Folks Excel has been the property manager at La Arboleda II for years and I don't ever recall not being communicated on time. We are informed at all times on special assessments, inspections and such. My only concern is people putting furniture outside. When our previous President Trujillo who was retired walked around that didn't happen. Yes I would love to be able to make my payments online but that is costly folks - ask any IT guy. That cost has to be transferred to the homeowner because it is a convenience. That is my opinion and no I don't have friends or family members working there. I'm just a homeowner of La Arboleda II. read more

Our property has been under mangement of this company for decades, they are thieving liars.. how is this company still open and able to operate? They ignore requests, calls and concerns from property OWNERS. They are utterly rude in their physical location.. Our tennis court which we paid handsomely for has been closed for months, brand new.. because they are changing key fobs.. eventually.. id pay to not deal with these incompetent pieces of sh$#! IF YOU ARE LOOKING TO BUY AT A PROPERTY AND ITS BEING HANDLES BY THIS COMPANY, !!!!!!!!!! DONT !!!!!!!!!!!!! @BBB please shut these criminals down. read more

This is the worst property management company in South Florida, starting with its owner, Daniel E. Martínez--also known as "Mr. Negligence." The proof lies in the fact that the swimming pool at the Soleil Lake condominium complex has been closed for two years. Acting on this company's unprofessional advice, two members of the Board of Directors carried out repairs without obtaining the necessary permits from the City of Sweetwater or licenses from the DBPR and with the Department of Health shut down the pool due to unauthorized modifications previously. With three violations on record, Excel Management has committed numerous negligent errors at our complex; it is highly probable that they will face lawsuits so that we may recover the Association's funds--especially given that the fines imposed by the DBPR will have to be paid by the directors involved. In fact, one of those directors was precisely the person who recommended Excel Management: truly, the worst company in Miami. read more

la falta de respeto constante desde que entras por la puerta de este lugar es horrible y la mala atención y la falta de profesionalismo es horrible de verdad como pueden tener personas tan poco preparadas para atender al cliente read more

This association is a nightmare. All I have to say is to look at this news report on wsvn to find out what they do to their own clients: https://wsvn.com/news/investigations/sweetwater-condo-residents-upset-after-their-cars-were-towed-management-says-vehicles-didnt-have-valid-parking-permits/ Apart from this, they have horrible customer service and it seems like they don't want to do their job. To add on to the article, they do surprise inspections and if you don't have your things removed in your home in the way THEY want it to be, they will charge you $100 a day. They are thieves and do not care about the damage they do to people, it's a horrible money hungry association. read more

One of the worst Property Management organizations we have ever dealt with and I myself am in the property management industry. Rude, unprofessional staff, lack of proper management of the community: gate, pool and overall property in general. If you complain they will retaliate against you. We will be filing several complaints with the DBPR and placing together a Petition as other owners/renters have expressed same and/or similar concerns as we. It has also been discussed amongst residents that Board President owns several units in the community and pretty much calls the shots as they wish without regard to state rules and regulations and this management company complies in order to maintain the business. Not sure how true this is however, an investigation will be conducted to deem if true or not and if necessary accountability will be held. I would also question how the Association fees are being handled and applied to property needs. It doesn't cost $200 per unit to cut grass. I can continue but wasted enough energy on this garbage organization and prefer to save information for the DBPR to investigate. Lowest of the low quality management and personnel. I would be embarrassed to be part of such an organization. I have read all other reviews AFTER posting mine and couldn't agree more with all that has been said even to include named individuals. read more

Rudest and most unprofessional receptionist EVER. Unwilling to be helpful. STAY AWAY from this association.

MADDIE is the rudest person I have ever encountered in my life. The worst attitude as if she owns the place. Denying me a pass for where I live and refusing to get me someone else to deal with. She went as far as calling the security guard where we live and letting him know about the car I have and to have it towed. Thankfully the guard was nice enough to let me know and didn't have it towed. I have no idea why that b***h is still working there. She's a the worst human being I have EVER met. This company should be embarrassed having her as their front face. read more

Worst fucking company ever! The owner should be embarrassed with this compnay!!!!!! Horrible ,unprofessional, rude,​ no manners, uncaring, disrespectful, they couldn't careless about their residents. The woman there act like they are better then anyone who walks into the office and talk down to you like if your stupid when it's then with the problem!!!! 1 star is WAY to much to give this company. Do not move in to any of their properties unless you like to be treated like a piece of shit. They tell you to send emails about problems but take days to answer. Owner doesn't seem to be bother with this disgrace of a company since he clearly never reaches out to anyone when a poor review is left, which is really all their reviews on any site you can leave one yet nothing seems to get done about it. Actually probably gets worse as if they want to be known as the worst company to deal with. I plan to find all review sites and post the same review so that everyone knows about them and what a humiliation this company is! read more

These are the most rude and obnoxious people. If you have to rent an apartment within their association I would run. They lose every form and then blame you. I have gotten hung up on many times. I would agree with the other reviews and stay as far away as you can. read more

Not very responsive. Fixing an issue with the roof that caused ceiling damage took forever, plus the ceiling has to get approved by the board. So they make it impossible for you to get something fixed. But they want the maintenance fee promptly every month. I sent many emails with no response. Make sure you call. read more

Stay away from this association if you're looking to rent!!! They are possibly the rudest human with absolutely no knowledge in management or decent human interaction. Every person in the office is exactly the same and it shows they have ZERO knowledge in how to be a management agency. They will literally look for a way to make you feel stupid, even with the simplest question. They answer the phone with rudeness and they will leave you with your problems unsolved. I still don't understand how they are still standing and no one has done anything about these people. AVOID AT ALL COSTS read more

Madie and the other two blonde ladies have to be the most disrespectful people I have ever encountered in my whole life. It's as if she's doing me a favor answering questions like if that's not in your job description. This association needs to just fire everyone working in that office and completely rehire because what they have in the office is pure garbage. They're are plenty of people that are in need of jobs that aren't going to be assholes. I asked for a temporary decal and they told me they don't do that. Two minutes later someone else asked for it and she gave it right to them. When I asked her why is was $150 instead of $50 she told me to read and asked me if I didn't know how to read. Who says that?? And then someone other lady comes out and tells me it's $200???? Like I'm sorry does anyone know how to truly do they're jobs. WORST CUSTOMER SERVICE ON THE PLANET. read more

I have personally worked with many professional management company's and this one I would give a rating of 4 out of 10. It's hard to believe that a business can prosper with the poor amount of attention to any and all matters. Would you like to guess how long that their email box has been full where you can't communicate except to inept rude personal. I can't wait to get rid of this property from managing our Kendall Condominium. read more

I have been here 4 months. - River Run south. I love my landlord first of all, however he picked a bad place to invest. Security guards act like they are guarding the White House, however you are an outsider. Cannot park there if you don't purchase the gate opener within 3 weeks, with a money order. Can only use the elevator to move large goods M-F 8:30-3:30pm. No weekends. They have to pad the elevator and you put down a 500 check. No work at all on the weekends from outside parties - no toolboxes or dirty men with trucks. The list of "no's" continue. Without a smile. With fear, with tears, with Spanish language only. Perhaps this is normal in a condo in Miami? read more

Very hostile over the phone and unwilling to listen to my concern. The lady otp literally told me to google my issue.

These people are absolutely terrible and rude. Avoid having them as property managers.

Communication is not their strong suit. Recently we switched over to Excel. Immediately all plants were ripped out with no notice. They post notices about inspections or things happening to or around the buildings (water being turned off, pressure cleaning the facade, etc) but the dates were for the month before. They also do not utilize an online payment tool so submitting payments to them is not a simple task. read more

If there was 0 star, that's was I would rate this so called "Property management" association. The board at my community recently contracted them and they do not help. They hired a roofing company that destroyed my roof and created worse water leaks that are damaging my property. When I email or call, no one picks up, calls back, or takes ownership of the real and damaging concerns of the property owners. Their lack of interest, lack of professionalism, lack of management is far beyond. I am not sure how they stay in business and I can not even imagine why the board of my association hired them to "manage" our property. It is companies like these that cause residents and owners much grief, pain, and suffering. I have never stopped paying my association fees and yet we are just ignored and our concerns are never acknowledge, addressed, and far less resolved. I would not call this business and real "company." Shame on them!!!!! read more

I know a large majority of the residents at West Flagler Heritage are Spanish speaking only, however myself along with other residents we are not. The notices and bulletin board and posts are predominantly in Spanish, and due to this miss-communication I got my car towed. Again this is my fault, I dropped the ball on this because I did not follow up with the "new rules and regulations" when Exceled moved in and took over the association. But this cost me a $150 tow out of my own spot and a about $45 Uber ride since I backed in parked. Again my fault the actual office themselves were nice, and informative. I get It the office clerks deal with angry people all day and can seem to be a little defensive. But after talking to them about what happed I was basically able to laugh it off and go about my day. Again, I should have been my job to get the correct information in the first place since this is my home with a family living in it. The local president... the local president is supposedly the person that is there to help you, or give you advice, and make sure the property is running smoothly. However ours is a grumpy old lady that does not speak english, and insults you when you ask for help. For example I went up to her in the past informing her that the gate locks were changed from old silver cores to new gold cores only on two sides on the corner of Flager an SW 109th ave, and no longer support my key. After trading a horrible conversation back and forth I had to get an interpreter to tell me that she is saying. And without a filter I was told "I have no brains and have to be shown how to put a key in the hole". Wait... it gets better, I was personally escorted down still getting insulted by this little old lady. Saying "I am a total waste of time needing to be shown how to work a key". After arriving to the gate and proving that It does not work she was quick to say that "I am using the wrong key and need to wake up" immediately walked to the following gate on Flager and showed it worked. Normally people accept that they were wrong but not this little fighter, she went on red embarrassment saying that It was still my fault somehow, and walked away rudely. This could have all been resolved by issuing me a new key.. instead I was belittled an insulted in my own place of residence... to this day I still don't a key that works on all gates. I am positive this old lady is a racist and judges people 100% on what they look like. The glares and stares I get while I am walking to my own home with my family is the most uncomfortable feeling out there. The feeling that follows you tot he point that basically haunts you to your living own room while playing with your children, in the kitchen while you are cooking for your family, and sadly when you lay in your bed at night... the feeling that you are not welcomed and should move out of your own home because you may look different, act differently, or be from a different culture. I have never felt this way ever in my life until now. I am so sorry to everyone else that also lives in West Flagler Heritage and deal with this feeling everyday of being unwelcome by the angry old watch dog. Lets not forget the elevator that never works when you need it, and the beeping form the electrical room that goes on ALL DAY AND ALL NIGHT. How hasn't anyone ever reported this? That is one of the main reasons besides the racist old day I came to see anyone else has talked about. read more

This is probably the most unprofessional association I've ever dealt with! My car was broke down they had it towed and I was out of town when I got back I didn't have the money to retrieve it at the moment so the bill continued to climb until I had to give up on getting it back! I have lived in Greentree condominiums for 2 and a half years never missed a rent payment! Yet they have had vandalism issues in the complex including but not limited to multiple times tires on more then one car including our cars several times the tires were slashed and not even an offer of replacement. They couldn't be held liable ! Also our kids bikes and our patio set on our porch were spray painted . Again they couldn't be held accountable! However because I have my car under my in laws name and I'm a secondary driver so that I keep my insurance rates lower they give me hell to park here! I live here! It's understandable for guest cars but I actually live in this complex and they don't want to give me a parking pass to park where I live?? This complex has costed me more money then it's saved me! Worst association to live under and worst complex to be in especially since it's Kendall!!! Can't wait to move ! read more