We had our windows installed last week and we absolutely love them. It makes the house so much…read morenicer. Our installers Jim, Carlos, Irving and Jr were very professional. Jim walked us through at the end and answered all of our questions. We also enjoyed working with Ski who showed us the differences between different types of windows and he gave us great recommendations. Overall we are happy with the results and we referred our neighbors and friends.

I recently purchased a home and began researching companies to replace the original windows. After…read moreasking for recommendations in my local Facebook community group, several people suggested American Vision Windows, and the feedback seemed generally positive. Based on those recommendations, I decided to contact the company for a quote. I received a call the same day from Craig, and unfortunately, the experience was very disappointing. I found his tone to be rude, brash, and unwelcoming, especially toward a first-time customer who has no knowledge of the window replacement process and was simply looking for guidance. This is exactly where good customer service should make a difference. After speaking with him and comparing other companies and quotes, I quickly decided to end the call and take my business elsewhere. Because of this interaction, I will be spending my $5,000+ with a company that values professionalism and treats potential customers with courtesy and respect.

An amazing job. Arrived right on time, analyzed the door and saw it was a little more work than he…read morethought, but finished it flawlessly. My door has been an issue since I first moved into this new place but Warren was able to fix that for me. If you have any issues with your doors, please give Warren a call!! Most places quoted me about 2 times the price he charged me! Great service.

Great job by Warren. Very timely and professional. The way jobs should be done…read more An added plus you get to listen to his humming!! I think it was "Winchester Cathedral", an oldie from the 60s.

Update..Bozo Ben never came through to finish his work and install the last part of the…read moreweatherstrips. I called him for a refund and no word back. The material he uses is not high quality but charges you like it is, here's the work you did few years ago is already back to how it was lol the original ones I had before this bs lasted a over a decade.

He wants to charge $200 just to come out!! Before even…read morelooking at the door... yikes! Be ware! So you charge an extra fee because I live in a more affluent neighborhood? The one star is for the high gouging price. Can't comment on the quality of the work to be honest.

It is a very large store/warehouse with a door selection for every choice. Besides that they also…read morehave a great catalog from which the door of choice can be selected (what I did). The sales person I dealt with was very knowledgeable and patient. We communicated in person and later on the phone. I had a great experience and recommend this store for everybody who is looking for a new door.

My husband and I visited Urban Doors on 5/22/26 to look for a front door as part of our home…read morerenovation. We were approached by Brian who showed us a few options after telling him that our current doors measured 60x80. My husband mentioned to Brian that he wanted a pivot door - Brian led us over to the one and only pivot door they had in stock - that according to Brian and the sign in store, was the exact size we needed. We were so happy and relieved to be able to find a door that was everything we were looking for in one go rather than having to go to multiple shops. We paid the invoice and gave our contractor the information as well as a picture of the invoice so he can grab it once he was ready to install the door. Today 6/23/26 our contractor calls my husband to inform him that the door does not fit - with the frame it is a little taller than the 80" we had told Brian about. My husband calls Urban Doors to see what can be done and even speaks directly to Brian who admits that the door is a little bigger than 60x80 with the frame. My husband asks why this wasn't mentioned to us before we bought the door and what can be done about it - we aren't contractors, we're just homeowners looking for a door. How are we supposed to know that when you say 60x80 that means it's not really 60x80? Brian asks if the door has been removed from the plastic packaging which yes it has - our contractor had to remove the door from the packaging to install the door that we were told would fit. And it wasn't until then at the time our contractor is trying to install the door that he realized it did not fit because it is measuring 83" with the frame. Brian tells my husband that unfortunately there's nothing that can be done about this issue as the invoice states no exchanges/final sale. We understand what no exchanges/final sale means - but there should be some accountability. We tell you that we need a door to fit a 60x80 space, you tell us this door is 60x80 and will fit. Then when we try to install this final sale door - you tell us with the frame it's bigger than we can fit! It's not like we bought the door then suddenly changed our mind and want to return. The freaking door that you said would fit doesn't fit. Make it, make sense. This is bs customer service and business ethics. We will be warning everyone around us - family, friends, coworkers, acquaintances, and other contractors in addition to ours to avoid Urban Doors the moment they tell us they're even thinking about renovating/building. It's the principle of things - just asking for some decency here and we did not get it after being misled if not lied to by their employee.

Great professional service. They were punctual to start the…read morefront door replacement. They explained the process before starting and we're considerate when the front door entry was limited access while they had the stucco dry. They also verified the small detail changes in the door handle and had me try the door several times before they left. I was impressed by the end result. Huge difference in a proper working door compared to before. Great attention to detail to explain the issue with the last door. I recommend their service for Great quality work.

Very disappointed. Max, the manager, is very aggressive and argues as if he is right all the time…read more He does not listen to customers and does not offer a sincere apology. I made an appointment, and they completely stood me up. Later, they claimed they tried to call me or left a voicemail to change the appointment, which is not true. They never called or left any message. I have documentation as evidence, but I chose not to continue the conversation because Max kept defending himself and arguing instead of trying to resolve the issue. They also had my mailing address incorrect. I spoke with Max the day before my appointment to correct it, yet there were still multiple errors. Overall, the business seems very unorganized. The receptionist told me Max was in the office, so I was surprised when Max later claimed my appointment was with a different representative. This inconsistency felt very unprofessional and questionable. I took time out of my day for this appointment, and it is extremely rude and unprofessional that they never showed up. I do not recommend doing business with this company. There are many other businesses that provide much better customer service.

We've had issues with this heavy door scraping the tile with a huge noise. I thought we'd have to…read morepay a ton to replace it. Correa came in and took the door off, shaved the bottom, replaced the hardware and balanced the door. It's perfect now! All for a reasonable price. There's even a 1 year guarantee! My customers won't complain and my staff are happier. Thank you Correa!

Mike was very knowledgeable about our French door issue, explained everything in great detail…read more Fixed the doors quickly. Then offered to fix our front door handle issue! The handle was very hard to turn. We never even asked if he could fix it, but he could tell there was an issue, and offered to quickly diagnose the issue. He fixed it and now the front door opens smoothly. Thank you Mike !

Mike and his team were great! Very knowledgeable and professional. Highly recommend for all your…read moreglass, windows or sliding door needs. I called to see ask about my windows since the seal on the inside of our double panel window was coming off. I thought I would need to get new windows but Mike said all I needed to do was to get new glass. He came to give me to estimate and do the measurements. Afterwards, the glass order is placed and another schedule is needed to do the work. Altogether, we got 5 windows repair. On the day of, Mike even fixed our sliding door! The door has been so hard to open over the past 18 years. He knew exactly what was wrong with it and fixed it right then there. The difference from before and after is literally night and day. Thank you for everything Mike.

I had an amazing experience working with Mike and his team. I originally hired them to replace the…read moreglass on my front door with reeded glass to create a more elevated, private, and luxury feel--and they absolutely nailed it. The final result was exactly what I envisioned, if not better. The quality of their work impressed me so much that I brought them back to redo my kitchen cabinet fronts and convert them to glass as well. Once again, they delivered flawlessly. The craftsmanship, attention to detail, and overall execution were top-notch. Throughout the entire process, Mike was communicative, professional, and very easy to work with. He was also fair and competitive with pricing, which made the experience even better. It's hard to find people who consistently deliver at this level, and Mike exceeded expectations every time. I highly recommend him and his team--you won't be disappointed.

Excellent Experience from Start to Finish!…read more Stephen did a fantastic job explaining the different door options and helping me understand the pros and cons of each. He's clearly very knowledgeable and focuses on making sure you feel informed rather than trying to "sell" you something. I felt completely comfortable working with him. He was also very responsive whenever I called or emailed. His office staff was wonderful with scheduling and very friendly throughout the process. The installation team (Ricky, Carlos, and Tino) was just as impressive. They were polite, communicative, and worked very efficiently. They finished the job quickly, and the area was actually cleaner when they left than when they arrived. Overall, a great experience. I'd absolutely recommend them to anyone

We hired these folks to build and install a custom French door to convert our loft into an enclosed…read moregame room and the work was flawless. The introduction and education to our options was great and communication during the build was fantastic too. During the preinstall visit, you could see how thorough and experienced the installer was as he assessed and planned the project. The actual installation was done in less than a day. We'll definitely be using them for future similar projects.