I chose Berico a year ago to service my Heat Pump/AC on a regular schedule. I have found the technicians to be knowledgeable and professional during our interactions; with two (2) exceptions out of 5 total interactions. Management has been responsive when I contacted them with concerns. It because of this that I continue to be a customer of Berico and recommend them to others who might be facing the same choice I made a year ago. read more

Date: 06/22/2026 1 star BERICO Used "Get a Quote" from BBB on 6/9/26 request was sent via BBB. Never heard back from Berico so I called on 6/12/26, s/w REMOVEDfor a quote & advised I'd requested via BBB but she had no clue, but to come out 6/12 $165 (considered after hrs.) but to schedule for 6/15/26 it would be $95,so I scheduled it for 6/15. Tech REMOVEDcame out & was very helpful explaining what could be the issue. Initially he said the fuse in the furnace had blown (reason thermostats were not connecting to outside unit) which he checked later. He went back to the furnace & spoke with someone, I'm assuming was his Mgr. REMOVED, then came back to tell me that the entire Zone Board aka REMOVEDneeded to be replaced cost $799! Same day Not Stock Carrier Fee $75.33 for him to go get would take 45 minutes, he was back in less than 15. I verbally agreed what do I know, but when he left I looked up the cost & found that the part was actually between $100-$200. So when he returned I asked him to provide a receipt he finally said $133 but never provided a receipt. At that point I wanted to know WHY the cost was $799 to replace! He said upcharge fees plus $85 per hr. labor to replace in his words in a few minutes. I told him to wait that I wanted to call the office 1st because something was off & I felt I was definitely being OVERCHARGED!I kept calling 3 times, being put on hold and then disconnected! A young lady finally answered & I asked for the Mgr., she said let me get REMOVED, then came back & said he'd left the office. I asked REMOVEDto call but he didn't. At this point I REFUSED to have it replaced. Please also note that the REMOVEDEVALUATION CHECKLIST was showing the Inspected REMOVEDchecked in GREEN as PASS!? He also had the Dispatch fee @ $99 instead of the $95 I was quoted. He said REMOVEDwas new. He then balled up & kept the initial fees totaling $1,039.24 - new Inv. Quoted fee of $95 & charge for Carrier Trip $75.33 = $181.82. Ran out of space to complete! Berico Date: 06/24/2026 Thank you so much for your review. Good or bad we appreciate your feedback as we learn from these situations and we always hope to get better. We want to first apologize for any communication challenges. In speaking with our technician he mentioned he had obtained your approval on his quote prior to beginning the repair, so we are sorry if this was misunderstood. Below we will provide some explanation, but overall we are glad to honor the discount our manager has offered when speaking with him. Though we understand your feelings, we hope the following explanation will better explain the cost structure of repairs. Our technicians use what is called flat rate pricing, which allows all of our technicians to bill the same for each repair no matter which technician is performing the work. The benefit to the customer is they are always quoted before the repair begins (as in your case), and there is no penalty for how long a repair takes as different technicians take longer than others on certain tasks. Additionally, all customers are treated the same with the same quote for a specific repair. With that said, the system is not always perfect in each application and we are always glad to look at individual situations to see if there is room for savings (as REMOVEDhas offered in your case). We do want to share that despite the cost of a part, the company incurs a significant amount of other costs behind every repair. Examples of these costs would be labor expense, vehicle expense, insurance, training time, travel time, shipping, fuel expense, administrative and office expense, among much more. Unfortunately the costs in our industry have risen over 50% in some cases since the 2021 time frame and we too struggle to comprehend it. As far is the inspection sheet showing green initially, this is a chain-reaction related repair. For example, the technician initially considered the fuse to be the issue, but upon ruling this out identified the zone board. We apologize for this confusion but the zone board was unknown to be wrong until we ruled out the fuse. We would love to work toward regaining your trust and look forward to speaking with you further. We have been in business a long time and always appreciate the opportunity to make things right again. Berico Date: 06/24/2026 Thank you so much for your review. Good or bad we appreciate your feedback as we learn from these situations and we always hope to get better. We want to first apologize for any communication challenges. In speaking with our technician he mentioned he had obtained your approval on his quote prior to beginning the repair, so we are sorry if this was misunderstood. Below we will provide some explanation, but overall we are glad to honor the discount our manager has offered when speaking with him. Though we understand your feelings, we hope the following explanation will better explain the cost structure of repairs. Our technicians use what is called flat rate prici read more

As a first-time homeowner, finding reliable and professional service providers is incredibly important--and Berico delivered across the board. From the very beginning, Bonita was a standout. Her communication was prompt, clear, and genuinely helpful. She made the entire process--from scheduling to planning--easy and stress-free. Her professionalism and warmth made a strong impression right away. Equally impressive were the on-site service providers. From the moment they arrived, they were courteous, knowledgeable, and clearly took pride in their work. They explained everything in a way I could easily understand, and their trustworthy, respectful demeanor put me instantly at ease. It was a pleasure getting to know them. Berico has absolutely raised the bar for home service--efficient, personable, and dependable. I'm truly grateful to be a new customer and if this is the standard they continue offering, won't hesitate to work with them for years to come! Thanks again to Bonita and the entire Berico team! read more

Berico - Berico service truck! - Heating & Air Conditioning/HVAC Near Me - Greensboro, North Carolina

We have used them for years . Overall good service . We have oil and make monthly payments to offset oil refills. Techs are efficient and knowledgeable . read more

Berico - Berico - Heating & Air Conditioning/HVAC Near Me - Greensboro, North Carolina

I had an extremely unprofessional experience with Berico Fuels, Inc. I canceled service and asked them to stop taking money from my account, but the charges kept coming. Management, Brandon, was rude and brushed me off. They sent technicians to my home for a well pump issue. They swapped out the brand-new pressure switch I provided with a Berico switch and billed me $300, even though it did not fix the problem. Later, they claimed the fee was for labor, but their price sheet listed the charge for a pressure switch. The real issue was the well pump. They then tried to charge me $6,000 to repair it and demanded $3,000 up front. I also asked them to remove their equipment from my property, but they acted like it was my responsibility. I received neither respect nor proper communication. read more

I contacted Berico on Tuesday to diagnose an issue with my hot water heater, and by Wednesday a new unit was professionally installed. Adam and David, the Berico plumbers who handled the installation, did an outstanding job. They were knowledgeable, courteous, and highly professional, and they took the time to ensure everything was done correctly. Berico has completed both HVAC and plumbing work for me as well as for other members of my family, and they have consistently provided excellent service. I highly recommend Berico for their reliability, quality workmanship, and outstanding customer care. read more

We just needed the pilot light lit. The guy comes and bitches that it needs a full service. It's the end of the season and we aren't ready for that but we don't have heat in that added on part of the house and we have some cold days left. He just left then had the office call me to upsell us a full service. BS. We will just go back to who we used before. I couldn't remember the name of our usual company. Believe me I will not forget it now. read more

I would give this company a 10 out of 10. I had my air conditioning checked at a cost of $99 and the technician was here for 2 1/2 hours making sure everything was clean and working properly. I am very satisfied with the detailed explanation and recommendations that were left with me. read more

They installed a furnace in the attic and did a very poor job during the installation. It leaks more air into the attic than it sends through the vents to downstairs. They refuse to fix it without charging us more money read more

they always send a qualified tech to do our air and heat. this time there was a problem with water getting in the unit and causing mold. technician told us what needed to be done but left the decision to us for correcting the problem. we decided to do what was necessary to get rid of mold even though it would cost us some money. I've always trusted them because they diagnose the problem, give options and let the customer decide. top notch techs and service. Suzanne messick read more

Good tech, and competent office staff. Tech did more than expected. Reasonably priced. In and out, and gas logs work again.

I called Berico at 8:00 am because my heat was not workin. I received a call back at 8:18 am that the tech was on his way. Juan was at the house at 8:45 and diagnosed the issu, went to pickup the part and had the heat up and running by 12:30 pm. Juan was wonderful! read more

Terrific customer service. Technician was great-efficient and knowledgeable. About one dollar less per gallon compared to Amerigas at this writing. read more

SURPRISE... Long business relationship, greater than 10 yrs ALWAYS top notch.....expert advice, business process, customer service, excellent staff, quality products, responsive delivery, even high level marketing. Hard to find small businesses of this quality today. KUDOS to the Berico Team read more

So very customer oriented and extremely responsive easy to find on Webb avenue. Readily answered and offered understandable explanations to my questions. read more

We switched to Berico 4 years ago and are still super-impressed with their level of expertise and professionalism. James, the most recent member of the Berico team to visit, just spent more than three hours tuning up our dual HAVACs, including built-in humidification and ion air purification. He also cleaned and inspected all the parts of our gas fireplace. It's a pleasure doing business with Berico. read more

Berico provided prompt, professional installation of my new AC system. Every detail was meticulously planned and executed. Berico installed my original system 26 years ago. They were the only company I considered for diagnosis and installation this time. I will continue to use only Berico for my AC needs. read more

We have been using Berico for ten years. They do a GREAT job. Just had my winter inspection by Nate. He explains what he is doing . They always call ahead of the appointment time and show up when scheduled. Woody D . read more

What can I say about this company, I'm sure they are great at what they do however my experience with my last maintenance visit was not the best to anyone's standards, and I'm a maintenance tech my self so I know what I'm talking about, tech didn't bring his own tools, I had to Let him use mine, he came to install a thermostat and after several failed intents I finisHed dooming the research and doing it my self while he was still here trying to figure it out, then on top of that charged me for a full visit when I did all the work and the little work he did he did it with my tools, I had a different hoax company come to a quote and all they want to do sell you a new system for tons of money, giving hvac companies a bad rep, I think this industry needs serious regulations. read more

When it mattered the most for Berico to show up and be there for me -- they failed terribly. Berico is not a reliable company in times of urgency. I will not use their service again and I would not recommend them. Especially if you're looking for helpfulness. My 19yo unit went out on a Friday evening. That in itself understand poses issue in acting quick. This sadly also happened in 90+ degree weather. Very bad timing. Berico came out told me a laundry list of issues that needed to be tended to (or replace it) and insist on collecting its diagnostic fee so the service person could go on their way. They were more concerned in collecting their money than helping me. I immediately went out, knowing I wouldn't have air conditioning all weekend and especially during the hot heat. I paid $700 for a 700 sqft portable unit knowing I had to figure out how to keep the better part of 1700 sqft cooled. I was left really not knowing what to do nor what my options are. The following week I reached out to Kemco. And wow was I angry!! Not because of what Kemco wasn't doing, but because of what they did! They first jumped to make sure I was fully equipped to keep my place cool. I was struggling to do so! I ended up needing three temporary units to carry me through. Kemco not only jumped to ensure I was comfortable while I waiting for the unit that they quickly helped me purchased. This experience with Kemco has continued to fuel anger towards Berico. I had an established relationship with them. They FAILED me when I needed them the most. They are absolutely being judged over when it matters most for them to live up to their promise. What's even more frustrating is their lack of accountability and responsibility when I expressed my concerns to them. i received a generic apology and even admission that providing customers with temporary units is standard practice. They did nothing to retain my business or to remedy their mistakes. read more

I only have gas logs and I shopped around because Amerigas was charging me 4.85/gal. After speaking to a wonderful staff at Berico and finding out I could get gas at half that price I decided to switch companies for my gas service. When they came both the person who switched out the tanks and the gas delivery person were extremely polite and friendly. I appreciated that he put some booties over the shoes when he came my home in to restart the fireplace. Very pleasant experience and I highly recommend. read more

Berico installed a new heating system for my home. They were on time, efficient and had new system up a running within 6 hours.

Great local company, awesome customer service! I would highly recommend them if you need service on your heating system.

Requested quote for replacement of HVAC unit 2 weeks ago. Rodney came out. Said he would have a quote next day. Called him a week later said he was busy and would get as quote out that day. Its a week later... still no quote. Their slogan is "always dependable". Must not need the business read more

We scheduled an appointment 2 weeks ago for Berico to come out this past Tuesday, and start our pilot light and adjust the gas logs for the winter season. The day of the appointment they called to reschedule because there were people with more important needs that they needed to tend to. Everyone's time is important, and taking time off to be at home only to be cancelled the same day is extremely disrespectful, and cost me money, and I highly doubt they would discount their next scheduled trip, 2 weeks from now. read more

Completely satisfied with sale and installation of a mini split. Competent, professional, friendly installation team. They maybe somewhat pricy, but you get what you pay for! Better is, in the long run, cheaper. Berico is now my go-to HVAC company. read more

Came home from work at 4:30 pm, on the hottest day of the summer, to find my AC broken. My house was sweltering. I called berico- they got a technician out to my house and my AC was up and running by 6:30pm. The tech was friendly and informative. He was even kind to my 3 barking dogs. Berico literally saved my family on a horrible hot day! Would highly recommend. Prices were fair and tech even offered alternative cheaper methods to get AC working again. read more

Berico was recommended by a friend. They came out same day when our heat wasn't working and fixed it with a hour. Price was reasonable too given it was after hours. Will definitely use them again. Editing my post. They are get quick to get out to help you but I've come to realize they charge a flat rate for service. So if it's a $200 job you are going to pay $700. They are very nice and helpful just pricey. read more

I reached out to these guys regarding our air conditioner not cooling adequately. When the Berico tech arririved I explained what was going on and immediately he wanted to go into our basement to check the inside unit for freon leaks. He never checked the freon levels on the outside air handler to see if it was low. Afterwards he contacted his supervisor who promptly showed up to give me my options to replace the whole system for $6500.00! The supervisor never checked behind the tech to see if his assessment was accurate. The following day I contacted another HVAC company for a 2nd opinion (I didn't tell them they were there for a 2nd opinion). I told them the same thing I told Berico. When the 2nd tech arrived the first thing he did was check the outside unit to see if the freon levels were low but they were not. (Why didn't Berico check the outside first to see if the freon was low and then check for leaks?). Next the 2nd tech checked my return filters, one of which was filthy....we changed them all and the unit has performed flawlessly ever since. Yes; I was guilty of not changing my filters as I should have but $6500.00? That is not right as a matter of fact it's unethical. It made me angry that they attempted to take advantage of us in this way. The best way I can describe my experience with Berico is they were shady. I do not recommend this company. Buyer beware! read more

Berico priced a job for a disabled veteran, using using cheaper equipment and materials, 2 and half times more than multiple businesses across 4 counties. All businesses were given the exact, written and verbal, list of requirements. Other competitors even giving written 100% money back guarantee for any reason. Offered to show Will Barry documentation and job site to prove everything was same as other companies. He was not interested. Told him that if this type of pricing was not for different type of people then the entire community was being charged ridiculous prices. Also mentioned the quoted puce was approximately $14000 more than Berico's 2016 quote for the same job. details to follow after installation is completed. read more

Worst company ever!!!!! had a hard time getting someone out to o a quote, not to mention the customer service was rude and not helpful. I was without heat and they scheduled the appointment three weeks out. Then the gave a quote I had a coupon from the website and was told it would not be honored since it had been expired for 3 days. I advised I called to schedule the quote 3 weeks earlier and he looked at me and stated sorry it has expired. Next issue I have was it has never been inspected, and when we went to sell our home I was advised the unit did not pass inspection neither did the duct work we had completed for various reasons. I contacted Berico and have been transferred from one person to another without this issue ever being handled. We paid good money to have this work done and in the middle they came up with extra expenses to raise the price we had agreed upon, and now once they have done a crappie job they will not call anyone back. Not very good business if you ask me. I will never use them again nor would I recommend them to anyone. I am currently looking into having someone else fix what Berico has messed up. How they have been in business for so long I will never know. If I could get away without leaving any starts I would. But RUN AND RUN FAST. read more

I've been a customer with Berico for over 10 years now. They were great when I needed a heat pump installed in a rental property and have been my propane supplier for all of my rental properties. Their service is great and the employees are very helpful and nice. I'm now a life long customer of Berico Fuels. read more

Excellent service.. Great price!! The technician was precise, professional, and proficient. He educated me on the issue with my AC unit and provided his professional judgement on the solution to fix the problem. The job was completed within and hour and it did not cost as much as other HVAC companies!! I was very pleased with the Berico and will continue to use them in the future!! read more

Thank God I am on the gold plan. All work was performed perfectly and at no charge. I wish I could purchase insurance with this kind of coverage. read more

My experience with Berico (who bought Mitchell Heating & Air) is a financial one. They, Berico, were doing a" special "for us Mitchell former customers by servicing the air conditioner for $59 is what the letter said. The guy came out did the service, I wrote a check for $59 handed to the guy on the truck and went to see about my elderly neighbor because a fire truck was in the front of her house and several of the firemen when into her house. When I came back he handed me the sheet and asked me if I knew that there was now a tax on service. I said no, I did not. I said I had some change in the house but that was my last check. He told me to forget it. Today I get a bill for $3.98 for the tax. I am sending it in today and I know that I did not know about the tax but the only amount I had seen from them was a "special" for $59.00. I did call and was told nothing could be done about it. Will not use them again, there are other fine Heating & Air people in the area. JM read more