The girl that waited on me was rude and actually lied to me , on the website it said one thing and…read moreshe said something totally different I paid extra for the dark tan Said the special ended on the seventh came in on the fifth and they told me it ended that day. I don't recommend this location

Always clean, always professional, never have to wait. This is the location to go to.read more

Only go here if you want an orange dye job that looks lke it came from a box! Erin did this…read morewonderful work after her second attempt to fix it in one day. I understand things happen however I had been having her do my hair for almost three years and requested several times that she not switch products which she did that day and has admitted to in messages. She rescheduled me for a Saturday three days later but then cancelled on me last minute to fix it saying she had a family obligation. I was nice and said that was fine. I offered to pay for the correct products myself for her to keep in stock since I have gone very frequently over the years. Then she did not even contact me again for 4 more days to return to get it fixed and then her offer was late in the afternoon on a Wednesday asking me to come in the next morning (a Thursday at 9 am) when I clearly had to be working. She offered no other correction appointment only messaged to ask for a curling iron I had borrowed which I did return and I smiled and was nice to everyone there but she was with a customer so I could not talk to her. I then requested that she return my payment or fix it and she then finally said ok she would fix it if I paid the difference between the amount I paid and fixing my roots (which really would be the same i would think because to fix this she would have had to bleach again right?). I said okay that is fine what times do you have Monday.... The she made up some excuse about me being disrespectful of covid when I was the only person in the establishment wearing a mask, which made no sense. THEN she changed her mind and said no you're rude I refuse to refund you or fix it. Who wouldnt be upset walking out and left like this for WEEKS after paying someone over $3000 in 2 years ? Plus awesome tips every time except this one when I left with marigold orange roots. I have recommended this place to so many people but I was unaware that if things did not go well then Erin would just write off her customers, which is what it feels like. It truly seems that she just did not want to eat the cost of fixing my hair a third time.

Awesome salon. Erin does great color and cuts. Love the new decor!! Hair and a place to tan in one…read morelocation!

Buyer beware! Super-shady business and billing practices! Additional fees, "taxes," and memberships…read morecost add-ons made the quoted monthly bill for first month of service almost doubled the monthly cost of what they quoted me. I will tell everyone I know to watch-out for this place. Tried to get more explanation of charges for the bill over the phone, but they refused to send an actual receipt or price breakdown in writing. What a nightmare, I'm contacting the KY Secretary of State to even see if this is legal.

From day one in 2013, Jamie, the manager has been all smiles! I've never felt more genuinely…read more appreciated as a client anywhere like I do here. Jamie is a one of a kind worker. She's kind to her staff & she's not above taking out the trash either. Her store is immaculate. She engages with her customers and best of all, when there's an issue, she's more than willing to make it right. I had to move back to Ohio and I've got to say that Jamie and this particular SunTan City are sorely missed.

once again, I received wonderful customer service from Kelsey. I live out of town but frequent…read moreLexington often and Kelsey is always the one who I am greeted by when I arrive. She has great customer service and really cares about the clients. She's very knowledgeable in their products and equipment. The facility was very clean and I never have to wait when I go. Highly recommend this location and business, especially great employees like Kelsey!

Would give zero stars, I have been a loyal sun tan city customer for the past two and a half years,…read moreraved about it to my friends, and didn't have a single bad thing to say, however, if you live in the area GO TO THE OTHER LOCATION. The staff here are never helpful, and seem like they hate working here, I had an extremely negative interaction today, and they have officially lost me. I am under the age of 18, and was actually spoken to like I can't count to three, anyway wouldn't recommend, the ladies at the Richmond road location are always so sweet definitely recommend!

The girls who work there are always so kind and helpful! It doesn't matter what I ask they have the…read morebest service, and team! The atmosphere is happy and they always have music playing for enjoyment of the tanners. I've been a customer since it opened and I love it!

Great experience every time I tan! The staff does an excellent job of cleaning the beds and getting…read morecustomers taking care of. It's so nice to have a good clean tanning salon!

I have been a member for years. They have great service and beds. However I was there Sunday. And…read morewas sent to a room where nothing worked. Had to get dress again. And the girl turned around super rude and said not or fault or proble. I recorded the whole conversation and send a copy to BBB and corporate. Ms. S. Cummins was very unapologetic and just rude. Never experience that customer service befor. Even her co-worker was super kind and friendly.

It's like going to a car lot, salesmen, and prices always seem to change, extremely high prices.read more

expect long lines, even if you chose the "skip the line option" and registered on your app. These…read moregirls have no idea how to prioritize. They will make you register over again when you go in no matter what you do. Also it's a very common to get into a spray bed, and they have not turned it on. Therefore, you have to get completely dressed to go back out and stand in line again to get them to turn it on. Happens about once every four times I go. Save yourself some time and go to Richmond, Lexington, anywhere else...

Sometimes you need a little bit of fake tan and Vitamin D in your life. This place is now my go to…read moreplace for such. It is always clean and usually not too crowded. The staff here is always friendly and helpful. They are open late which I love. They have great deals and non contract payment options. I love this factor. I hate getting tied down to a year long package I have to get a copy of a deed to get out of. bah. Their bulbs are always hot and good. Their spray tan is legit. I have to say I was scared my first time I double dipped with a beard, but after the first time....No fears. Loved it.