I was with this agency for around two years and based on other negative reviews, it seems others…read morehave had a similar experience. I had no issue until my Mother passed away and my policy lapsed. Upon attempting to renew, I was met with coldness and "you'll need to pay the policy in full!!" Upon calling Progressive directly I was given a much cheaper rate and payment terms rather than hearing "well, with your payment record, this is all we can offer!" Which is what I heard from the HIG agent. Note to self, deal directly with the company and skip the agents! They are obviously narcissistic and enjoy feeding their own egos. Also, moved my homeowner's to State Farm with a cheaper rate as well! Way to treat your past customers well! Consider looking elsewhere for insurance needs as this company just doesn't actually care about keeping or earning your business!

Worst customer service ever! If i could give it negative stars I would! Harassment coming from the…read moreowner himself! Do not go here!!!! You will thank me later!!! The girls in the office are actually quite friendly but after the horrible experience I received from Billy Henrich I do not wish to ever do business with them. I tried canceling my policy THREE times both on the phone and through email not once did they state to call the carrier or send in documents or anything! He asked what carrier I was moving to and he said "good luck". Then they charged my account over $500 when I called him about it he didn't take my call instead emailed me that I should of sent in documents (again never told me about this) I finally got fed up and called carrier directly and they processed the cancellation with no hesitation. He proceeded to email me lies about the calls we had, saying I got "heated" a couple weeks ago when I had actually just called to ask what the renewal price would be and to tell them I didn't wish to move forward. never have I been disrespectful to them in any way. So many LIES! I am so disappointed in this whole ordeal, specially cause it was directly with the owner, he's so unprofessional needs to get off his high horse.

I was looking for a new insurance provider since Progressive was not giving me good service. I…read morestopped by this office since it is near where I live and Jorge was very helpful. Chris was very personable as well and it feels like a family environment. I'm happy I made the switch today.

When it comes to insurance, most of us don't fully understand it so we try to avoid it. None of us…read morewant to get sold something we don't need. Insurance is one of those things that none of us like to pay for but are thankful we have it when we need it. Chris Tulloch can meet your insurance needs. He can take care of your homeowners, auto, life, umbrella, etc. The bottom line is he can write everything you need but won't write anything you don't want. After speaking with him, I knew I wasn't going to get "sold" something. If you are in the market for insurance or you are simply shopping your insurance rates, you should call him. Let him prove to you that he can earn your business. After all, it doesn't cost anything to have the discussion.

We have been customers of this Friendswood State Farm office for nearly 40 years. Even though we…read morehave moved both in and out of state several times, we always kept our home and auto insurance with them. They are extremely helpful and professional. We love the fact that there are long time staff people (Deanna Mann) who know us and our insurance needs. We can highly recommend them. Bill and Nancy DeForest

Extremely helpful and friendly staff! Especially during a stressful time like totalling your new…read morecar. But they, as well as the rest of the state farm representatives made the process very easy.

It was quick and easy Melissa thank you the one in 5336 Antoine dr Houston tx 77091 they help me a…read morelot great service they are helpful and the gift me some good stuff for my truck I will be with them for ever

This is the best place to shop for an insurance they help me save $600 a year they are so…read moreco-operative and they remind me for my payment and try to help as much as they can

100% Refund. Love these guys! Great customer service. Excellent communication. Knowledgeable on…read morebusinesses, tax breaks and credits. Tried, trusted, and true. ​Satisfied customer. No issues. Thank you for your service!

I have used Perkins Tax Services for the last two years and I can honestly say they're amazing! The…read moreprofessionalism that's displayed is really genuine. I was astonished at how much I was getting back from my return. Not to mention the very reasonable tax prep fee! I would recommend Perkins Accounting & Tax Services to EVERYONE! Thank you!

I had an issue with an claim, and not only did Mr. Phelps call me himself, but he made sure it was…read moretaken care of right away, talking about excellent customer service. I'm so proud to be a part of their firm thank you! thank you!thank you!

Business insurance at it's best. Houston Fame at it's best. I must say tough times call for tough…read moremeasures. Been brand loyal to State Farm for as long as I lived in the US. After Hurricane Harvey hit, Ken and his team were quick to assist me in helping me get my office back up and running. They even helped my friend out when her car was missing. I have never seen such good service in my life especially after a natural disaster.They have turned that sadness on my face into instant smiles for my coworkers and I. I must say they are real professional and understand the needs you have. In California my mum uses car insurance and since arriving in Texas, I have been brand loyal to Ken. When I utilize their services they go straight to the point on what can be done. They left a good impression on what State Farms promises are!

Worst service ever. They renewed my homeowners insurance with a company that doubled my premium…read more They claimed that was the best price because I had a claim in February of 2021 for frozen pipes on my pool. It was a mere $5,000 claim. They were raising my premium by over $3,000 ! I got on line and found an A rated company to approve me for same coverage and it was over $2,300 less. Clearly they made no effort to find the best policy for me.

The agents were all very professional and helped me get the right prices for our new home! I highly…read morerecommend this company for everyone looking for insurance!

Do not use State Farm for any insurance needs and especially do not go to this agent. I had a…read moretwo-year-old truck with twenty-five thousand miles on it insured through this agency. I somehow got a load of bad fuel contaminated with water and diesel bug. The contaminated fuel damaged my fuel system. State Farm denied the claim for wear and tear. Yes, a vehicle two years old and with only twenty-five thousand miles was denied for wear and tear. The proximate cause of the damage was the sudden and accidental introduction of contaminated fuel, not wear and tear. The sad thing is this Agency sided with the Auto Property Adjuster who made the coverage decision. I know how far this company has fallen as I was an Adjuster for State Farm my first eight years out of college in the 90s. It makes me sad that a once great company turned into what it is now! Approximately 17K to repair the fuel contamination claim State Farm denied.

I've been a State Farm customer for more than forty years and have dealt with numerous agents…read more Shane is my favorite! When we moved to Clear Lake I requested Shane as my agent based on their convenient location. I am so glad that I did. I've never visited my agent's office as often as I do Shane's and that's because of the convenience (right next door to the UPS store!) and the friendly people. Julann is a treasure, always willing to drop whatever she is doing and help me with whatever issue has me popping in unannounced. She never makes me feel like I am an interruption, and she goes out of her way to be helpful. When my homeowner's rates skyrocketed (like everyone else's) she helped me reevaluate my policy and deductibles and get the rate down to something more affordable. I did shop for several additional quotes and am satisfied that State Farm's rates remain competitive with the market. I recently suffered a small amount of damage to my car. Julann took the time to help me review all four of the repair estimates I received. She guided me through every step of the claim process, and when there was a mix up with the rental car agency, she had it corrected within minutes! A satisfyied customer for over forty years, I highly recommed State Farm and Shane is the best agent ever!