I reserved a VW Polo about three weeks before our arrival at the Bremen Airport. As occasionally happens, the promised vehicle was not available. However, the very engaging (and bilingual German/English) Europcar staffer was actually delighted that she could offer us a free upgrade to a brand new Opel Corsa diesel. This, without a hassle or any haggling.
Naturally, I was delighted to accept ! The car has given us trouble-free service ever since.
The overpaid executives at Alamo, Thrifty, Budget and Hertz would do well to study Europcar's business model and customer relations. I had previously experienced unnecessary problems with two of those companies and as a result, I will be using Europcar exclusively in the future whenever I can. For me, they're the best. read more