Extremely impressed the attitude and very helpful staff at this particular branch. It was a…read morepleasure to do business here. Although busy and there was a long queuethey had staff running up and down the line offering to bank/withdraw customers cash/cheques. Very efficient.well done.

I'm not sure it's possible to rate a bank as more than three stars, let alone one I've never…read moreactually been in - so, as bank go, Nationwide, yer alright! My actual reason for commenting on this particular branch is that I feel the profile of its two outdoor cashpoints needs raising - why are there always huge queues outside the neighbouring Lloyds TSB cashpoint and yet nobody ever using this one? Beats me.

This is a very, very busy branch since Nationwide took over the Portman Building Society. Its…read morereceived quite a bit of investment, so there's a fair few holes-in-the-wall available. And there's often at least one greeter on duty, who will either demonstrate the machines or see to a query, so that the queue is often a little shorter than it looks. However, the level of expertise of the staff seems to have gone down in recent years, and the regard for privacy. I recently had a member of staff come to see me in the banking hall, rather than taking me to one of the glass-walled interview rooms. And a cashier who was taciturn to the point of . well, not quite rudeness, but not far off. I think its a teething problem with integrating the Portman customer, I hope it is, anyway, because its a good company with good products, very centrally located with a lot of facilities available on a Saturday, when most of us need them most.

Fantastic service and staff. My son bought himself a second…read morehand phone here. A week later, a few issues arose with it. Took it back into the shop & they did everything they could to fix the issue (including paying for a new battery to be fitted). The issue couldn't be resolved, so they offered a full refund. He choose to get a different phone & no issues with it. They were so helpful & polite throughout. Fantastic.

I have banked with this bank for many years and was recently contacted by Isabella, a member of…read morestaff at the Brighton branch to review my accounts. She was very friendly, but professional. She guided me patiently through the various current and savings account options without being pushy and I am very happy with the choices I made. I had to phone her back as I had a query and it was so nice to phone on a landline which was answered by a person straight away, without having to go through all the automated options first. I am an older person and remember that this is how business used to be done a very long time ago. Thank you.

Co-Operative Bank Fan…read more Most things good, but administration needs to be speeded up. It would help to be given the name and extension number of the same person to deal with a query. Thank you Tom for helping. He is looking into a missing twenty pounds payment for me. I have not heard back yet but hope to soon.

The staff in here have always been really helpful if i have had any questions about my accounts. It…read moreis so much quieter than the Eastbourne branch and much smaller, so less daunting. I always do my banking here over the Eastbourne branch.

This is a really good branch. Lots of space inside so no queues outside the door. Lots of friendly…read morehelpful staff who always ask if there is anything else they can help you with. Cash machines located inside as well as outside the branch. Nice central location on the high street so you don't need to travel out of your way. Overall a really good branch of Lloyds.

Very helpful branch of this major bank. I had problems at Tesco (Horsham) cashpoint and had to go…read morehere for some help. They were not short of that. Brilliant attitude, advice and action. My problem was sorted and I had cash with in 10 minutes. Very impressed..Very grateful.Thank you

As the name implies, this branch is right in the pedestrianised part of the town centre, so very…read moreeasy access, and its a good branch too. Its small enough so that the manager herself is often in the banking hall greeting new customers, and often working out quotes etc with them as well. I liked the level of service offered, they actually phoned back when they said they would. I'm not quite sure they have the depth of knowledge for all modern banking needs in a branch this size, but in the areas they do cover, they seem to be tip-top.