sales person Brianne, and I use salesperson loosely, unprofessional, not courteous, out right rude!. Find a Buy here Pay here dealership you will be treated better. Bob Estle should be embarrassed to employ this person. read more

I emailed them asking if a Jeep I was looking for was in stock. It was! GREAT! I told them I would be there in the morning and if I liked it I would be buying it that day. So I drive the hour and 15 minutes to the dealer only to find out it was somewhere else being detailed...OK I only took the day off work to check out the car... They told me to come in the following Monday, then texted me Monday morning that they sold the Jeep I was wanting after I had already taken another half day off work. This left a pretty bad taste in my mouth. You could not pay me to buy a car from Estle Cheverolet-Cadillac anymore. read more

Decent deal but possibly deceptive sales technique. I purchased a used Jeep from Estle "as-is". They negotiated very little even though there were a couple known issues. On my way home, a trouble light came on the dash. I called them as they said "probably the gas cap". I got it to my mechanic the next day and there's was a whole host of error codes and his option was that they had been recently cleared at the dealer because there was too many to "just come up at once". Since I am over 2 hours away from Estle, I emailed them and of course never heard back. Now I am nearly $2000 in to repairing what was mostly likely a know issue when they sold me the car. Maybe have a code reader handy when buying from this place. read more

Aaron in service always listens to what the issues are on our vehicles! He makes sure it gets fixed correctly!!! Easy to work with.

I purchased a 2010 Camaro from you on Aug.14, 2020. I made several calls to talk to someone about a problem receiving my title. It was very frustrating because I could not get anyone to return my calls. I live an hour away so it wasn't feasible for me to make a trip there. I finally called and asked to talk to whomever was not on the phone. I finally got through to talk to someone. It took almost a month to receive my title. This is very poor public relations. I am sorry to say that I won't be coming back to purchase anything from you. Robert S. read more

Called to get my oil changed. Service man was very rude to me from the beginning. Not very friendly. Then it seemed like he was trying to discourage me from even coming in, as if he just didn't want to do the work. I mentioned a coupon that I had and he proceeded to tell me that my coupon was invalid due to the type of oil (synthetic) that I used and that it tells you that on the coupon. I had the coupon with me, read it multiple times, and confirmed that it does not say anything about not allowing synthetic or specialty oil. I told him this and he basically said not-uh! I realized that I wasn't getting anywhere with this guy so i hung up. The guy really lacked people skills. Don't expect any business from me. Not that a threat like that would even phase him. read more

We are very upset with how they have handled their customer service!!! We were told they would cover and fix issues previously wrong with the vehicle. They then refused to cover the issues discussed . I would not suggest buying a vehicle from them unless you would like to be manipulated and lied to!!! It is so infuriating when you buy 25,000 dollar vehicle and they refuse to do what was promised!! Awfullllllllll!!!!!! read more

It was lease turn in time and we were treated with very professional care by Ryan Heller and Bob Estle. They made us feel like we bought new cars from them every month instead of every three years! read more

Called last week for appointment to have my 2009 Cadillac checked. I knew I needed new brakes because it was suggested last yr. when I bought new tires. I baby this car...it's 9 yrs. old, but has only 52,000 miles on it. I'd heard a loud noise when backing up, so wanted to make sure it wasn't transmission problem. They got me in promptly (within 3 days) and scheduled new brakes, rotors, brake fluid change, and oil change. I knew all this was needed before I made the appointment. Turns out would take more than a day so they gave me a gorgeous loaner. I would have preferred a clunker because this was a 2019 Caddy with all the bells and whistles. As I am closer to age 80 than age 70, I was fearful of all the said bells and whistles. The young man from Service Dept. gave me a crash course on the car and assured me that if I had any problems, I could just call them and they'd come to my rescue. Day one with this beautiful loaner, I was terrified and driving very cautiously. By day 2 I had the hang of it but still drove cautiously. Service dept. had my car ready on day 2 and I was very pleased with the work they did. I appreciated that they provided a loaner although I never expected a new car. I thoroughly appreciate this dealership and the extra measures they take to making having ones vehicle serviced as painless as possible. I'm sold on this dealership and they treated me very well. read more