Fantastic, local propane service provider. Excellent customer service. Very fair prices. Speedy…read moreservice. Also supply other sources of fuel including gasoline, diesel and heating oil. They sale and service propane gas logs. They sale tankless water heaters and grills and more at this location. I recommend Davenport Energy in Siler City.

I was a good long-term customer with this company in my former house. I called them to set them up…read morewith another propane tank for my new house, and I was treated badly. They said they would not set a tank unless we bought all the appliances from them. We have already purchased our appliances, and there was no compromise with them. I do not feel they should make us buy overpriced appliances to get service. We have found another company that wants our business

Awesome people! The man who comes each year to service my fireplace is wonderful. Very happy and…read moresatisfied with them!

Horrible!!! Customer service is terrible. The accounting department Amanda has no customer service…read moreskills. She will argue with you without making any sense with "the sum up month". No people skills for the job. the website with our account have invoices posted there that is the same as their records and then expect us to pay more money, even though our invoice reflects no money owed. Invoices on customer account should have the SAME information as theirs. We have been customers since 2016 and have had too many problems with accounting. I've never dealt with an accounting department manager with this low level of abilities to do her job. Delivery guys are very respectful helpful and timely but unfortunately, Amanda in the accounting department gave us such a negative experience.

HORRIBLE customer service. I called 4 times to request service. I was initially told by Amanda that…read moreI would get a call back by a service tech. Never got a call. I called back two more times and was told I was on the schedule but no one ever showed up. Called back again and was told that I was in the pile of over 60 requests to get a call back for scheduling a service call (this after being given dates twice for someone to come out). I spoke with Amanda each time. Not a pleasant person and not at all helpful. The company should be honest with their customers and let them know service isn't their priority.

I chose Berico a year ago to service my Heat Pump/AC on a regular schedule…read more I have found the technicians to be knowledgeable and professional during our interactions; with two (2) exceptions out of 5 total interactions. Management has been responsive when I contacted them with concerns. It because of this that I continue to be a customer of Berico and recommend them to others who might be facing the same choice I made a year ago.

Date: 06/22/2026 1…read morestar BERICO Used "Get a Quote" from BBB on 6/9/26 request was sent via BBB. Never heard back from Berico so I called on 6/12/26, s/w REMOVEDfor a quote & advised I'd requested via BBB but she had no clue, but to come out 6/12 $165 (considered after hrs.) but to schedule for 6/15/26 it would be $95,so I scheduled it for 6/15. Tech REMOVEDcame out & was very helpful explaining what could be the issue. Initially he said the fuse in the furnace had blown (reason thermostats were not connecting to outside unit) which he checked later. He went back to the furnace & spoke with someone, I'm assuming was his Mgr. REMOVED, then came back to tell me that the entire Zone Board aka REMOVEDneeded to be replaced cost $799! Same day Not Stock Carrier Fee $75.33 for him to go get would take 45 minutes, he was back in less than 15. I verbally agreed what do I know, but when he left I looked up the cost & found that the part was actually between $100-$200. So when he returned I asked him to provide a receipt he finally said $133 but never provided a receipt. At that point I wanted to know WHY the cost was $799 to replace! He said upcharge fees plus $85 per hr. labor to replace in his words in a few minutes. I told him to wait that I wanted to call the office 1st because something was off & I felt I was definitely being OVERCHARGED!I kept calling 3 times, being put on hold and then disconnected! A young lady finally answered & I asked for the Mgr., she said let me get REMOVED, then came back & said he'd left the office. I asked REMOVEDto call but he didn't. At this point I REFUSED to have it replaced. Please also note that the REMOVEDEVALUATION CHECKLIST was showing the Inspected REMOVEDchecked in GREEN as PASS!? He also had the Dispatch fee @ $99 instead of the $95 I was quoted. He said REMOVEDwas new. He then balled up & kept the initial fees totaling $1,039.24 - new Inv. Quoted fee of $95 & charge for Carrier Trip $75.33 = $181.82. Ran out of space to complete! Berico Date: 06/24/2026 Thank you so much for your review. Good or bad we appreciate your feedback as we learn from these situations and we always hope to get better. We want to first apologize for any communication challenges. In speaking with our technician he mentioned he had obtained your approval on his quote prior to beginning the repair, so we are sorry if this was misunderstood. Below we will provide some explanation, but overall we are glad to honor the discount our manager has offered when speaking with him. Though we understand your feelings, we hope the following explanation will better explain the cost structure of repairs. Our technicians use what is called flat rate pricing, which allows all of our technicians to bill the same for each repair no matter which technician is performing the work. The benefit to the customer is they are always quoted before the repair begins (as in your case), and there is no penalty for how long a repair takes as different technicians take longer than others on certain tasks. Additionally, all customers are treated the same with the same quote for a specific repair. With that said, the system is not always perfect in each application and we are always glad to look at individual situations to see if there is room for savings (as REMOVEDhas offered in your case). We do want to share that despite the cost of a part, the company incurs a significant amount of other costs behind every repair. Examples of these costs would be labor expense, vehicle expense, insurance, training time, travel time, shipping, fuel expense, administrative and office expense, among much more. Unfortunately the costs in our industry have risen over 50% in some cases since the 2021 time frame and we too struggle to comprehend it. As far is the inspection sheet showing green initially, this is a chain-reaction related repair. For example, the technician initially considered the fuse to be the issue, but upon ruling this out identified the zone board. We apologize for this confusion but the zone board was unknown to be wrong until we ruled out the fuse. We would love to work toward regaining your trust and look forward to speaking with you further. We have been in business a long time and always appreciate the opportunity to make things right again. Berico Date: 06/24/2026 Thank you so much for your review. Good or bad we appreciate your feedback as we learn from these situations and we always hope to get better. We want to first apologize for any communication challenges. In speaking with our technician he mentioned he had obtained your approval on his quote prior to beginning the repair, so we are sorry if this was misunderstood. Below we will provide some explanation, but overall we are glad to honor the discount our manager has offered when speaking with him. Though we understand your feelings, we hope the following explanation will better explain the cost structure of repairs. Our technicians use what is called flat rate prici

We've been customers for many years. Conklin originally installed a propane tank for us to supply…read moregas fireplace logs. We looked all over and theirs were the best plus they were made here in NC! Conklin also ran a line to our deck and hooked up our outdoor grill. Bye bye tank exchange. More recently, we bought glass doors for the fireplace drop them. Very nice and saving a lot of energy/money. Conklin employees are professional, courteous, knowledgeable and provide excellent service. Prices are at or lower than anyone else. A terrific firm to do business with.

Stopped in looming for a cost effective way to fuel my gas logs. I didn't want get locked into a…read moreservice contract. Ended up buying a 100# tank regulator and tubing. Will pay for itself after 1 winter. Thanks Conklin Team.

This is a family run business that is really focused on their customers…read more The driver filling our tank smelled propane so he called a technician who was here within the hour to address a leak Very thorough, fast and friendly!

Great service! We just had our gas logs installed. Logs look nice. Everyone was very helpful and…read moreeasy to work with. They install Headmaster logs, which are locally made.

Store is permanently closed! No signs on building to indicate closed permanently. It appears that…read moreemployees aren't there or out for lunch. I went there twice before I found out what was going on!

They installed our propane tanks. Great customer service and very helpful. Aaron, the technician,…read morewas very informative on the operation of the tanks and lite the pilot light in our fireplace. I highly recommend them.