Provide gentle and professional service! And amazing, lasting results. I highly recommend.read more

I refer anyone to this place. Kristin is very friendly and professional. I completely trust her.read more

I had a really great experience at Aesthetica. I went in for two specific areas - both of which I…read morethought could be addressed by fillers. I met with Jodie for my consult and she gave me some very honest advice - she informed me that fillers would not be a good solution to one of my problems. She advised me of several other options (one of which was not offered at Aesthetica). I felt very safe in her care because she wasn't just giving me what I asked for, she was helping me make an informed choice, even though it meant less business for Aesthetica. So I did get fillers in one area and I am REALLY happy with them. Jodie is really good at what she's does and my face still looks like my face - just refreshed. Some FYIs - I think the consult was $50. When I paid for my service they deducted the $50. My fillers ended up costing ~$600 in total. There's also a rewards program that you can sign up for to get discounts on future services. I will definitely be back.

This is a "med spa" that offers Botox, fillers, laser/light skin treatments, peels, skincare…read moreproducts, etc. I did a lot of research before going here and I chose this place because they have good equipment and their staff is very knowledgeable. As a bonus, it's also a very beautiful facility. I had laser treatment for broken capillaries. I thought the price was reasonable and I was surprised when it included a follow-up visit two weeks later and they did a "touch up" of two spots. I'd recommend this place to to others. The only bad part is that they are only open during "business hours" Monday through Friday.

ECL's hair removal services are thorough and effective, but as others I've spoken with have…read moreattested to, I did not feel safe or welcome during my time there. The technician I worked with over multiple appointments was difficult to communicate with, alternating between what felt like bewilderment and annoyance at my pain. Several appointments in, she began making a variety of comments ranging from casual transphobia to topics I found to be sexually inappropriate and extremely uncomfortable. I tried laughing her off, but as they got worse and I stopped responding, she started pressing me for a response harder and harder until I just had to leave. Additionally, I've gone to a variety of other laser and electrolysis services since and none of them have been anywhere near as painful or cruel as what I went through here. It feels like there's a distinct lack of empathy in this environment and I can't recommend it.

Beware. They charge a $35 missed appointment fee though it is not written on their cards or was…read morestated to me at any point. They do NOT make reminder calls. As appointments are 6 weeks apart I was told they don't have a receptionist and are too busy to make reminder calls.

Got botox here and loved it! It was a great experience and the vibe of the place is very cool. It…read moreis a little bit pricier than places I've gone to before that were pretty high class, I also felt like I got a little bit too many units and probably much more than I needed. It was my first time going though so I think we were just kind of testing out what worked for me! Overall great experience and I'm very happy I went here.

Had a microneedle treatment and loved it! Nikki is personable, well educated, in-tune with the…read moreneeds of your skin. Also, every treatment is personalized and well documented for future treatments.

Great service and staff. Very good work and lovely atmosphere. Prices are a little higher than I…read morewas used to but they were able to accomplish more work in that time so I was happy.

I feel compelled to update again…read more YES, THE HAIR IS STILL COMPLETELY OBLITERATED. Some people wonder if electrology works for permanent hair removal, and it certainly does! I almost was tempted to post a picture of my eyebrow area, but then I felt it'd be weird to have a Yelp cover page of a random swath of hairless brow.

From the beginning I felt at ease and confident that I would be in good care. I wanted a consult to…read moreexplore some new skincare options as a measure of age prevention. You have the privacy of parking in their complimentary underground parking lot and take a nice ride up to their suite on the 2nd floor. The office is beautiful, very bright with lots of natural lighting. There are products displayed in cases wrapping the reception area with lots of smiles to greet you all around. My consult was with Emily. She was very knowledgeable of different skin types and the different needs of your specific skin tone. I had done a lot of reach on my own prior to scheduling the consult and knew which questions to ask and signs to look for for a good skin doctor. Emily superseded every expectations and went above and beyond to address my skincare concerns. What surprised me was that I had the intention of going in to get some fillers under the eye. After some discussion and assessment, Emily told me flat out that I was not a good candidate for fillers, because "you don't need it". This really amazed me because I've never heard of any business rejecting a willing customer who's basically screaming, "take all my money!". Providing further education, Emily told me that I should address my concerns first by taking preventative measurements in forms of a good skincare routine and maybe opt for fillers down the road. This goes to show that Roberson's really want you to care for your skin in the form of self care instead of finding answers with unnecessary, elective cosmetic augmentations. I fully trust Emily and Robertson's to have the best intentions for me and my skin, and would recommend them to anyone who's thinking about exploring or questioning if they need to address any skincare concerns.

Would not recommend, expensive and results were poor. Had to go to another provider for revision.read more

I've had two very nice microdermabrasion sessions with Shannon so far, purchased through Groupon…read more Her technique is much more effective than a previous type I had tried, and her prices are more reasonable. She pays attention to detail and answered all of my questions. The west side location is convenient, and the flexible weekend hours fit well into my busy schedule.

I've been a loyal client of Robertson Cosmetic Center for several years, but unfortunately, I will…read moreno longer be returning. As a mother of two young children, finding time or justification to spend money on myself is rare. To ease the financial guilt, I usually wait for special promotions or discounted gift card offers. That's exactly what I did for Mother's Day--I purchased a $150 gift card for $100 as a small treat to myself. Yesterday, I received a message from Robertson staff reminding me of available gift cards, which prompted me to schedule an appointment. Since I was at work, I didn't want to make a call, so I used their online booking system. The first available appointment was with the provider I normally see, and I thought, "Perfect! Next Wednesday." I booked it and moved on with my day. A few hours later, I received a voicemail saying I had missed an appointment 20 minutes ago and that I had been charged $100 for a no-show. My stomach dropped. I immediately called to explain the situation--that I mistakenly thought I was booking for next week, not today. I was even willing to leave work early (I'm only 9 minutes away) and come in right then. I explained how I truly cannot afford to just lose $100, and I was hoping for a little understanding or flexibility. Unfortunately, none was offered. The receptionist said she'd check with the practice manager and placed me on hold for one minute before returning to say, "Sorry, it's our policy." I asked to speak with the manager directly, and after several hours with no call back, I called again--this time the manager answered. She seemed prepared to shut me down before even hearing me out. I explained that I completely understand why cancellation policies exist--to prevent missed opportunities for other clients and protect the business from late cancellations--but this was clearly a genuine mistake, not an abuse of the system. I asked if anyone had even tried to get in during that same window, which would have indicated a lost opportunity--but she refused to answer directly. Her only response was, "It's our policy." I then asked to speak to someone above her, and the next day Dr. Robertson called me. Unfortunately, his response was just as dismissive. No empathy, no flexibility--just, again, "It's our policy." It's really disappointing, especially considering how much I've spent over the years and how many people I've referred to them. I know most of my referrals probably didn't even use my name, but they were all based on the trust I had in this practice. That trust is now gone. All this over $100. What makes this even more frustrating is that I didn't receive the usual confirmation or reminder text for the appointment. When I asked why, I was told those only go out at 7:00 a.m., and I had made the appointment after that time. If that's the case, patients should not be able to book same-day appointments online without some kind of confirmation system in place. A simple text might have helped me catch the mistake. I understand policies exist for a reason. But good businesses know when to make exceptions--especially for long-standing clients with genuine intentions. Life happens, and there are plenty of other providers who balance professionalism with empathy. I'll be taking my business to one of them.

I have had a very long, awful lip filler experience here. I went here 6+ times and spent…read more*thousands* of dollars to leave every time just to heal and have lumpy, uneven lips with very little results a few weeks later... over and over and over. I kept coming back and listening to their messages because I didn't go to school for this, so what do I know? 6+ visits later all I'm dealing with STILL are lips full of lumps of uneven filler, heavy heavy migration ("filler mustache" if you want to google) and no results. I pointed out from the beginning that I was unhappy and I have many messages going back and forth about that, and the lumps. Then at my last appointment I wanted to discuss the lumps and the weird fullness only in the middle, and was told any bump she saw then was "natural anatomy". I pointed out multiple times (in messages I have screenshots of through Klara), how unhappy I was with no results and the lumpiness (nearly immediately after my second appointment), and I was told every time to just keep coming back and they'd fix it. It was never fixed. It never got better. I came here to fix how self conscious I was of my thin lips and I've been more insecure of the bumps and lumps and migrating filler than I ever was of my natural lips. None of the photos in the nasty collage I put together were directly after or within 2 weeks of the filler healing, so these are NOT healing bumps or swollen. All of these are just day to day pictures I took when I was feeling awful about my lips that I zoomed in on and cropped, or regular photos I cropped. I don't even understand how filler is done this poorly. Now I'm struggling to find another place that will dissolve this ugly mess so I can start over after putting thousands into what I thought was a good place.