Back against using Blue Water Pools, this time to refinish our pool which was in bad need of an…read moreoverhaul. I checked around with a few companies to get prices and see portfolios, but since I used Blue Water previously with great success, I decided to go with them again. On the first day the team showed up as expected and got right to work. The guys worked very hard throughout the entire time they were on site and progress was quick. They kept us informed about what was going on and were excellent with communication overall, which I appreciated. Most importantly, the pool looks fantastic. We went with Diamond Brite Super Blue and it looks absolutely amazing in contrast with our new gray pavers that South Florida Paver Pros did. I have to say I'm very impressed with everything. Definitely check out Blue Water if you are in need of pool finishing or any kind of serious pool work. They have consistently delivered for us over a number of years and because of that I give them my highest recommendation.

I would give Bluewater Pools zero stars if I could…read more I hired Bluewater Pools to redo my pool Diamond Brite in November 2024. Less than two years later, the blue accent tile on my pool steps is already failing and coming off. In my opinion, that is not normal wear and tear for pool work that is this recent. I contacted Bluewater Pools about the issue and received a call back from Kevin. Without ever coming to my property to inspect the damage, he immediately blamed my pool service company and stated that my pool guy must have caused it. I asked what it would cost to repair, and I was told $200. I then escalated the matter to the owner. The owner did send someone to look at the damage, but the response was essentially the same: "This looks like the pool guy." After speaking with the owner again a few days later, I was told the same thing -- that my pool guy caused the damage. At no point did I receive a meaningful written explanation, inspection report, or proof that the failure was caused by my pool service company rather than by an installation, bonding, material, grout, or workmanship issue. The owner then offered to repair the tiles for $875, making it clear that he would not fix the issue at no cost, even though the work was less than two years old and even though Bluewater Pools could not provide proof that their work was not part of the problem. Because I was not satisfied with that response, I contacted two other pool companies for independent opinions and repair estimates. Both companies indicated that the workmanship appeared flawed, especially considering how recently the work had been done. One company even tried to demonstrate how difficult it would be to chip that tile through the water with a pool brush because of the drag once the brush enters the water. I also tested this myself, and it was extremely difficult to recreate the kind of damage Bluewater claimed my pool service company caused. After this happened, I looked more closely at Bluewater Pools' Yelp and Google reviews and found other customers describing similar issues. One Yelp review from another customer specifically mentions tile falling off, grout coming out, and a poor Marcite job after Bluewater Pools performed work. That sounded very similar to the type of failure I am now dealing with on my own pool. I wish I had taken those complaints more seriously before hiring this company. My issue is not only that the tile failed. My issue is that Bluewater Pools immediately blamed someone else, refused to accept any possibility that their workmanship or materials may have contributed to the problem, and then attempted to charge me significantly more to repair work that I believe should not have failed this quickly. I have photos, communications, and independent opinions regarding this issue. Based on my experience, I would strongly caution anyone considering Bluewater Pools to think carefully, get everything in writing, understand the warranty, review their Yelp and Google reviews carefully, and document the condition of the work immediately after completion. Pools are expensive, and consumers should be able to expect that a company will stand behind its work when problems appear in such a short period of time. In my opinion, Bluewater Pools did not do that here.

Stay far away from Ashley Pool! Easily the worst pool service I've ever dealt with. The…read morecommunication is absolutely horrible--you can't speak to the person actually cleaning your pool, and when you call the main number, you're stuck talking to Sophia, who is not only uninformed but also extremely rude and unprofessional. My pool turned green MULTIPLE times while using their service. I spent a fortune trying to fix it, and instead of helping, they just kept charging me more. Zero accountability. Since switching companies, it's been a complete turnaround. The new pool cleaner actually communicates with us directly, explains any issues, and takes the time to do the job right. My pool has never looked better--no more green water, no surprise charges, and way more attention to detail than Ashley Pool ever provided. I can't stress this enough: avoid Ashley Pool at all costs. Total waste of money and constant frustration.

I've left a couple of messages in regards to my green pool water, after he advised me that…read morereplacing values would work and to run filter for week a straight. Pool is still green, no response to my messages or calls had them for about year, very unprofessional not to at least let me know they quit or just don't want to continue . I do not recommend this company so disappointing.

Complete Pool Service maintained my pool for over 7 years so when I moved into a new home I asked…read morethem for a quote to build a new pool. Brian, the owner, provided the quote based on my design requirements and explained the entire process and time requirements so that there were no surprises. The pool is complete and includes a salt water system, heater, sun deck, travertine deck and a great fountain and light display. I highly recommend Complete Pool Service for all your swimming pool needs. They will be maintaining my new pool just like they did with my last pool, it's worry free service. Highly recommended!!

Brian and his whole team treat our pool like their own. My husband was out of town during recent…read morehurricane and his team came a day early and advised me how to drain pool which I wanted to do in anticipation of storm. I didn't even call them and they proactively came on their own. Complete Pool Service has been servicing my pool for 4 years and they are great. Thank you Brian and team!

A+++ The pool service itself, and the customer service over…read morethe phone is fantastic. Brandi is a pleasure to speak with. Mr. Pool service is very reasonably priced, and they do a great job. Derek is our pool technician and he is a complete professional. Prior to Mr. Pool service, we had a company that was very unreliable and hard to get a hold of. Brandi always answers my phone calls and emails promptly. The pool looks pristine when Derek is done. I am completely satisfied with the service and I highly recommend this company!

We've been using Mr. Pool of Coral Springs for Apache 3 years now. We were totally new to pool…read moreownership and they were so helpful, even through COVID and thee chlorine shortage and the invasion of ants into the pool. More impressive is how cooperative they have been as we have a large rescue dog who cannot be outside when the pool service person is in the yard. They are helpful, knowledgeable and prompt about returning calls and texts. Your pool will be as close to worry free as you can get. They are awesome and I am glad we found them first.

Excellent choice for pool repairs! We contacted Matt to check out a stubborn issue with the skimmer…read moreand he had someone come out same day to resolve it. I was very impressed with the response and results. Overall, I would give them 5 stars and definitely recommend them if you're in the market for pool services.

These people are professionals. They know pool chemistry and complicated pump systems. They are…read morereliable and always show up. The owner is very easy to reach by text or phone. They are not cheap but I guess you get what you pay for. The owner, Matt is friendly and reasonable and very accessible

I recently moved back to the south Florida area and was recommended Patriot Pool. Courtney…read moreresponded to my inquiry in less than 24 hours and had a tech to my home within the week. I was so nervous to buy a home with a pool because of all the maintenance but I feel I am in good hands with patriot. They are always on time and answer all my questions with a smile. The company is professional and affordable. I am looking forward to continuing working with Courtney and the patriot team!

The best we've ever used. Sergio is wonderful! Always on time and perfect. We have recommended him…read moreto friends and family

To be fair, we had just purchsed our home and started service with this company, and the invoices…read morewere being sent to an email account that was not being monitored on our end, so we were unaware there was an outstanding balance. As soon as we realized it, we immediately paid the balance in full. they simply stopped servicing the pool, and we did not realize until the pool had already started turning green. When we called to resolve the issue and restart service, the representative demanded immediate payment over the phone by credit card for FUTURE services which was no big deal for us, but we simply requested a secure online payment link instead as they had just done for us, as I was not comfortable verbally giving my card information over the phone, but she refused. There was very little professionalism or customer care shown during the conversation. In addition, we repeatedly asked them to inspect and address equipment issues multiple times throughout service, and nothing was ever followed up on or repaired. Most disappointing was the complete lack of urgency after explaining that we had Mother's Day plans with multiple mothers and children coming over in just a few days. At that point, we were simply looking for help getting the pool back in shape quickly, but it was clear they did not care about retaining us as customers. Poor communication, lack of follow-through, and poor customer service overall. Please consider another company. Regardless, we asked them to upgrade our aqualink system to a newer one, never got a quote. Fix or replace heater, never got a quote. Price replacing our pool deck and waterline tile, never received a quote. In this economy, we are paying alot for all kinds of services, with your pool you have options. Choose wisely.

First of all, they were contracted to start in August. They didn't start until January based on a…read morenumber of excuses. The finished color was uneven and blotchy on the bottom and sides of the pool. Blue pool paint was splashed on the pool deck and, unbelievably, on our garage doors which are nowhere near the pool! I assume they were cleaning their equipment at a faucet located there. We never received the warranty they promised us. Very unprofessional to say the least!!!

I called Jack, the owner of Aquatechnics Pool and Spa to fix a pool vac that was not working well…read more He had done work on my pool years ago so I thought I could still trust his business. He had come to me by a recommendation from Pinch n Penny pool store. Jack did not show up but he sent a worker over to look at the problem. He fixed the problem but in the process created another when he broke the cover to my main drain by blowing compressed air into the pipe to "clear any debris" there was not anything stuck in the line and the only thing he managed to do was blow off my cover from the inside. I honestly was not adamant that he fix it on the spot since my concern was the vac. This was a mistake I realized because after he took my money he said: "I'll put my number on the invoice and I'll come back if you need me to put the cover back on. If you need me to just call me later in the week." and he was off with my money. I soon realized that the vac was getting stuck in the open drain now that he had broken the cover off. I texted him and he said he'd be out later in the week and never arrived, then he ignored my next 3 text messages over a few days. After calling a few times as well I called Jack again and explained the issue and lack of communication. He said in a text that "he" meaning Jack, would be over to fix it in a day or two. Two days later the same worker shows up with a very hostile and unprofessional attitude. This guy showed up on my property and starts harassing me about calling his boss. Then he starts yelling and claims that I was supposed to have bought a new cover myself. So I confronted him about the fact that he broke the cover in the first place and he lied on the spot of course and claimed that he didn't break it even though I saw it happen. I will not have some service working speaking to me like that in my house and I told him to "go and just get the hell out of here, and not to ever come back on my property." When I messaged Jack at the owner his only reply was "Have a Nice Day." I texted him a few more times and he will not reply. No wonder his workers behave the way they do. They learned it from daddy.

So I've had a pool for over 20 years - a great pool but like all pools - "it leaks" ... three times…read moreI've had leak repairs before I finally found Jim Penski from Aqua-Technic. I call him Dr. Pool. Jim is obsessed with the science of finding and fixing pool leaks. Of course like the other three repair attempts I've had he found the "usual suspects" right away and fixed them. His price was reasonable and I paid him but then within a week it seemed like the pool was still leaking. So I called the doctor and over the next 4 weeks I saw the passion and determination that Jim has for what he does as "unusual suspects" started to appear that I had no idea about. I never had to bug Jim. He kept texting me and kept coming back until our last test two days ago and finally - Success AND no extra charge. He stood behind his work. For the first time I am totally confident my pool is leak free and it's a great feeling. I never felt this after the other 3 repair attempts. I can say 3 things about "Dr. Pool" of Aqua-Technic: 1. profound knowledge and professionalism 2. thorough and persistent follow up 3. reasonable pricing and a 100% guarantee. In my view that's an unbeatable trifecta! You have pool leaks? Call the doctor, Jim Penski of Aqua Technic - his number is definitely in my phone. 954-605-1505