We stayed here for 2 nights (from Friday to Sunday). The resort has 2 hotels, we stayed in hotel Émotion. There is nothing negative to say about this resort. ** We did not try any, but the hotel offers a lot of activities according to the season. We loved the fact that it's only an hour away from Montreal. We enjoyed spending time there as a couple, but both agree that our kids (1 & 5 years old) would like it too (we plan on going back with them). Decor : This place is beautiful both inside and out. Everything is very modern, but warm and welcoming. The rooms are very nice, clean, and the views are stunning. Outside, everything is spa oriented and peaceful. Accommodations : The rooms are very well designed. We stayed in one of the smaller suites and did not regret it one bit. It's an open space concept with sleeping, lounging and eating area ; as well as a kitchenette. THE BALCONIES are amazing. minimum 100sq ft with nice furniture. I would suggest you spend the extra couple of dollars and book a Lake View room. Spa : The hot baths, warm pools, steam rooms (etc) are an absolute must. We went when it was between -5 and 7 degrees outside, and were in no way affected by the cold. Enjoy! Amerispa : There is an Amerispa on site that offer various services. Book ahead. They seem to be quite busy. TAKE NOTE : they are pricey. I would STRONGLY SUGGEST you buy vouchers from WaySpa (.com) and take advantage of the fact that they are affiliates. Restaurant(s): L'ultime - AMAZING. Everything was absolutely delicious. We were truly blown away. Definitely take the 5 course Table D'Hote pricing (about 60$), it's worth it. We loved the tartars (cold appetizer), the veal filet mignon melts in your mouth and the deer was outstanding. The desserts will convert you. The chefs creation and the mi-cuit are aboslute musts. Bistro 260 - Very good bistro food. They have everything from pizzas to tartar (not cheap pizza). Nothing disappointed us. SUGGESTION : try the Esterel burger. Absolutely succulent. Bistro 260 is the menu you have in your room for room service. Staff : We were impressed by the professionalism of the staff. Everyone was very nice and fully bilingual. Calling for room service or for reception to bring you anything you need is a no-brainer. They were always quick and courteous. - Restaurant staff : Polite and knowledgeable. They suggest wines and explain their menus clearly. read more

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One word to describe this hotel: AWFULZ. AVOID AT ALL COSTS. here are the reasons: fire place didn't work, had to call to get is fixed. AC doesn't work but when we called, they sent someone up to fix it. When he got here - he said "oh, the AC doesn't eork in the winter". Why wouldn't she have just said this to me on the phone instead of wasting my time and the TECHNICIANS? Who was, may I add, RUDE. There is no lighting in the room. There is 3 lamps and that is all. What is this shit? I payed 3 bills a night to get a horrible experience. I could of stayed home. Oh, one more thing - I asked for a glass of water and they said no. To take the ESKA for 7$. Instead. Horrible horrible Institution. read more

For 2 years now, hubby's employers have their Christmas office diner/party at l'Estérel, which includes one night. This year, we decided to book the Friday as well and make it an adult weekend only! The rooms are very comfortable (beds and pillows too), having all that you may need, all renovated as a "suite" like. There is a small fridge and dishes and a microwave. You cannot cook a meal, but you may certainly heat something already prepared that you bought at the grocery store. We visited the hot/cold spa; which is a love of mine. I was a bit let down, lacking greatly in "relaxing" space inside. Maybe they are making a new room (there was construction)... I was certainly not impressed with the diner (over 300 people, so, i was not expecting much either), but their breakfast brunch were very good on both mornings. Its a beautiful place for sure, surrounding lake and mountains, but as for what to do during the day, there is nothing much to keep you around during the winter months. read more

This review is after my second stay (first stay was three years ago) A very nice location. Beautiful scenery with the lake. Nice facilities with regards to spas, beach along with nice pools. However, the building itself seems to be maintained minimally with dirty windows and passable common areas state and cleanliness. There is definitely a sense that the operating management is lacking and that the resort is degrading with time. The restaurants are average with a relatively slow service and too-high pricing for the quality (at the Champlain notably). An important issue is with the training of the staff. They do not seem to have received courtesy training that most high-end resorts should offer. Bottom line: very nice location, maintenance could be improved, staff training could be improved, and pricing should be reviewed accordingly. Lacking operating management. read more

My husband surprised me with a getaway to Esterel Resort. Upon arrival, we were greeted by a friendly front desk agent. We were advised our room was ready and given our room keys, however when we got to our room, the cleaning staff had only just begun cleaning our room. We had to roam the hotel for 40 minutes until we were able to access our room. The room was clean and everything was ok on that front. It was a little surprising though that there is no in-room safe and the television is not a smart TV.   The weather wasn't optimal during our stay, we opted to stay cozy in our room with the fireplace and were a little disappointed that we only had access to cable... in 2022 we would expect a TV that is capable to connect to the internet. We had reserved the Coocooning package but were not explained how it worked or what it included or how to claim it. Due to that oversight, we were advised by another friendly front-desk agent that we would be reimbursed the amount- yet the charge was not credited to our account. We dined one night at a restaurant in the hotel- Chaise 58. The food was just ok. Definitely overpriced for the quality and presentation. We paid the same amount as when we went to a small restaurant off the resort (La Belle Histoire) and I have to say, their food, wine list and service was light years ahead. There were no towels at the spa. We had to go back up to our rooms and get our own room towels. Furthermore, housekeeping did not come to our room to change the towels and bathrobes (or even make the bed). Again, we were advised that we had to SPECIFICALLY ASK for this service. To me, that doesn't make sense- we use the spa facilities and we need to tell you that our robes are wet and would like dry ones? We also went to AMERISPA. Again, the service was good, but the prices... did you know that the spa prices rival the Ritz in Montreal? Overall, we enjoyed our time away from the city. Would we come back? Probably not. When all was said and done, we could have flown to Miami and stayed in a comparable quality hotel for just a little more money. When you charge 1400$ for 2 nights, the service and quality needs to be exceptional. What we got was just ok. read more

This place has the worst customer service I have ever experienced in my life. The rooms were not ready for check-in time. They provided us a free drink pass at the pool bar but the security promptly came to tell us we could not be there without a bracelet (which we couldnt get because we could not do the check-in on time because of their fault). Everybody (with the exception of the pool bar staff and the manager at the restaurant) was extremely rude, in particular Lise at the reception desk. Spiders and leaky A/C units everywhere and garbage bags on the hallways throughout the whole day. We booked a room for four people and they advised that the rooms are set up for only 2 people (even if they are charging for 4) so we had to call several times to get through to reception to get towels for 4 people. Trying to get room service would default to a perennial busy tone so when we eventually managed to place an order for dinner in person, we were told the hostess forgot to put the order in. Dinner arrived late and sadly was extemely overpriced for such flavourless dishes. This place did not make us feel welcome. The only redeemable qualities are that lake view was pretty epic and the amenities are nice. If you decide to go after this review, make sure you bring your own condiments for the food, bug spray for the spiders and a lot of patience for the awful service you will receive. read more

Probably one of the worst hotel I have been in. Only reason I give it 2 stars is because the lake was so insanely beautiful and the golfclub staff was real nice (but you can't rent graphit golfclubs, they only have the cheap ones for rental). We were there for a honeymoon, when we got in the bathroom was dirty (had been cleaned up so quickly there was sand in the bathtub). The staff can be very accomodating, but we needed to escalate anytime we were asking for something (e.g. we called to reserve to one of the restaurant, and were told it was full, however it is the resort restaurant and we were surprised it would be full during a week night. They ended up reserving us a table at 8:30, and the restaurant was pretty much empty). Food was ok for the price, wine selection was great. The front desk reception has nothing, no snacks or bottled water, so make sure you bring groceries before checking in. The front desk staff was not helpful at all. The spa is very dirty, the water is whitish, definitely does not look like the pictures on their website. The pool bar was not open and there is no service available to the pool so you have to bring your own drinks and food. Overall, the place is kind of relaxing, but it is by far not a luxury resort (I would pick a Hilton over this hotel in a heartbeat) and cleanliness was not great (which is a big deal breaker for me). Would not recommend. read more

I stayed one night here in December, for a short weekend getaway with my girlfriend. Overall, the experience was extremely nice. The rooms are very spacious, very nicely furnished, with a luxurious bathroom and a gas fireplace. The fireplace is a such a nice thing to have on a cold winter day. The other great thing is the access to the spa with four massive hot tubs, a sauna and a hammam. We were almost alone when using the facilities and really enjoyed it. The only downside was regarding the many christmas parties that were happening at that time. The hotel was completely booked for companies and they took over the lobbies for cocktails and were generally loud guests. There was a party happening in the room adjacent to ours past midnight and the front desk did not pick up the phone for 20 minutes. read more

This hotel is very outdated. I wouldn't come back unless they renovated the hotel. Service is good. However, we were very disappointed with our suite. There were spiderwebs in the dining area. Not impressed at all. read more

Had a wonderful overnight at Esterel Resort. We had a fabulous one bedroom with it's own hot tub overlooking the lake! Excellent experience with the 5 course meal in the main restaurant (Sal a Manger L'ultime) overlooking the frozen lake was great! You get a choice of soup or salad, then warm appetizer or cold. There are about 5 of each warm and 5 of each cold with some being extra. I had the soup (tomato) mushroom medley which was amazing! For the main course choices as Elk, Rabbit, Lamb, Beef, Chicken, Salmon, Halibut, Lobster have something to suit anyone! My choice was the Halibut. Again very good! My wife wasn't so impressed with the salmon. She thought it to be a bit bland. Her vegetables she thought were lacking flavour as well! For desert you have a choice of 5 or 6 different decadent choices. I ordered the duo creme brûlée! One was vanilla the other was coffee! She ordered some sort of rich chocolate cake/brownie with caramel! It was fantastic! This restaurant is a "1 glass" Wine Spectator recognized and has a very nice yet expensive list! Opus One 2007 for $700 a bottle? A tad gouging! Otherwise regular restaurant wine pricing! We went into the other restaurant (Rok) after where they were grilling meat on a hot stone! Interesting concept but quite the smell in the restaurant! Especially when you are cooking Halibut! They have three restaurant choices, so it really does suit the resort feel! L'esterel is fresh, modern in design and a very nice place to come if you would like a nice getaway or conference! Accommodations are new, modern and comfortable! Breakfast buffet was very plentiful in the morning! A vast selection of healthy and unhealthy! All in all quite satisfied! read more

Good evening This would be my 5th visit and I must say things have been getting worst over time. For 250$/night here is my experience. The spa outside and facilities are nice, the problem was the room 1- half the lights don't work, at 9pm, called reception they said they would send someone. No one showed up, called again still no one came all day. We went to sleep. 2- 2 televisions in the room,cone doesn't work and other is burned from the heat below it. 3- no such room service to change towels or anything 4- coffee and tea machine were so dirty there was still pieces of food still stuck to them. 5- the water to drink had way way too much chlorine. 6- the room (probably from carpet) smelled so bad we had to keep windows open all the time. Look the place is good and 4/5 times our experience was good, this year they raised the price by 75$ only to make our experience worst. I guess cut corners, lower costs, maximize profits. Won't be back here again,not worth and many other competition. Good luck on your experiences read more

Bistro 260 is quite tacky. The food is OK, the service is OK, everything is just OK. We ended up here because Viking in Ste-Marguerite was closed. I have no intention on coming back. It's quite pricey and didn't wow me. If you're staying at the hotel, i guess you dont have much choice. I would have loved for them to have a cool bistro with yummy bistro favorites like a steak frites, onion soup etc. Plus, who serves a cold brownie with ice cream?! You put ice cream to cool the brownie, no? read more

Came for a romantic getaway from our little one for the first time to celebrate our anniversary. Unfortunately it definitely did not live up to the hype. First floor room without a view. The Rok restaurant was over priced and not worth it. Paid $40 for a steak that we had to hack up with a steak knife and cook ourselves on a hot rock. The only saving grace was the crab cakes and the Tom Collins. Would never recommend this to anyone as a getaway worth the price. We asked if something could be done for this special occasion and we received 6 mediocre chocolate bites. Value versus the price was not worth it. Not the worst place we have ever stayed at but have been to less expensive places with better experiences. Requested lake view but were given a barely visible golf course view due to the resort being booked up however the place was extremely quiet. Hard to believe that this place was at capacity. read more

Very nice resort! Amazing view to the lake and rooms are super clean. Spa is very pleasant and personals are very friendly. Just around 1:15 hour from Montreal... Strongly recommend it! read more

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We stayed here with our three kids and my mom. I highly recommend it - a great place. The Laurentians is one of the of the most beautiful landscapes on the planet - gently rolling hills, small lakes, scenic roads. We were here from very far away in the US, in winter, and it was well worth it. When we were there, this area north of Montreal was bright with snow, and from the hotel we saw broad vistas of the lake and trees covered in the fluffy stuff. The kids and us had a long list of winter sports to sample nearby: tubing, snowshoeing, cross-country skiing and of course there would have been downhill skiing and snowboarding if we had time. They also loved the outdoor pools of different temperatures that were trippy to use in sub-zero weather. The food is fantastic and we ate well at the breakfast buffet and the dinners, which we had in the less expensive of the three restaurant options. Both my meals there - one with grilled vegetables and the other of sausages - were sophisticated and yummy. The rooms are clean and comfortable and up to date, with great bathrooms and space to put your clothes, and a sofa to relax on in front of a fireplace. The hotel has two buildings and the one we stayed in is geared to couples in its somewhat goofy branding, but it was perfect for everybody, including my mom, who uses a wheelchair. The staff are very friendly and helpful. They accommodated our various requests and went out of their way to help us out with information or anything else we asked for. There is a definite contrast here between the Laurentians vs. the corporate boutique-hotel soundtrack in the lobby, with the Victoria's Secret videos playing behind the reception desk. These touches were put there to create a metropolitan, couples vibe, and I think for a lot of people this signifies "cool", but the natural beauty of the landscape outside and the friendliness of the staff comes through stronger, and is a better representation of what this part of the world is all about. In the nearby towns, there are plenty of tchatchke stores, that play up rustic Canadiana, or Quebec-iana, and the hotel could have played up the rustic or historical angle, and instead chose to go the Y2K metro-boutique-hotel route. The Y2K vibe would be distracting and get in the way, but these touches really end at the lobby and the rest of the hotel is just modern and comfortable. It was a great experience for us, and being from so far away made it all the more special, even exotic. I would recommend it to anyone, but especially visitors from far away who want to experience a very special part of Quebec and Canada. read more

Lousy customer service ; avoid at all cost - there's nothing breathtaking about the experience - you might just lose your breath dealing with incompetence. They took 150$ deposit from me and have yet to refund it 2 months later. 4 exchanges that had me dealing with immature and rude receptionists - a director that doesn't call back (I'm not the only one to say this by the way) . And honestly the place is not as nice as in the pictures. Stay elsewhere or rent a chalet you'll be much more at peace . read more

Nouveau riche at its worst. And the management was incredibly, unbelievably rude. It totally ruined the experience for us. They screwed up our reservation and for some reason they had screwed up and booked us ten rooms (?) and tried to get us to pay for them all! The manager threatened to call the police on us for "stealing" his profit...? i was in tears. They were horrible. I would never, never recommend this place to anyone. read more