I had the same experience as one of the other reviewers with the old guy cashier at checkout. He…read moredoesn't say one word to customers, not a "hello" or "thank you". He barely takes his eyes off the TV to make eye contact with you, and the last time I was there he basically grabbed the cash from my hand. Just to inform people I will comment on a review below before this one - that guy isn't the owner. Che, the owner, is friendly and chatty about his inventory. It's a good store other than the cold customer service at checkout from that one guy. All the other employees are friendly.

Awesome customer service. They can special order whatever drink/spirit you are looking for. They…read moredid it for me, and they did it fast.

Great prices on wine. Still highly competitive and helpful…read more Everybody kept offering to help.

Total Wine & More is America's Wine Superstore and is the country's largest independent retailer of…read morefine wine. There are 279 superstores across 29 states and continue to grow. When I lived in NY, there was 1 location in Westbury and in Massachusetts, there are 8 locations. All locations are pretty similar. The Total Wine & More in Natick is located in Cloverleaf Marketplace Shopping Center with other businesses such as Harbor Freight Tools and Burlington Coat Factory. The parking lot is huge so there are no problems finding a spot. The website, https://www.totalwine.com, is very user friendly and very helpful. I looked up the wines I was looking to purchase beforehand and it showed me the price, availability, and where in the store it is exactly located. There are also some delivery options. The prices aren't bad and were reasonable. I used the store pickup option to purchase 2 wines. I put in the order at 8:03am with a pickup the same day at 1:00pm and at 9:39am, I received an email stating my order is ready early. In the store, there is an Order Pickup counter. Very seamless process. Of course, I took a look around the store as well. The aisles were spacious and staff were available to offer assistance and were restocking. At checkout, there was 1 cashier open and when a line started to form, other staff members opened up to help. Total Wine & More has a great selection. Definitely worth checking out!

Super embarrassed by the cashier. There was no sign on the door prohibiting my 16 year old son…read morewalking with me, but the cashier shamed me and threatened to check his ID. At first I thought he was joking. If there were a sign, I would have had him wait outside. Too bad, we have been going there for years.

From the owner: Fully stocked with domestic, imported and craft beer. Check out our wines and spirits including our…read moreextensive & talked-about bourbon selection!

Main Street Wine & Spirits is a wonderful neighborhood store. Formerly the Ashland Public Market,…read morethe same people are there as always. The focus has shifted over the years to a greater emphasis on wine than groceries. They have good selections and reasonable prices. And, if you want something they don't have, they can get it for you.

From the owner: For almost a century, Main Street Wine & Spirits has been supporting a multitude of organizations…read morewho have had a positive impact in Ashland and surrounding communities. We support them by making in-kind donations and monetary contributions. In the past year, Main Street Wine & Spirits has partnered with WAITT, an organization that facilitates the donation of 1% of our daily wine sales to participating charitable groups. Each day of the month is earmarked for a specific group. Members and supporters of that day's group know that their wine purchases on that day will help further their cause.

Small place but still a lot of variety! Right near the market basket plaza on the town lineread more

I'm always troubled by purchasing Pre-arrivals and the store is not communicating. I tried the…read morephone I tried email. The phone apparently does not work only the Inter-website communication portal worked. Purchased a 6 pack in June, Purchased another in August...was assured of an October delivery at that time because it was too hot to ship. Magically when I pursued continuously over a period of 7 days for an update, that my wine ARRIVED. I paid the shipping and the "tariffs" on 2 separate orders and received my wine in a bulk cardboard box instead of 2 separate wooden crates that were intended as gifts. I asked for the crates and was told that I needed to ask for them when purchasing(how, I do not know) and that they had been subsequently destroyed along with hundreds of others. When I received my wine it occurred to me that I had paid for 2 separate orders and that shipping should have been refunded immediately when the wine seller realized that he had only sent 1 shipment...but no I had to ask! Additionally, I asked for the crates 5 days later and was dismissed being told there were no crates. The wine was not inexpensive but other shops have treated me more equitably and respectfully. They lost a customer and advocate and created a very disappointed person in the bargain. I will never spend anything with these people again, not time, energy or money. mk

Holy smokes DO NOT order wine online from this place. So many issues…read more First, they got the lead time of my wine wrong by 10 weeks! Adjust the quoted time. It's simple. Second, I asked for my wine that was in stock on my order to be sent separately because there was now a 20+ wk lead time on the rest of my order. Had to bug Gianluca constantly to even place the order! Then when it came it was not even close to what I ordered. So frustrating!!! Third, I canceled my order because I was done dealing with all the issues this place has. Now they won't even refund me the correct amount on my card. Time to take it up with the credit company!! What a joke!

Came across this great bottle shop as a verified location on Untappd and boy am I glad! Great…read moreselection of craft beers from all over the US along with some international ones too. They let you make your own 4 packs, so it's awesome just walking around the store plucking singles to try beers from numerous breweries. The owner is very knowledgeable and was wicked helpful in suggesting a few beers from brewers I hadn't heard of. I will absolutely make the 40 minute drive back to their store again!

This place is a dream in a small town and I don't really have anywhere in the DC area where I now…read morelive that is quite like this which is surprising. Here you can take any beer you are interested in and make it a single. I walked away with two 6 packs of different beers and checked them in my suitcase to bring back to VA so far the staff suggestions for me have been on point and all are quality and tasty beers that I can't get where I live! I can't wait to return when I visit my family next. The selection is huge, really great and thoughtfully chosen.

Nice decent place with almost everything they have in variety. Service is excellent! They do bring…read moreme products to my car.

Consistent, well stocked, and convenient. TurnPike, What more need a liquor store be?read more

Kathryn and staff are great. Always have a great selection of beer, wine and spirits. Kathryn…read moreknows what type of beer I like (probably not a good thing) and always has recommendation when something new comes in. Great local business.

Stopped by on the way to a friend's house and discovered the spot under new ownership--was guided…read moreby Kathryn to a very remarkable red I'll be back to stock. Very genial and organized atmosphere, too; this is precisely the kind of business you must support if you believe in 'buy local.' My compliments!