My husband & I placed a very large order with American Vision Windows today. This review is for phase 1 of our experience. Once the windows are installed I will update this review with phase 2. We had a very positive experience scheduling with Laura. She texted & called to set up and confirm our apt and moved things around to accommodate our schedule which we really appreciated. At today's appointment Christian came out to measure the windows and finalize our order. We appreciated his punctuality, clear communication style, and product knowledge. He answered all our questions and was very patient as we worked out a few design details. We can't wait to see our new windows installed! read more

We recently needed service on sliding doors and windows that American Vision Windows installed in my parents' Mission Viejo home back in 2010. I called Supervisor Valentin, and he was extremely accommodating in scheduling the appointment for my elderly parents.He fully stood behind the warranty, which gave us peace of mind. Henry and Hector handled the work professionally and efficiently. They took time to prepare area carefully and clean up any dust. Thank you to the entire team for the excellent customer service and for standing by your product! read more

American Vision Windows - Sliding door from 2010 still looking good. - Windows Installation Near Me - Tustin, California

I recently purchased a home and began researching companies to replace the original windows. After asking for recommendations in my local Facebook community group, several people suggested American Vision Windows, and the feedback seemed generally positive. Based on those recommendations, I decided to contact the company for a quote. I received a call the same day from Craig, and unfortunately, the experience was very disappointing. I found his tone to be rude, brash, and unwelcoming, especially toward a first-time customer who has no knowledge of the window replacement process and was simply looking for guidance. This is exactly where good customer service should make a difference. After speaking with him and comparing other companies and quotes, I quickly decided to end the call and take my business elsewhere. Because of this interaction, I will be spending my $5,000+ with a company that values professionalism and treats potential customers with courtesy and respect. read more

Great looking windows and top-tier service! We couldn't be happier with our decision. We initially waffled between Milgard and Anlin, but our salesperson, Cody, was fantastic--he helped guide us toward American Vision Windows without any pushy sales tactics. The installation crew (Michael, Hugo, Reece, and Camacho) was incredible. They arrived on time, completed the project exactly on schedule, and showed remarkable care. We were in the middle of a major remodel, and during cleanup, they went above and beyond by sweeping up around other construction debris as well. Best of all, they worked carefully around our brand-new drywall without leaving a single chip or scratch. Thank you to Cody and the whole install crew for a seamless, excellent experience read more

American Vision Windows - Windows Installation Near Me - Tustin, California

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The sales rep Ilyssa is very knowledgeable. She took the time to walk me through everything. Shout out to Vidal and Irving for coming out to do some extra work in 95 degrees! read more

We have used American Vision for our home and Henry came by to assess the "button covers" as I was not happy with them. I think that's what those are called. They cover the screw hole to have a finished look. Henry showed up on time and promptly corrected the covers. Very happy thank you Henry! read more

I had a tub to walk in shower conversion by American Vision. Everything went smoothly. Jonnathan and Raul showed up on time and either through 2 days. They draped off the bedroom and laid down drop clothes and covered other walkways. At the end of the project they cleaned everything up and left the area neat and clean. Really great service. Jonnathan reviewed the system. Kohler Luxstone with temperature preset wand and shower head. I'm very happy with the product and the service. Highly recommend American Vision Jonathan and Raul. read more

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I replaced all my windows and sliding doors 3 years ago. We have been very happy with the quality. Our windows just slide easily. I had a tear on my sliding door screen and I spoke with Valentino, who was very helpful and polite. He Immediately sent Henry to replace the screen. He noticed that the rollers were making a noice so he replaced them too. Super nice gentleman with great customer service skills! Thank you guys read more

Henry and Hector were so quick repairing our door! So happy with their service! We had a door that was catching, and it is all repaired now. Thank you AVW! read more

Wow, I just had a new 4-panel patio slider installed. My entire experience with American Vision Windows has been stellar. After attempting to get quotes from four other companies, I decided to contact AVW. From Cody, my awesome sales rep to the A-Team install crew: Alexis, Octavio & Ira, everything went flawlessly. My project was not an easy one with 3 flights of stairs but the guys showed up on time with smiles on their faces and got straight to work. A few hours later, they were finished. I couldn't be happier! read more

American Vision Windows - Our new patio slider. - Windows Installation Near Me - Tustin, California

I would not recommend this company. My husband and I met with Ski at the end of a month, so what I'm about to say may be a result of any "end of month incentives," but I honestly cannot believe the encounter we had. Previously, we had received two other quotes from competitors. One of them highly recommended Simonton Daylight Max windows. When we talked to Ski about this option, he said while he sells them, he doesn't recommend them. He said they use tin on their screens and brackets. Instead, he pushed for Anlin (and when I say pushed, I mean, it was our only option given for our "price point"). The hardest part of this interaction was the hard sell we were given. First, we were given a price of $14K (3 windows and 1 slider), then he said he'd waive the labor fee, then he said there's a last-day-of-the-month discount, then there was a day-of discount but it was only good for TODAY ONLY!!! (Yes, that's how it was written on the estimate.) Even after all those discounts, it was still over $3K from the other bids we had gotten. All that said, we felt the pressure and we thought about giving in but really couldn't afford to pay over $8500. He was at $8800 (remember, it was first $14K). We asked him to come down another $300 and he said his manager said no, that we were getting the most amazing deal on windows. Then Ski proceeded to try to bribe us with an In N Out gift card he received for his birthday. This didn't sit well with me. It also didn't sit well that he told my dog to "watch where you're going," but that's me being a nutty dog owner, I guess. When he couldn't get to $8500, he tried calling their Anlin supplier but couldn't reach him (he called him three times and left messages). At the end of the day we couldn't reach a deal, and Ski left. No thank you or goodbye. It was obvious he was unhappy. Look, I get it. He was here for over an hour and didn't get a sale. I'd be frustrated too. But the pressure he put on us, the other options he didn't want to share, and that big price tag really put us off. I know a lot of people on these reviews speak highly of Ski, and maybe we caught him on an off day. But I knew when he left and I felt disappointed in myself for not making enough money to buy the "nicer" windows, it was a problem. If you're okay with a hard sell and negotiating over and over again, maybe this is the right company for you, but I'm happy going with another that didn't make me feel like crap at the end of the day. read more

Great experience with American Vision. Andrew Z, Victor Z, and Miguel we're prompt, professional and got the job done faster than expected! Absolutely would recommend. read more

We could not be happier with our new windows that were sold and installed by American Vision Windows. Billy was the sales rep who came to our house, and we accepted his offer that day. No pressure at all, but how could we pass up such a great price on seven new windows? The company called to have the second measurements taken, and shortly after that called to schedule an installation date. On installation day, Jim, Miguel, and Augustine arrived on time and ready to go. Jim explained the process, and they got to work. All seven windows were removed with no damage to the walls, inside or out, and then the new windows were installed. My wife and I could not be happier. The windows are beautiful, the house was cleaned up, inside and out, and Jim, Miguel, and Augustine were great. We will no doubt call AVW back to finish the remaining windows around our house in the near future. read more

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We had our windows installed last week and we absolutely love them. It makes the house so much nicer. Our installers Jim, Carlos, Irving and Jr were very professional. Jim walked us through at the end and answered all of our questions. We also enjoyed working with Ski who showed us the differences between different types of windows and he gave us great recommendations. Overall we are happy with the results and we referred our neighbors and friends. read more

I just had my windows and patio door replaced. My entire experience with American Vision Windows was amazing. My sales Rep Jeff was awesome. The installers: Carlos, Sergio, Vernon, Jorge, Hector, Junior & Pana, I couldn't have asked for a better crew. They were punctual, very professional and I truly appreciated their attention to detail. Thank you AVW for making this project a huge success! read more

I had 20 windows installed at my home, including a sliding door, and I could not be happier with the sales process, quality of the Anlin Del Mar windows, and the installation itself. The sales person, Ilyssa, was great. She took all window measurements, showed key qualities of the Anlin products, and quickly wrote up a thorough quote. The quote was higher than a competitor I already met with, and she (after calling her manager) was able to provide a meaningful discount on the spot. The Anlin Del Mar windows are so well engineered and manufactured that Anlin provides an uncommon 'double lifetime' guarantee. And now that they are installed in my home, I can say that they indeed have great solar heat blocking ability and outside noise reduction performance, while also having a beautiful aesthetic quality about them. Glad I went with Anlin, though they are a bit more expensive than other brands I explored (e.g., Milgard). The only reason I didn't give American Vision Windows 5 stars in this review is because of the scheduling delay in installing the windows. I ordered the windows in late March, and they were finally installed in early June. A major issue was that after the Anlin windows were received and at American Vision Windows warehouse, I then had to wait an additional 4-5 weeks due to the installer team's lack of availability. That delay was not what I consider "delighting the customer", as they say in customer service industry parlance. Hence, it appears that American Vision Windows needs more installers, especially during the "busy season." The good news is that they do not subcontract installers. So they can stand behind and take full responsibility for the installation--which is critical. Presumably, many bad things can happen during the installation process with less careful and inexperienced installers. Fortunately, the installers that came to my house were consummate professionals. The 7-man crew consisted of Jesse (lead), Isidoro Jr., Carlos, Irving, Victor, Angel, and Zendejas. The quality of their work and overall professionalism was outstanding. They were also polite and answered various spontaneous questions I had, and installed the windows like they had done it a million times before. And they cleaned up well after their work was completed. So the crew was all around great. read more

The process was quick and easy. I love my new windows and I can really tell a difference with the decreased heat in the summer time. Sergio and Pana were great! read more

$10,000 Spent. American Vision Windows Installed Our Window Over Rotten Wood and Then Tried to Charge Us $750 to Fix It. I rarely leave negative reviews, but after almost two years of trying to resolve this issue, I feel other homeowners deserve to know what happened. We invested nearly $10,000 with American Vision Windows because we believed we were hiring a company known for quality workmanship, integrity, and a lifetime warranty. On August 14, 2023, Andrew and his helper completed the installation of our windows. At no point during the installation were we told that the wood surrounding one of the windows was wet, soft, or rotten. The installation was completed, we made our final payment, and we trusted that everything had been done properly. Approximately two weeks later, Ralph came out to inspect the work and immediately discovered that the wood surrounding the window was soft and deteriorated. He explained that the window should not have been installed over rotten wood because the damaged wood needed to be repaired or replaced first. That left us with one obvious question: If the wood was already rotten, why was the installation completed in the first place? Why didn't Andrew or his helper stop the installation and notify us? Why weren't we given the opportunity to repair the wood before the window was installed? Instead of taking responsibility, Hugo, the Service Manager, informed us that after we repaired the rotten wood ourselves, we would still have to pay $750 just to have American Vision Windows remove and reinstall the window. So, according to American Vision Windows, we are expected to: Pay to repair or replace the rotten wood. Then pay an additional $750 to reinstall a window that should never have been installed over deteriorated wood to begin with. That is incredibly disappointing. We reached out to Josh, the salesperson who originally earned our business, because we genuinely believed the company would stand behind its workmanship and make this right. Unfortunately, the issue remains unresolved. This isn't about trying to avoid paying for rotten wood. We understand that damaged wood may require repair. Our concern is that the installation proceeded without informing us of the condition, and now we're being asked to pay an additional $750 for a reinstallation that could have been avoided had the issue been identified before completing the original installation. A company that promotes quality workmanship and a lifetime warranty should take ownership when something like this happens. Instead, we've been left frustrated, disappointed, and feeling like the responsibility has been shifted entirely onto the customer. American Vision Windows, we're asking you to do the right thing. Waive the $750 reinstallation fee and stand behind the workmanship your customers trust you to provide. Based on our experience, I cannot recommend this company until they take responsibility and resolve this issue fairly. read more

American Vision Windows - New Windows installed over rotten wood. - Windows Installation Near Me - Tustin, California

Once again I had a phenomenal experience working with American Vision. Valentine is outstanding and provides amazing customer service. Henry came out and took care of my issues quickly and efficiently. I would recommend American Vision to anyone thinking about replacing their windows. Kudos guys! read more

American Vision Windows - Sliding glass doors - Windows Installation Near Me - Tustin, California

I got several windows done with AVW back in 2017. I noticed the caulking on 2 windows inside the house were sticky so I checked the outside caulking and it had dried and flaked off. I called AVW and Valentin got back to me the next day and asked for some photos of the problem and he arranged to have someone come out to redo the caulking on 2 windows later in the week. Henry and Hector showed up as scheduled and did a great job and left the work area spotless. I am pretty particular but I was very pleased with their work which is saying a lot. I asked if they could check two other windows and they noticed some cracking on the caulking so they took care of those 2 windows the same day. They definitely went above and beyond the original work order. From me calling to report the issue to resolving it took less than a week. read more

I just had all the windows and sliding glass door replaced in my home and I can't believe what a great, efficient job they did. Andrew, Victor, Ian, Irving, and Vidal were all super nice and left no mess (I was warned by friends there would be residue everywhere and I had none). They did 7 windows (in a 3 story townhome) and a sliding glass door in 5 hours. Thank you American Vision Windows (Their sales rep Iyyssa was key to why I chose them after getting 4 quotes) and team! read more

We recently had windows installed by American Vision Windows and had a good experience overall. The specs on the windows were solid, pricing was straightforward, and the manufacturing time was quick and easy. Corey, Miguel and Andrew handled the installation and did a solid job. They showed up on time, worked efficiently, answered our questions, and made sure everything was cleaned up before they left. The windows look great and everything seems to be working as expected. read more

Michael and Irving came to install my new window and they did an amazing job!!! Their attention to detail was incredible and it was not a simple job. My building is old and the frame was not straight, but they handled it like pros and figured it out! Great service! read more

10 stars Wonderful Windows! Thank you for a great experience from start to finish. The door and windows look great! It started with Ilysa, our Project Consultant, who explained everything. She was very professional and easy to work with. The installers were Corey, Miguel and Andres, who came and they were on-time and did an excellent job. I would recommend AVW to replace your windows. read more

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American Vision Windows installed my replacement windows yesterday and I am a very happy customer. The Anlin windows are impressive, communication was easy and and the crew, consisting of Jim, Irving, Danny and Alex, arrived on time and completed the work within the time allocated. They were professional, courteous and friendly. worked fast and with great care. I couldn't be more pleased. If you are considering replacing your windows give them a call. read more

American Vision Windows - picure window top, sliding door bottom. - Windows Installation Near Me - Tustin, California

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AVW continues to be an excellent contractor for window and door replacement. We have used them three times across three different properties and have been satisfied every time. In the latest installation, one window screen had been punctured in transportation and AVW had a team out to the house the next business day. Henry and Valentin were excellent and rescreened that window perfectly. Still highly recommend American Vision Windows. read more

Another amazing experience with American Vision Windows, second time using them for the front windows this time, the team absolutely crushed it. Everything looks amazing and was done very efficiently and they took great care of my home while completing the project. Thank you Michael ,Jesus ,Augustine, Alexis and Jose V you guys were amazing. read more

Third time of doing business with this great company! I ordered a new sliding door for my kitchen to replace the original one that came with my condo. From Craig, the sales consultant to Johnny and Brian who did the installation, I had a great experience. Everyone was professional and courteous. The new sliding door is beautiful and such a great upgrade! read more

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Today 8-10-23 This morning I was happy getting my walk- in shower my day quickly turned to disgust I am a Disabled person in need of walk in shower for my safety. Recently getting home from acute physical therapy after two Surgeries from a fall. Early April my brother scheduled the shower that has yet to begin. I called American Vision Windows ask where are you? Gave me a computer excuse then put me OFF another few weeks. Disgusted by the lack of Compassion for the Disabled they knew this did not care. If you use a contractor always set a FIRM start & end date. Waiting another few weeks is very hard. Makes me wounder how they can call them selves American! read more

Great product. Michael and Irving were prompt. Really clean work. In and out quickly. Highly recommend American Vision Windo read more

American Vision Windows - Garage - Windows Installation Near Me - Tustin, California

Sadly, really not great! I had replaced all my windows in my home with Pella (25?). They're amazing. American vision windows convinced me their's were just as good but a better price tag. They are not anywhere near the quality. For one, they do not latch/lock/unlatch well AT ALL. The entire window bends when not 150% lined up AND they don't line up well. They are wobbly in the frames. Almost seem like they could pop out. They also scratch and dent SO EASILY. I can't even imagine how they have so many scrateches. All of them look older than my 62 year old original windows now 8 years later. My Pella's are much older and still pristine, so AVW are using soft inferior wood. The frames are also just thiner/flimsier. Also...the installation. UGH! I had major issues with guys not showing up and doing a poor job so they sent out "the boss". When they made one window smaller the stucco on the outside of the home does not match or look good. Pella - matched my stucco. The AVW stucco cracks and has had to be repaired and painted 3 times in 8 years and it still looks like crap. And to make matters worse...they suggested I use the Hero loan program. The entire project was $7670. I've paid $1040 a year for EIGHT years and I assumed it was almost paid off...and guess what I owe...$5520.88!!!!!! So I could have gotten Pella windows twice over!!! SO I now paid $13,872!!!!!!!!!!!!! ...For poorly installed inferior windows that look terrible now. Really the only way it could have been worse is if they had gone out of business after I paid - which would have been cheaper actually. Ive requested the contract as there is no way I knew it would be 73% interest!!! No way! There were endless lawsuits against HERO loans. Unfortunately I think Im screwed. GO WITH PELLA. read more

American Vision Windows - Look at the mismatched stucco. And this is it repaired. - Windows Installation Near Me - Tustin, California

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I bought my windows 20 years ago. Even now if I have a problem with windows , doors etc, I call American Vision. They continue to help me ! Today , I had Henry come to replace a sliding door handle. He spent so much time with me, repaired a few items on my sliding door and advise me how to Maintain the new track, handle etc. When American says lifetime warranty... they mean it read more

Kudos to the team at American vision Windows for a job well done, installing 33 windows in our home. Their work was efficient, thorough, professional, arriving early every day to get the job started. Specifically, the experts on the team were Cory, Jim, Miguel, Luis, Angel and Augustine. They worked quietly and as a cohesive team, cleaned up daily, answered any questions, and provided instruction on use of the windows prior to departure. I strongly recommend American Vision Windows. Oh! BTW, Anlin windows are a great product! read more

American Vision Windows - New windows to include half-round. 2 of 33 windows. - Windows Installation Near Me - Tustin, California

We had a new door installed by Sergio & Pana today & they were both very friendly, professional & didn't leave a mess at all. Sergio explained everything they were going to do ahead of time & made us feel very comfortable. We are very happy with our new door & the great job they did. read more

Valentin at customer service department and Henry the technician were highly professional and responsive in their repair service. Fully satisfied with results. read more

Henry and Hector were so quick in installing our screen door. In and out within 15 mins and were so kind! We are big fans of AVW!

I am beyond impressed with American Vision windows! I gave them a call after buying a new home while I was shopping around for new windows to replace my old builder grade, and failed dual panes from the 90s. I worked with Billy, who handled the entire process of answering all my questions, and building a quote. What I loved about working with BIlly was that he was not only honest, but was NOT at all pushy in the sales process. He was up front about what I can expect, what timing looks like for ordering windows and gave me a great price up front. We didn't quibble over minor changes or upgrades and he just made the sales process easy and gave my wife and I the time and space to make a decision, even if it took us a few weeks to get back to him. Compared to the competition, American Vision windows was very reasonable in their pricing and they offered me the Anlin Del Mar windows, which is a nice upgrade from the Anlin Catalina that I was being quoted on by others. We decided to go with American Vision windows based on Billy's provessionalism. From there things stayed very good. Art was the engineer that came and took the meausrments and went over options and he was clear and concise in answering everything we needed. Our windows were ready in about 8 weeks and WOW am I impressed with the installers. I felt like they had surgical precision trimming the windows to make them fit between the planks of wood trim at my house and also with sealing them in place. They left ZERO and I mean ZERO excess silicone on the stucco and fit the seals perfectly. They also were able to remove a leaded glass window pane from my old window and fit it to the new one and didn't quibble about it in the least bit. My installers were Carlos, Big Eddie and their crew consisting of Carlos, Alfonso, Roberto, Ricardo, Suarez, Omar and Franco. Each one took SUPER care being inside my house, put down tarps everywhere, did a fantastically clean install and cleaned up after themselves as if nothing happened. They even cleaned the glass after install and I swear I don't see a spec of dirt on any windows. Big shout out to the install crew. I've used a few other window installers before but I American Vision windows blew me away. Competitive pricing, no hassle/pressure sales process and picture perfect install. read more

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From our initial consultation with Bucky we knew this was the best company to install our windows and sliding patio door! Bucky was very professional and personable. Bucky is very knowledgeable about his products. He did not pressure us to make a decision as other companies had. Bucky kept in contact throughout the process and was always helpful. Cody and his helper did an excellent job installing our windows and door. We appreciated their hard work ! This was a great experience for us ! Our windows and door look great !! read more

From the initial in-home consultation to the final installation, the entire experience was excellent. Every team member was professional, and the process felt much more polished compared to another company I've worked with in the past. Everyone I interacted with clearly reflected a strong, well established company culture. I had an Anlin bay window installed and couldn't be happier with the results. The installation crew, Michael, Jesse, and Victor, arrived right on time, got to work immediately, and did an outstanding job. The finished product looks great, and they made sure to clean up thoroughly before leaving. read more

American Vision Windows is amazing!! Great sales experience with Jay, fantastic installation coordination with Hugo, and the installation team of Cory, Jim, Miguel, and Irving killed it installing three sliders, a big pane window and a medium window in less than five hours. HIGHLY recommend AVW! Thanks to the whole team there! read more