I have approximately $350 worth of points which I am unable to use in the Aeroplane eStore to…read morepurchase digital Lego cards. I live in Australia and can access the site both via an app and also via a browser but purchases are blocked with an error message saying "try again later". KS

If I could give this airline zero stars, I would. I used them to travel for a family emergency and…read morethey caused nothing but headaches for me....and trying to contact them for resolution is nothing short of impossible.

Incorrect Sydney phone number. Trying to get an urgent update in my flight, given tensions in the…read moremiddle east

Gayle and I recently flew Business Class from Sydney to LAX. We enjoy their Polaris service of…read morewhich our flight was no exception. Our issue was at United Check-In, where the Economy line opened a full half hour before ours did. It wasn't because we were in any sort of a hurry, but when you buy a premium product, I guess I expect service to match. Once we made it to the front desk, our friendly United agent couldn't quite figure out how to check our bags all the way to Reno on 2 separate tickets (long story). It's been done before, but not this time. The real work was at the LAX side where we picked up our bags at International and then took the long walk to Terminal 7 to check in again. I know - 1st World Issues.

Normally we have stellar service... However, my friend tried to board last night to Australia…read more.. Bag was 2 lbs over... They charged her $300.. Very annoying, see are United Polaris Customers... We were waiting for her in the lounge...

Based on two flights Sydney - Rarotonga, Cook Islands NZ60…read moreonly 4 Stars Flight a bit hit and miss! Staff friendly although everything a bit disorganised. Food over cooked. Nice clean plane and good seats. Duvet missing from my husbands seat so they took it from another, luckily the plane wasn't full! Rarotonga, Cook Islands - Sydney NZ61 well deserved 5 Star Awesome service. Staff all friendly, helpful and organised. Cabin clean and comfortable. Food and drink excellent.

This review is based on five flights that Mark and I just completed on our 21 day vacation to New…read moreZealand and Australia. Flight NZ 5 from LAX to Auckland was perfect. The plane was a Boeing 777ER and was clean and tidy. We purchased premium economy seats which we found to be equivalent to business class on Delta. The seats are large pods with very spacious length and width to spread out. Food and service were top notch. High quality full bar was available with free drinks. Food was multi course with several options. The domestic flights were perfect as well. NZ6 from Auckland back to LAX was also perfect. I saw the one other review here on Yelp was one star. I assume that reviewer must have been in basic economy. We had travel companions in economy and they said it was plenty spacious and food was good. They had no complaints. We recommend premium economy and would fly in this class again with Air New Zealand.

Old story, no ending. My son's suitcase went to Istanbul rather than Zurich. He was on a 5 day…read moreskiing holiday and all his winter gear was in the suitcase. The TA customer service person at Zurich told him to buy what was essential, send the receipts and the money would be reimbursed. You guessed it, Turkish Airlines is offering a fraction of the cost of ski gear. They say that his claim has been evaluated "within the framework of internal rules". Any regulations should be fair, open and in the public domain. They refuse to let us know what these "internal rules" are so we can see why his claim has been denied. We have been round and round in circles for months with nothing more than platitudinous generic responses. But no answers. Oh for an Airline Ombudsman.

The phone number listed on the website ( 1300 086 152) is not accessible. No other contact…read moreinformation provided to contact the airline for management of my purchased tickets.

I had to call 1.855.510.3558 to make our reservation because the app wouldn't let me book a room…read morefor the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.855.510.3558 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

Amazing experience! The staff was very friendly and I thoroughly enjoyed the entertainment provided…read moreon the back of the seats. Most of the meals were good, except for the breakfast that was served. I felt like I was being sent to outerspace by eating those astronaut eggs. I then spilt some on my neck pillow, making my neck pillow unusable for the rest of the voyage. The sausages also had the texture of my ScrubDaddy©. Therefore, unfortunately, I have to give this company a 1 star review. Hopefully next time, I won't spill freeze dried eggs on my neck pillow.

It's always a pleasure to fly Turkish Airlines. Their planes are new with former military pilots in…read morecockpits and beautiful smiling Turkish flight attendants provide excellent service. There is also wonderful Turkic hot tea, free alcohol and very good food. Oh yes and complimentary Turkish Delight dessert is distributed right after warm hand towels because Turks are an Asian race. It's a wonderful custom making you feel at home with their famous Turkish hospitality. They also distribute very nice toiletry kits with warm socks, eyeshade, earplugs, lip balm, toothpaste & toothbrush. My fabulous souvenir tin kit has a stunning night picture of Istanbul embossed on top. First class is awesome. I love Turkish Airlines!!

AVOID TURKISH AIRLINES at all costs - and, it will cost you!…read more My husband and I flew with Turkish Airlines on 8/24 for our honeymoon. Sixteen days in Europe. Turkish Airlines lost our bag the entire time and never even delivered it to its final destination! Imagine trying to buy underwear and bras in Kusadasi or find some comfortable walking shoes, makeup, formal dress, bathing suit, etc. at random ports all the while missing out on your pre-paid excursions and dinners because you don't have proper dress attire! We saved for years for this trip of a lifetime and Turkish Airlines ruined it then and are not doing anything to rectify the situation now. My poor mother, my mother-in-law, our travel agent, and our cruise line all tried to get through to Turkish Airline to find out where the bag was and try to get it to our final destination while we we are on the ship (limited cell service and email for us). Each time Turkish agents told us a different answer, which contradicted the next answer we received. At one point Turkish said they were trying to get it to us at the next port but, it never even left the United States! Then we were told that the file was closed because the bag was delivered, but it was not yet. Finally we had to call a carrier service to go to LAX airport to look through the lost bags and they found our bag. Now they are claiming we didn't file within the 21 day policy of missing bag. But we did and have a copy of the Direct Courier Service receipt on the date my mother-in-law had to pick up the bag (we were still in Europe at this time), plus we have dated automated emails from Turkish on the date I submitted the claim, to prove it. They are just using excuses to discourage us from standing up to our rights as a passenger. Turkish is now ignoring our email. We plan to now work with an attorney to escalate the issue if we aren't contacted by Turkish Airlines shortly. From my experience, Turkish Airlines does not care about their customers. Don't fly with Turkish Airlines, fly with another airlines such as Emirates, Etihad Airways or Qatar Airways. Your wallet, sanity, and marriage will thank you ;) #ISTTK32254

This is first and the last time I will use Canada Air line. I have been trying to contact them all…read moreday but no answer.

i have been trying to contact air canada re our upcoming trip, i have called all phone numbers…read moremultiple times with either the number is disconnected, or phone rings out ,i have even left messages for a call back again no call back. very very disappointing. kathryn cratchley

I came through here for the Sydney Marathon because race participants needed to get to Bradfield…read morePark for the start line. Each train car was packed once we arrived at this station so the train had to park there until everyone was able to get off. The bottleneck for getting out of the station were the stairs. Since it was an elevated platform, there were nice views of the Sydney Harbour Bridge and the surrounding area.

Milsons Point station (note no apostrophe in the name!) must be the CityRail station with the most…read morereal estate value. It's got the lot, incredible value, never to be repeated again: views (including water views and Harbour Bridge views), close to transport (yeah, literally, but ferries, f(r)eeway and buses are also not far away), close to shops (a couple of restaurants and cafes down there), heritage building, lifts built-in, gardens at your (non-existent) door-step. The list goes on. It also has got two bathrooms, an unknown number of rooms (probably more than your average home), but no parking spaces and no swimming pool:( Ok, in terms of real estate value I've lied a bit here. Circular Quay station is equally good (just see my review of it). The best part of this is you get to enjoy this value every time you check in here, and it only(!) costs you the price of a CityRail ticket. The interesting thing with the transport hub 'Milsons Point station' is that you won't even really notice it's there. Once you step out of the station building, which on its ground level really is just an arch-way under the extension of our Harbour Bridge, you're either in Kiribilli village, or Bradfield Park. From either side, it's just a stone's throw to the harbour. One last breath of harbour air. Breath-in...aaaahh fresh air: "Please stand clear. Doors closing." Oi, bummer.