Amazing correspondence and returns each and every one of your e-mails and phone calls (I was super busy with the transition of moving into a new home, juggling baby - so many things fell through the cracks...) Thai was super helpful, called me back even when I was busy and unresponsive and gave a very competitive price. He came to look at our place, suggested a few things, but was not pushy at all when we wanted to restrict the area that we wanted sanded and coated and polyurethane. You know what, when he was done the place looked BRAND SPANKEN' NEW!! He also walked us through how to care for our floors, and did not take payment until we saw the finished work. I've got to say, I had no idea the place could look so nice!! Our home had some sun damage on the floors, but when Thai was done with it, you couldn't tell! Don't waste your time, call Thai! There were a couple of large bags of trash neatly tied up in our garage when they were done; they're heavy - but attests to the amount of work that Thai and his team put in! Disposing of them was easy; just take them out on trash day. read more

Responded quickly and able to complete job within days. price was great. Excellent job. Would definitely recommend. read more

I will start that the floors look good. I was verbally disrespected by this company. There was a lack of communication and timing of the entire process. In the beginning, I was not told this would be a two day job. They were late on both days of this job. The time was underestimated each day for the job. They parked illegally in a driveway, blocking two cars access to leave. They left the floors dirty and did not clean up. I wish I would have known that I could have to clean up after them, so I could have planned this additional work. They left the heater at 76 degrees for two days WITHOUT asking me. I had to rush an hour's drive just to turn off the heat. The gas bill will be very high. I was not told that my electricity would be used for this service of floor repair. I was not told that the heater would run for two days. I debated to put 3 stars for the good looking floor, but the cons outnumber the pros. read more

I highly recommend this company. Kevin was very easy to work from the start, gave a very reasonable price and did a great job refinishing the floors. He really cares about the quality of work and to make the customer happy. The floors look brand new now and everything is clean. I highly recommend hiring this company for hardwood projects. read more

Kevin and his team were excellent to work with! They took extreme care to ensure our new floors blended beautifully with our old ones. They were also very efficient, completing the project on time and communicating with me throughout. They clearly take pride in their work, and our hardwood has never looked better! I'll definitely be recommending them to family and friends. read more

Excellent team to work with. Our hardwood floors were so stained and discolored and Kevin and his team did an excellent job bringing them back to life. Very professional and knowledgeable and dependable at a reasonable price. Highly recommend. read more

Great customer service, would probably recommend for hardwood floors. Unfortunately, as my floors were laminate, their approach was ill-suited for my needs and ultimately not what was best for my house. Kevin was extremely friendly and easy to talk to, and took the time to come out a couple of times to revisit the parts I wasn't happy with. He was certainly focused on not charging me too much and getting my money's worth, but his approach couldn't deliver a result I was happy with. I ultimately had to get the floors redone by someone else. read more

**Pros:** - Responsive: Kevin took my calls immediately when we first discussed the project. - Quick Estimate: He provided an estimate right away, which helped me plan ahead. - Excellent Quality: The quality of the work was wonderful. - Friendly: Kevin and his team were always kind and professional. **Cons:** - Late Working Hours: Kevin often returned after 7 PM to continue working, which was a bit inconvenient. - Final Price: The price quoted at the start didn't exactly match the final bill, which was surprising. - Distracted at Times: He often took calls while working and occasionally got pulled away to different projects. **Recommendation:** I would absolutely recommend Kevin and his team for their great work. Just be sure to get all quotes and modifications in writing and clarify the expected working days and hours beforehand to avoid any surprises. read more

Very direct, dependable, and responsive. Their service was wonderful and our floors were refinished to a beautiful color and luster. Our replacement pieces were a nice match too. Great value and experience working with them. read more

Very nice work! I was very impressed with Kevin as he answered my calls right away whenever i called. He is quick to his job and the price was very reasonable. I was expecting him to complete my work in three days but he completed it in only two. I highly recommend him to any people who would like their floors or stairs done. read more

I am very pleased with the work done by Thai and his team on our hardwood floors. He beat all the competitive estimates we got. All the others said ruining and replacing our existing shoe molding/toe boards was unavoidable and would cost an additional $700 to replace after the work was done. Thai's guys refinished the floors right up to the baseboards without cutting or damaging the existing molding trim. They were punctual and worked hard. When there was a schedule change I was informed in plenty of time. Thai was able to finish the job in 2 days which the others had said would take 5 days. The entire family (it is a family business) was friendly and happy to do anything asked. The floors look beautiful and they were able to work around an unexpected problem with pet stains using a color match. I would use Thai and his team for any future hardwood floor work. Thankyou, Thai read more

Absolutely spectacular! We bought a 130 yr old (1890) farmhouse in southern NH recently. We called Thai Nguyen and he returned my call same day, provided an extremely reasonable and competitive estimate for 2 bedrooms, living room and 2 hallways. His team was on site within the week. Two days later, our floors were transformed into an absolute work of art. We can't stop staring at them! We give our highest recommendation to American Hardwood Floor for their professional work, pricing and ease of doing business. Ed and Marianne Coastal Southern NH home owners read more

See all

I had some water damage in my Airbnb unit and was in a rush to get the floors replaced before the next guest showed up. After getting plenty of "No's" from other companies I thankfully came across Thai and his company. Him and his team were great and were able to show up the next day to complete the work on such short notice. I would highly reccommend them! read more

America Hardwood Floor Services - Lifeproof Sundance Canyon Hickory Vinyl Flooring - Flooring Near Me - Saugus, Massachusetts

Please note: The work detailed below was performed in 2018. American Hardwood Floor may have improved since then. I just can't in good conscience go without warning others of our experience. Due to a burst sprinkler pipe in our condo building's common hallway, we had American Hardwood Floor replace flooring and stairs in the common area as well as sand and refinish the floors in half of our unit. The reason that we did half was so that we could move our furniture to part of our unit in order to not have to move everything out. We don't have thresholds, so the whole unit needed to be redone. The plan was for AHF to come back at another time to do the rest of the floor, but we chose to go with another company after our experience with the first half. We chose AHF because their quote was the lowest of the three companies that we contacted. The majority of the floors look good themselves (there were some spacing issues with the stairs). Issues we experienced: - AHF was supposed to use low-VOC varnish. After the unit aired out for over 24 hours before we returned (they left windows open), we could smell the varnish from outside of the building. It was still overwhelming inside. The second company that we used didn't have to leave windows open after they left, and there was virtually no smell when we returned. - AHF was supposed to do dustless sanding. We had to purchase and put up our own plastic and seal doors to prevent dust from going into other rooms (something we didn't have to do with the second company). We have dark floors, and there was dark orange dust EVERYWHERE. We literally had to scrub our walls, doors, baseboards, etc. There are still marks in some places that didn't come off (including a spot where they clearly hit a door with the sander). We thought that this just came with the territory (because we had read that no sanding is truly dustless) until the second company actually used dustless sanding. We didn't have to clean a single edge, shelf, or thing after the second company. -AHF contacted us the day that they came to do the common hallway floors saying that they couldn't get into our unit (which they were finished with). When we asked why they needed to get in, Thai said that they needed the special outlet for our washer and dryer in order to use their machines. We were never told that they needed this outlet (and also didn't want our unit's electricity used for work on the common areas). When we said that we had no way of letting them in (since we had gone away for them to do their work), he figured something out in order to use their machines. Obviously, that particular outlet was not as necessary as he had stated. - AHF's team broke a set of crossbars/grille in one of our windows, didn't even tell us about it (we asked what happened because it was on our counter, poorly glued back together when we arrived home), and then we had to push hard to get Thai to pay for the replacement. He tried to say that it was our fault and that those things break often (FYI, we've lived here four years and have never had any other ones break). -AHF left their trash from the job in our driveway, so we had to figure out how to dispose of it (FYI, it's illegal to put construction trash into curbside trash pickup). We were not warned about this. Considering why we had to get the floors redone, we worked with several different contractors and repair companies. ALL of the other workers/companies removed all of their trash when they left. Obviously, this was a pretty terrible experience and not worth the slightly lower price. I'm only giving two stars instead of one because, as I stated earlier, the floors themselves turned out fairly nice. read more

Thai from America Hardwood Floor Service is the hardest-working guy in floor refinishing! He was kind enough to come out for a free estimate on a weeknight after working all day. Unlike some other tradespeople, he agreed to come in before we closed on the house. He took one look at the existing wood and knew exactly what it was - "oh, white oak, two and a quarter inches." Then he wrote us up a detailed, accurate estimate on the spot. He was able to start the day after we closed, which was fantastic! We had all the wall-to-wall carpet in five rooms plus a hallway torn out, and the wood underneath refinished. We also had new hardwood installed in one room. Including all labor and materials, plus thorough carpet-nail removal and nail-hole-filling, this cost us about $3K. It was completely worth every penny! When we walked in to see the new floors for the first time, it was like a completely different house. Thai had recommended a not-too-glossy finish, and it was 100% the right choice. The transition between the preexisting wood and the freshly installed wood is completely invisible. Plus, in addition to the stunning change in our floors, the carpet removal also drastically improved the smell of the house (which had previously had a musty but not unpleasant grandparent-y sort of smell). The guys did a fantastic job, and they were completely done in less than three workdays. Seriously, I cannot recommend America Hardwood Floor Service enough. (It's important to note that AHFS do not handle disposal of any carpet waste. However, the guys did a great job cutting the carpet/underlay into manageable rolls and tying them up for us, and bagging up wood waste, and we were able to dispose of everything curbside by following our local guidelines.) read more

America Hardwood Floor Services - Flooring Near Me - Saugus, Massachusetts

See all

I chose Thai because of all the amazing Yelp reviews and he lived up to the hype. I called him on a Thursday and he agreed to come on Monday to sand and stain 932 sq ft with 2 sets of stairs. He gave me a great price and did absolutely beautiful work. He's also incredibly easy to work with, reliable and patient with all of our high maintenance questions and concerns. Bottom line, probably the best around and I got 4 other quotes. read more

America Hardwood Floor Services - Flooring Near Me - Saugus, Massachusetts

America hardwood floor did an excellent job with the floor. They did 5 rooms and a office and two sets of stairs for me. Couldn't be more happier. Thai the owner is very nice and lives up to his promise. His workers are also very hard working and reliable. Highly recommend! Thank you very much. read more

Our friends referred us to American Hardwood and we had such a great experience. The owner, Thai, was responsive, easy to coordinate with, get a quote over the phone, and execute on our job. We had a quick timeline for our floors to be sanded, stained and refinished before we moved in, and the work was done seamlessly for our condo in the South End. Reasonable price as well. Highly recommend! read more

America Hardwood Floor Services - Refinished living room - Flooring Near Me - Saugus, Massachusetts

See all

They were really flexible with the house we bought and we love the results. The second floor was entirely carpeted and they took care of ripping that all out. The first floor had a room with multiple layers of linoleum that was not trivial to take up, and had to fill in some gaps (due to changes in the walls), but none of that was an issue, and you can't even tell where the holes were. Price wise, they came in way under other people we consulted, and they did way more work! We weren't even looking for the cheapest. Their schedule was subject to change which required some flexibility, but that worked in our case, and they were done when they said they would be which was faster than anyone else we talked to. We had to take of throwing away the bags of trash ourselves, but wasn't that big of a deal to do it a few each week. read more

Thai did an amazing job with our floors! They are gorgeous! We are grateful to him & his team and would definitely recommend them

I called American Hardwood Floor for a last minute install of a bedroom after my plans fell through. Other contractors were either not interested because they thought 190sq ft was too small for them to come out or just could not do it on short notice. American Hardwood floor came through. They gave me a reasonable quote, they were straightforward, did an AMAZING (yes that is in all caps) job and was able to schedule it on short notice. It was pleasant working with them. I would definitely go with them if I ever have to do any kind of wood/laminate floor in the future. Thank you! read more

The floor looks GREAT--no problem there. There were two issues however. 1) Price quoted included 2 staircases. When job was to begin, owner asked if he quoted the price with one or two staircases. I could not remember. He said he could do second stairs for $300; then changed to $350. Luckily my husband remembered where the written quote was and when returning to pay, brought out the quote which included both staircases. (I am sure that sanders also had a copy of the quote; and could have checked. Maybe innocent mistake maybe not) 2) When we returned after being out of the house for 3 days, the driveway was COVERED with the garbage from the sanding. Although owner said that he put the garbage in a big trash bag and an animal must have gotten to it; it was AWFUL to come back to the mess over the whole driveway. I believe they should have taken all the garbage as part of the job. Buyers: make sure you always SAVE the quote AND request all garbage be taken at end of job. Although the floors look great, the TOTAL experience was NOT one I would repeat. read more

Don't go anywhere else if you are getting your floors refinished in the Boston/North Shore area. They came and gave a free estimate before we closed and finished our floors (2600 sq ft +) in just a few days. The floors were dark, scratched and overall unappealing. The result was beyond what we could have expected. Their quote was EXTREMELY reasonable. Cannot recommend highly enough. read more

Sorry for the delay on this! I forgot my Yelp login. We had an incredible experience with Thai and his company. HomeDepot, Lowes and several other contractors gave us the runaround, missing appointment and quoting ridiculous prices. Thai came when he said he would, did what he said he would, did a spectacular job and the cost was extremely fair. There's really not enough that can be said about someone who keeps an appointment -- it made it possible to actually plan for the work. Everyone who did the work was incredibly nice and easy to be around, and the floors look wonderful. We will absolutely use America Hardwood again if we need flooring or similar carpentry work done, and I can't recommend them enough! read more

We were thrilled with how our hardwood floors turned out. There were a few trouble areas that were very worn and scratched and they look brand new - the before vs. after is stunning. Thai and his team were quick, professional and gave us a very reasonable rate. Would recommend them to anyone! read more

Thai and his team were wonderful. Excellent price for quality, speedy work. Ripped up carpet expertly, - we have to dispose of it ourselves, but we knew this upfront, and they rolled it up so it will be easy to do. They came in on our time frame - right after the closing - and got it done quickly so we could move in to our new home. Very knowledgeable about the best approach for our old flooring. Would definitely recommend hiring this team. read more

Similar to another review, floors looked great. Had old 2nd floor hardwood refinished and new stairway treads finished. The cleanliness was not so great. I had closed the door on the recently renovated 2nd floor bathroom to keep dust out, and was also storing all the other doors in there. The bathroom is an absolute disaster - layers of sawdust on every surface, and new countertop/sink were definitely used as a work center. If that room was being worked on or if there was no door on it would be understandable, but not the case. Garbage bag also left outside the house after first day. Rating is for overall; floors themselves so far look like 5/5; price and availability were good. read more

This is my 3rd hardwood floor project with Thai. I'm 100% happy every time. If he said he will get it done by a certain date, he always gets it done. If his crew is delayed, he will personally come down and finish the work himself, you can always count on this guy. Since I run a business, I cannot miss deadlines, so to be able to know he won't miss our deadlines helps me sleep well at night. Thanks Thai! Martha (Newton) read more

Thai and his team are brilliant. They are SUPER fast - my house over 3,000 square feet and he did the job in three days. I will definitely hire him and his team again and I highly recommend them. Thank you so much Thai - great job. read more

Thai is the best. He and his crew are professional, punctual, communicative -- and so, so skilled. They refinished my entire condo in quick time, at a good price, and with high quality. Everyone who has seen the place has commented on how beautiful the floors are. Would recommend any day. read more

Thai and his team were punctual, and I paid exactly what they quoted me. My floors look AMAZING. Thank you Thai & team - you're the best!

Long time lurker on Yelp. This is my first review. Thai and his team did an awesome job on my home in Winchester, MA. The contractor I use told me other floorers would have charged me twice as much. I wanted to do water-based poly. He recommended an expensive product, which when I did my research was worth the price. The NXT is better than Bona. The floors look beautiful; the work is high quality; it was done on time. There wasn't much dust in the house, just a little on horizontal surfaces, which was easily cleaned with a swiffer. He didn't charge me until I was happy - and even then it was hard to get him to stop by and get the check. He's respectful and competent, and I'm sure will stand by his work. I'd recommend Thai and his team to anyone wanting to do their floors in the Boston area. read more

I recently purchased a house in saugus and needed floors installed and refinished. I found James here on yelp. He was excellent. Very prompt and fair. He installed a brand new floor in the living room and matched it up perfectly to the rest of the floor in the house. he also sanded and refinished all the other wood. I felt very comfortable with James and was thrilled with the result. I will be recommending him to friends and family. read more

James did a great job with a reasonable price. We did unfinished floor and I had some concerns initially , like dust, paint smell etc., but it turns out super clean and no extra cleaning work needed. read more

I bought a house that had pretty much been untouched since the 50's with ugly molded green linoleum in the kitchen and old scratched up hardwood in the rest of the house. I wanted the kitchen area to be hardwood and flow with the rest of the house but was afraid it would be difficult to match. After thorough research I decided to go with Thai- he came out quick and gave a great estimate in comparison to others. Thai replaced the linoleum floors with hardwood. I was in awe when I came home. It looked absolutely beautiful and blended so incredibly well with the rest of the house. When doing the final coat on the house, Thai asked what kind of finish I wanted. I was glad he did, because I wasn't even aware that there were different types of finished. After some research we ended up going with a satin finish and I am so glad we did! It looks so much more contemporary than the gloss finishes I am used to seeing. Working with Thai was a pleasure and I will definitely recommend him to all my friends and family. read more

Thai was helpful, honest, and flexible. I had to change the dates several times due to other contractors delay in project completion. He was good and quick with correspondences and very understanding and accommodating. They work very fast but well. I highly recommend them. :) read more

I called James Nguyen at American Hardwood Floor Service. He came to my house that day and gave me an estimate on what it would cost to install hardwood floors on all 3 floors of the 3-family I had just purchased. His estimate was very reasonable. I had him do my 3rd floor (about 600 sq feet) first, so I could evaluate his work. He and his crew did the work very quickly and I was so impressed with the quality that I had him install another 850 sq feet, as well as refurbish about 500 additional existing hardwood that was very very worn. James and his crew finished about 2000 sq ft of work (about 1500 sq ft of new installed oak hardwood floors + 500 of sq ft of refurbishing) in 3 DAYS!!!. My mind was blown and I increased the value of my property significantly. Another great feature was that I was able to buy all the hardwood from his supplier on a credit card and pay the balance in check to James. Get this: I wrote him a check for about $700.00 more than the cost of the job by accident. James brought the check back to my house after realizing this and I wrote him a new check. James is a man of his word and I have referred him to several people. I truly felt that I got more than I paid for with his service. You will be able to tell that James is a hard working and honest guy when you meet him. The crew also cleaned up very neatly. Excellent, excellent work. The floors are beautiful. Tell him Dan from Somerville sent you. read more

Thai was great to work with and his price was very reasonable. We liked how our bedrooms turned out so we had him come back to finish our basement with hardwood as well! Excellent workmanship - highly recommended! We have a rental property currently all carpeted when the time comes to replace the carpet we'd just have Thai back to install the hardwood floor! read more

We had a great experience with Thai and his company. My partner and I bought a large, old single family house that was allllll hardwood floors, and none of the floors had been redone since about the 60's. We had a pretty short window of time that we wanted the work done, because we wanted to move in as soon as possible. Thai came the day after we called him, gave us a very fair estimate, talked us out of putting any colored varnish on it, assuring us the floors - white oak - would look great natural, once they were sanded and finished. When we realized that the quote he had given us was based on more sq footage than we actually had, he lowered the price. Fair! His workers came and did repairs, sanding and finishing on three+ floors of hardwoods within a week. They did a great job, and many people have since told us that the floors look beautiful. Thai was responsive - a man of few words - not someone who will initiate contact or offer a ton of info, but whenever I reached out to ask a question or seek clarification, he got back to me within minutes. As someone who tends to be a worrier, I really appreciated that. When we told him that some of the finish had dripped down onto our ground floor slate, because one of the rooms did not have a sub-floor, he came over and cleaned it up for us. Make sure to read the contract - they do not dispose of the trash they create, and that was a bit of a pain, but hey, they were upfront about it. Also, holy dust! Be prepared. Dust everywhere everywhere. It took a long time to clean our house of it all. But that's with anything. Price was great. Job was done quickly. Thai was easy to work with, honest, and clear. I recommend them. read more

I want to start by saying that their work was very affordable, and the floors overall look pretty nice (we had a new floor installed in the kitchen and the rest of the house re-finished). The reason I'm giving 2 stars is that, for whatever reason, something went wrong during the coats of polyurethane that resulted in little globs of glue being left along every seam of our 2400 square foot house- that's a lot of glue. When those glue globs get stepped on, they smudge into little glue patties that then get dirty and smudge up the whole look of the floor. Not to mention that the floor just feels dirty when you are constantly stepping on little hard pieces stuck to your floor. I contacted Thai to report it, and he said that he had had another case of this reported recently, and the options were either: 1) For me to get down on my hands and knees with a credit card and scrape them all up (which, even if I weren't pregnant would be a massive job), or 2) For them to come back and put another coat on the floors. At this point, #2 was no longer an option since we had all of our furniture and rugs put in and were living there (and I couldn't be there with the fumes due to being pregnant). So we're stuck with #1, which has been a very long and tedious process, and I have a feeling we will still be finding little glue globs 15 years from now because there are so many (they are literally in every single wood seam). It's a shame, because otherwise the floors would look really nice. read more