I went there today after looking at their horrible website which doesn't work worth a damn. I get…read morethere and the door is locked finally I get someone's attention. He tells me that they are closed for inventory which was not on the website nor the door on their facility. When I owned a shop I would not have closed down on a business day to count items. He loses one day worth of business money and pisxxx at least one customer off. Between the attitude at the shop, worthless website and prices no better than the big box stores I am not returning there to buy anything.

Interestingly enough, my last post was taken down from this platform. So, once again, around 5-7…read moreyears ago I purchased three exterior doors from Frogale Lumber in Winchester, VA. My contractor, with over 40 years' experience, installed the doors and informed me that the doors were defective/warped. I relayed this to the salesman on at least 4 occasions, I also had opportunities to speak with the owner, Rob, in person, while cutting his hair. To date I have basically been ignored. I am writing this in an effort to save others from this same treatment. I went with this company because they were family owned. Family-owned businesses should remember their predecessors' values and their roots. I'll go to Lowe's next time. I need a company that stands by their products, and so do you!

They take great care of my clients when I send them in. Tasha in the Caninet Design Center is…read moregreat to work with.

From the owner: Builders FirstSource is the nation's largest supplier of building materials and building products…read morefor builders, contractors, and remodelers, providing trusted products, industry expertise, and support for new construction, remodeling, and home improvement projects. Our Winchester, VA lumber yard serves customers throughout Clear Brook, Glengary, Stephenson, Gerrardstown, Bunker Hill and surrounding Northern Virginia-DC-Maryland Area. We provide framing lumber and other essential building products to support residential construction and remodeling projects. With reliable service, convenient pickup and delivery options, and knowledgeable local expertise, we're proud to be known as builders' first choice.

I called to get help ordering 3 exterior doors, 3 lock sets, and 3 screen doors. I never heard back…read morefrom the woman or anyone else. I followed up with email and two phone calls. I then assumed they don't need my business. Loudon Lumber answered the call!

Well what a useless place! Don't bother! Called Nancy to meet on a Saturday. She informed me that…read moreshe "didn't want to spend her Saturday meeting with you". But she met with us for 15 mins...took us an hour to get there. So after I got over the rudeness we contacted her to try to order the vanity and discuss options. First she never answered her email and then we called and 2 days later we are still waiting for her to call back...btw we called on her cell phone so no excuse. Do not bother! Useless

We had Dennis out for a deck and fence estimate to our home…read more I showed up on time and upon his arrival we noticed that we did business with him before 4 years ago. At the time there were some mixups and delays , but as it turned out lowes did a very nice job.My new fence was of better materials and very straight. So we were pleased to see him. We got the fence quote and he managed to get a price that we thought reasonable.So we wrote him a check for 1/2 and charged the rest. Several days prior to materials being delivered we realized that we needed these funds for something else that was very important. We called Dennis to cancel the install for now and he said ok. However he said there would be a restock fee of $1200 and his manager was insistent on getting it. Some time has passed and no refunds ? We called Dennis and asked him what's going on? He just got back to us today and gave us the great news that his manager had waved the restocking fee. Kudos to Dennis and his manager for having the smart sense to do the right thing. We have just purchased a new property and my loyalty to lowes as the place to go is now sealed. This was a good move on their part because all lumber, tools, supplies, garden/ lawn care products and other products will be from them in the future. P.S. we had already purchased Dish washer. And laundry pair from them.

Everything could improve. For the third time this week I'm heading to Home Depot after ordering…read moreand going to this location, only to leave frustrated. It's been going down for a few years now. Management???