In my research on flooring companies, so many reviews were like this: "Looks great, nice and shiny. They refinished our wood floors. 5 stars!". My need was different - I wanted to replace the wall-to-wall carpet in my living room with a real hardwood floor. I invited 2 companies based on Angie's List and other review websites. We hired EverWood, managed by Dustin Deslauriers . As far as the other company goes, why did we not hire them? They were fine and we could have and I am sure that would have worked out okay. When the gentleman was at our house, he seemed like he was in a hurry (Dustin was at ease), he encountered a difficult part of the room and said he does not do that, so he had to shop it to someone else and he thought it may be a problem. Without our bringing it to his attention, when Dustin was looking at the room, he too noticed it and then he outlined how he thought he could deal with it. When asked if he was the one who would do that particular work, he said yes. Dustin was able to get the job on his calendar sooner than the first company. Dustin brought wood samples with him. We didn't have to ask. The other company did not bring any in. Then, as I mentioned, is Dustin's personality. He's all smiles. His personality, industry knowledge, ability to answer questions, offer suggestions and deftly handle a calculator on the spot won us over. Since the estimate visit, we communicated via phone, text and email. He was on time for the estimate and things went as planned from start to finish when he came to do the actual job. He checked in on his crew during the day, when they were placing the floor. The floor blends nicely with our existing hallway floor. I like to know how things will play out ahead of time, particularly when they are the expert and I am not. Dustin was able to provide that to me. He then kept his word from start to finish. He explained when the wood would be delivered, who would pay for it, when he would arrive, what he and his crew would do, when he thought they'd finish. His fee was similar to that of the other flooring company, so that also gave me a level of comfort. As part of my bigger plan, we will be having Dustin and his crew come back to install hardwood in our bedroom and dining room. (This wasn't an upsell on his part; this is something we had planned to do once we can budget for it). He provided those estimates while at our house, knowing we would not get to do it for awhile. We can certainly hire a different company to work on those 2 rooms but why would we?! read more