Extremely disappointed with our experience here. My family and I came in expecting to enjoy our…read morenight, but it ended up being one of the worst bar experiences we've had. We went up to the bar multiple times and were refused water 3 separate times. We also tried placing a food order, but the bartender told us food orders had to go through the server -- the issue was that no server came to our table for almost 2 hours. We were basically left sitting there unable to order. To make things worse, when it was time to close our tab, it took around 30 minutes just to get our cards back. The bar also felt extremely overcrowded to the point there was barely room to move around safely or comfortably. I understand places get busy, but being ignored, unable to order food, and waiting excessive amounts of time for basic service is unacceptable. Overall, the bartender experience and service completely ruined the night for us. We won't be returning.

Came in on a Saturday night to sing karaoke with friends and have some drinks. The place was mostly…read moreempty when we got there. We never got the songs that we paid for. The staff just kept playing their own stuff which is fine, but not if you're charging people for stuff you're not gonna give them. Also the drinks were very watered down and the staff had a very poor attitude even in lieu of the service they were not providing. And all with a spending minimum? For what? Being ignored? Would give it a half star if I could. Very bad experience. Will not be returning.

Friendly vibe. Convenient for guests…read more A couple of Mai Tais and or house wine and or domestic beer is included as part of the daily resort fee that Hilton charges for a stay at this property. Relaxed vibe in the lobby with low key and pleasant entertainment on the Friday evening that I was there. Service was fast, friendly and efficient.

If youre staying at the Hilton, dont pass up the opportunity to enjoy the many offerings here…read more Open air windows and pleasant music greet you in the am for strong complimentary coffee and breakfast offerings. Try the spam musubi, especially if you have that resort credit. Evenings great local Hawaiian music and hula dancers entertain you while you enjoy their special island breeze cocktail. Our party of 4 finally decided to just eat dinner there on a Friday night .. place was packed, but food came out pretty quick. We were all surprised how good it was (Im sober so can't blame that). Prices reasonable service friendly. Margherita flat bread, Kailua pork w cabbage and the pulled pork were scarfed quickly. Entertainment was fabulous on Friday. I recommend this place for casual meal and drinks.

Hottest staff, bar none. The absolute BEST people; period. This place is a hidden gem. The people…read morethere are the epitome of Aloha. They are the absolute BEST.

Local dive bar for regular Pau Hana's!…read more This place was made for the local aunties and uncles. We came here after work on a Friday Night. Right away Aunty Joy greeted us with her pretty smile! Got us our drinks and gave us pupus! She made her rounds regularly and talked story with us between rounds. So sweet. Had live music playing and had the most fun time with the later waitresses that came in for their night shift. This is a mom and pop dive bar. Less Michelin star and more homey feel. Defs go back and talk story with aunty!

Food was delicious. Pork tacos and Charcuterie board were legit. And the place has a cool open air…read morevibe. The Old Fashion was great as well!

Great service. Great food. Nice people. Easy to get to and friendly staff. Menu has a great…read morevariety. Drinks are the best

Not much to see here folks, but at least in Hilo, there is a Hawaiian Airlines Premier Club lounge…read morefor all you frequent flyers. The lounge has seen better days, as it probably needed a few repairs, as I noticed a few "gashes" in the dry wall. The club lounge is simple, NO Food, or frills........just soft drinks, coffee, and a few small snacks. That's all folks! Although you can't compare this lounge to any of the airline lounges on the mainland, if you want to get away from the crowds at the airport & just hang out in a quite place, then this lounge will certainly fit the bill.

Scanner didn't work, we tried several times, the door was unlocked, and no one was there to…read moreconfirm or give us the "Aloha" greeting. Coffee, sodas, and a bag of pretzels were available. Chairs did not recline, no windows. Two room with TVs, but it was not turned on.

Terrible place it was like a ghost town. Don't go Here if…read moreyou have vibes that are ecstatic. They lie about their machine working for karaoke

Food is good, service is nice, if they busy be patient. Get one girl that sing good karaoke…read moresometimes.

I had The Hidden Nene bookmarked when I was planning out my trip to Hilo and I couldn't be happier…read morewith my experience at the speakeasy. My wife and I stopped by for pre-dinner drinks and we absolutely loved the drinks that we were able to try out. I started out with a cocktail called the "Spam Dram", a crispy Spam fat-washed barrel-proof bourbon, combined with seared Spam and nori syrup and topped off with a spam musubi garnish. As one might guess, this drink was presented in a spam musubi tin, and atop the bed of crushed ice was an *entire* spam musubi. The drink was a perfect representation of spam musubi in a glass -- sweet, savory, and full of umami. Props to whichever bartender put together this creative drink. The next drink I ordered was the "Smoky Bear", another bourbon based cocktail. This one had bird's eye chili essence in it, and was much closer than your traditional Old Fashioned, except it had an incredible amount of smokiness and a punch of heat to it as well. If you enjoy stiff drinks with complexity, look no further than this cocktail. While we were seated at the bar, we overheard somebody close to us mentioning a password special that had been posted on the Instagram page of The Hidden Nene. We checked their latest story posted two hours earlier and the password special for the day was a "fizz me baby one more time", a strawberry and yuzu gin fizz. My wife ordered this cocktail as her second drink and loved how refreshing the drink tasted. Overall, if you consider yourself a cocktail connoisseur, you owe it to yourself to check out The Hidden Nene if you're in Hilo.

The coastal town of Hilo hides the fantastic speakeasy, The Hidden Nēnē. Head down the stairs by…read morethe green door, and it becomes less hidden, and you can see the sign for the basement level bar. The underground space is low green lighting, a long bar, and green velvet bar chairs. We went during the day, so they were not busy, and were able to sit at the bar. The service was quick, relaxed, and friendly. The cocktails are upscale priced, but well made. They do offer a full food menu, we did not order any food on our visit.

We had a great experience staying at the Hilo Hawaiian Hotel and would definitely come back…read more The best part of our stay was the staff. Everyone we interacted with was friendly, welcoming, and genuinely kind. A special shoutout to Charla at the front desk. She was professional, patient, and handled a difficult guest with grace while still making everyone else feel taken care of. Employees like her really make a difference. The location is beautiful. The ocean views are amazing, there's plenty of parking, and it's a nice area to walk around and enjoy the scenery. Our room's AC worked great, which was much appreciated after spending time outside. The hotel itself is clean but could use some updating. I think it would be nice to modernize certain areas while still preserving the Hawaiian history and charm that gives the property its character. There are also a few maintenance items that could use attention. For example, our towel rack was very loose and some bathroom finishes were showing wear. We also really enjoyed WSW | The Steakhouse. The service was excellent, and the bartender was knowledgeable and made great recommendations. Overall, if you're looking for a comfortable stay with beautiful views, friendly staff, and a relaxing atmosphere, I'd definitely recommend staying here.

I think if you're familiar with the properties on Banyan Dr. you know the Hotels are old. I don't…read moreexpect much, we always stayed at Uncle Billy's (RIP) but decided to try here. First off, the Lobby area is absolutely beautiful and parts of the Restaurant is still under construction. However, the rooms are dated.. extremely dated. We had three rooms for our Family, all on the 8th floor, and our room smelled of straight mildew as soon as we opened the door. Unfortunately we couldn't keep the door open to air it out as it was also extremely humid and there were swarms of termites on the balcony. The wallpaper was bubbling all over the walls, and the rug and chair fabric looked as if it were better to just toss. The minifridge was also busted.. it would freeze all our beverages that weren't placed in the freezer. Annoying but I'd rather it be frigid than warm. The bed was very comfortable and clean.. as well as the bathroom. No signs of rust or mold. No bugs were seen in the room. Front desk was flustered when we checked up, there were a lot of activities in Hilo town this past weekend so although they weren't overly friendly, they weren't rude. Parking is onsite but of course first come first serve. It's nice that they have a garage under as well but if you miss snagging a space, there's street parking. It was a great visit for us so we do recommend it if you get your room at a decent rate. The property is very well kept and the elevators are relatively fast but the location itself is very convenient to everything you need to do.