I've had ADT for 17 years. In the past few years, customer service has really gone downhill. It's…read morenearly impossible to get a human on the phone without a long wait, and when you do, they pass you around to the 'right' person. If you don't get disconnected. Two years ago, when my alarm tripped from a glass-breaking sensor at 3am while I was out of town, ADT called to notify me and I asked them to send the police and let me know the outcome. The rep promised to do so, and never called back. Finally after a nerve-wracking couple of hours, I had to call ADT to find out what was going on. The police had come promptly, and there was no break-in. A few weeks ago, one of my door sensors started showing a false 'tampered with' error code, so I called ADT to come out and replace the sensor. The tech came, told me my system was too old and they could no longer service it. He hadn't been informed of anything other than I was having trouble with the alarm. My only option was to replace the whole system, or try to find a compatible sensor and install it myself. I decided to switch to another company and called to cancel ADT. It took 4 tries, and hours of my time. Two of the reps I talked to lied about the 'disadvantages' of the company I'm now installing. They kept putting me on hold to 'process the cancellation', and then came back with proposals for a new system, even though I told them I just wanted to cancel. I will never install them again.

I googled ADT because my alarm was down. Found a dozen numbers. Called them all. Not one answer…read more Not one. How can a security company not answer the phone? They send a bill every month.

Walk away and don't look back. Pye Barker is unreasonable to deal with when it comes to customer…read moresatisfaction. I tried to cancel service that was established by Royal Security who was then bought out by Altronics. Pye Barker refuses to honor the change of name that was approved by Altronics as the result of an estate settlement upon the death of my mother. The contract with Altronics clearly stated that the account number would remain the same, the monitoring period would remain the same and the remaining months left on the annual service would be credited as paid in full. Now they want to wipe away that time frame and claim the contract is being cancelled 7.73 months early. My relationship spans over 22 years going back to when we had another property under Royal Security. In less than a year with Pye Barker, my satisfaction went to total dissatisfaction. Stay away from Pye Barker and find a smaller security company with more personalized treatment!

I contacted the business on Monday regarding a new system for my residence. I called them Tuesday…read morebecause I never heard from them i received an email requesting my availability and still haven't heard from them. In the meantime, i contacted another alarm company and they're coming out tomorrow for an estimate.

Stanley and team provided security for our wedding at a Philadelphia hotel venue. Every step of…read morethe process prior to the event, and their quality and professional service during the event, was very evident and comforting. They also showed the willingness to be flexible, helping out in ways that were not specifically anticipated. I highly recommend 1st.Priority, and the value for the price was very reasonable.

From the owner: I’m a trained and experienced protection specialist. I have provided professional protection on…read moreall levels. High net worth celebrities, civilians, custody battles, funerals, weddings, office buildings. No job too big or small. Your best selection for protection.

(Pasted as posted on public website complaintsboard.com. No personal knowledge of truth but I did…read morereport an incident of harassing behavior by the same person to the VP, the COO and company's owners son. I was surprised to learn after that she remained employed.? SUBMIT A COMPLAINT Sunstates Security -- harassment on myself M Mchevalier Feb 19, 2020 Good Morning my name is Mozart Chevalier supervisor for Sunstates Security in Harrisburg, PA at 6455 Allentown Blvd. I know its early but this has been bothering me a lot. On Monday, Feburary 17 2020 at approximately 1545hrs which is 3:45pm Manager Anitra Prempeh came to meet myself and other officers for the first time.  On my application I guess I checked the wrong box as far as putting spouse on there. I put Dorsa Fowler as a spouse mistakenly, we do live in the same apartment, I rent out a room from Dorsa. Dorsa is a friend. Dorsa Fowler is an Officer for Sunstates Security, I drop her off at work every day at 4pm, but that's personal. Anitra Prempeh was harassing me about who is Dorsa Fowler to me, she asked me "is that my girlfriend" and I said "NO". She then, said "stop lying" I said "I'm not". She asked "me who drops her off" I said "me". She said who takes her home I said I don't know maybe she takes an Uber. I am always at work.  So then she says, she will look in my beneficiary to see who I put down which I thought was an invasion of privacy and threaten to fire me if she seen Dorsa was on the paper. So as she was helping me do fingerprints, she seen that I had a wedding band she continued her harrassment and she asked me why do I have a wedding band on, she said does it mean anything? She said you don't have to lie, making me feel uncomfortable from the time I got there. You can reach me at: Mozart Chevalier [protected] [protected]@yahoo.com I WOULD LIKE TO STAY ANONYMOUS.

I found Sunstate on indeed, and thought it would be a good fit for me being I served in the…read moremilitary for 11yrs and in combat for 6yrs. I already have salary based job, and was looking to make extra throughout my real estate investing. Being that I already have a career my hours weren't very flexible, however Sunstate was made aware during the interview, as Naquan Mack assured me that my schedule would not be a problem, and sunstate will work around it. So there should have been no confusion as for my schedule, or Sunstate could have just simply picked another candidate. However it was a problem due to my schedule a few days after accepting my offer the morale changed. I noticed irritation from individuals when I would make simple request. At first it felt family oriented, professional and cultured. Joe Hackett the HR did try in the beginning to work with me however he became irritated but still should some respect, however he wiped his hands clean, and passed me to Cynthia Gibson another HR Representative because I resigned. Cynthia was unbecoming from the very start. She came off hostile when ever I would make a schedule request. I just didn't understand the pure unprofessional I see why they were hiring. I resigned after a week or so I just could not lower my standards, and be apart of a corporation that does not demonstrate respect or admittance that there obviously wrong and there was some miscommunication on there in, and I was the one that was suppose to suffer. As adults I would think it could've been handled differently. I was informed by Cynthia Gibson that I must come to there Newark, DE office to get my last/first and only paycheck, which would have been no problem for me. I requested for my pay to be mailed to my residence, and Cynthia said she was unable to mail to me for some bazar reason. To this day Sunstate is still holding my first/last paycheck hostage. I made a few complaints with some agencies so they are at least familiarized with Suntates behavior. Since my pay is still held hostage I can't make a final request to at least have the $60 debt that owed to me be donated in Sunstate name to the NAACP corporation that's helps hundreds attend college every year.

Great service and pricing , highly recommended . Hire with confidence , you're getting the best…read morearound!

From the owner: At Alarms Secure LLC, we specialize in high-end low voltage installations and advanced premise…read moresecurity solutions for residential and commercial properties throughout Delaware, New Jersey, and Pennsylvania. Our team provides professionally designed and installed systems including: Security Alarm Systems Access Control Systems CCTV & Video Surveillance Smart Home & Automation Integration Structured Cabling & Networking 24/7 Alarm Monitoring Services We focus on delivering clean, reliable, and scalable installations using industry-leading technology while keeping solutions cost-effective for our clients. Whether you need a simple monitored alarm system or a fully integrated smart security platform, we tailor every project to your property, budget, and operational needs. At Alarms Secure LLC, customer service, workmanship, and long-term reliability are our top priorities. From consultation and system design to installation, programming, and ongoing support, our goal is to provide dependable protection and peace of mind. Contact us today for a free consultation and discover why businesses and homeowners trust Alarms Secure LLC for professional low voltage and security solutions.

Patrick is a master of his craft and I couldn't be any more satisfied with the great service that I…read morereceived! I needed to have my locks on my doors changed after my fumble and Patrick was right there willing to help. He made sure to listen to my concerns as well as be communicative to my needs throughout our exchange. He was very personable and answered any questions I had. I highly recommend him to anyone in need of his services. You won't regret calling him when you're in trouble like I was. Thank you for a great experience!

From the owner: Emergency 24/7 services anytime after 5pmread more

Excellent service! First time using Independent Electrical Services. Will definitely use them when…read moreI need an electrician again. The owner, Dave came out to estimate the small job. I needed an outlet installed for a new tankless water heater that I was planning to have installed. As I was getting estimates for the new tankless water heater, my old water heater started leaking a lot of water into my laundry/utility room, so I needed to act quickly. When he came out to estimate the outlet installation he asked if I had found a plumber yet for the water heater installation. I told him I had an estimate from a local company but I thought it was kind of high. The two other plumbers who I had estimates from we are no longer able to take the job because of staffing issues due to COVID-19. Dave said he knew a good plumber and called him on the spot. He FaceTimed so that the plumber could see the job. The plumber he recommended was able to give me an estimate within a couple of hours. And came in $700 lower than the previous plumbers estimate. Plus he could do the job the very next day. Hurray! The plumber that Dave recommended came out and did a great job on the tankless water heater installation! They worked in a tight space in an old house and even were able to run my vents up through an attic and crawlspace and out behind a chimney so that they cannot be seen from the front of the house. Then Independent Electric Services came out and did a perfect job on the outlet installation for which I had originally contacted them. If I had not called Independent Electric Services I would've spent more money on my water heater and I would probably still be trying to get the job done. Dave made it happen fast, competently, and at a great price! I cannot recommend this company enough.

I had IES completely redo all of the electrical on my property from the distribution, panel,…read morereceptacles, and everything in between. The owner of the company Dave was very receptive and responsive to all of my questions and concerns. The work they did was top notch and the price was more than fair. They were reliable, punctual, and did clean work. I would highly recommend them to anyone for any residential, commercial, or industrial needs.