Steve Jacklin and his team are great and provided service that would make me return again. Murray…read moreNeal showed me a few different options as per my requests and answered all my questions. They were fair with price and GM 0% financing couldn't be beat! From the first time I walked in the door to the time of pick up they made sure everything was perfect. Marcy also worked wonders getting quick response from lending provider and a few days later with follow up call to make sure I was completely satisfied. Thanks again Julie Edwards

Unprofessional, rude, and just simply lazy is the best way to describe the team at CARSTAR. It is…read moreone thing to have a bad day at work or to make a mistake, but at some point it just becomes pure ignorance and unprofessionalism. I waited over 3 weeks for my insurance company to let me know if my car was going to be a write off or not only to find out that CARSTAR went ahead with the work without the approval of my insurance company, stating that there was "a glitch in the system" therefore miscommunication happened and they thought they "got the green light" when they hadn't. I let that slide, thinking that if the work was done well, then there wouldn't be an issue. When I went to pick up my car over a month after the accident, all my lights were on still and I went back in and told the staff. They immediately hooked up my car and found out the wires were sliced which they would have already known if they had completed the work properly in the first place, not to mention that the reason why it took even a few days longer was because they said they were completing the computer work and detailing my car (the detailing is a whole other story). Then to make things worse, to fix the problem for the time being, they cauterized the wires and put tape on it and told me it was driveable. Then when I went to pick up my vehicle I asked for all paperwork and found out that it was almost $6000 more work done to it and it still wasn't finished. When I asked why they wouldn't have wrote it off they all shrugged and had no idea. Unprofessional doesn't even begin to describe this entire situation! After putting pieces together, my insurance company wasn't going to write off the vehicle after Andrew and his team at CARSTAR started the work without the approval because too much money was already put into it. My insurance company also directly told me that certain stuff that was repaired should have never been repaired because they didn't approve it. It has been almost three months and every time I get in my vehicle, there's something wrong. Also when sitting in the waiting room at CARSTAR, Andrew and his colleague both laughed and joked about other customers in front of myself and another woman stating "customers are always right" as they rolled their eyes and said "we do a lot of smiling and pretending". If anyone has to bring their vehicle somewhere for repair, I 100% DO NOT recommend Tom Smith Chevrolet and CARSTAR in Midland.

I had three quotes to fix the mess I made of my car trying to park in an underground spot that I…read morediscovered too late, I couldn't fit into properly. Neraj's quote was by far the best. In fact it was so much the best that it made me nervous. In any case, I took the car in on Monday and got it back today. There is no way I can see to tell there was damage. The repair is breathtakingly good. To top it off, he cleaned my car inside and out. Not maybe to the extent of a true detailing, but not far off. Next time I mess up my car, Genesis is where I'll take it - no questions asked.

Excellent work for a reasonable price. Went the extra mile to do a rush job and do it perfectly…read more Friendly service. I highly recommend this excellent independent business.

Mark and his team were great to deal with. I dropped my sons car off for some work. The team went…read moreover and above the original scope of work and fixed underlining problems that were unknown at the time of the quote. They returned the in top shape all around. Neil M Honda Civic May 27 2025

Had a great experience with Mark and his team. Repairs far exceeded expectations, every attention…read moreto detail. I would recommend and go back any day!

I brought my vehicle to Carstar on the recommendation of a collegue that had his vehicle repaired…read moreafter receiving hail damage during a storm. Excellent job on his vehicle! I was very impressed to say the least. The staff were knowledegable and handled my repair with the upmost professionlism. They took care of all the paperwork and had a rental for me as well. The quality of workmanship was fantastic and it was completed on time. They even cleaned my car and shined it up. It was like getting into a new car again. Keep up the great work! Definitely a place to have your vehicle repaired.

From the owner: CARSTAR is North America's largest franchise network of independently owned and operated collision…read morerepair facilities with more than 700 locations in 35 states and 10 Canadian provinces. CARSTAR specializes in auto body repair,auto glass repair,and collision repair. We're experts in taking care of your car and pride ourselves on our impeccable service! Come visit your local CARSTAR for all your auto repair needs.

The Team at Collingwood Carstar provided excellent auto body repair work and customer service…read more Matt's professional service was above and beyond, throughout the collision repair process, providing valuable advice, a transparent body repair estimate and outstanding collision repair. Extremely satisfied customer; will always choose Carstar in the future.

Had a great experience with Matt Boucher this morning when he looked at my power mirror that was…read moredamaged he was able to push it together so that it worked fine and didn't need to replace the whole unit at no charge. Thank you. Patricia Madill-Bulpitt