I have an HHR and my mom and I did business with Pogue with them for years before she passed. She…read moreoriginally bought the vehicle from Pogue. At first the service was good, for about the first year, then trying to get the hassling with upsells. One time I had my tires rotated and the tech didn't even put the lugnuts on tight enough and as I drove away from the dealership, I heard a rattling sound. I drove back to the dealership only to discover the lugnuts were so loose I could move them with my fingers with ease. When I told the service manager and the tech, they told me that it was that loose to begin with and the tech has his that loose. I informed him that if I were to continue to drive that the wheels would simply come off. After repeating this song and dance, and asking him to tighten it up, driving away with the same rattling and repeating the process, they tightened it, only by the time I had to get the tires rotated again much closer to home, they had shorn off two lugnuts from them being far too tight. The icing on the cake was an airbag recall that I had to drive multiple times with appointments so I could get it fixed, only to be told that the parts weren't in, and then the third time trying to charge me for getting it repaired. Don't go to Pogue; they aren't worth your business or hassle to get something simple done.

I talked to Steve E about a repair that was supposed to have been made on a 2013 BMW X1. The…read moreservice tec didn't do his job so Steve E said he would return the $60.00 charge for recharging the battery. That conversation was on Monday March 14. On 3-15-21 the above person said "No we're not refunding any money, I never said that we would ". I would NEVER trust this dealership, any shape, form, nor fashion! They will lie to you! Buyer Beware