Outstanding Service ,knowledge and understanding of exactly what your looking for and what ever…read morefits Your Buget, No Up Sales either. Really Try to Please the individual Andy has been consistently All of the Thing I said and then some The entire staff Really have Been Fantastic, Friendly,respectful and polite Throughout Trevor as well as shay I believe all deserve a little recognition for well earned attention. It's because of the staff and the quality of the product that keep me returning week after week now for month's So Happy to have a dispensary so accessible to boot If you haven't been there Yet... Get your ass over there immediately

Do not do buy anything from CPDW their service is horrible. Their App is horrible and last not…read moreleast the staff sucks. 0 empathy for their own customers who usr website and I have been in both locations multiple times. Multiple issues multiple times. I do not like to hurt anyone's business with a review. I waited to see if they would make anything right. not gonna happen again.

Sheena was lovely and they had what I wanted. The greeter was pleasant. The store was extremely…read moreneat and clean.

Christina was so helpful, knowledgeable and supportive in helping me learn what would work for me…read more I'm so grateful this business opened up!! Not too far away. It's beautiful inside with many options to choose from, great place!

What happened to this place? Besides the raise in prices? I'm not sure if there's new management…read moreor what, but the atmosphere has completely changed the last few times I've been in. The staff has always been wonderful, and honestly, customer service is the reason I keep coming back to Cannabicity. Lately though, the employees seem tense, nervous, and constantly under pressure. Every time I've visited recently, the person I assume is a manager has been openly scolding or micromanaging staff on the floor. Today, I listened to a sales associate repeatedly being told to clean while helping customers, and it honestly made the environment uncomfortable. This is the third time I've noticed it, so it doesn't seem like a one-off bad day. I genuinely feel bad for the staff because they've always been one of the best parts of the experience there. I hope management sees this, because the current atmosphere is really hurting what used to be a great vibe.

Everyone is always friendly. They always have our orders ready promptly. They have a very wide…read moreselection of stuff and it's always changing, always fun to try new edibles and drinks. Plus, the store itself is gorgeous. I love the graffiti by the registers.

I have been to dispensaries up and down the east coast and this is one of the if not the nicest one…read moreI have ben in. Amazing aethestic, huge variety of products, good prices, helpful and pleasant staff. Really feels fresh and unique when you walk in. Love it!

Well I wrote a review of an unpleasant experience and for the first time ever the owner wrote back…read moreand offered to make it right. I completely appreciate that. That is the best customer service I have ever had after a review. You can tell he really wants to keep a good business! I will shop there again just for that:) Thank you.

Worst dispensary I've ever been to .. prices are so high and not much of a variety. .please do…read morebetter

Local outfit with real people--way friendly than the corporate types at Clear Skies down the road,…read moreand cheaper too.

I forgot to bring in change to tip today (I usually do), so I figured I'd do the next best thing…read more This particular store always has friendly and patient staff (even the person scanning ID), a decent selection, and cheap prices. Wait times are nil and you'll be out the door with your product quickly. I'll continue to stop in and would recommend this to anyone else in Western MA. A lot of the more negative reviews seem to be either 1) very old or 2) concerning the online ordering system, which I have never had an issue with in my visits.

I especially decided to shop here because it happened to be less than a mile away where I was for a…read morefunction. And...I had checked out their menu online! This was the only place in the area where I could get brands I have been looking for. I was completely pleased with whole experience at Upstate Canna. Plenty of parking in front of the store. Pleasant check-in. Layout utilizes space efficiently so you can view products. Tremendous selection of flower and prices to fit every budget. many other products to choose from as well. I was very pleased with the prices on what I bought. Jeremy, my budtender was pleasant (as was Joe, lol) and knowledgeable about what I purchased. Overall, this was a great first-time experience. As a veteran of visiting six state's worth of dispensaries, I have had many good, some mediocre, and flat-out poor experiences (just a few). I will definitely visit again if I am in the Albany/Schenectady area.

I arrived at around 10am on a Friday to check out the first legally licensed by NYS upstate…read morecannabis dispensary. Very exciting! Not counting drive time, the entire process from line to purchase took 30 minutes. I overheard that the wait time is much longer after lunchtime. While the obvious reason for this is supply versus demand (one legal dispensary in the area), there are some other best practices I have seen used at other dispensaries that I think Upstate Canna should adopt: 1: A preorder process. I've ordered online at other dispensaries and they text me the information to present with my ID at the door upon arrival and that gets me into the express in and out lane. 2: Merch. There is a smoke shop and a candy shop down the street from Upstate Canna. Yet they have a entire space where folks just check in and wait on a u shaped booth. That is prime real estate to add snacks and pipes and such. 3: The check in person didn't know what was on the menu. There was a big screen sort of power point but if people are just going to sit around for 30 minutes waiting to buy, consider having a menu for them to look at while they wait or even just a QR code they can scan that pulls up the current online menu where they can... order ahead and pay to save time. Additionally, while they smartly had two atm machines on site, neither worked. Which is a obvious issue that I recognize they have only so much control over but, they're taking up space and not working which would suck for anyone needing to get cash to make a purchase. The above stuff being updated would bump stars up to 4-5 later for me. At the moment, they are the only legal shop in town so it isn't a big deal and easy to overlook but competing dispensaries will inevitably arrive.l and compete for my business. That was the needs work stuff that dropped them from a 5 to a 3 star. Now to talk about the good stuff! Customer service was friendly. From the check in to the sale. Staff were friendly and knowledgeable (except check in guy who was just friendly). I learned that Upstate Canna is going to be implementing a delivery service which is absolutely fantastic! Assuming they end up having a location close enough to me in Colonie for it to be used eventually I will. Product seemed pretty good but I need to do some more research over the weekend :) They have a good selection of local flower and vape blends. Even pre rolls and tinctures. Though the tincture selection was a bit limited it was still better than some places I've been. At the end of the day, if they can get their transaction time down to less time than it takes me to drive to MA and pick up my order (currently that is 48 minutes) and they make good choices about capitalizing on their first mover advantage in the region to adopt best practices, I am very optimistic that this local business will thrive and that I will be visiting again!

Outstanding service, friendly, knowledgeable, reasonable pricing, anything and everything you could…read morepossibly want.