AWFUL. RUDE. IMPOLITE. DISRESPECTFUL!…read more
Had I had the opportunity to rate this location NO STAR, I would have!
Before I write anything, I'd like to tell you that I don't only write bad reviews, and I'm not writing this based on one bad experience either! It seemed like many customers in the store that day were not impressed (to be polite), with the service they have received.
Long story short, I went in on May 15th with my maid of honour dress to be worn for June 10th. It was an extremely expensive dress, and I needed to get it shortened before leaving to go on vacation. (Mistake #1 for not turning around the second I got fitted)!. When I asked what day I could pick it up, the woman kept telling me June 8th, or June 9th, something ridiculously close to the wedding date. We settled on June 5th....which I think was AMPLE time to only SHORTENED the dress. Nothing else.
I went into the store yesterday to pick up the dress, and even before I put on the dress in the changing room, I could tell it was WAY too short (I even had shorter heels on)! On further inspection, I saw that the outer lining was the same length (almost) as the inner lining length, something I asked NO TO HAPPEN, as the original dress left the outer lining longer. Again, a closer look, JAGGED EDGES all around the dress! It literally had looked like a 5 year old went around the edge of the dress and cut it without guidance! IN ADDITION, the length of the dress was not the same all the way around. THIS IS NOT QUALITY! I could have done the SAME thing! Not to mention I was charged $65!
When I went to tell her of my dissatisfaction and pointed out all the flaws, essentially telling her the dress was ruined, the store manager went into defence mode, saying it wasn't her fault, she didn't do it, blah blah blah! Not ONE apology, not ONE option to fix it! She just kept saying it wasn't her fault, and to talk to head office. She was even rude to a 15 YEAR OLD GIRL who was trying on a dress! I mean, common! I get we all have bad days, but this is the STORE MANAGER! She should have had way more (if any!) patience, understanding, and customer service...especially after reading that the store was celebrating 25 years!
Such a SUPER UNPLEASANT experience! I feel bad for the woman in front of me that opted to get her wedding dress done here! WOULD NOT RECOMMEND. CUSTOMERS BE WARNED!