once again, I received wonderful customer service from Kelsey. I live out of town but frequent…read moreLexington often and Kelsey is always the one who I am greeted by when I arrive. She has great customer service and really cares about the clients. She's very knowledgeable in their products and equipment. The facility was very clean and I never have to wait when I go. Highly recommend this location and business, especially great employees like Kelsey!

Horrible!! Do not go here! The front desk woman whose name starts with A, has glasses and brown…read moremedium length hair will try to steal your money!!! She was working on Tuesday June 23rd. She forced my wife into the most expensive tanning package to find out the one by her work told her she 100% doesn't not need that package! This woman bases her days off her commission and not the what's and needs of the clients coming to visit. SHAME on the staff here. We will not be back nor will my wife and daughters. I will be telling others to stay clear of this sun tan city!!

Only go here if you want an orange dye job that looks lke it came from a box! Erin did this…read morewonderful work after her second attempt to fix it in one day. I understand things happen however I had been having her do my hair for almost three years and requested several times that she not switch products which she did that day and has admitted to in messages. She rescheduled me for a Saturday three days later but then cancelled on me last minute to fix it saying she had a family obligation. I was nice and said that was fine. I offered to pay for the correct products myself for her to keep in stock since I have gone very frequently over the years. Then she did not even contact me again for 4 more days to return to get it fixed and then her offer was late in the afternoon on a Wednesday asking me to come in the next morning (a Thursday at 9 am) when I clearly had to be working. She offered no other correction appointment only messaged to ask for a curling iron I had borrowed which I did return and I smiled and was nice to everyone there but she was with a customer so I could not talk to her. I then requested that she return my payment or fix it and she then finally said ok she would fix it if I paid the difference between the amount I paid and fixing my roots (which really would be the same i would think because to fix this she would have had to bleach again right?). I said okay that is fine what times do you have Monday.... The she made up some excuse about me being disrespectful of covid when I was the only person in the establishment wearing a mask, which made no sense. THEN she changed her mind and said no you're rude I refuse to refund you or fix it. Who wouldnt be upset walking out and left like this for WEEKS after paying someone over $3000 in 2 years ? Plus awesome tips every time except this one when I left with marigold orange roots. I have recommended this place to so many people but I was unaware that if things did not go well then Erin would just write off her customers, which is what it feels like. It truly seems that she just did not want to eat the cost of fixing my hair a third time.

Awesome salon. Erin does great color and cuts. Love the new decor!! Hair and a place to tan in one…read morelocation!

It's like going to a car lot, salesmen, and prices always seem to change, extremely high prices…read more Ensure you have the sales person explain because if you don't, you'll be paying like $15.00 for one time bed use even though you already pay the membership. They make it confusing and the workers themselves can barely explain how the pay works.

Best location in lexington. Employees are so helpful and nice. This will always be the tanning…read moresalon I go to

I have been a member for years. They have great service and beds. However I was there Sunday. And…read morewas sent to a room where nothing worked. Had to get dress again. And the girl turned around super rude and said not or fault or proble. I recorded the whole conversation and send a copy to BBB and corporate. Ms. S. Cummins was very unapologetic and just rude. Never experience that customer service befor. Even her co-worker was super kind and friendly.

It's like going to a car lot, salesmen, and prices always seem to change, extremely high prices.read more

Place has not fared well in 2020 Derek needs to replace worn…read morepads and manage the business Workers walking around with chin diapers on You say you have a video system??

Just signed up for a trial membership with Nate, who gave me a tour and was very helpful! I told…read morehim I would be back in a couple days to pay for a year membership up front. I just came back today at noon(Sunday) to pay and work out. A man with dark hair parked in the front door in a black pickup who works there told me that I could not work out on Sunday because I wasn't a member!!! My pass says it's valid with NO DAY RESTRICTIONS!!!!! So, I told the RUDE guy that I'll just find another gym that will be glad to take my YEARLY membership fees upfront!!! This guy was rude! Did not offer to let me work out, never offered any solutions, and I told him I was calling the owner! He DID NOT GIVE A DAMN!!! I woulD advise NO ONE to go there!!!EVER!!!

Highly recommend. Staff is extremely nice, especially Adam! Everything about cancellation policy…read morewas explained thoroughly! The people that workout there are a great community!

Beware of this place. They charge extra fees without telling you and refuse to allow you to cancel…read moreyour membership. This is a fraudulent business that should be shut down. They will keep tacking on extra charges and will never allow you to cancel. Even if you stop the payments, they will drum up a bunch of fake charges and send it to a fraudulent collections agency. Planet Fitness is a much, much better option, as is Wildcat Fitness.