One of the worse flight experiences in a while. Plane sat at gate for over an hour after it was…read moresupposed to leave. Unfriendly flight attendants and not much info on why were were just sitting there

Are you kidding me? You can improve everything! We left New Orleans at noon on Wednesday. It's now…read moreSaturday at noon and we're still waiting for another flight that we had to get on our own to get us to Italy by 5 o'clock today. That's three days to get from New Orleans to Italy. It's absolutely unacceptable. We were misled numerous times by the Internet information about JFK, and which terminals United Airlines could be found at which we eventually discovered that United Airlines cannot be found at JFK because they do not have a presence there. This couldn't have been handled worse by an airline in any possible way shape or form and we will never ever use United Airlines again.

Easy check-in, friendly staff and a very nice Thai Airways lady from Bangkok managing the ticket…read morecounter. The TG counter is located in Row 2 with the other Star Alliance airlines. My airline of choice..!

Agree with the previos reviewer. Horrible airlines. In the…read moreberlin terminal, they dont have chairs at the gate. Hey...this is not a typo! No chairs. I had to sit on the floor ! They charge for everything!

THE WORST COMPANY ON EARTH. This airline is not SECURE. They charge for everything. My son was…read moretraveling from the USA to Europe. He needed to Fly from Charleroi (Belgium) to Barcelona. He had no access to printer and he was charged 70 Euros because he did not print his ticket online!. This should be illegal (they do not have anything for you to print your ticket !!!!!!!!!!) Unbelievable, this behavior is a typical for this "airline". The STEAL from you whatever they can ..think about the SECURITY !. Save your trip and life, stay away from this cheap, crooks and insecure "airline".

The Brussels Airlines main customer service number is 1 (833)-462-5036TM or +1 833-365 5102TM. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. ##. Elevated Journey Planning & Premium Reservation Services Every exceptional trip began with a thoughtfully designed reservation experience that combined flexibility, efficiency, and personalized convenience. Business class travelers could effortlessly tailor their itinerary by selecting premium cabin options, preferred seating, and travel enhancements that complemented their schedule. The reservation platform ensured every detail--from flight selection to passenger information--was completed smoothly, while instant confirmation delivered a comprehensive itinerary that kept all travel arrangements organized and readily accessible. ##. Refined Airport Experience & Exclusive Ground Privileges Business class transformed the airport into a destination of comfort and convenience long before the flight departed. Premium ground services streamlined airport procedures, allowing travelers to move confidently through each stage of departure with minimal interruptions. Elegant lounges offered a sophisticated atmosphere featuring gourmet refreshments, comfortable seating, quiet workspaces, and modern facilities where passengers could relax, recharge, or prepare for upcoming engagements. Every aspect of the departure experience reflected efficiency and premium attention to detail. ##. Inspired Cabin Design & Exceptional Onboard Serenity The business class cabin was carefully crafted to provide a tranquil environment where luxury met functionality. Spacious seating, enhanced privacy, contemporary design elements, and refined cabin finishes created an atmosphere ideal for uninterrupted relaxation or productive work. Soft ambient lighting and a peaceful cabin environment contributed to an enjoyable journey, while the immaculate presentation of every interior detail reinforced the premium character of the travel experience from takeoff through landing. ##. Signature Inflight Experiences & Thoughtful Hospitality Every moment onboard was enhanced by carefully curated services designed to exceed passenger expectations. Business class featured expertly prepared dining, premium beverage selections, modern entertainment, and thoughtfully chosen amenities that added comfort throughout the flight. Professional cabin crew provided attentive yet discreet hospitality, delivering personalized assistance with warmth and efficiency while ensuring every traveler experienced a consistently high standard of service tailored to individual preferences. ##. Seamless Arrival & Distinctive Travel Excellence The premium journey concluded with arrival services that reflected the same commitment to quality experienced throughout the trip. Efficient baggage handling and organized destination assistance simplified the final stage of travel, allowing passengers to continue their plans without unnecessary delays. From flexible reservations and exclusive airport experiences to sophisticated cabin comfort, exceptional inflight services, and effortless arrival support, business class delivered a complete travel experience defined by refinement, reliability, and a lasting impression of excellence.

The Brussels Airlines main customer service number is **1 (833) 462-5036TM or +1 (833)-365-51.02**…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Advanced Reservation Solutions & Customized Travel Experience** A remarkable journey began with a carefully designed reservation process focused on convenience, flexibility, and personalized travel preferences. Business class passengers could easily select premium travel options, preferred seating arrangements, and additional services while creating an itinerary suited to their needs. Flight schedules, passenger details, and special requests were organized efficiently, while prompt confirmation provided a clear and complete travel plan before departure. **Executive Airport Privileges & Effortless Pre-Flight Comfort** The premium experience extended into the airport with exclusive services designed to simplify every stage before boarding. Priority check-in, dedicated support, and faster boarding procedures allowed travelers to enjoy a smooth and relaxed departure experience. Business class lounges offered a peaceful retreat with sophisticated interiors, premium refreshments, comfortable seating, and professional work areas, providing an ideal environment for relaxation and productivity. **Elegant Cabin Atmosphere & Premium Inflight Relaxation** The aircraft cabin reflected modern luxury through thoughtful design, spacious arrangements, and enhanced comfort features. Business class seating, refined interiors, ambient lighting, and increased personal space created a relaxing environment throughout the journey. Passengers could focus on work, enjoy entertainment, or rest comfortably while experiencing a quiet and sophisticated atmosphere designed for premium travel. **Exceptional Hospitality & Elevated Onboard Amenities** Every detail of the inflight experience was created to provide comfort, convenience, and personalized service. Carefully prepared meals, premium beverage selections, advanced entertainment options, and exclusive amenities enhanced the overall journey. Experienced cabin crew delivered professional and attentive hospitality, ensuring passengers received dedicated support while enjoying a seamless and enjoyable experience throughout the flight. **Refined Arrival Services & Lasting Travel Impression** The premium journey continued after landing with organized arrival services focused on efficiency and passenger convenience. Smooth baggage handling, helpful airport assistance, and streamlined procedures allowed travelers to complete their journey comfortably. From personalized booking experiences and exclusive airport benefits to luxurious cabin surroundings, exceptional onboard services, and reliable arrival support, business class created a memorable travel experience defined by sophistication, comfort, and consistent service excellence. The exceptional service continued after landing with efficient arrival procedures designed for a seamless conclusion to the journey. Priority baggage handling, organized airport assistance, and reliable support helped travelers transition comfortably toward their next destination. From personalized reservations and exclusive airport privileges to luxurious cabin experiences, premium onboard services, and dependable arrival solutions, business class delivered a complete travel experience built around elegance, convenience, and outstanding passenger satisfaction.

After deboarding the plane from London, I had to retrieve my luggage from the baggage claim area,…read morewhich was very easy to locate... just follow the signage. There were plenty of various restaurants, working areas and seating areas. The restrooms were very clean. After claiming the luggage, follow the signs to customs. Going through customs was to bad..... the signs will direct you which line to go to. Approximately, 15 minutes later, I was at the custom gate. After answering a few questions, I was on my way. Instead of taking a train, I decided to take an Uber to the hotel. Just follow the signs for the car sharing, taxi and bus area. By the time I got to the designated location, the car was with a few minutes. I didn't find this airport to be very difficult.

Arriving in Brussels, my flight parked at the farthest gate in the Brussels airport and I had a…read morehike to get to border control. The line took almost one hour at 9am on a weekday. Unlike in Germany, it appeared that Brussels had not yet implemented the new customs system at arrivals so non EU citizens queued in one line. EU citizens zipped through with the electronic pass gates. However when it was my turn with the agent I only had to scan the fingers on my right hand, answered a question what do I do for a living and that was it. Less than a couple minutes surprisingl. Baggage claim was right after and then the exit. Very good signage that directed people to the bus, train, parking, etc. When departing Brussels, follow the signs to the appropriate terminal if not checking luggage. Electronic gates required a boarding pass scan to validate trip and gain entrain to the security screening area. At least multiple lines were open so it flowed well. Plastics baggies needed to hold your small liquid containers), water bottles emptied, belts removed but shoes stayed on. Immigration was next and much more efficient on departure. US citizens accessed the electronic gates with just a passport scan and photo. It's not 100% functional as I was told to keep trying gates until my passport was accepted (4th one was the charm). Passport still had to be inspected and stamped afterwards but that was quick. Overall 50-50 rating based on this experience. Hopefully arrivals will be much better after full implementation of the EES screening process.

I've never been so unhappy with an airline as I am with TUI fly today. My wife, daughter, and…read moremyself were booked in a flight to Miami this morning and when we got here the check in was very confusing. We tried express check in which didn't work. We then asked the airport staff and they told us to wait in row 8, which we did. There were not enough people working at the check in and we were in line for an hour. When we got to the front they told us we needed to be at check in 12. It turns out that they don't have permanent check in counters and since two flights were leaving today there were two counters, we were at the wrong one. We arrived there 42 minutes before the plane took off and were told we were too late. This is the most frustrating experience I've ever had. I had to book a last minute flight home for 3500€ total. No refund was given for this flight either. The check in experience was unacceptable. It was not clearly labeled and not well staffed, resulting in our missing the flight.

Worst airline, service is not existent, they have no sense of urgency and seem like they are not…read morewell trained or k ow what they are doing, paying for bags was a nightmare. Had to wait in line for two. Hours to check in then told we had to go to another line to pay for bags then come back! What kind of system is this? Unreliable and they act like everything is okay or that you are being impatient. Well I don't like missing my cousins wedding events because of pure incompetence. Stay away from this airline. I demand a refund!

I am tall, 196cm to be exact. That's why on a recent flight from London to Brussels I couldn't…read moreface being crammed into a microscopic economy seat. Instead I decided to pay £385 to fly in British Airways "Business" class. What a mistake! On arrival to Heathrow's Terminal 5 it became quite obvious that I had walked into a cathedral dedicated to passive aggression. I tried to enter the queue at zone B as directed by one of the information signs. I was told that the staff had decided to close that so I had to go somewhere else. Anything for the convenience of the staff I guess. I joined the queue at "C" instead but was told when I got to the front that business class checked in at "Haitch". "Aitch?" I confirmed. No "HAITCH!" Checked in I made my way to British Airways business class lounge expecting to be able to relax - WRONG! It was a crowded, dirty mess with wet smelly bathrooms that looked more like a run-down bus station that an airline's lounge. The place was wildly understaffed which meant that there were used plates, cutlery and half eaten food littering every sticky table in the room. It was far less crowed in the rest of the terminal which is where I waited for my flight. The gate was announced and I made my way to gate 10C. Instead of an aircraft there was a bus waiting for us. My fellow passengers and I were loaded aboard a standing room only bus cattle fashion and driven to the remote stand. Not long now before I can relax in my expensive but now longed for business class seat. On release from our truck my fellow livestock scrambled up the airstairs for the cabin. I found seat 3D. It was not a business class seat at all but an economy seat with almost zero legroom. The whole point of spending £385 was legroom and I didn't have any. I asked the flight attendant if anything could be done. He explained that the only legroom seats available were the over-wing exit seats. They were in economy and he therefore couldn't transfer me. I arrived in Brussels only slightly late but with no feeling in my lower legs and initially unable to walk. My advice is unsurprisingly AVOID BRITISH AIRWAYS. BA would not have been my choice anyway but I do understand that given tight schedules and limited choice sometime you are forced to fly with a particular company against your better judgment. In that case don't make the same mistake as me. British Airways' Business Class is A CON.