One of the worse flight experiences in a while. Plane sat at gate for over an hour after it was…read moresupposed to leave. Unfriendly flight attendants and not much info on why were were just sitting there

Are you kidding me? You can improve everything! We left New Orleans at noon on Wednesday. It's now…read moreSaturday at noon and we're still waiting for another flight that we had to get on our own to get us to Italy by 5 o'clock today. That's three days to get from New Orleans to Italy. It's absolutely unacceptable. We were misled numerous times by the Internet information about JFK, and which terminals United Airlines could be found at which we eventually discovered that United Airlines cannot be found at JFK because they do not have a presence there. This couldn't have been handled worse by an airline in any possible way shape or form and we will never ever use United Airlines again.

Easy check-in, friendly staff and a very nice Thai Airways lady from Bangkok managing the ticket…read morecounter. The TG counter is located in Row 2 with the other Star Alliance airlines. My airline of choice..!

Agree with the previos reviewer. Horrible airlines. In the…read moreberlin terminal, they dont have chairs at the gate. Hey...this is not a typo! No chairs. I had to sit on the floor ! They charge for everything!

THE WORST COMPANY ON EARTH. This airline is not SECURE. They charge for everything. My son was…read moretraveling from the USA to Europe. He needed to Fly from Charleroi (Belgium) to Barcelona. He had no access to printer and he was charged 70 Euros because he did not print his ticket online!. This should be illegal (they do not have anything for you to print your ticket !!!!!!!!!!) Unbelievable, this behavior is a typical for this "airline". The STEAL from you whatever they can ..think about the SECURITY !. Save your trip and life, stay away from this cheap, crooks and insecure "airline".

I have flown Brussels Airlines several times in the last year. It is generally a budget airline in…read morethat there is a charge for all drinks and food on board. However, the planes are clean and the flight attendants are very professional. Check in is also quick and efficient. With the ongoing problems with the airport In Amsterdam, we have been and will plan on flying through Brussels via Brussels Airlines more often.

Terrible. Just terrible…read more They canceled a leg of my flight without telling me, rebooked me on a later flight, causing me to have to wait in the Brussels airport for seven hours. Provided no support, no lounge, nothing. Ground staff are overworked and grumpy. This will be the last time I fly Brussels airlines or spend time in this airport.

After deboarding the plane from London, I had to retrieve my luggage from the baggage claim area,…read morewhich was very easy to locate... just follow the signage. There were plenty of various restaurants, working areas and seating areas. The restrooms were very clean. After claiming the luggage, follow the signs to customs. Going through customs was to bad..... the signs will direct you which line to go to. Approximately, 15 minutes later, I was at the custom gate. After answering a few questions, I was on my way. Instead of taking a train, I decided to take an Uber to the hotel. Just follow the signs for the car sharing, taxi and bus area. By the time I got to the designated location, the car was with a few minutes. I didn't find this airport to be very difficult.

Arriving in Brussels, my flight parked at the farthest gate in the Brussels airport and I had a…read morehike to get to border control. The line took almost one hour at 9am on a weekday. Unlike in Germany, it appeared that Brussels had not yet implemented the new customs system at arrivals so non EU citizens queued in one line. EU citizens zipped through with the electronic pass gates. However when it was my turn with the agent I only had to scan the fingers on my right hand, answered a question what do I do for a living and that was it. Less than a couple minutes surprisingl. Baggage claim was right after and then the exit. Very good signage that directed people to the bus, train, parking, etc. When departing Brussels, follow the signs to the appropriate terminal if not checking luggage. Electronic gates required a boarding pass scan to validate trip and gain entrain to the security screening area. At least multiple lines were open so it flowed well. Plastics baggies needed to hold your small liquid containers), water bottles emptied, belts removed but shoes stayed on. Immigration was next and much more efficient on departure. US citizens accessed the electronic gates with just a passport scan and photo. It's not 100% functional as I was told to keep trying gates until my passport was accepted (4th one was the charm). Passport still had to be inspected and stamped afterwards but that was quick. Overall 50-50 rating based on this experience. Hopefully arrivals will be much better after full implementation of the EES screening process.

I've never been so unhappy with an airline as I am with TUI fly today. My wife, daughter, and…read moremyself were booked in a flight to Miami this morning and when we got here the check in was very confusing. We tried express check in which didn't work. We then asked the airport staff and they told us to wait in row 8, which we did. There were not enough people working at the check in and we were in line for an hour. When we got to the front they told us we needed to be at check in 12. It turns out that they don't have permanent check in counters and since two flights were leaving today there were two counters, we were at the wrong one. We arrived there 42 minutes before the plane took off and were told we were too late. This is the most frustrating experience I've ever had. I had to book a last minute flight home for 3500€ total. No refund was given for this flight either. The check in experience was unacceptable. It was not clearly labeled and not well staffed, resulting in our missing the flight.

Worst airline, service is not existent, they have no sense of urgency and seem like they are not…read morewell trained or k ow what they are doing, paying for bags was a nightmare. Had to wait in line for two. Hours to check in then told we had to go to another line to pay for bags then come back! What kind of system is this? Unreliable and they act like everything is okay or that you are being impatient. Well I don't like missing my cousins wedding events because of pure incompetence. Stay away from this airline. I demand a refund!

I am tall, 196cm to be exact. That's why on a recent flight from London to Brussels I couldn't…read moreface being crammed into a microscopic economy seat. Instead I decided to pay £385 to fly in British Airways "Business" class. What a mistake! On arrival to Heathrow's Terminal 5 it became quite obvious that I had walked into a cathedral dedicated to passive aggression. I tried to enter the queue at zone B as directed by one of the information signs. I was told that the staff had decided to close that so I had to go somewhere else. Anything for the convenience of the staff I guess. I joined the queue at "C" instead but was told when I got to the front that business class checked in at "Haitch". "Aitch?" I confirmed. No "HAITCH!" Checked in I made my way to British Airways business class lounge expecting to be able to relax - WRONG! It was a crowded, dirty mess with wet smelly bathrooms that looked more like a run-down bus station that an airline's lounge. The place was wildly understaffed which meant that there were used plates, cutlery and half eaten food littering every sticky table in the room. It was far less crowed in the rest of the terminal which is where I waited for my flight. The gate was announced and I made my way to gate 10C. Instead of an aircraft there was a bus waiting for us. My fellow passengers and I were loaded aboard a standing room only bus cattle fashion and driven to the remote stand. Not long now before I can relax in my expensive but now longed for business class seat. On release from our truck my fellow livestock scrambled up the airstairs for the cabin. I found seat 3D. It was not a business class seat at all but an economy seat with almost zero legroom. The whole point of spending £385 was legroom and I didn't have any. I asked the flight attendant if anything could be done. He explained that the only legroom seats available were the over-wing exit seats. They were in economy and he therefore couldn't transfer me. I arrived in Brussels only slightly late but with no feeling in my lower legs and initially unable to walk. My advice is unsurprisingly AVOID BRITISH AIRWAYS. BA would not have been my choice anyway but I do understand that given tight schedules and limited choice sometime you are forced to fly with a particular company against your better judgment. In that case don't make the same mistake as me. British Airways' Business Class is A CON.