I called and got squeezed in! The receptionist at the front desk is always pleasant and personalable. I like her a lot. I had gotten service with Taylor? I think she might new but nether the less she made my experience bearable. She was fast but also a perfectionist. I got my under arm and a Brazilian and she did not miss a hair anywhere. She even made sure my underarms were spotless - that says a lot because a lot of techs just get to get you in and out, and fair but not Taylor!!! I highly recommend Taylor. She's not much of a talker but it was fine with me. read more

I was going to Depil, but wanted to try this place. I have been trying for months to get a walk-in and to date, nothing. I am a male and I do get manzillians, but this place only has one person that can do a male. Their signage says walk ins welcome, but not if you're a man. The lady who does the men is usually booked up with women, imagine that. read more

I hate to do this because the ladies were very sweet, but I truly did not enjoy my experience yesterday getting a Brazilian. No it was not due to the pain (but yes it did hurt). The lady who did my wax was not rude at all but she had no customer service. She spilled wax all over the place including on my leg, she also laid wax directly on my clitoris and then struggled to yank it off. It hurt terribly. I just kept thinking the whole time that maybe she just didn't know techniques to make this process less painful and more efficient because I've received around 7 waxes before (all around vacation) and none of them have felt like this. Also when I told her it was too hot, she did not say a single thing. It was a bit awkward. This is not the profession to be in if you don't have customer service. I wouldn't go back to this location. read more

D was an amazing waxer quick and ensured guest satisfaction! Front desk agents were warm and welcoming! I recommend!

I went in for my second Brazilian today and got waxed by Brittney, very professional she did a great job and definitely will be scheduling with her in the future! Reception was very kind, and scheduling was quick and easy. Definitely recommend! read more

Edited as I received a text asking for a review....text mentioned my "Wax Specialist" as Kierra. Went in for the "free" first time wax as I've never used this company. Went to the Mansfield, TX location. Not sure what I expected but this wasn't it. When I walked in, three ladies were sitting at the desk, one immediately got up and acted annoyed as she went to the back. The lady at the computer was professional and nice. Fast forward 5 minutes and the "annoyed" acting one comes from the back with a fake smile (yep, she was for me), never introduced herself and then told me to undress from waist down and get up on table. I'm not necessarily modest, but I was expecting something other than strip down and get on table. She did ask if it was my first time and I said yes. The description of the Bikini line says "four finger-widths off the front starting at the natural bikini line and two finger-widths starting from the top"....what I left with is hardly a finger tip on the sides. I know it was a "free" visit and the tech probably didn't make much, but I was prepared to tip heavily to compensate (I tipped but not like I'd planned to). Also, there was a HUGE missed opportunity to upsell as now I'm seeing an upsell would have been at 50% off. She did ask if I wanted her to tweeze the few hairs and I declined as she was not gentle or friendly (even with me attempting to make conversation with her), so I decided I was done. The girls at work had warned me not to go here, but I went anyway since it was "free". Will not return. read more

I had my underarms wax and a brazilian wax (for the first time) with Kierra! She was very knowledgeable of waxing and talked me through all the processes. I would 100% recommend Kierra if you are looking for a brazilian without feeling u comfortable or anxious. read more

I absolutely LOVED my experience ! I never got the front desk lady's name . So sweet . my lady that worked on me was Kiki . I loved her so sweet during whole process. It wasn't near as bad for pain as I thought ! I will be back and let my friends and everyone I know about this place . Thank you guys for a great first experience . read more

Love getting wax here!!! They are friendly and you feel comfortable getting wax with them.

Not enough employees working there for the amount of bookings they are making. Waited over 45 mins for my appointment to start. Management really needs to get it together with having enough employees working read more

This was my first time to this location and it was a pleasant experience. I recommend Julia she did a great job. Check in was easy. I only had to wait a few minutes before I went back. I'll go to this location again when I'm back in town. read more

Camille did an excellent job! She was very patient and made me feel comfortable. She was vey thorough and fast! I purchase a package and I'm looking forward to returning to Camille. read more

Best tip: if you've never been to european wax before, your first service is free!! Yes, this means your first Brazilian is free if you've never been to european wax center before. (And then you'll get hooked because you'll love it!!) And they also have a referral program, for every friend you refer you get $10 credit !! So refer away! You can purchase services a la carte or there's different packages you can purchase. There's payment plans that are offered as well if you prefer not to pay it all up front. I am super happy that they finally opened a location in Mansfield. The other locations (especially the one in Arlington highlands) that I have been to are always packed/booked/located in busy areas where parking might be a bit annoying. I normally go to Katie and she's super awesome, gentle and makes everything comfortable. She pays attention to details and does the breathing exercise with you while doing your Brazilian to make it a little easier ( lol). She genuinely cares and always gives good feedback and tips to ensure your getting the most out of your waxes outcomes. And only recommends products she truly believes you'll need. She'll never push you to purchase any products! I've always had a good experience coming here. There was only one incident thing that happened some time ago that made me mad. I had an appt booked at 6:15 with a specific person. I showed up and the lady that checked me in proceed to tell me that they change me to a different waxer and then told me my appointment was actually at 6:30. It would have been nice if they had notify me ahead of time if they were changing my waxer (like... what if I didnt want that person they changed me to??? It made me uncomfortable...and caught off guard) ... I also let the person that checked me in know that when I verified my appt when they called me, my appt was for 6:15, not 6:30.. but she was like " ... no it says on here it's at 6:30." So I'm like... ok whatever no big deal 15 mins...nothing I can do about it now but wait. But you know that feeling when someone gives you the " you're lying" look? Hate that she gave me that look when I know forsure what time I originally made my appt.. so my frustration came from them changing my wax person without notifying me or asking me first if it was ok.. and the time being mixed up. 6:30 finally rolls around and another client walks in to say " hi I'm here for my 6:30 appt!" only to be told, "actually it says here your appt is at 6:45" urgh!!! So!!! Whoever the eff made those changes, not only changed waxers but also screwed up our scheduled times.. like it's 15min difference, yes..but our time is just as valuable.. and its inconvienent!! For everyone! So please when you make changes like transferring clients to another waxer for whatever the reason may be (person called in sick/quit), it would be nice to notify the clients of changes.. And def triple check that the times are right....please. read more

I'm updating again because, I noticed that my vag is not even waxed completely I'm really upset. Never again!! Well not with Natalie or that location. I'll wait to speak to the manager per the front counter lady. And FYI Ms. Lady that answered the phone this am on 2/15 if patches of hair grows in less than a week that's a problem. When the waxers tell meMy hair doesn't grow like that and 6 weeks is when I should be coming back. Not less than a WEEK MA'AM!!! Another issue is NEVER once did anyone mention to ME, that I have a 5 day grace period. Hell I wrote a review right afterwards. Being my 2nd time waxing HTF am I suppose to know the rules. And IT IS NOT ON MY receipt!!!!!!! Whatever. I will go back to have them FIX THIS 54.00 patchy ass wax!! I should of followed my first thought and just waited for Heather in the Highlands read more

Brittney has amazing customers service. She explained to me all the different services and packages that they provide. I highly recommend booking with her! read more

My first time getting waxed so I knew it would be painful, but my technician Kierra was quick, professional and good at making me feel comfortable. I highly recommend booking Kierra. I'm glad I came here instead of a salon or less reputable center. You get what you pay for, and even though it was painful, I still had a good experience and will likely be back. read more

Natalie is the girl to go to! I've been to 3 different locations since I've been a member at EWC (since 2015!). In almost 3 years of going to EWC, she has been the most professional, efficient, and clean (no leftover wax on me). Also, since becoming a regular in 2015, I have never felt pressured to get a service or buy a product. They have great packages, and if you go regularly, it makes sense to get one or more. It saves you money in the long run. However, the customer service doesn't change if you don't get a package or product. They have always treated everyone with respect and courtesy in my experience. I highly recommend EWC Mansfield, particularly Natalie. Get your strut on! read more

I used to go to a EWC back home before I moved and I loved it! Today was my first appointment at this location and it was amazing! I had Hayley doing my service and she was the sweetest! She keeps conversation and had the best personality! I will definitely return for future services, so happy I came in today read more

I walked in and was helped immediately. Samirah waxed my eyebrows and did a great job! She was very nice and professional.

If I could give this place zero stars I would. My first wax there went fine, no problems it was fast and relatively painless. Of course on my way out the door I got the sales pitch of prepay your waxes and it'll be cheaper in the long run blablabla. As someone who waxes every month I signed up. Huge mistake. Don't do it. My second wax was scheduled for 6/13/22 for 1:30pm and I got an email AND voicemail confirming my appt the next day. I show up and nobody is available to do my wax. I had already taken the day off work and driven 25 minutes and couldn't reschedule for another day. I had to wait an hour for another wax tech to become available. No phone call, no warning. My third wax was today at 3:45pm, I got an email yesterday confirming my wax again. I was having lunch with my family and I saw I had a missed call from the European Wax Center at 1:10pm but no voicemail. I returned their phone call at 1:33, 23 minutes later and no one picked up and left a voicemail. I called again at 2:04 because I was starting to get suspicious and nervous. Again no call. I got to the European Wax Center at 3:35 and completed dark and doors are locked. I waited ten minutes past my appt time and nobody came, no sign on the door, phone call, txt, or email. This place is the worst, BEWARE, their customer service is the worst once they have your money. Now I'm reaching out to my bank to see what my options are because they are a very shady business who do not keep their appointments. Feel free to reach out to me if you have doubts, I have emails, and call logs proving what I'm saying. read more

Haley is the absolute best. She never rushes and takes her time! You won't regret the experience.

I've been coming to European Wax for years and today Amy completed my wax and she was amazing!! I will be using her from now on.

This is the worst location EVER. The customer service is horrible. Front desk staff doesn't know what they're doing. The receptionist Magy is the worst on the staff and not fit for customer service. I will NOT be returning to this location. read more

Had Stephanie today, she did a wonderful job and was FAST!

Hailey did my eyebrows and was super fantastic. Will deff be going back because of her.

I sent my husband there before our vacation to get his check and back done, they were very nice and helped him relax. Yes I would recommend

Haley, my wax specialist, was fantastic, quick, and professional. I set up ongoing monthly appointments with her to handle my waxing needs.

If you want a waxer that is gentle, professional, an easy conversationalist, and just overall amazing ask for Natalie. I have been getting for almost a year now and Natalie is the best thing that has happened to me. She is the epitome of excellent. My pain tolerance is very low and I get a Brazilian wax and somehow she manages to keep the pain to a bare minimum. She is truly the best. read more

Every employee in this location is top notch!! Samirah was my wax specialist today and took her time and was very through!! I always recommend EWC to my friend and family!! read more

Haley is amazing! She's always super friendly and professional, she always asks how my last visit was and listens to any concerns I have! She also has the best product knowledge! She's awesome!! read more

This location seemed deserted but to my surprise, Angeles appeared out of no where. I was greeted with a smile and checked in. I was early and was seen immediately. (Full disclosure, It doesn't always happen) but you not have a wait either. They see you on time. Natalie greeted me and I Had a great experience with Natalie and will be back again. I only did underarms but my full bikini is next week. Book today, great holiday gift too. read more

I had my scheduled appointment on 5/10/23 for which i thought was scheduled for 4:30pm but upon check in the receptionist advised that it was at 4:15pm but ask me to hold a second . I was completely okay with rescheduling for another day or time but she's a sweet heart and just went ahead and got me in . Esthetician Amy came out and called me to the back and in the mist of that she asked the receptionist " So is this going to take over my break " in which the receptionist responded no . okay we go into her room and she didn't say a word to me .. I literally had to ask are your ready for me to uncloth from the waste down & where do I put my clothes ??? all she respond was yes . cool .. I then laid on the table and she just got straight to the point . the wax was SO HOT !! like burning my skin hot and when I told her it was hot she just went back to the pot and stirred the wax .. im thinking to myself like ok whatever . she then proceeded and she's being so rough even after i made her aware that i was 6 wks postpartum with an incision . leaving a review makes me mad all over again it was my worse experience ever . she didn't talk me thru anything . she would put the wax on there & don't even pat it a little to make sure it's dry before she pulled it . she would pull it and not place her hand on the area to you know try to help ease the pain after the pull .. it was so intense that i asked " are you not having a good day " & her response was " it seem like im not have a good day ?" and which I responded " it just doesn't seem like you want to be here today " ... no reply after she was " done " it was literally TENDER TO TOUCH !! which she knew and wiped hard with cleanser . i got up , paid & as soon as I got home i examined myself and results proved that she was IN FACT upset that she had to service me or wasn't having a good day . the hair that was left I could literally look down and see it then when i used a mirror to see it was more in between places . i can't believe this experience really . i only rated 2 stars because of the receptionist , she's always so nice and this was my first time with Amy but I'll never return to European again because of this . read more

Very friendly staff and aestheticians! Easy to schedule on the mobile app! Mess free. Highly recommended!

Go see Natalie at EWC! She is friendly, knowledgeable, thorough, and quick! She also makes good conversation so the process seems to go by fast which is always a plus! The front desk staff is also friendly and helpful. I have purchased several memberships and it's a really good deal for Brazilian waxing when comparing to other spas in the area. read more

I did eyebrows, lip, and Brazilian. So quick and she made it pretty painless. Definitely returning!

This waxing experience is so much better than traditional muslin strip waxing. I have very sensitive skin & traditional waxing leaves me red, swollen, & uncomfortable. EWC uses a different type of wax that's much gentler & causes virtually no irritation. My underarms are a bit red for about 30 minutes after, but that's it, no pain, no swelling. I've seen a few different technicians here. Hailey is by far the best I've encountered. She's very efficient,detailed & clean. No leftover wax on the skin, removes small hairs by hand, and listens to your concerns. I bought a wax pass & will continue to request her whenever I can! read more

Katie was so gentle on my bazillion wax. I didn't think she was pulling any hair. (No joke) She was very sweet and took a little more time with me because I have a low tolerance for pain. BUT.. She made it a breeze for me! read more

I haven't got a wax in a while so I understand the pain level will be more intense. However my waxer she was very nice but new. It was actually her first day. The wax was hot. I believe if I had an experienced waxer my experience would have been less painful, there were several passes with the wax and my skin is now irritated. I love this location but this is by far my worse experience and I have been waxing for 3 years. The waxer really cause discomfort for me on the lip part I just honestly believe it was lack of experience. I do understand that is the only way to experience. read more

This is my second visit and first visit to Mansfield location. I booked with Natalie based off her yelp reviews and I wasn't disappointed. She talked to me the whole time to keep my mind occupied and was finished before I knew it. She had to tell me I was done. I'll be back to visit Natalie. read more

I have been going for about two years and have not had a bad experience. Katie is phenomenal!!