My dog is absolutely my baby and we recently moved to Omaha in the last few months…read more I have super high standards for vets for this girl and I appreciate the love and care she gets from Val Verde. Rox is 14 years old and the techs and vets take their time and give her treats and make her as comfortable as possible while addressing my concerns and Roxy's needs. They are a busy vet! But I think the wait time is worth it and they try to fit us in where they can if I feel the need to be seen quickly

A few months ago my dog Daisy fell off the bed and came in for a general check up. Today Daisy…read morepassed away from a stage 5 heart murmur and a cancerous tumor half the size of her. The vet today from a different hospital immediately was able to diagnose these things and I am furious they were not found months ago. Separately, my father took his dog Lucky in to be put down several months back and the bedside manner of the veterinarian was disgusting. He was joking around with us during the appointment and said "Oh he's already gone" in a gross tone after my father through tears said "you'll be at the rainbow bridge soon". I am so angry with the awful quality of care and work they do at this place I am keeping myself from walking in and tearing everyone a new ass.

Had to bring our dog in to get a mass removed and they kept it a very smooth and simple process for…read moreus. A quick consult and scheduling right away left us feeling at ease. The follow up was consistent throughout and knowing the prices up front was nice to be able to plan ahead. The process updates of drop off and pick up were very helpful too. We were texted updates throughout which put our minds at ease and being able to pay online was very helpful for pick up as well. Thank you for taking such excellent care of my guy.

The staff were very professional and helpful. The clinic is organized so I knew exactly what was…read morehappening with my dogs - there were frequent updates. The dental results were excellent!

I'm so happy we started coming here. It really took the stress out of yearly vaccinations for my…read morelittle elderly kitten. Here, you park and text the staff, and they will come get you and your pet to come in. There is no sitting in a waiting room with other animals. You get to go into a nice, clean, exam room. Staff are really caring, friendly, and knowledgeable. This experience is so much better than the clinic we used to go to. Miss May was not even upset with me when we got home.

Rockbrook takes incredible care of my dog - the staff on the phone are always responsive, helpful,…read moreand kind. The doctors are all wonderful - Dr. Vipond is who we see most often and he's awesome! I couldn't recommend this vet/animal clinic more!

This is the first time we have taken our pets here since the former owner retired and sold the…read morepractice. Our cat had a routine annual exam scheduled. The staff is super friendly and helpful. There were some familiar faces from the previous practice. The new vet was kind to our cat and treated her as if it was her own pet. This is exactly the characteristics we look for in a veterinarian. We talked over next steps for our cats medical issues and we got out quick and virtually painless. The only minor concern is that they are more expensive than my previous family vet. Since our pets are our babies, we don't mind much as long as they are well cared for and help to have long and happy lives.

Great animal clinic! They Gave my dog a great checkup! But then they noticed I had fleas.read more

I took my dog, Riley Freeman, in for shots and an ear infection. We are new to the area, so I…read morelooked to online consumer reviews to point me in the direction of a great vet clinic. Chalco Hills Animal Hospital was AMAZING! Riley is not the calmest dog in town however, they were so excited to see him. The tech (I cannot remember her name but she had very pretty curly hair!) was such an animal lover and the vet Heather Kreager was so knowledgeable! We had such a great time that Riley was barley bothered by getting his shots. This is for sure going to be the clinic that we use from now on!!!

Terrible experience without even getting started. I spoke with Danielle about wanting to have a…read morewellness exam regarding a new client for the management and treatment of collapsed trachea. I emphasized this was an opportunity to get to meet the staff and speak with the doc regarding possible options for the management of this diagnosis. She requested med recs be sent before the client could be seen. I expressed that I was only looking to see if this would be a good fit and if the visit went well I would then be prepared to transfer the client to this office and have recs sent. She continued to tell me the client cannot be seen without prior records and vaccinations. I stated to her I have had the little guy for 15 years and can answer any questions the doc may have regarding history and therapies and again reinforced this was an initial visit and not requesting any treatment. She continued to repeat her request for records and I explained I did not want to request recs until I was prepared to transfer if this was a good fit. She stated the client cannot be seen without recs transferred. After much back and forth I informed her that if this initial attempt for a visit was any indication for future visits that this would not be a good fit. I requested the appointment be cancelled. It's terrible since this was a referral and I unfortunately did not have good feedback to the person referring. I have had many difficulties getting appropriate treatment historically for him and this is why I basically wanted to have a discussion with the team to understand whether there was an opportunity for the team and myself to be on the same page for treatment moving forward. Unfortunately this has catastrophically failed right at the gatekeeper Danielle. This is just my experience and take it as you will but if the face of the business doesn't get you to want to come in then the rest of it will be less than.

Have used this vet a few times both for emergency's. I have a few family members who use it for…read moreroutine care. All good experiences. When my dog had an unfortunate encounter with a bigger dog, I called them and they told me they were a busy but would see her as she was actively bleeding, but informed me they may not get to her immediately as long as she's stable. Which is the best I could have asked for. They got to her fairly quickly, I brought her in around 6 pm and was able to pick her up at 9pm. Took her for a recheck a couple weeks later and was given more meds and got her fixed up. Will use this vet from now on.

So many bad things on so many levels. We were told our dog could possibly die and would have to be…read moremonitored after he ingested an excessive amount of Carprofen we thought was safely stored. We left him at Southpaw - and when I called a few hours later that first night to see how he was doing, the young woman on the phone tried to transfer me three times and kept disconnecting the call. Every time I called back, she'd start laughing. Not really what I wanted to hear when trying to find out if my dog was going to live. We thought we better go check on him and take his favorite blanket to him so he'd be more comfortable. He always laid on it and slept with it. It was his sister's blanket, and she had passed about 3 months earlier. I wanted him to have something familiar that would help him feel safer. When we got there, the person at the desk seemed more interested in eating her food than helping us. We were taken into a room, and it was so hot, my husband and I could hardly take it and had to open the door and keep going in the hall to cool off. The entire feel of the people there seemed scattered and superficial. Like they put on an instant fake smile when they saw you. When I turned over my dog's Pelsbarn calming blanket, I told the tech I knew it would get charcoal on it and I didn't care and would take care of it myself. We went back to visit our dog two more times - the last time, spending about an hour with him in one of the rooms. There was a treat jar in there, and I asked one of the staff if I could give our dog one, and she immediately said sure. I looked at her with what was probably a skeptical look on my face, and she then said she should probably ask someone. When she came back she said no and that it could cause problems for our dog. Why would she have said yes if she wasn't sure? That could have potentially harmed my dog. We decided to bring our dog home after being assured he was stable and have our regular (more trusted) vet take over his care. It was very late two nights later, and we were extremely tired and focused on our dog, and we absentmindedly forgot his blanket. But the vet tech also did not give it to us when we left - or the medicine the vet said she would. She brought him in and asked if she had the right leash because she wasn't sure where it came from. That comment was very telling to us, and we honestly just wanted to get out of there. When I texted them later to say I'd come get the blanket, I was told it had been washed. I had purposely asked them not to do that, and was not told ahead of time they would wash it. When I expressed being upset, I was told "most people remember to take their possessions with them when they leave". They weren't even sure where it was and said they'd have to look for it. When I asked how it was washed, I never got a straight answer, other than being told it was "common practice" for them to do that. If it was "common practice", why didn't someone tell me that at the time I left it with them and told them not to wash it? It should have been very obvious the blanket was more delicate than a heavy cotton blanket and was super soft and fur-like. Them washing it (probably in hot water with a load of who knows what else) ruined the blanket's soft texture, stretched it beyond repair, and most heartbreaking, washed my dog's sister's scent off it. They showed no real remorse, insinuated it was my fault, and refused to provide compensation for me to replace it. I trusted them with an item my dog slept with every nap and every night and I knew would comfort him, and they ruined it. And they took no responsibility and offered no solution. They were unfeeling, condescending, and defensive - and showed no true empathy, understanding, or compassion beyond a robotic "we're sorry you had that experience" type of response. I had the experience THEY created - but didn't take responsibility for. They attempted to minimize the importance the blanket had to me and my dog, and really, just didn't care about what THEY had done. I believe that when you wrong or hurt someone, you take responsibility for it and do what it takes to make it right. Evidently they don't believe the same thing. My vet also disagreed with their treatment and said we did the right thing getting him out of there. Southpaw got paid their 4-digit bill - and wouldn't give me the $49 refund I requested for our blanket to be replaced. This is a petty business with the goal of making money. A poorly run business with cold, preoccupied, and unorganized employees who obviously don't communicate with one another and appear to be very inexperienced at customer service. I regret ever stepping foot in their door and will take my dog to another emergency vet if ever needed in the future.

Great Vets and support staff!! They always treat my pups with excellent care and customer service…read more I recommend them to everyone I know!!

I love the staff and vets at Ridgeview Animal Hospital. They take great care of us each time!read more

Adopting a dog was a completely unplanned experience but one we are thankful for. When we met our…read moredog we couldn't leave her sweetness so we happily brought her home. Shortly after we took her to the vet and learned that she was born with cataracts. Despite this, she can do everything else a young dog likes to do. Chew toys, eat treats, run around like she's at a parkour park. Our vet recommended Veterinary Eye Specialists to get her eye checked out. We've gone here a few times now and appreciate the attentive staff and Dr. The location is pretty close just off of fort near a quiktrip with a grassy area out front so we can keep the doggies busy while we wait. We usually get here about ten minutes early to check in and end up waiting awhile for the Dr. depending on what the appointments are like. The Dr. is very helpful and willing to answer questions and listen to our concerns. So far, our dog is doing really well and we are doing our best to stay consistent. It's comforting knowing we are taking her to a place that truly cares about their patients and we can tell they also love animals! I'm thankful our Vet recommended this place to keep an eye on our dog's eye, they're professional, friendly, and seem to truly want the best for our pets!

I would never take my dog Neptune anywhere else when it concerns her eyes other than Dr. Tonya and…read moreher staff they are absolutely fantastic Very compassionate very knowledgeable. She is always very busy and can always seem to get you in as soon as possible. my girl is very comfortable with all of them and that is a big deal with me. This is my second dog that she has cared for. Unfortunately, my boy passed away from a stroke but She gave him also excellent eye care like she does all of our fur babies. Thank God that we have her. Thank you again Tonya and your wonderful staff