I have NEVER in my life call Roadside Assistance and it takes them for you having to call customer…read moreservice AFTER it clearly says they will contact you! Well they didn't. I put in a request and I had to call me 25 mins after the request and apparently the request goes to a supervisor who has to approve the Unlock. But I don't approve my money missing every month. But still then no one called me to confirm they were on their way. So this has been and hour by now. I make another request for roadside assistance they tell me that my vehicle will have to be towed. For what to unlock my car because my keys were inside?? What? I called Roadside Assistance at 10:43 pm they showed up at 12:51 am!!! I will be definitely looking for other insurance

Terrible customer service from the Mt. Dora office…read more My old policy, which they sold me, is not renewing. I don't know why. But that is not the issue. They told me 3 months ago that they would be getting quotes for a policy to replace the one not renewing. But that they would start working on it 1 month before the expiration date. They then send me an email 1 month ago saying that they were working on getting quotes. Now 3 days before the old policy expires, I have not heard from them. I have left voice messages and emails. It is impossible to get a live person on the phone with them and they are not responding to voice mail or email. I did not pursue other options because you told me they were working on it.

From the owner: Our company philosophy has always been to serve our customers efficiently, fairly and personally,…read moreand to represent their interests above all others.

When deciding on which insurance provider I wanted to carry, I did my homework. In the 7 years…read moresince choosing State Farm I have not once had to worry or question the company in which I was entrusting with the protection of my assets, and this is largely in part due to Angie. I have found her to be not only extremely knowledgable and competent, but she has always been honest and forthright when discussing my coverages. I can certainly understand the frustrations of an increasing insurance bill in a reducing economy, especially when it happens without fault or incident that I have incited. However, I understand that insurance is designed as relief in times of absolute need and catastrophe, and given that State Farm has continually been at the top of companies who pay their claims in such times, I am willing to pay them so that I won't have to worry if and when my check is coming. My premiums reflect "assurance" as much as they do "insurance". Auto insurance can be a confusing thing because there are dozens of factors that go into play which determine rates. No accidents and no tickets are certainly two of them, but those alone will not keep my rates from increasing. But again, I find the value of the cost I'm paying in the higher likelihood that State Farm, more than any other company, will be there when I need them should I have to file a claim. I do not carry a State Farm Visa, but I imagine like any credit card company (whether tied in with an insurance company for rewards systems or not) they are not too keen on reducing interest rates simply because I've been a customer of theirs for a number of years. In regards to a company like Citizens, there is unfortunately nothing that State Farm or their agents can do to consolidate, alter, reduce, or alleviate thier costs. They are controlled by the state, and there is no wiggle room for discussion. So, regardless of which insurance company writes a Citizens policy, they will all be bound to the same laws and procedures. This is not a State Farm issue, it's a state of Florida issue. I've had my insurance with other companies in the past, and I can say wholeheartedly that I trust Angie Lewis to have my back, but I also know that even in times when there is nothing she can do and things just suck...that she cares. There isn't another agent, State Farm or otherwise, that I would want handling my insurance needs. And that alone is worth every bill I pay.

Jade at every portion of the conversation ask leading questions that made understanding and…read moredeciding best outcomes with our home and auto police. Which ultimately lead to an additional rider for our golf cart. There will be a follow up with when ready for life insurance and State Farm's Medicare.

Tarayn and her staff guided me expertly through the homeowners insurance process and were…read moreprofessional, affable, knowledgeable and patient. And they even saved me some money, to boot! I would happily recommend.

I was new to the Ocala, FL real estate market and was looking for an insurance agent to help me…read moreinsure my investment properties. I called around and was disappointed by the incompetence of some of the agents then I stumbled upon Tarayn's agency and am really glad that I did! Tarayn is quite knowledgeable in her field and has partnered with some great insurance companies to provide a solid product. She is always friendly, always willing to answer whatever questions I may have, and can quickly make changes to my policies as needed..

Switching to State Farm Insurance for my auto needs. Was a great idea as the staff. There are so…read moresupportive and helpful in helping me to achieve the rates and coverage I need on my car. Amber was so helpful in assisting me to install the drive safe application and device in my car. I can't thank her enough for her kindness And patience with me.

Stephen was wonderful in explaining my policy situation and helping me navigate my next steps. I…read morehighly recommend him!!

Excellent customer service and assistance with my home, auto and business policies. The staff are…read morevery professional and always available to answer my questions. They offer competitive pricing and I would highly recommend them for your insurance needs.

From the owner: Let Ahrens Insurance Agency save you money and time by shopping all of your home, auto, business…read moreand life insurance needs with more than 25 of our quality insurance companies. As a client, you will enjoy the professional and personalized service of our staff, who will help you find the best coverage for your needs. You can also access our easy to use website anytime to request quotes, make payments, file claims or make changes to your policy.