Reserved a car with Alamo at Bremen International Airport for a week, with pick up on December…read more24th, 2025. After a 18 hour travel from California via Zurich arrived to find the Alamo car rental closed at the stipulated time of pick up, which left our family stranded at the airport on Xmas!!! Not only that, when we came the next morning to pick up our car, we were told they had given our rental away and were out of cars for the next five days!! We were even blamed for this mess by Alamo, in the finest tradition of German customer support. The other car rentals at the airport were also out of cars for five days. We had specifically confirmed with Expedia that Alamo was open on December 24th at 7 pm, which was a tricky date of course, but then this Alamo is part of an international airport with flights leaving and arriving on holidays, including Xmas. Extremely unprofessional. What's the point of making a reservation if the car rental company doesn't honor your reservation?! Alamo had pulled something similarly unprofessional a few years prior. I had made another reservation, and when I came to pick up the car, staff told me they had mistakenly advertised a "too low" price and then refused to honor the booked price. Alamo subsequently jacked up the previously agreed upon price by the equivalent of $150 despite my protestations. Made agreements don't seem to count for much at this Alamo location. Shame on you! In hindsight, I should have stopped doing business with Alamo once and for all at that point, but they are one of only three car rental companies at Bremen airport and tend to have competitive rates.

Horrible, non-existent customer service. After having a vehicle reserved in Munich, we went to the…read moreaddress on our reservation. They had moved without notifying is. We were in a foreign country and it took a long time to find them. An email or text to our contact information (which they had) would have been helpful. We watched flim-flam artists push customers with reservations into other upgraded vehicles that were NOT upgrades. Every single car rental customer had some sort of an issue. When we returned the vehicle at the airport in Bremen Germany, they had no signs for returns, unlike Avis, Hertz and all the other companies. We had paid for an entire week, and returned the car to the parking lot "drop off location" two days early. Within 30 minutes we learned our flights were cancelled. We went to Sixt a few steps from departures and spoke with the representative. We could not get the car back. There was no sympathy or concern or caring. We walked a few steps to Eurocar and drove off in another rental in 15 minutes. Beware of Sixt leasing. They are anything but customer friendly!

Rented a car from AVIS at Bremen airport. Customer service is horrible, and upon return they…read moreovercharged me. In addition after giving me a receipt that there were no damages in the car, they billed me for damages. DO NOT USE AVIS IN GERMANY!