Great local hardware store. The people working there are helpful and know their stock - which makes…read moreit easy to find what you are looking for. This is the opposite of a "big box" store and (in my opinion) deserve our support.

This review is for today's visit only. I have never had somebody wait on me that was so rude. I…read moremust've gone down the wrong I'll but I'm also sure he saw the aisle that I went down and didn't bother to come help me. I was looking for dry lock which was located on the top shelf, I'm 5 foot four and was struggling to Reach and was offered no help with that either. He did tell me there is an oil based dry lock and a water-based dry lock and I asked him why would you use one over the other and his comment to me was well some houses like water, some houses like Oil. I like red shirts, you like blue shirts... It was the most humiliating an awful experiences I have ever had that true value. I will never go back when he is there again and is soon as I can find out who the owner is I will be complaining to him as well. it was the most humiliating and awful experience I have ever had at this true value. I will never go back when he is there again and is soon as I can find out who the owner is I will be complaining to him as well

For a long time I supported this place and strongly advocated against shopping at Ace hardware…read more Keep things local at a hardware store that is part of the community. Unfortunately, one smug employee ruined that experience for me, and I'll now be switching my allegiance to Ace. I purchased a small $6 shower accessory. Unfortunately I lost the receipt. The accessory was not what I needed, and I attempted to return it. The employee stated I cannot return without a receipt, even for a store credit (I was going to purchase products worth more than the value of what I was returning). I was disappointed at this response, but I shopped for what I needed anyway. I went to the front, and the employee was helping another customer in an aisle. After helping that customer, she proceeded to another customer in the aisle. Now, I understand one person having to triage, but at that point a simple acknowledgement of me would have been nice. It felt intentional, and it seemed as if the employee was taking satisfaction, acting somewhat smug as she told me she won't accept a return without a receipt. Not sure if this is just one rude employee, or the owner is really this strict about returns on $6 items that are clearly unused, but either way, I seriously doubt I'll be doing business here any more. If you had or have a similar experience, I also encourage you to drop these clowns. (Incidentally, when I purchased the item I would eventually return, I was not asked for my phone number (which they generally use to text receipts, as I'm part of their "customer club" or whatever. So there is actually another mess-up by a different employee that could have accommodated the companies own draconian return policy.) In short, I go to a neighborhood spot like this for the service. And when I'm treated this way, it defeats the purpose of avoiding much more convenient and likely cheaper options like Ace or Amazon. You are not really selling hardware - you should be trying to offer a superior customer experience--remember that and you will not lose customers like this

Nichols is top notch. I love their helpful employees. They know where everything is and if they…read moredon't have it? They'll tell you where to go to find it.

I love my local Ramsey Hardware store. I called for what I needed. They located it and even held it…read morefor me up front so I could quickly get in and out. They have always had what I needed and the service is fabulous every time!

I stopped here yesterday to pick up a couple of items. It is now my go to hardware store. The…read moreemployees and customers all were wearing masks and were social distancing. The store is well stocked with items of all kinds. I plan on returning today to pick a couple of light bulbs. Well done!!! Way do it right!!! You have my support...

So much more than a hardware store! We stopped in for some…read moresandpaper and house numbers and were surprised by the overall size and assortment of house ware, hardware and even hunting. Store was clean and well organized. Aisles were signed appropriately and the staff was very friendly and helpful.

My husband and I have been customers for years and have always found everything we needed, at fair…read moreprices and with excellent customer service. The staff is actually friendly and eager to help. This company has been a pillar of our community and their support of worthy causes is known to all. You will not regret giving them your business!

As a 30+ year customer, their policies have gone to hell, DEI hire is a large part of this, almost…read morenobody in any store knows anything there is to know about building materials. The company doesn't care about the consumer, what they want is to keep you in the store, what betterway than hire complete idiots. You can have them, I'll shop a family owned hardware.

Bit of a drive from Romney WV but they have a nice selection of hardware products. Prices going up…read morebut that's life these days.

Friendly staff that is always willing to help, I enjoy going to Lowe's with my kids because there…read moreis so much for them to look at while I shop. I think that Lowe's is more friendly to homeowners and weekend warrior types than their major competitor HD, which to me is geared towards professionals. The selection is good and if the store doesn't have it, items can be ordered online for in store pick-up. Pricing is competitive.

Everything could improve. For the third time this week I'm heading to Home Depot after ordering…read moreand going to this location, only to leave frustrated. It's been going down for a few years now. Management???

Absolutely horrible service. Purchased a impact hammer drill to put a screw into a brick wall. The…read moredrill did not work would not even begin to pierce the brick. Called the company told them what was going on. Told me to bring it back. When I got there, they refused to give me my full purchase price. They said it was a used product and they charge me get this a 20% restock fee! Seriously, to put it back on the shelf? Anyway, do not go to the store. They are absolutely criminal. They'll give discounts to their friends and their buddies, but not to the general public! I wasn't even asking for a discount. It was them who gave me the tool that I needed and insured us that it was going to do the job! Well, it didn't do not go to the store

Nevee had a problem with returns. When I got to the register, the cashier asked if I found…read moreeverything I was looking for, and I said no, you're out of stock, he proceeded to ask what I was looking for, he looked it up on his computer, and proceeded to tell me they had some in the back, he called to the back and they brought me up what I wanted. Excellent customer service.!!!