To say that I am disappointed with both the service and state of the home we moved into is like saying that the surface of the sun is mildly warm. Communication from the beginning has been abysmal. Left multiple messages as did our Realtor before receiving communication 5 days later! This should have been a red flag. Then on move in day, after paying more than $3,000 in "security deposits, pet deposits, cleaning deposits, pet fees, etc.", my wife arrives with our 7 week old to get the keys and do a walkthrough with Kristy at 1038, 8 minutes after the agreed upon time of 1030 (mind you, she had moved the time up 30 min the day before and she had an appt at 11:15) and having texted Kristy at 10:10 (no reply) informing her that there was a little traffic delay (we were driving in from Fort Worth) to find no one here. Kristy had left. Kristy then informs my wife that she has to "pay the remainder of our balance" before she will give my wife the code to the lock box to get the keys out. Now, regardless of the fact that we have already paid more than $3,000, the "remainder of our balance" is the rent for June! We moved in after paying our prorated rent on May 28th. All the communication via email previously (tenet ledger) had stated that the rent for June was due 6/1/21. My wife is sitting in the driveway with a carful of stuff and an infant who is hot and has been screaming for the last 20 min in traffic and is at her wits end. She texts Kristy again (10:40) and asks if she can please just have the keys to the house so she can get our infant son somewhere cool and calm him down prior to paying whatever balance is remaining. Kristy ghosts her. So she logs on and pays rent for June, from her phone with a credit card. She is of course charged a $50 service fee for using a credit card that could have been avoided if I was told this was due at move in. I was driving a 20' Uhaul truck at the time and not included in any of this communication by Kristy. So I get there around noon to a livid wife who has had about the worst "welcome to San Antonio" you can get. Then when we finally meet with Kristy for a "walkthrough" where she didn't walk through the house at all, but sit at our table and go over paperwork. I bring up all my concerns with our move in experience. Instead of letting me finish any of my sentences and apologize for literally any of the things that had happened, she made numerous excuses (including "well I didn't know you had an infant - first of all, yes you did he is on the lease. Secondly, it should matter. That isn't how you treat people regardless of if they have an infant). So instead of a simple apology we are met with a plethora of excuses while being constantly interrupted. Now to the house. It is abundantly clear that no one has done anything to the house or yard since it was purchased. Tons of holes in the walls that could easily be painted over, yard full of overgrown weeds, thumb tacks still in walls from previous owners, the list goes on (seriously it's a 33 page report via mywalkthrough app). Probably the worst part for me was that the floor is filthy. We paid a $550 cleaning deposit and I know the house has been empty since May 7th (because that's when the MLS said it was available for move in) sooooo I'm not sure what the deal is, but clearly no one cares enough to check it. I would not recommend the Evey Edwards group to my worst enemy. How people can operate like this and still have business must be solely a function of the market and ideally will cease to exist when demand more closely matches supply. read more

My husband rented a house from them. We thought going in that they would be thorough and responsible, as they made us jump through so many hoops, even requesting a photo of our dog on the application. It's a pain in the neck to apply, but we thought it was a good sign. So that when my husband saw a very dirty house, and they told him don't worry, by the time you get back in town it will be cleaned, we believed them. Things were so dirty, it made me retch. We cleaned grime off stove, mini-blinds, refrigerator. The owner left the biggest mess of crap in the garage, we just ignored it, but it was harder to ignore what looked like blood stains on the garage walls. Just gross. We had signed a lease and decided to man up and deal with it. The plumbing did not work the day we moved in. We had work orders put in, and at first they were very responsive. We got the plumbing worked out in one bathroom, and just closed the door to the other bathroom, as it was so dirty I really didn't want to see it anyhow. Fast forward to move out. We left the state, and got charged for all sorts of things, some that were present upon move in, others that were done by the plumbers Evey Edwards had sent themselves. They had NO RECORD of our work requests - how does that even happen? It was intimated that the maintenance manager was a mess and had been fired, but I don't know. Two things I will say - Kristy was good to work with on our move out. We had to leave early and break the lease, and there was an $750 fee, but they did then turn around and re-rent the house quickly. But dang, overall we lost $1300 on unrefunded deposits, for things that had been preexisting on move in. They should have paid me $1300 for taking care of the filth - it was alot cleaner at move out than we initially found it. They even charged us to have a peephole installed on the front door. Are you kidding me? If you are desperate enough to rent from them, make sure you have photos of every bit of damage and mess when you move in - we did not have that as we did not arrive in town until after the date they requested the move in report, and we were not allowed to file it after that date. But better over all to just rent elsewhere. read more

Evey Edwards and her team are nothing short of fantastic. Not only are they nice folks, but they genuinely care about your well being as a tenant. They are very responsive to all service requests. They are understanding of a tenants needs, and they strive to go above and beyond. I would definitely recommend any property that is managed by Evey Edwards. Thanks Evey! read more

I have rented with Evey Edwards for over 4 years (2 different homes, 2 year leases/a piece). Overall my experience with them has been great. Between Evey and Kristy, they are very fair and they look out for the tenant and homeowner. Evey is very honest when it comes down to the overall condition of the home. 1st Home: The first home was clean, and never had any issues besides normal maintenance problem when dealing with a home that was about 15 years old. Move out was smooth and deposit returned. The owner was very hands off and didn't request many things with the home. Deposit returned. 2nd Home: This home was a military families first home and they were very attached, due to multiple inspections at the home throughout my tenure there. When we first moved in, the home wasn't that clean and was infested with ants. As they were great in the past, I had the home professionally cleaned along with having pest control come out to spray the home. The issues we had with the home was due to builder defects. The home was built with cheap products and appliances. So things fell apart, and I didn't say much with the home. The owner was a bit more hands on. When my lease was up, it felt like I was being rushed out of the property due to the owner wanting to re-rent the property quickly. It was a bit frustrating to coordinate various parties walking through the home (the home was rented quickly :) ) while trying to move. So we moved out, received our deposit and there are a few things that I am being charged for that I am in dispute at this point. Overall, I can see myself renting from them again. I will just be more upfront about issues on the front end, instead of paying for them in the back end. Also, it is best to put more thing in writing. Communication was great, and they are a good company to rent from. read more

We have had Evey Edwards Group manage our property for six years and we have never had a vacancy. We had been with three different property managers before hiring Evey Edwards Group to manage our property and i must say it has been great. The three companies we were previously with were terribly incompetent, this is why we were only with them for a very short period of time. The Evey Edwards Group handled all of our tenant maintenance issues and request in a timely manner and were always there to respond to our phone calls and request. The only reason we no longer need Evey Edwards to manage our property is because we sold our rental in San Antonio. The sale of our property was also handled by the Evey Edwards Group and i have to say they handled it very professionally. Our property sold in three days and escrow was completed in the following thirty days. Thanks to you Evey Edwards Group out of all of our rental properties, the one you manage has been less stressful out of all. Marcus & Sheila read more

We are more than pleased with Evey Edwards group. We are owners and find they go above and beyond for both tenants and owners. Evey Edwards group ensures the properties are in excellent condition for the tenants. This also assists the owners in ensuring their properties are well maintained. Communication is great with the owner, property managers, and those that handle repairs. Evey Edwards group is nimble and honest and seeks to do the best they can for all parties. We highly recommend their property management services for prospective owners. read more

Do not trust Evey Edwards Group with your rental property! My tenant went 7 months without a lease renewal or extension. The company had no idea (and neither did I) that the tenants were even on a month-to-month lease, but claim that they did their job. The error was discovered when I requested a copy of the tenant lease to close on another property. They blamed the issue on an employee that is no longer employed there. BEWARE! read more

These people are not to trusted! We waited six weeeks for a stove, and all we ever got when we called were excuses. When the central A/C went, they're idea of a fix was another excuse and they would "loan" us a window air unit..........for a home that was amost 2400 sq. ft. They are liars, back stabbers and generally a bunch of buck passers. We replaced the air unit for safety and health reasons. they told us how angry the home owner was that we did this. What? Our neighbor was good friends with the home owners and stated that all we had been told by Evey Edward was a bold face lie. read more

Do not trust this company. My wife and I are currently leasing a rental property from this company and it has been nothing but a nightmare ever since day one. When I first came across the ad for the property, it seemed legit, so I agreed to schedule a walkthrough to view the property. During the walkthrough, Not only did I notice that the fridge didn't work and had a nasty smell coming from it, I also noticed that outside of the master bedroom, ALL of the upstairs fans were out. When I asked about the three issues I was told "well if they're not working, we can send someone out to look at them and if they need to be replaced well put in a work order to have them fixed." What they didn't tell me, (thank god my contract did) is that I would have to pay a 50.00 co pay for each fan that needed to be repaired, and that because the fridge had been left on the property by a "previous tenant", it wasn't the landlords responsibility nor the property management's responsibility to repair or replace the fridge and that if I wanted a fridge I would have to pay for a brand new one myself. My wife and I, along with my 1 year old son were forced to live out of an ice chest until we were able to purchase a fridge. That's not even the worst part. After the walkthrough, I was given a sheet to fill out and turn into the property management company by a certain deadline with information in regards to the current condition of the house. I literally took off of work early to make sure that I could get this information to the company on time, and when I arrived to the address listed on the addendum they give you, it was the wrong address. When I called to find out where the new address was, I was told that they had moved 5 months prior meaning after 5 months, they still hadn't made it a priority to update their contact information. I was given the new address and was told that they would give me an additional day to turn in the paperwork. So next day, I took off of work early again, to be able to make it to the new address on time. What do I get when I arrive? There was a notice on the door saying that the office was closed for the day due to "training purposes" needless to say I called the manager directly and had it out with her. I ended up having to fax the information from a fed ex location where I was charged a fee to do so all because of this company's carelessness. During the walkthrough as well, I was supposed to be provided with garage remotes, I wasn't. When I reported this to the manager, she let me know that they would be delivered that day. I get home and the remotes are sitting in a plastic ziploc bag under my doormat with the batteries inside. Meaning if someone would have saw it, they could've used the remotes to get into my house and do god knows what once they got inside. This company is careless, they don't care to take initiative or responsibility for anything, they have absolutely no customer service skills nor do they have any idea how to run a company. Please beware of this company. My wife and I unfortunately had to renew our lease for one more year, but after this we will be moving out and never looking back. read more

I could not have asked for a better experience working with Evey Edwards and her team. Professional, honest and represented my interests at all times. I had the best team, the best tenants and no issues. They took care of everything and I never had to worry about my house. read more

They were good at first. Friendly; receptionist directed my call accordingly. My calls were returned quickly, we were able to get a showing on the rental property right away also. Once we decided on the property, the move-in process was pretty seamless. Then it was little items. The garage door opener wouldn't work after the first week and they suggested we check the battery and/or change it. There's an idea, except, we. just. moved. in. Didn't argue. We replaced the battery. The fence was never repaired, the gate door is still broken. Missing batteries in the smoke detectors, which they said we could just put batteries in there too. Finally, we received military orders to move. We handed in the orders within the required statute. Our report date is the 15th, we are leaving on the 7th which we very thoroughly communicated. They will charge us based on the report date not the day we physically turn in the keys. We appreciate the military support. read more