As a retired executive, I looked for professionalism, customer service and a highly hospitable…read moreenvironment when we reviewed all options for our new home. I can say unequivocally that I have found all of these at Boylston Place. My wife and I have nothing but praise for the service, staff, activities and warm atmosphere of Boylston Place. We could not be more pleased with our decision to move here from the city. Herman Rosen Resident at Boylston Place Ps. I noticed the other two reviews on here are not for Boylston Place, Independent and Assisted Living . THey are for the skilled care next store, Epoch Senior Healthcare. My wife spent several weeks there and I must say the care and attention from staff was superb. The administrator was often checking in with me. I was very happy.

Watch out for hidden fees and unfair business practices. $20 to have meal tray delivered (on top of…read morethe high price to live there) and raising the rent after only living there a few months. If you sign a lease for a family member, have a lawyer ready to review and get every fee spelled out carefully. I would avoid this place if you can. High turnover of office and front line staff.

Very rude front desk staff. Arrived early for a tour and was summarily dismisses by front desk…read morestaff because I did not have the pint of contact. For a purportedly high end location in Chestnut Hill, the attitude was surprisingly hostile.

I was looking for a senior living facility for my aunt in and around Boston. She loves the City and…read morehas many activities. From the moment we walked into Waterstone we knew we were in a special place. The staff are beyond wonderful! Kind and helpful- they went above and beyond. My aunt selected Waterstone at the Circle and the staff made the job of moving in so much easier!!! Any issue, they were there to help. They helped with hanging all the art and with understanding appliances and getting rides to appointments scheduled. The food is better than most restaurants! And the servers are all helpful. I must say that I feel very good about my aunt moving to a place where the entire team is so caring!

The Cambridge Homes is such a quaint Independent and assisted living community. Truly the hidden…read moregem of senior care. The stability of staff and the length of residency really paints a picture of how the company treats their staff and how well cared for the residents are. All very important to me when looking into senior living options

My father lived there for about 4 years. From our experience, the negatives we're the staff RA's…read moreand the front desk staff.. There were a few stars but that is because they worked for PACE, an independent organization. Who work with elderly and were amazing, kind and empathetic and offered a wide range of services. They were the angels that came in and helped with care for my dad Providence House sells you a dream but once you are in, it is an entirely different story. But this is a big problem with any assisted living or nursing facility. The problem runs deep in the industry

Yelp, neglect is happening. Reviews from Google are being removed and now on yelp!…read more I'm deeply disappointed with the management (corporate) at Providence House, particularly with the first name starting with an R, the RCD. Her leadership is driving the facility downhill, and her behavior is utterly unprofessional. "R" is extremely difficult to reach and only responds when I include other directors in emails. I've witnessed her screaming at the activities director in front of patients and visitors, which is unacceptable. Her rudeness is matched by her staff, who seem to mirror her negative attitude. "Z" at the front desk, I've overheard her speaking poorly about other staff members and caught her and her team lying about my loved ones. Despite numerous complaints to other directors, no action has been taken, leading me to believe that Rose's influence is so strong that no one dares to address her behavior.

I hired Generations to assist me in finding an assisted living for my mother who lived out of town…read more They helped me in all aspects of this move; from identifying the right placement, to helping find doctors, including specialists to duplicate who she had in her own state, working with me to complete all the forms, including insurances, and even lending a hand preparing my mother's apartment for the actual move. They continue to be my eyes and ears in MA. I couldn't have asked for a smoother move and adjustment. Their patience, professionalism, and range of referral resources and information was simply wonderful.

I would like to highly recommend Generations: All About Elders in Brookline, MA (Susan Lewin,…read moredirector). When my mother was no longer able to live on her own in Florida due to cognitive decline from Alzheimers/dementia, Sue Lewin worked with me to find placement in a wonderful long term care facility specializing in memory care here in Massachusetts. Sue Lewin, her business partner Esther Rothkopf, and the rest of the Generations team did a wonderful job for my mother. As care managers, they partnered with me in advocacy, as well as providing great emotional support for both my mother and me during many difficult times (and believe me, in the beginning, tears were not unusual!). I could rely on them to attend (either with me or in my place) the quarterly Care Plan Meetings at the facility, keeping detailed records and asking many of the important questions regarding day-to-day care and medications that I didn't think to ask. Since I work full time, Sue and her team also made regular visits when I could not, and would send updates and observations regarding my mother's health and wellbeing. They also served as an invaluable liaison, with the ability during the day to approach nursing staff, the nurse practitioner, the social worker, etc... to ask questions or voice any concerns that I might have. In addition, they would purchase and bring over things that my mother might need when I could not. Whether days or evenings, weekdays or weekends, Sue and Esther were just a phone call, text or email away. My mother recently passed away at the end of November at the age of 88, and in her final 4 1/2 years she was able to maintain a much better quality of life, living closer to family in a safe, comfortable and stimulating environment, and for that I am deeply grateful to Generations: All About Elders.

This is a long review but hope that it will provide some balanced info as you consider your…read moreoptions. Our loved one was a long-time resident of Goddard House (GH). They entered as an alert and mobile resident. GH promises "you can age in place" but our loved one was forced out as they required more care in spite of the fact that fellow residents were wheel chair restricted and required all sorts of care. Our family was willing to provide 24/7 private care but still we were told we had to leave. GH is a non-profit with volunteer board that is supposed to oversee the organization. There are no terms of office for these trustees; they serve year after year, including the board chair who hired a for-profit management company, SLR which brought tensions. SLR yanked long-standing, resident-focused policies such as financial rent assistance if family paid in full for three years. Policy is gone. However, the board chair requested the admission of at least one resident with full financial assistance at the outset because this person was a friend of hers. There were four changes of Executive Director in the time we were there and at least as much as head chef in the kitchen and head of resident care/nursing. I do not believe there is an R.N. on staff. The facility is outdated. Several bathroom resident falls occurred due to outdated bathroom design. Apartment bathrooms are being updated now as residents vacate but it does not help families whose loved ones fell. Additionally, carpets on 2nd and 3rd floors are original to construction! Yet, the board sits on a hefty quasi-endowment and does nothing. Lastly, the organization was slow to respond to a gastrointestinal virus that initiated in their kitchen and spread throughout the community. Goddard is terrific for a resident who is independent, mobile and requires little care. Brookline is a great location because of its proximity to academic medicine, but if your loved one requires additional care as they age, you may need to leave GH or you might be one of the fortunate ones to be allowed to stay.

I came to visit my mother. She likes all The interesting activities and generous care. It's very…read moreprofessional establishment and I like the chicken coop in the back.

I am a proud team member of Brigham House Assisted Living Community. Each day, I strive to ensure…read moreeach resident feels valued and appreciated in their home. Our Activities Department has long-standing and successful partnerships with Watertown Family Network, Watertown Families Together, Watertown Community Foundation, Watertown Savings Bank, Watertown Art Association, Watertown Free Public Library, Saint Patrick's Parish, Atrium Middle School, and the Hosmer School (among many more!). Our community involvement and contributions are very special to all of us at Brigham House. Our residents are passionate about their involvement with the youth, enjoy Book Club through WFPL, in-home banking with WSB, and monthly Art Reception's with WAA. These are the important qualities that make Brigham House a beautiful home, inside and out.

Brigham House common areas look clean and elegant. However, the individual units are in disrepair…read more Many units have cracked walls, windows that don't open, cheap kitchen and bathroom cabinetry and fixtures, and low-quality carpeting and tile/linoleum. Management staff encourage aides to do the barest minimum. Promised services (such as laundering of linens once a week) are not carried out consistently. Food is adequate, but most meals are far from "delicious." Many residents have dementia and wander around not knowing where they are going or where they need to be. They tie up the elevator as they ride up and down, pushing buttons and not getting off when the door opens. A lot of the residents need nursing home care and should not be in an assisted living facility. Management will tell you how wonderful life is at Brigham House and how they are one big "family." Far from it. Once they have your money (that you can't get back), you will find the quality of your life has definitely gone downhill. My advice: keep looking.