when we went to Europcar to pick up the car we were told THERE IS NO WAY WE CAN FIT in the car category we rented , although it shows 5 persons 4 bags. we were 4 persons and 3 suitcases plus some carry one small bags. we agreed to upgrade to a larger car and were told the new car (Alfa Romeo hatchback) will cost €120 a day including automatic and GPS, a lot of money but we had NO choice, THEY GAVE US NO OTHER CHOICES!! still it didn't fit (too low) , so we switched to a Toyota Rav-4 which was the right size for our group, unhappy but agreed and signed the new contract for : cat. superior 9 days at 120 euros a day which added u with tax to a whopping 1306.80 euros. Upon return the manger (ELLA BULLOCK) refused to give us credit for the pre-payment we pre-paid of $489.18 on 7/24 thru Norwegian Airlines (Cartcrawler) ? she claimed the 120 euros is ADDITIONAL CHARGE OVER AND ABOVE WHAT WE PAID!! already, I was humiliated and called a liar by that unpleasant lady, I watched her scam other people that made reservations thru Norwegian. the place is a SCAM. read more