I had a great and seamless experience working with Semra. Financing my car couldn't have been easier than this 1,2,3 process. I recommend getting in touch with Semra if you are looking to finance a car or need any type of loan in the future. Thumbs up from me (and I'm not one to leave reviews). Thanks Semra! read more

I'm amazed reading the negative customer reviews. I've been banking there for over 20 years and it's all been positive. The other day I made a mistake with my in-person deposit and they caught it. I disagreed (I didn't trust their new bill counting machine). We put the deposit on hold while I went home and checked my desk and sure enough there was the extra cash. It's not the mistake it's the personal, patient way they handled it. I used to run a customer service department - millions of transactions. Things are going to happen. But the tone of the negative reviews gives me pause. b read more

I have always been happy with their service and friendly staff. I appreciate the help when I go there. Thank you.

Rude. Just ... ugh rude. Wanted to open an account there... asked for someone to help with that. They looked at me like I was from Mars.. or some wayward swamp... kept staring at my tattoos. Was told to wait and waited around 45 minutes and no one was helping me. I just bounced. Avoid these peeps. read more

I've used Everence FCU to finance a new Tesla car and had an excellent experience with the auto loan team. The loan agent I worked with was efficient and meticulous, and had no issues meeting Tesla's (fairly abnormal) timing requirements for capitalization on the loan. Every part of the transaction - even places where I made mistakes - were handled with grace. The loan team is really made of excellent people with a great human touch, and who are excellent at email communication. Particularly Semra. It is true that the online banking is pretty rudimentary, but as long as the email customer service is this good, I can overlook it! read more

I would give FIVE stars to john martin And ZERO stars to natalia the mortage rep. Extremly disappointed in our appointment with their mortgage rep named Natalia , my husband and i went in to inquire about their mortgages and we were completly brushed off for our young age(late 20s ) and were told from the very start of the appointment that we should go and look for programs for first time home buyers somewhere else and take first time home buyers courses and she wanted to wrap up the appointment with in the first five minutes without asking us what loan amount we were looking for and how much we would be putting down or the current rates, making us feel that we were wasting her time from the get go. And literally told my husband that she thought we had no money to put down (again she is assuming we had no money just because of our young age ). Her conversation then took a dramatic turn once we told her how much we had saved and how much we were planning to put down. Only reason i give 2 star is because we felt more than welcome by their other mortage rep(john martin whom we would rate at five stars) who graciously took the time to go over details and question us about the loan we were looking for and suggested the amounts of loans that would suit us But rest assured word of mouth goes a long way and we will not be recommending friends and family to go there. We have chosen to go to fulton bank with our loan due to the warm welcome and open minds we received when we walked in read more

I have been a member since 1998, I have never been treated so poorly by a supposedly member owned credit union. Today I was called by a rep and said that maybe I overlooked a payment for my credit card, with everything going on, I sure did.. I told them I was making my payment ASAP. Soon after I checked my account, they actually noted on my account they FINED ME $25.00 for making a payment!! I will be closing my account and going with my second bank WELLS FARGO, they actually care about their customers!! read more

I second everything Randy and Adriana have said about Everence. They are the most outdated financial insitution I've ever banked with, and their customer service is beyond horrible. There really aren't even words for it. (Well, I could tell you a story, but it would take too long.) Suffice it to say, their ideals sound good on a paper, but if they are a barely functional credit union that can and will keep you from accessing your money, what's the point? If you're thinking about banking here, don't. Find a nice, local credit union and run far, far away from Everence. I really cannot stress enough how much you should not bank here. read more

I would like to start by saying, I been a member for about 9 years. When the bank was small with another name. The service was much better. Once the bank changes its name with more locations, the service that is given now is very bad including on the phone. I order a debit replacement and it has been two months and so far, each time a card is sent is wrong of a total of three cards. Then each time I call they seem they always make it my fault and want to charge me a $10.00 fee for the cards which is ridiculous because in the past when they were a small credit union, the card replacement fee was only $5.00. Also, they have phone service but it always seems no one picks up when you need help. As a business owner, dealing with people and companies is very important to me, because I want all my things done properly without mistakes. Another time was when I started my business. I wanted to give them the opportunity to handle my business finances by having a business checking account on the Lincoln Highway East branch. When I got there they asked me if I have all my documents the way I'm registered with my states. Upon setting everything properly, I have seen they wanted to set me up with my name un DBA when I exclusive am register as LLC. I explain that my business checking account has to be open under my business name not with my personal name, and they said it has to be done this way. After arguing with them and showing proof of my Business entity, they still didn't care. Meanwhile, after leaving and going to another bank the same day, I open a business account without any problems. I feel they don't care for their service and reputation. I wouldn't recommend this bank to know one. Take your money and your business somewhere else. read more

If I could give half a star... I WOULD. Absolutely HORRIBLE customer service. Are you a sole proprietor and hate your bank? Or simply want to get cash for a check FROM THEIR CUSTOMER (someone with a Everence account?) Welllll... Ya' better have them write that check out to CASH or You (personal name.) BECAUSEEEeeeee they will NOT cash their customers check for you... Even if you walk in with your federal tax ID & Business license.. Which show you ARE the sole proprietor of said business. They are rude about it as well and look at you like you're from another planet unless you look like a snooty preppy white American. Will NEVER bank here or endorse anyone to bank here! read more

Banking policies are extremely out dated. Almost impossible to speak to someone on the phone without calling 3 or 4 times. No real hold feature, after holding for 20 seconds you'll be asked to just leave a message and then will be disconnected. Messages were never returned , either. Employees seem like they are nice people, I guess, but service is underwhelming. It's like talking with a robot. There are several other credit unions in the area and all of them exceed this one in all areas. read more

Don't dare trust your debit card when overseas. Even if you tell Everence where you will be traveling overseas, they deny you access to your money. They blame their risk dept. In fact, you are at risk when you use Everence and it is magnified when you are overseas traveling. Avoid at all costs. read more

No exaggeration: We get suspicious activity holds placed on our Everence credit card every two weeks or so. We don't get a call; we just find out the next time that we try to buy something that our card has been declined. It's really fun when there's a lot of people behind you in line at the grocery store. Oh, and the "suspicious activity" that triggers the suspicious activity hold? It's things like... shopping at our neighborhood Target, like we do every week. Spending $50 at Lowe's in the city in which we live. The auto-pay feature on my gym membership, for heaven's ake. I'm done. Just done. read more

Best place for your banking needs! Semra Uysal is an excellent loan officer, highly recommended to deal with her. She has a very prompt customer service and really pays attention to your needs. read more

I've been working with Semra at Everence to buy my Tesla Model 3. With numerous mistakes and delays from Tesla delivery team, she was extremely patient and supportive, even staying late on a Friday to write up documents that she shouldn't have needed to. Every step so far has been seamless and their rate was far better than any other bank I checked with. I highly recommend them for EV loans! read more

I wish my company did not work with Everence; this company is operating as if it were in the 1950s. Their online banking and MyEverence is just an electronic statement--you can't really do much else but view your transactions. Online banking and MyEverence should have one log in and password. I once got locked out of my account and it kept telling me it was sending me texts to get into my account, but I received nothing; I had to wait until Monday to speak to another agent. It is impossible to get problems solved as the agents do not have any information or they don't listen. I explained that the doctor's office I go to only accepts check, and the agent proceeded to tell me that I can use my debit card or the ATM and file for reimbursement--again, the practice only accepts checks. The agent got very defensive when I explained that I am very unhappy with Everence: the lack of communication and old fashion banking procedures. I ordered checks and a few weeks later I have not received them. I was told that because of the Thanksgiving holiday that the packages were delayed. If the pony express existed, I would agree, but I have gotten other packages since then. They had no information about the checks I ordered--they told me that they may have been sent via UPS or USPS. I never received an order confirmation for the checks. Instead of giving me the number of the check printer, the agent got defensive about Everence's procedures and hung up on me. I spoke with Deluxe, the people who print the checks, and they told me that the agent I spoke to gave me the wrong information; the financial institutions are supposed to have the confirmation and tracking numbers for check orders. She also told me that they were supposed to have given me a routing number so that they could look up my order information. Now I have to call Everence back and get a routing number. For something that should have only taken 5 minutes, this has taken about six phone calls to resolve. read more

This was my bank until now. I'm so disappointed. I have been telling the ladies there that I'm waiting to receive all my business forms to open a business checking account. Today I when there with all my business documents to open a business checking account, and spoke with Elain. I also gave her proofs of my name on how it should be on the checking account but she kept saying it should be under my name DBA with the company name. So she took the IRS EIN form without asking me first and fax it to a person that never has like me in the bank from day one. Then that same person calls her Elain back saying, in order to open a checking account I have to have my checking account DBA. Meanwhile, it is recorded with the IRS under the business name, not my name. I also find it this kinda unprofessional of them to make any change without my consent. I also kept telling Elain that my entire business is registered under a business name and all documents including the city, and permits are all under my business name as well. I will not be doing business there or recommend anyone else. I rather find a better bank that cares. I'm closing my personal account as well. Don't waste your time doing business there. They were a better bank when they were small. read more