I walked in with my seven year old and was met by an Asian girl whom just stared at us, no greeting…read moreat all and continually referred to my daughter as an "it" and a "him". I took my daughter to the restroom and when I returned she rushed over to me to tell me that the Dr whom was PRN but was named Tim refused to see my daughter as she was "too sick" and would do better being seen elsewhere.

I have had a negative experience here in the past but this time they did a pretty good job, the…read moredoctor was friendly and the lady at the front desk got me in pretty quick.

I cannot say enough about the wonderful care I received from Dr. Olufemi Oladele-Ajose, Janet,…read moreGerold and Don. I was in a lot of pain from kidney stones and was upset to be away from my family the day after Thanksgiving. I feel like everything moved pretty quickly. Im normally very anxious over tests and bloodwork but everyone was so great. I hope I wont need care when visiting Lufkin in the future but if I do I know where Ill be going!

Well, I had a horrible headache and sore throat. Again, Hope ER and staff were there with genuine…read morecare and concern. Fortunately for me I was negative for Strep throat and the flu. I had a nasty viral upper respiratory infection. Thank you Doc, Janet and Robert for providing excellent patient care and not over treating me. Rest, fluids and decongestants relieves my symptoms and I'm back on track.

My husband became very ill, but had no insurance. They were very clean and there was no waiting on…read morethe Saturday we went. They assessed his condition and were very up front with us about the costs to treat him. Because of his lack of insurance, the fact that they are a private facility and the treatment he was going to need was going to start at $1,000, they allowed us to seek help through a hospital so we could request charity assistance with the bill. They were very kind and didn't charge us for the assessment! I don't want to say I can't wait to actually use them, but if I had insurance I would definitely make them my first choice for urgent care.

Would give 0 stars if that were an option. We visited on the Friday after Thanksgiving. A "holiday…read moreweekend" but not a holiday or a weekend. (At least not legally, financially or professionally.) My wife had the following symptoms - persistent cough, sore throat, mild headache. She had 2 negative COVID tests in the 3 days prior to our visit. And no fever or respiratory issues. The waiting room was nearly empty with one other group waiting. We waited in the lobby for about 30 minutes before going back to an examine room. We spent about an hour in the examine room - about 15 minutes waiting, 15 minutes with the doctor and 30 minutes waiting for the prescription after he left the room. His diagnosis was a sinus infection for which he prescribed antibiotics and rest. The clinic classified this as a "moderate severity" visit. For our 90 minute visit for a sinus infection, the bill came to $9,520.00 (That's not a typo. $9,520 for a 15 minute visit with a doctor on a normal weekday during normal working hours.) Had we not been out of town, we could have visited our regular doctor, but as we were in Livingston for a few days, we didn't have that option. We have insurance, which then discounted the bill to $949.85 which was passed to us as deductible. I can't imagine what someone would do without insurance. Even with good insurance, I am stuck with an almost $1,000 bill for a minor illness. And to top it off, when I called the customer service number to try to negotiate something (i.e. lower price, payments, etc.) the representative I spoke to was extremely rude and hung up on me mid-sentence when I said I did not intend to pay in full at that moment. Unless you are literally (and I don't mean that the way Tik Tok-ers and You Tubers mean it) in fear of your life, do not use Exceptional Emergency Center - Livingston (or any of the Altus Community Healthcare facilities). You will get mediocre care at best, but your bank account will never survive.

Prerequisite: IHM uses a concierge medicine model, and it's best to get a "membership" (though you…read moredon't have to). No insurance is accepted because insurance companies tell the Dr what the patient can have/qualifies for and that limits the actual addressing of needs of the patient. They work with you, and all costs are very clear! (And the increased time with Dr and quality of care is FAR worth it). I absolutely love the whole-body approach IHM takes to addressing health concerns. They don't just "throw a prescription at it" - they talk, ask questions, get to know you (as much as you want to be known, that is) and really dig deep into potential causes, the source, of the issue, rather that only treating the symptoms. The office is trendy, comfortable and feels like home. (The exam room doors are frosted glass, which doesn't offer exclusive privacy, so that could be improved, but it doesn't take away from the quality of service, and they are sensitive to privacy needs and requests!) I'm free of my chronic issue I was having, and it's such a relief! They also discovered another potential issue and I am now taking preventative steps to ensuring I remain healthy and fit! So glad I decided to give IHM a try, at 2 hours away, it was a gamble. Totally worth it.

Oh my god - so unprofessional and rude -…read more 1. 'Liz' mocked me for not finding the paperwork I needed to fill out on their website..... 2. She made it a point to emphasize multiple times, - 'IF, that's IF, we decide to take you on as a patient,' ... 3. then she hung up on me when I mentioned that I had actually ended up finding a different clinic to go to sooner, while waiting for her, Liz, the new 'patient coordinator' to call me back. (Even though I was still interested in booking with a FM doctor.) Their website looks fancy, but there's something seriously wrong with the humanity at this clinic. Steer clear....

My granddaughter recently had a baby there,the dietary staff was amazing they went out of their way…read moreto make sure we had everything we needed even extra things like milk shakes. I was lucky to be able to share with my granddaughter the special mommy meal and it was delicious. I had chicken parm and honestly it was better than a high end restaurant. The food was so good I forgot I was in a hospital. The nurses were very attentive and everyone was so nice.

Extremely offended by institutional attitude of indifference and treatment as if patient is a…read morenuisance. ER and ICU were caring and concerned but nurse "Stacy" (in area after Surgery) was rude, abrupt, dismissive and dishonest. She sent pain medicine (for use after surgery) to a pharmacy that (unknown to her because she never. Checked) couldn't fill it. Patient had NO pain medicine 17 hours after surgery (with last dose during out-processing) until an outside dr agreed to provide pain medicine about 27 hours after hospital dose. "Stacy" lied and said there was no place we could appeal to or complain to. Found it on line! Scary place with all admin refusing to admit error and apologize or show that they have fixed the problem of discharging without pain meds after major abdominal surgery.

Very attentive and concerned about me. Explained everything and helped me make good choices.read more

Arrived at about 645pm with extreme pain and nausea from an abscessed tooth. The antibiotics the…read moredentist had prescribed were messing me up big time. Dr Joshua H listened to my explanation and assured me he'd help. He prescribed a new antibiotic, called it in and after picking it up I headed home. Within 3 hrs of taking it my nausea was GONE! Everyday that I took it the swelling and pain went down. By the time I made it to the dentist for treatment I only had a bit of swelling and pain. The Dr knows his stuff! Price was very affordable with my insurance and the support staff were helpful and pleasant despite it being at the end of their working day. Highly recommend them!

CHI was great for my delivery of my second baby! Only thing I hated was the weekend on call…read moreanesthesiologist blonde Caucasian woman named Lisa who took forever to get to the hospital and was terrible at her job. She literally took over an hour to put in my epidural and even pushed me to not get it but I insisted since I was already paying for it. I was sobbing and in so much pain with all the pokes and prodding and failed attempts. Not a fun experience. I do not say this lightly, but I personally think she should be fired. Besides that, everything was smooth and everyone was great!

Not sure why everyone has to be so rude. From check in and insurance coordination to actual exam…read moreyou feel as you are actually bothering them! If people skip out on mammograms or other preventative tests I can completely understand! Who wants to be treated this way? 2 stars because usually the actual person to do the test makes up for the rest.

Dismiss the 1 star reviews of people who haven't even been in the facility but rate based on…read morehearing something. Avoid meandering stream of conscience drivel without a point. My wife had a stay here and I was there with my son today. It was the same high level of service with added amenities. Jennifer processed us in and it was quick and easy. Adysson got us back quickly. Jeremy was knowledgeable and answered all concerns. Madison shared a personal story that was very helpful. Rachel took us through discharge, so of course we were happiest to see her. :-) Having been to many local facilities both civilian and VA, this place is the best in my opinion.

I am writing this review to shine a light on the amazing staff members at Hospitality ER…read more Regardless of the circumstances of my visit, the kindness I experienced here was nothing short of exceptional. I want to thank , Kerrigan, Jennifer, Austin, Manny, Abigail, Krystal, Hanna, and Stephanie. They were welcoming, and provided me with the absolute best customer care. They made me feel seen and supported during my time there. While every medical visit has its complexities, these people are the reason I felt cared for. Thank you for your kindness.. I may have missed a name or two, and if I did, I am so sorry . please know that the kindness from the whole team did not go unnoticed and I'm so thankful.