Very cute store! They have a good selection with a lot of different products that I haven't seen at…read moreother dispensaries. The lady that helped us was very kind and knowledgeable about everything. And yes, it's expensive but not anything out of the ordinary and they have rewards programs too.

Had great quality service from Makenzie and she made me feel welcomed and got everything i needed…read morein a timely manner

Shaya was the best! Great selection, awesome prices. Will come back! Got prerolls and vapes.read more

Super friendly and knowledgable staff ready to help the curious and experienced visitors to their…read moreshop. A nice rotating variety of products and a little merch. Store is well laid out for browsinf, with budtenders at hand to answer questions and make suggestions. I love to see the engagement with the community! Having coffee/cocoa tables during winter Downtown Schenectady events to chat with passersbys about the shop and invite them in to the store is such a smart way to bust stigma face-on with warmth and generousity and market to locals who may otherwise not feel confident enough to walk through the door on their own.

What happened to this place? Besides the raise in prices? I'm not sure if there's new management…read moreor what, but the atmosphere has completely changed the last few times I've been in. The staff has always been wonderful, and honestly, customer service is the reason I keep coming back to Cannabicity. Lately though, the employees seem tense, nervous, and constantly under pressure. Every time I've visited recently, the person I assume is a manager has been openly scolding or micromanaging staff on the floor. Today, I listened to a sales associate repeatedly being told to clean while helping customers, and it honestly made the environment uncomfortable. This is the third time I've noticed it, so it doesn't seem like a one-off bad day. I genuinely feel bad for the staff because they've always been one of the best parts of the experience there. I hope management sees this, because the current atmosphere is really hurting what used to be a great vibe.

I was going into the Schenectady spending hundreds of dollars a week more than once a week too. I…read morereceived a vape and it didn't work. It was leaking the battery part where you charge it. I had my I had the packaging and I went to the store to return it and was treated with nothing for the hostile Matt, who works in the who gets the orders told me I was hustling him then he told me he was gonna call security on me because all I wanted was to exchange it for one that wasn't faulty, but they didn't wanna help me. The only person in there that was gonna help me was Jenn and she unfortunately was not in the position to do anything electric city would be lucky to get or the other place on which I will put in a good review for her with them. I was then told they would replace it and I could not do that again what kind of service is that you buy something there for over $100 and it doesn't work and you can't bring it back with the receipt and the packaging. I was told before if I ever had a problem, just had the receipt and the packaging and they would exchange it but no, they're giving me a hard time over and over and over again that day was a nightmare. I was mortified humiliated in that store by Matt the tried to help me and he did get me another vape which was just so great then I found out I was banned from the store a regular customer that spends hundreds of dollars a week gets banned because I received a vape that was leaking out the battery parts and I did vape before that that did the same thing that I tried to return and they gave me a hard time and did not accept the return, but gave me a little tiny bit of stork credit on my next vape. Those were the two returning that store that are not working correctly. Both of the vapes were completely full barely touched and now I'm banned. I'm banned from that store. well you know something I have a podcast and I am well known in the community and I am going to spread the word very quickly about cannabis city in Mohawk Harbor Schenectady and especially the guy behind the counter who gets the orders why wouldn't doubt was messing with mine to begin I don't trust I don't trust him at all. I don't like the way I was treated by him the way he came from outside the back to face me and tell me I'm a hustler. I've never been so humiliated in my should be terminated immediately and the store should apologize for banning me for bringing back something that was broken. That didn't work. What kind of store doesn't accept a return I've never heard of such terrible service in my and I go to all the stores in the and they are all pleasant and all appreciate my business so you know I'm glad I'm banned because I'll go other places that appreciate me, but I deserve an apology that was uncalled for and humiliating, and then to be banned and never told by them that I was banned I found out when I went online and looked. They didn't have the even courage to tell me I was banned what service is that? I will make sure this gets spread on social media as business account, my podcast account and my personal account.

This place is amazing the people are great pricing is spot on no hidden fees no inflated credit…read morecards price is the price including tax I recommend checking it out highly

Best weed spot in the area. Nice people that seem to know what they are talking about. Prices and…read morequality are the best around.

Outstanding Service ,knowledge and understanding of exactly what your looking for and what ever…read morefits Your Buget, No Up Sales either. Really Try to Please the individual Andy has been consistently All of the Thing I said and then some The entire staff Really have Been Fantastic, Friendly,respectful and polite Throughout Trevor as well as shay I believe all deserve a little recognition for well earned attention. It's because of the staff and the quality of the product that keep me returning week after week now for month's So Happy to have a dispensary so accessible to boot If you haven't been there Yet... Get your ass over there immediately

Do not do buy anything from CPDW their service is horrible. Their App is horrible and last not…read moreleast the staff sucks. 0 empathy for their own customers who usr website and I have been in both locations multiple times. Multiple issues multiple times. I do not like to hurt anyone's business with a review. I waited to see if they would make anything right. not gonna happen again.

I especially decided to shop here because it happened to be less than a mile away where I was for a…read morefunction. And...I had checked out their menu online! This was the only place in the area where I could get brands I have been looking for. I was completely pleased with whole experience at Upstate Canna. Plenty of parking in front of the store. Pleasant check-in. Layout utilizes space efficiently so you can view products. Tremendous selection of flower and prices to fit every budget. many other products to choose from as well. I was very pleased with the prices on what I bought. Jeremy, my budtender was pleasant (as was Joe, lol) and knowledgeable about what I purchased. Overall, this was a great first-time experience. As a veteran of visiting six state's worth of dispensaries, I have had many good, some mediocre, and flat-out poor experiences (just a few). I will definitely visit again if I am in the Albany/Schenectady area.

I arrived at around 10am on a Friday to check out the first legally licensed by NYS upstate…read morecannabis dispensary. Very exciting! Not counting drive time, the entire process from line to purchase took 30 minutes. I overheard that the wait time is much longer after lunchtime. While the obvious reason for this is supply versus demand (one legal dispensary in the area), there are some other best practices I have seen used at other dispensaries that I think Upstate Canna should adopt: 1: A preorder process. I've ordered online at other dispensaries and they text me the information to present with my ID at the door upon arrival and that gets me into the express in and out lane. 2: Merch. There is a smoke shop and a candy shop down the street from Upstate Canna. Yet they have a entire space where folks just check in and wait on a u shaped booth. That is prime real estate to add snacks and pipes and such. 3: The check in person didn't know what was on the menu. There was a big screen sort of power point but if people are just going to sit around for 30 minutes waiting to buy, consider having a menu for them to look at while they wait or even just a QR code they can scan that pulls up the current online menu where they can... order ahead and pay to save time. Additionally, while they smartly had two atm machines on site, neither worked. Which is a obvious issue that I recognize they have only so much control over but, they're taking up space and not working which would suck for anyone needing to get cash to make a purchase. The above stuff being updated would bump stars up to 4-5 later for me. At the moment, they are the only legal shop in town so it isn't a big deal and easy to overlook but competing dispensaries will inevitably arrive.l and compete for my business. That was the needs work stuff that dropped them from a 5 to a 3 star. Now to talk about the good stuff! Customer service was friendly. From the check in to the sale. Staff were friendly and knowledgeable (except check in guy who was just friendly). I learned that Upstate Canna is going to be implementing a delivery service which is absolutely fantastic! Assuming they end up having a location close enough to me in Colonie for it to be used eventually I will. Product seemed pretty good but I need to do some more research over the weekend :) They have a good selection of local flower and vape blends. Even pre rolls and tinctures. Though the tincture selection was a bit limited it was still better than some places I've been. At the end of the day, if they can get their transaction time down to less time than it takes me to drive to MA and pick up my order (currently that is 48 minutes) and they make good choices about capitalizing on their first mover advantage in the region to adopt best practices, I am very optimistic that this local business will thrive and that I will be visiting again!

The location is super convenient and easy to find, especially with the bright green. You can order…read morein advance on the website & pay with your bank account, or cash/debit in store. There is a fee for debit, but it's super easy to link your bank account with the company used for their website. Service is great. Every person here is so friendly. I really like the MFNY edibles , super tasty and super potent. Pretty solid selection of flower too, have enjoyed Hudson Cannabis pre rolls and whole flower. Also, Rolling Green has been really good. Prices are in line with other spots in the area.

Great spot, stopping in is like visiting old friends. Great selection and an amazing vibe!read more

From walking in the door I felt welcomed and not at all pressured in any way. It's been 20 yrs…read moresince I smoked any weed, so all this legal stuff is just confounding. I have multiple herniated and bulging discs and the pain can be Brutal. Staci listened to me patiently and made a recommendation that was Spot - F*ing - On. And the prices were so good I bought another just to try something extra to help with sleep. So far so good and I am Definitely going back. Recommend to all

Great selection and one of the only dispensaries north of the mohawk river to carry one of my…read morefavorite growers. Convenient location off northway and smart and informed bud tenders.