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Recommended Reviews - Europcar UK
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16 years ago
I had to rely on Eurpocar after my the plane I was flying home on was delayed on my way home. My mum was going to pick me up but as it was arriving really early the next morning couldnt get there in time. I lived quite a way out at the time so public transport wasn't an option especially when I had a load of ski stuff in tow. As soon as their office opened I was there and they quicky sorted out a car for me to hire and arranged for it to be picked up from my home too. It wasn't especially cheap, but for me and my brother it worked out a lot cheaper and more convenient than any other way of getting home. Obviously cheaper if you book in advance, but great service and helpful staff. read more
8 years ago
Horrible experience! Spent 15 minuets for a pitch about insurance, road side assistance etc. they did not have the car I reserved, but had one "similar". That POS Toyota Prius was filthy and had a dent or scratched on every panel. The inside smelled like they were trying to cover an odor with a worse odor. I went to start the car and the key battery is low and getting a warning light on the dash. The alignment was way off and had to hold the wheel at a off angle just to keep the car straight. Here's a tip: if you don't rent someone the car in the description and offer one that's about to go to a scrap heap, don't charge them the full price! read more
10 years ago
Booked an Astra sized car in Cardiff on a Meet and Greet. Nobody turned up on a Sunday morning at 10.30 outside Cardiff Central station. Nobody was answering the phone at the Cardiff office...I rang for over an hour. I rang their central booking office and the response I got was that it was nothing to do with him as he only took bookings and didn't sort problems out. He eventually relented, after much audible tutting and huffing to call the Cardiff Bay office, where he also couldn't get an answer. He said to get a taxi and claim the money back. Got a £9 taxi to the office in Morrisons where I claimed the £9 back. The guy at the desk said that I had booked too late the evening before, and they knew nothing about my booking. They had no car for me until somebody returned with one. He said that their booking system booked out cars regardless as to whether they had any or not. I finally got a Corsa a while later. I said I needed a bigger car, that was why I booked an Astra. He said to come back in 2 hours. Still no bigger car, come back in another 2 hours.. Finally gave up 6 hours after I should have picked up the car ......Roll on 10 days....time to drop off the car. I wasn't confident of this going well, and was proven right. Nobody appeared at 11.00 outside the station. Nobody was answering the phone...missed my train. Got through to their central office...they couldn't get through too. Not answering on the office or personal phone. Some time later, I actually got through to someone who said they would come in 10 minutes. When they came they thought I was picking up a car, and had nobody to drive the rental car back to their office. He said I needed to drive to the office, and he would drive me back to the station. I showed him my print off of the booking, which clearly stated the pick up and drop off as the rear of Cardiff Central station. He said tje paperwork was wrong, and it didn't work like this...he took photos of the paperwork. Absolute shambles from start to finish. I wasn't the only person to have to get a taxi down there, I saw a few while waiting. It seems they have a policy of not answering phones, knowing that if you need any service, you will have to go to their office, saving them the bother of actually fulfilling their part of the contract. So in summary...the absolute worst shambles of a company I have ever had the displeasure to deal with!...the invoice is due soon...I wonder if they will invoice me for the cheaper car...I doubt it !!! read more
11 years ago
it's tough out there for a 22-year-old needing to rent a car. europcar in general saved my butt by allowing me to rent a car (and trying to work with me so the young driver surcharge didn't completely incapacitate my bank account), but the customer service here was phenomenal. it was super busy the day i went in -- ended up waiting a really long time, both because of young driver issues and a huge number of other customers -- but the guy who helped me with my booking (i think his name is mo) was so apologetic, so friendly, and so helpful. read more
More info about Europcar UK
Cardiff International Airport
Arrivals Hall
Rhoose
Cardiff CF62 9BD
United Kingdom
Directions
01446 711924
Call Now
Visit Website
http://www.europcar.co.uk
Hours
What time does Europcar UK open?
Europcar UK opens at 8:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.Europcar UK opens at 1:00 PM on Sunday.
What time does Europcar UK close?
Europcar UK closes at 10:00 PM on Monday, Tuesday, Wednesday, Thursday and Friday.Europcar UK closes at 4:00 PM on Saturday.Europcar UK closes at 9:30 PM on Sunday.
Mon-Fri 8:00 AM - 10:00 PMSat 8:00 AM - 4:00 PMSun 1:00 PM - 9:30 PM
Other Amenities
Does Europcar UK have free WiFi?
Yes, Europcar UK has free WiFi.
















